Access to Information and Privacy Statistical Report for the 2018 to 2019 Fiscal Year

Openness, transparency and accountability are guiding principles of the Government of Canada.

The Access to Information Act and the Privacy Act both came into effect on .

Paragraph 70(1)(d) of the Access to Information Act assigns responsibility to the President of the Treasury Board, as the designated minister, to collect statistics on an annual basis. These statistics are used to assess the performance of the Government of Canada’s access to information and privacy programs.

This statistical report is an annual report of statistical information about the Government of Canada’s access to information and privacy programs across all federal institutions subject to the two Acts for the period of , to . It also presents cumulative data from , to .

With respect to requests made under the Access to Information Act, five institutions received 80.8% of all requests received by the government in the 2018 to 2019 fiscal year. With respect to requests for personal information made under the Privacy Act, five institutions received 73.2% of all requests received by the government in the 2018 to 2019 fiscal year. As a result, the performance of these institutions is of particular interest when considering the performance of the programs. In order to provide Canadians with a more detailed view of the Government of Canada’s access to information and privacy programs, this Report includes an Annex that presents disaggregated data for these five institutions.

The complete statistical dataset will be made available in open format on the Government of Canada’s Open Data Portal.

Each institution subject to the Access to Information Act and the Privacy Act tables an annual report in Parliament on the administration of each act in their institution. These reports can be found on institutions’ websites.

On this page

Access to Information Act statistics for the 2018 to 2019 fiscal year

Requests under the Access to Information Act

123,421 requests were received in the 2018 to 2019 fiscal year, an overall increase of 16.2% from the 2017 to 2018 fiscal year.

Of the 150,792 requests that were either received in the 2018 to 2019 fiscal year or outstanding from the previous fiscal year, 83% were closed. This is an increase from the 2017 to 2018 fiscal year: of the 125,329 requests received in the 2017 to 2018 fiscal year or outstanding from the previous fiscal year, 78% were closed.

Table 1 shows the number of requests received, closed and carried over under the Access to Information Act for the 2018 to 2019 fiscal year.

Table 1: requests received, closed and carried over under the Access to Information Act, fiscal year 2018 to 2019
Requests under the Access to Information Act Number of requests
Outstanding from 2017 to 2018 reporting periodtable 1 note 1 27,371
Received during 2018 to 2019 reporting period 123,421
Total 150,792
Closed during 2018 to 2019 reporting period 125,060
Carried over to 2019 to 2020 reporting period 25,732

Table 1 Notes

Table 1 Note 1

Due to administrative errors, there are small inconsistencies between the data for the 2017 to 2018 fiscal year and the data for the 2018 to 2019 fiscal year.

Return to table 1 note 1 referrer

Figure 1 shows the number of requests received, closed and carried over under the Access to Information Act from fiscal year 2017 to 2018 to fiscal year 2018 to 2019

Figure 1: requests received, closed and carried over under the Access to Information Act, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
requests received, closed and carried over under the Access to Information Act, fiscal year 2017 to 2018 and fiscal year 2018 to 2019 . Text version below:
Figure 1 - Text version

This table compares the number of requests under the Access to Information Act received, closed and carried forward from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 1: requests received, closed and carried over under the Access to Information Act, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Requests under the Access to Information Act 2017 to 2018 2018 to 2019
Outstanding from previous reporting period 19,074 27,371
Received during reporting period 106,255 123,421
Closed during reporting period 97,705 125,060
Carried over to next reporting period 27,624 25,732

10 government institutions received 87.5% of the 123,421 requests received in the 2018 to 2019 fiscal year.

Table 2 shows data on requests received under the Access to Information Act for the 10 institutions that received the most requests in the 2018 to 2019 fiscal year.

Table 2: Access to Information Act requests received in fiscal year 2018 to 2019, top 10 institutions
Rank Name of institution Number of requests received Requests received as percentage Number of pages processedtable 2 note 1
1 Immigration Refugees and Citizenship Canada 82,387 66.8 6,058,588
2 Canada Border Services Agency 7,673 6.2 1,157,130
3 Royal Canadian Mounted Police 4,436 3.6 678,303
4 Canada Revenue Agency 2,931 2.4 2,013,227
5 National Defence 2,275 1.8 203,685
6 Health Canada 1,942 1.6 955,667
7 Environment and Climate Change Canada 1,794 1.5 79,626
8 Department of Finance Canada 1,724 1.4 61,007
9 Employment and Social Development Canada 1,409 1.1 118,818
10 Library and Archives of Canada 1,384 1.1 511,920
Other institutions 15,466 12.5 3,715,224
Total 123,421 100.0 15,553,195

Table 2 Notes

Table 2 Note 1

The number of pages processed for each institution represents the total processed pages for closed requests. It does not include the number of pages processed for requests that were carried over into the next reporting period.

Return to table 2 note 1 referrer

Government-wide, businesses (private sector) accounted for 48% of requests received, and the public accounted for 29.7% of requests received.

Table 3 shows the sources of requests made under the Access to Information Act in the 2018 to 2019 fiscal year.

Table 3: sources of received Access to Information Act requests, fiscal year 2018 to 2019
Source Number of requests Percentage of requests
Business (private sector) 59,211 48.0
Public 36,683 29.7
Media 8,602 7.0
Organizationtable 3 note 1 5,610 4.5
Academia 3,866 3.1
Decline to identifytable 3 note 2 9,449 7.7
Total 123,421 100.0

Table 3 Notes

Table 3 Note 1

The category “organization” includes, associations, unions, non-for-profit and voluntary organizations, offices of members of Parliament, political parties and non-government organizations. It also includes requesters that selected “organization” when submitting their request.

Return to table 3 note 1 referrer

Table 3 Note 2

The category “decline to identify” includes requesters that selected “decline to identify” when submitting their request. It also includes instances where the requester did not select any of the available categories when submitting a hard-copy application.

Return to table 3 note 2 referrer

Figure 2 shows the sources of Access to Information Act requests received from fiscal year 2017 to 2018 to fiscal year 2018 to 2019 for all institutions.

Figure 2: sources of received Access to Information Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
sources of received Access to Information Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019. Text version below:
Figure 2 - Text version

This table compares requester types (the sources of requests) from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 2: sources of received Access to Information Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Source 2017 to 2018 2018 to 2019
Business 48,806 59,211
Public 34,641 36,683
Media 7,808 8,602
Organization 5,059 5,610
Academia 3,657 3,866
Decline to identify 6,284 9,449

Timeliness

Of the 125,060 requests closed in the 2018 to 2019 fiscal year, 73.1% were closed within the legislated timeline, including extensions. This is a decrease of 3.1% from the 2017 to 2018 fiscal year.

Table 4 shows Access to Information Act requests closed within the legislated timeline, including extensions, for fiscal year 2017 to 2018 and fiscal year 2018 to 2019.

Table 4: status of closed Access to Information Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Status of closed requests Requests as percentage Number of requests
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
Closed within legislated timeline, including extensions 76.2 73.1 74,453 91,402
Closed beyond legislated timeline, including extensions 23.8 26.9 23,252 33,658
Total 100.0 100.0 97,705 125,060

The percentage of requests closed within legislated timelines has decreased by 14.4% over the last five fiscal years, from 87.5% in the 2014 to 2015 fiscal year to 73.1% in the 2018 to 2019 fiscal year. 

Figure 3 shows Access to Information Act requests closed within legislated timelines, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 3: Access to Information Act requests closed within legislated timelines, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019
Access to Information  Act requests closed within legislated timelines, from fiscal  year 2014 to 2015 to fiscal year 2018 to 2019. Text version below:
Figure 3 - Text version

This table compares the status of requests closed in the last 5 years, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 3: Access to Information Act requests closed within legislated timelines, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019
Status of closed request 2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
Closed within legislated timeline, including extensions 87.5% 85.9% 80.7% 76.2% 73.1%
Closed beyond legislated timeline, including extensions 12.5% 14.1% 19.3% 23.8% 26.9%

Of 125,060 requests closed in the 2018 to 2019 fiscal year, 69,729, or 55.8%, were closed within the initial legislated timeline of 30 days. Compared with the 2017 to 2018 fiscal year, this figure has remained relatively consistent, increasing by 0.4%

Table 5 shows the disposition of Access to Information Act requests, and the time required to close these requests, for the 2018 to 2019 fiscal year.

Table 5: disposition and time required to close Access to Information Act requests, fiscal year 2018 to 2019
Disposition of requests (including requests for which extensions were required) Closure timetable 5 note 1
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
All disclosed 1,793 19,251 9,338 1,575 417 721 613 33,709
Disclosed in part 2,015 30,970 19,736 7,606 2,575 4,068 4,383 71,353
All exempted 278 234 88 151 60 71 43 925
All excluded 160 101 63 120 20 11 8 483
No records exist 2,064 3,033 915 304 68 141 65 6,590
Request transferred 446 34 3 1 1 1 0 486
Request abandonedtable 5 note 2 7,504 1,664 507 248 98 265 957 11,243
Neither confirmed nor deniedtable 5 note 3 68 114 62 8 2 9 8 271
Total number of requests 14,328 55,401 30,713 10,013 3,241 5,287 6,077 125,060
Total as percentage 11.5 44.3 24.6 8.0 2.6 4.2 4.9 100.0

Table 5 Notes

Table 5 Note 1

The number of days to close requests or consultations refers to calendar days.

Return to table 5 note 1 referrer

Table 5 Note 2

An abandoned request is a request that has been formally withdrawn by the requester, or the requester did not respond to a notice indicating that the request will be closed if they do not respond within a specified time period.

Return to table 5 note 2 referrer

Table 5 Note 3

The category “neither confirmed nor denied” relate to requests for which subsection 10(2) of the Access to Information Act was invoked: “The head of a government institution may but is not required to indicate under subsection 10(1) whether a record exists.”

Return to table 5 note 3 referrer

Table 6 shows Access to Information Act requests closed in fiscal year 2017 to 2018 and fiscal year 2018 to 2019, by the number of days required to close them.

Table 6: time required to close Access to Information Act requests in fiscal year 2017 to 2018 and fiscal year 2018 to 2019, according to time period
Closure time Requests as percentage Number of requests
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
1 to 15 days 8.9 11.5 8,646 14,328
16 to 30 days 46.6 44.3 45,497 55,401
31 to 60 days 22.6 24.6 22,103 30,713
61 to 120 days 11.1 8.0 10,810 10,013
121 to 180 days 3.5 2.6 3,457 3,241
181 to 365 days 3.6 4.2 3,474 5,287
More than  365 days 3.8 4.9 3,718 6,077
Total 100.0 100.0 97,705 125,060
Note: The Access to Information Act provides for the extension of the time limit to respond to a request beyond 30 days if
  1. it involves a large number of records or necessitates a search through a large number of records and meeting the original time limit would unreasonably interfere with the operations of the institution;
  2. external consultations are necessary and cannot reasonably be expected to be closed within the original time limit; or
  3. notice to a third party is required to advise the third party that their information is the subject of a request. The data in this table reflects all closed requests, including requests for which extensions were taken.

Figure 4 shows Access to Information Act requests closed from fiscal year 2014 to 2015 to fiscal year 2018 to 2019, by the number of days required to close them.

Figure 4: Access to Information Act requests closed from fiscal year 2014 to 2015 to fiscal year 2018 to 2019, by closure time
time required to close Access to Information Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019 . Text version below:
Figure 4 - Text version

This table compares the time required to close requests, listed according to time periods, for the last 5 years, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 4: Access to Information Act requests closed from fiscal year 2014 to 2015 to fiscal year 2018 to 2019, by closure time
Closure time 2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
0 to 30 days 65.1% 64.1% 64.5% 55.4% 55.8%
31 to 60 days 19.6% 21.3% 18.0% 22.6% 24.6%
61 to 120 days 8.0% 7.5% 9.5% 11.1% 8.0%
121 days or more 7.3% 7.1% 8.0% 10.9% 11.7%

Table 7 shows the number of Access to Information Act requests closed beyond the legislated timeline (deemed refusals) for fiscal year 2018 to 2019, by principal reason for the refusal.

Table 7: Deemed refusals of Access to Information Act requests for fiscal year 2018 to 2019, by principal reason
Principal reason Total number of requests closed beyond the legislated timeline including extensions (deemed refusal)
Workload 31,012
External consultation 654
Internal consultation 413
Othertable 7 note 1 1,579
Total 33,658

Table 7 Notes

Table 7 Note 1

Other reasons include the unavailability of key officials, difficulties in obtaining relevant records, labour disputes and lengthy power outages.

Return to table 7 note 1 referrer

Note: Deemed refusals are requests that were closed neither in the initial 30-day legislated timeline nor within the timeframe covered by an extension

Of the 33,658 requests closed beyond the legislated timeline, 85.4% were past the timeline with no extension taken. This is an increase of 3.1% from the 2017 to 2018 fiscal year.

Table 8 shows the number of Access to Information Act requests that were closed beyond the legislated timeline in fiscal year 2018 to 2019, by number of days past the timeline.

Table 8: number of days past deadline for Access to Information Act requests closed beyond the legislated timeline including extensions, fiscal year 2018 to 2019
Number of days past legislated timeline Number of requests past legislated timeline where no extension was taken Number of requests past legislated timeline where an extension was taken Total requests closed beyond the legislated timeline including extensions Total as percentage
1 to 15 days 15,228 819 16,047 47.7
16 to 30 days 1,531 333 1,864 5.5
31 to 60 days 1,836 473 2,309 6.9
61 to 120 days 1,892 616 2,508 7.5
121 to 180 days 1,074 449 1,523 4.5
181 to 365 days 3,553 973 4,526 13.4
More than 365 days 3,639 1,242 4,881 14.5
Total 28,753 4,905 33,658 100.0

Disposition

Records were disclosed either in full or in part for 84% of closed requests. This is an increase of 1.2% from the 2017 to 2018 fiscal year.

Table 9 shows the disposition of closed Access to Information Act requests for fiscal year 2017 to 2018 and fiscal year 2018 to 2019.

Table 9: disposition of closed Access to Information Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Disposition of closed requests Requests as percentage Number of requests
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
All disclosed 25.0 27.0 24,433 33,709
Disclosed in part 57.8 57.1 56,452 71,353
All exempted 0.7 0.7 668 925
All excluded 0.4 0.4 348 483
No records exist 7.3 5.3 7,089 6,590
Request transferred 0.8 0.4 734 486
Request abandoned 7.9 9.0 7,705 11,243
Neither confirmed nor denied 0.3 0.2 276 271
Total 100.0 100.0 97,705 125,060

Figure 5 shows the disposition of closed Access to Information Act requests in fiscal year 2017 to 2018 and fiscal year 2018 to 2019.

Figure 5: disposition of closed Access to Information Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019.
disposition of closed Access to Information Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019.. Text version below:
Figure 5 - Text version

This table compares the disposition of closed requests from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 5: disposition of closed Access to Information Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Disposition of closed requests 2017 to 2018 2018 to 2019
All disclosed 24,433 33,709
Disclosed in part 56,452 71,353
All exempted 668 925
All excluded 348 483
No records exist 7,089 6,590
Request transferred 734 486
Request abandoned 7,705 11,243
Neither confirmed nor denied 276 271

Complexity

In the 2018 to 2019 fiscal year, government institutions processed about 15.6 million pages for closed requests, a decrease of about 12 million pages over the 2017 to 2018 fiscal year. The significant decrease in the number of pages processed reflects that the 2017 to 2018 fiscal year included a single request involving approximately 14.8 million pages.

Of the 15.6 million pages processed, 68.8% were disclosed either in full or in part. This is a decrease of 18.4% from the 2017 to 2018 fiscal year.

Government institutions undertook consultations with parties outside the federal government in 8.4% of all closed requests.

Table 10 shows the number of relevant pages processed and disclosed in response to Access to Information Act requests closed in fiscal year 2017 to 2018 and fiscal year 2018 to 2019, by manner of disposition.

Table 10: relevant pages processed and disclosed in response to Access to Information Act requests closed in fiscal year 2017 to 2018 and fiscal year 2018 to 2019, by disposition
Disposition of requests Number of pages processed Number of pages disclosed Number of requeststable 10 note 1
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
All disclosed 17,088,864 2,290,602 17,005,921 1,994,219 24,433 33,709
Disclosed in part 9,201,216 11,597,664 7,010,977 8,701,382 56,452 71,353
All exempted 295,304 1,169,056 0 0 668 925
All excluded 37,052 52,720 0 0 348 483
Request abandonedtable 10 note 2 912,900 443,153 126,599 96,034 7,705 11,243
Total 27,535,336table 10 note 3 15,553,195table 10 note 4 24,143,497 10,791,635table 10 note 4 89,606 117,713

Table 10 Notes

Table 10 Note 1

The total number of requests for each reporting period reflects the total number of requests closed in each period with the exception of those categorized as “no records exist,” “request transferred” or “neither confirmed nor denied.”

Return to table 10 note 1 referrer

Table 10 Note 2

Some records may have been disclosed to the requester before the request’s abandonment.

Return to table 10 note 2 referrer

Table 10 Note 3

Due to administrative errors, there is a small inconsistency between the number of pages processed in the ATIP report for 2017 to 2018 fiscal year and the ATIP report for the 2018 to 2019 fiscal year.

Return to table 10 note 3 referrer

Table 10 Note 4

The number of pages decreased significantly from the 2017 to 2018 fiscal year due to 1 request involving approximately 14.8 million pages.

Return to table 10 note 4 referrer

Figure 6 shows the number of pages processed in response to closed Access to Information Act requests from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 6: number of pages processed in response to closed Access to Information Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019
number of pages processed regarding closed Access to Information Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019 fiscal year. Text version below:
Figure 6 - Text version

This table identifies the number of pages processed over 5 years, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 6: number of pages processed regarding closed Access to Information Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019 fiscal year
2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
Total number of pages processed 9,919,349 9,025,729 16,047,246 27,535,336 15,553,195

Note:   The number of pages processed rose significantly in the 2017 to 2018 fiscal year due to 1 request of approximately 14.8 million pages.

Table 11 shows the number of complex Access to Information Act requests closed in fiscal year 2018 to 2019, by disposition.

Table 11: complex Access to Information Act requests closed in fiscal year 2018 to 2019, by disposition
Disposition Consultation required Assessment of fees Legal advice sought Othertable 11 note 1 Total
All disclosed 1,221 0 17 581 1,819
Disclosed in part 8,588 9 342 1,336 10,275
All exempted 175 0 14 24 213
All excluded 236 0 28 19 283
Request abandoned 270 13 10 168 461
Neither confirmed nor denied 4 0 0 1 5
Total 10,494 22 411 2,129 13,056

Table 11 Notes

Table 11 Note 1

Other considerations include requests for the contents of a database, requests to process audio or video recordings, high-profile subject matter, instances in which records are located in another region or country, and instances in which the records are in a language other than English or French.

Return to table 11 note 1 referrer

Extensions

39.6% of all extensions taken for closed requests cited paragraph 9(1)(a) of the Access to Information Act as a reason for the extension, relating to interference with government operations. 20.3% of all extensions taken for closed requests were for 30 days or less; 93.9% were for 120 days or less.

Table 12 shows the number of Access to Information Act requests that were closed in fiscal year 2018 to 2019 where extensions were invoked, by length of the extension.

Table 12: Access to Information Act requests closed in fiscal year 2018 to 2019 with reasons for and length of extensions
Length of extensionstable 12 note 1 9(1)(a) - Interference with operations 9(1)(b) - Consultation 9(1)(c) - Third-party notice Total
Section 69table 12 note 2 Othertable 12 note 3
30 days or less 2,186 77 1,321 161 3,745
31 to 60 days 2,116 230 3,851 1,739 7,936
61 to 120 days 2,462 769 2,104 323 5,658
121 to 180 days 302 54 263 65 684
181 to 365 days 166 8 145 34 353
365 days or more 73 1 14 4 92
Total 7,305 1,139 7,698 2,326 18,468

Table 12 Notes

Table 12 Note 1

The timelines associated with extensions begin at the end of the initial 30-day response period.

Return to table 12 note 1 referrer

Table 12 Note 2

Section 69 of the Access to Information Act states that the act does not apply to confidences of the Queen’s Privy Council for Canada.

Return to table 12 note 2 referrer

Table 12 Note 3

“Other” includes consultations with one or more of the following: other federal government institutions, provincial and municipal governments, foreign states, international organizations of states, Aboriginal governments, non-governmental organizations or individuals.

Return to table 12 note 3 referrer

ExemptionsFootnote 1

The tables that follow show the number of Access to Information Act requests closed in fiscal year 2018 to 2019 that were subject to particular exemptions under the Act.

Table 13a: exemptions for information obtained in confidence
Provision Number of requests
13(1)(a) 6,138
13(1)(b) 243
13(1)(c) 708
13(1)(d) 280
13(1)(e) 25
Table 13b: exemptions for federal-provincial affairs
Provision Number of requests
14 613
14(a) 483
14(b) 201
Table 13c: exemptions for international affairs and defence
Provision Number of requests
15(1) 14,656
15(1) International Affairs 2,666
15(1) Defence 1,565
15(1) Subversive activities 13,641
Table 13d: exemptions for law enforcement and investigations
Provision Number of requests
16(1)(a)(i) 549
16(1)(a)(ii) 271
16(1)(a)(iii) 669
16(1)(b) 898
16(1)(c) 20,972
16(1)(d) 40
16(2) 1,624
16(2)(a) 36
16(2)(b) 39
16(2)(c) 3,284
16(3) 20
16.1(1)(a) 2
16.1(1)(b) 26
16.1(1)(c) 30
16.1(1)(d) 43
16.2(1) 10
16.3 3
16.31 1
16.4(1)(a) 0
16.4(1)(b) 0
16.5 35
16.6 6
Table 13e: exemptions for safety of individuals
Provision Number of requests
17 1,795
Table 13f: exemptions for economic interests of Canada
Provision Number of requests
18(a) 216
18(b) 503
18(c) 15
18(d) 318
18.1(1)(a) 46
18.1(1)(b) 63
18.1(1)(c) 21
18.1(1)(d) 25
Table 13g: exemptions for personal information
Provision Number of requests
19(1) 52,374
Table 13h: exemptions for third-party information
Provision Number of requests
20(1)(a) 119
20(1)(b) 2,849
20(1)(b.1) 80
20(1)(c) 2,282
20(1)(d) 569
20.1 18
20.2 0
20.4 0
Table 13i: exemptions for operations of government
Provision Number of requests
21(1)(a) 4,946
21(1)(b) 5,172
21(1)(c) 1,091
21(1)(d) 400
Table 13j: exemptions for testing procedures, tests and audits
Provision Number of requests
22 284
22.1(1) 27
Table 13k: exemptions for solicitor-client privilege
Provision Number of requests
23 2,531
Table 13l: exemptions for protected information (patents and trade-marks)
Provision Number of requests
23.1 0
Table 13m: exemptions for statutory prohibitions
Provision Number of requests
24(1) 2,334
Table 13n: exemptions for information to be published
Provision Number of requests
26 110

ExclusionsFootnote 2

The tables that follow show the number of Access to Information Act requests closed in fiscal year 2018 to 2019 that were subject to particular exclusions under the Act.

Table 14a: exclusions for non-application (Act does not apply to certain materials)
Provision Number of requests
68(a) 553
68(b) 5
68(c) 13
68.1 47
68.2(a) 1
68.2(b) 1
Table 14b: exclusions for Cabinet confidences
Provision Number of requests
69(1) 98
69(1)(a) 260
69(1)(b) 12
69(1)(c) 69
69(1)(d) 210
69(1)(e) 425
69(1)(f) 43
69(1)(g) re (a) 1,234
69(1)(g) re (b) 20
69(1)(g) re (c) 732
69(1)(g) re (d) 427
69(1)(g) re (e) 794
69(1)(g) re (f) 336
Table 14c: exclusions for certificate under the Canada Evidence Act
Provision Number of requests
69.1(1) 0

Consultations

The number of requests for consultations between federal government institutions in the 2018 to 2019 fiscal year increased by 8.2% from the 2017 to 2018 fiscal year. The number of pages to review increased by 15.7%.

Table 15a shows the number of requests for consultation in fiscal year 2017 to 2018 and fiscal year 2018 to 2019 between government institutions and the number of pages reviewed in connection with those requests.

Table 15a: number of requests for consultation and number of pages reviewed in connection with those requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Consultations Number of requests for consultations Number of pages to review
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
Received during reporting period 9,338 9,692 493,913 480,689
Outstanding from the previous reporting period 949 1,434 156,002 271,251
Total 10,287 11,126 649,915 751,940
Closed during the reporting period 8,880 9,356 433,559 490,453
Pending at the end of the reporting period 1,407 1,766 216,356 261,416

Table 15b shows, by recommendation, the number of requests for consultation that were closed within particular timeframes in fiscal year 2018 to 2019.

Table 15b: requests for consultation between government institutions closed within particular timeframes in fiscal year 2018 to 2019, by recommendation
Recommendation Number of days required to close consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely 2,236 1,543 933 274 61 47 15 5,109
Disclose in part 688 868 868 548 162 133 90 3,357
Exempt entirely 55 46 43 27 7 4 4 186
Exclude entirely 18 20 5 0 1 2 0 46
Consult other institutiontable 15b note 1 70 34 32 20 7 7 5 175
Other 278 85 47 31 14 11 17 483
Total 3,345 2,596 1,928 900 252 204 131 9,356

Table 15b Notes

Table 15b Note 1

“Consult other institution” refers to a government institution’s recommendation that the institution that consulted them contact additional government institutions subject to the Access to Information Act.

Return to table 15b note 1 referrer

Fees and costs

The annual cost to administer the Government of Canada’s access to information program increased by 6.7% to about $74.4 million in the 2018 to 2019 fiscal year, with the average cost per closed request declining by 16.7% to about $595 per request.

Table 16 shows the fees and costs associated with administering the Access to Information Act for fiscal year 2017 to 2018 and for fiscal year 2018 to 2019.

