Annual Reports
Each annual report provides a yearly overview of the activities over the fiscal year, from April 1 to March 31.
2023-2024: Fair Access to Service
Publication Date: October 9, 2024
- Recommendations made: 3
- Recommendations CRA agreed with: 3
- CRA's response and updates
2022-2023: Upholding Your Rights
Publication Date: November 28, 2023
- Recommendations made: 4
- Recommendations CRA agreed with: 4
- CRA's response and updates
2021-2022: Service Matters — Numbers speak volumes
Publication Date: December 13, 2022
- Recommendations made: 3
- Recommendations CRA agreed with: 3
- CRA's response and updates
2020-2021: Adapting and Delivering in Unprecedented Times
Publication Date: December 16, 2021
- Recommendations made: 5
- Recommendations CRA agreed with: 5
- CRA's response and updates
2019-2020: Transformation through Disruption
Publication Date: December 18, 2020
2018-2019: Breaking Down Barriers to Service
Publication Date: June 11, 2019
2017-2018: Effecting Change
Publication Date: December 11, 2018
2016-2017: Fairness: A right, not a privilege
Publication Date: November 22, 2017
2015-2016
Publication Date: October 7, 2016
2014-2015
Publication Date: 2015
Archived Reports (2008–2014)
2013-2014
ARCHIVEDPublication Date: 2014
2012-2013
ARCHIVEDPublication Date: 2013
2011-2012
ARCHIVEDPublication Date: 2012
2010-2011
ARCHIVEDPublication Date: 2011
2009-2010
ARCHIVEDPublication Date: 2010
2008-2009
ARCHIVEDPublication Date: 2009
2008-2009: Interim Report
ARCHIVEDPublication Date: 2009
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