Annual Report 2025–2026 - Video

Transcript

[A person sits in an office facing the camera, wearing a dark blazer and glasses. A Canadian flag stands behind them, and a bilingual “Taxpayers' Bill of Rights” poster is visible near a window.]

[0:00:00] Hi, I'm François Boileau, Canada's Taxpayers' Ombudsperson.

[0:00:04] The past year has highlighted a truth that Canadians know very well:

[Video of a close-up view shows a person sitting in front of an open laptop, holding a phone to their ear with one hand. The laptop screen is blurred in the background. The scene is softly lit, with a neutral indoor setting.]

[0:00:09] An accessible, timely and fair tax administration is essential to public trust.

[0:00:15] Our tax system is based on voluntary filing.

[Video of a close-up shows a person in profile holding a phone to their ear while looking toward a window. The background is softly blurred, with a large window and an out-of-focus building visible outside. The scene is lit with natural light, highlighting the side of the person’s face and the dark clothing near the shoulder.]

[0:00:20] However, for many taxpayers, their interactions with the CRA are not optional:

[0:00:27] They are serious, necessary and often urgent.

[Video of a close-up shows a pair of hands typing on a slim laptop placed on a wooden surface. The laptop is open at an angle, with the keyboard and side ports visible. The background is softly blurred with warm, multicolored lights, suggesting an indoor setting with ambient lighting.]

[0:00:34] When service falls short, the repercussions are clear.

[0:00:40] This reality is at the heart of our mandate, and it guided our work throughout 2025 and 2026.

[Video of a close-up shows a person wearing a headset with a microphone and round glasses. The person is looking downward, likely toward a screen just out of view. The background is softly blurred, with cool-toned lighting and faint circular light reflections.]

[0:00:50] In this year's annual report, I urge the CRA to fix delays, improve transparency and support vulnerable taxpayers.

[0:01:01] Government of Canada - Office of the Taxpayers' Ombudsperson

[0:01:03] Gouvernement du Canada - Bureau de l'ombudsman des contribuables