Reports and publications
Reports and publications
The Office of the Taxpayers' Ombudsperson issues a variety of publications related to the activities of the Office and examinations completed. Through these publications, we draw attention to service issues at the Canada Revenue Agency, their impacts, and what could be done to improve service to taxpayers.
Services and information
Annual Reports
Each annual report provides a yearly overview of the activities and statistics of the Office of the Taxpayers’ Ombudsperson over the fiscal year.
Systemic Examination Reports
When a systemic issue is identified, the Ombudsperson may open a systemic examination, or must do so at the request of the Minister of Finance and National Revenue.
Observation and Briefing Papers
Our observation papers and briefs for Parliament explore issues related to taxpayer service, fairness, and rights, offering evidence-based analysis to support informed discussion and encourage service improvements.