Annual Reports

Each annual report provides a yearly overview of the activities over the fiscal year, from April 1 to March 31.


2023-2024: Fair Access to Service

Publication Date: October 9, 2024


2022-2023: Upholding Your Rights

Publication Date: November 28, 2023


2021-2022: Service Matters — Numbers speak volumes

Publication Date: December 13, 2022


2020-2021: Adapting and Delivering in Unprecedented Times

Publication Date: December 16, 2021


2019-2020: Transformation through Disruption

Publication Date: December 18, 2020


2018-2019: Breaking Down Barriers to Service

Publication Date: June 11, 2019


2017-2018: Effecting Change

Publication Date: December 11, 2018


2016-2017: Fairness: A right, not a privilege

Publication Date: November 22, 2017


2015-2016

Publication Date: October 7, 2016


2014-2015

Publication Date: 2015


Archived Reports (2008–2014)

2013-2014

ARCHIVED

Publication Date: 2014

2012-2013

ARCHIVED

Publication Date: 2013

2011-2012

ARCHIVED

Publication Date: 2012

2010-2011

ARCHIVED

Publication Date: 2011

2009-2010

ARCHIVED

Publication Date: 2010

2008-2009

ARCHIVED

Publication Date: 2009

2008-2009: Interim Report

ARCHIVED

Publication Date: 2009

Page details

Date modified: