Update on annual Public Service Pension and Insurance Benefits Statement

News Release

Ottawa, Ontario (August 1, 2017)  

This year, to ensure plan members do not receive inaccurate statements due to issues with the Phoenix pay system, the Pension and Insurance Benefits Statement will not be issued in either print or electronic format. While statements will not be available, employee pension and benefit plan eligibility or entitlements will not be affected.

The Pension and Insurance Benefits Statement provides plan members with personal information about pension and insurance benefit entitlements and options. Data to populate the statement is drawn from both the PenFax pension and Phoenix systems. Due to issues with the Phoenix pay system, some statements may not be accurate for some employees.

Employees who are within six months of retirement or who are leaving the public service can contact the Government of Canada Pension Centre to obtain a personalized pension estimate.

Employees who are dividing their pension as a result of a relationship split or need information about a service buyback can contact the Government of Canada Pension Centre.

Employees can also use an online calculator to manually estimate their pension entitlements based on information they input into the calculator. Alternatively, they can refer to their previous statement and visit Canada.ca/pension-benefits for general information.

Employees can also contact either their departmental compensation office or the Public Service Pay Centre for personal insurance benefit information.

Since 2000, the Government of Canada has routinely issued an annual Pension and Insurance Benefits Statement to all active public service pension plan members, with the exception of 2012. In 2012, due to temporary data issues from the conversion of the legacy pension system to PenFax, the annual statements could not be produced. 

Additional information is available in an Information Notice on Canada.ca.

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