The eight rights we uphold

The Taxpayer Bill of Rights has 16 rights describing the treatment to which you are entitled when interacting with the Canada Revenue Agency (CRA). Our Office is responsible for ensuring the CRA respects eight of these 16 rights.

 

We are mandated to uphold rights 5, 6, 9, 10, 11, 13, 14, and 15.

 

Article 5 : Icône de la poignée de main

 

You have the right to be treated professionally, courteously, and fairly. Learn more

Article 6: icon of a piece of paper and a clock

 

You have the right to complete, accurate, clear, and timely information. Learn more

Article 9: icon of a piece of paper a magnifying glass and light bulb

 

You have the right to lodge a service complaint and to be provided with an explanation of [the CRA's] findings. Learn more

Article 10: icon of a piece of paper and a thumbs up

 

You have the right to have the costs of compliance taken into account when administering tax legislation. Learn more 

Article 11: icon of three people

 

You have the right to expect [the CRA] to be accountable. Learn more

 

Article 13: icon of a calendar

 

You have the right to expect [the CRA] to publish [its] service standards and report annually. Learn more

Article 14: icon of a phone and a scammer

 

You have the right to expect [the CRA] to warn you about questionable tax schemes in a timely manner. Learn more

Article 15: icon of a representative

 

You have the right to be represented by a person of your choice. Learn more

 

If the CRA has not respected one of these eight rights, please go to How to submit your complaint.

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