Table 16: fees and costs of Access to Information Act operations, 2017 to 2018 fiscal year and 2018 to 2019 fiscal year
Description Amount
2017 to 2018 2018 to 2019
Cost of institutions’ operationstable 16 note 1 $69,810,554.00 $73,373,705.00
Cost of ATIP Online Request Servicetable 16 note 2 N/A $1,079,623
Total $69,810,554.00 $74,453,328
Requests closed 97,705 125,060
Average cost per closed requesttable 16 note 3 $714.50 $595.34
Pages processed 27,536,336 15,553,195
Average cost per processed page $2.54 $4.79
Number of requests in which fees were collected 94,775 116,443
Fees collected $476,710.00 $582,473.00
Average fees collected per request $5.03 $5.00
Number of requests in which fees were waived or refunded 7,184 7,093
Fees waived or refunded $48,747.00 $40,968.00
Average fees waived per request $6.79 $5.78

Table 16 Notes

Table 16 Note 1

Cost of operations includes salaries, overtime, goods and services, contracts and all other expenses specific to access to information and privacy offices. Cost of operations does not include costs associated with time spent by business areas searching for and reviewing records.

Return to table 16 note 1 referrer

Table 16 Note 2

The 2018 to 2019 fiscal year is the first year in which the cost of the ATIP Online Request Service (AORS) is reported.

Return to table 16 note 2 referrer

Table 16 Note 3

This calculation uses the cost of operations in the reporting period to obtain the average cost per closed request. Because the cost of operations also includes the processing costs of some requests that will be carried over into the next reporting period, the average cost per closed request is an approximation.

Return to table 16 note 3 referrer

Informal requests for government information

An informal request is a request for information made to a government institution subject to the Access to Information Act that is either not made or not processed under the act.

Informal requests include:

  • formal requests that were discontinued in favour of providing information informally, in consultation with the requester
  • requests where the information sought is already publicly available online
  • requests where the response involves re-releasing information that was made available in response to previously closed formal requests, summaries of which are found online.

Informal requests do not include:

  • responses to parliamentary questions or media enquiries
  • requests made internally within a government institution to share information between sectors

Unlike in the case of formal requests:

  • fees cannot be charged for informal requests
  • there are no deadlines for responding to informal requests
  • requesters have no statutory right of complaint to the Information Commissioner

In the 2018 to 2019 fiscal year, 59.6% of informal requests were closed within 30 days. This is a decrease of 3.5% from the 2017 to 2018 fiscal year.

Table 17 shows the time required to close informal requests in the 2018 to 2019 fiscal year.

Table 17: time required to close informal requests, fiscal year 2018 to 2019
  Closure time
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Number of requests 8,487 3,013 2,477 1,306 576 3,005 437 19,301

Access to Information Act requests since 1983

The statistics that follow reflect the best available data since 1983. The categories have been adjusted in some cases in order to compare data across the years.

Table 18 shows the number of Access to Information Act requests received and closed since 1983.

Table 18: number of Access to Information Act requests since 1983
Requests under the Access to Information Act Number of requests
Requests received 1,102,952
Requests closed 1,071,916

Figure 7 shows the disposition of Access to Information Act requests closed since 1983.

Figure 7: disposition of closed Access to Information Act requests since 1983
disposition of closed Access to Information Act requests since 1983. Text version below:
Figure 7 - Text version

This table identifies the disposition of closed requests since 1983.

Figure 7: disposition of closed Access to Information Act requests since 1983
Disposition of closed requests Requests as percentage
All disclosed 25.8%
Disclosed in part 51.0%
Unable to process 18.4%
Withheld entirely 2.2%
Other 2.5%

Notes:

  • “Unable to process” includes the categories “no records exist,”Footnote 3 “abandoned”Footnote 4 and “requests that could not be processed.”Footnote 5
  • “Withheld entirely” includes the categories “all exempted” and “all excluded.”
  • “Other” includes the categories “transferred,” “neither confirmed nor denied” and “treated informally.”

Table 19 shows the disposition of Access to Information Act requests closed since 1983.

Table 19: disposition of closed Access to Information Act requests since 1983
Disposition of closed requests Requests as percentage Number of requests
Disclosed in part 51.0 547,191
All disclosed 25.8 276,734
All exempted 1.6 17,310
All excluded 0.6 6,106
No records exist 4.7 50,170
Abandoned 4.9 52,376
Transferred 1.1 11,739
Neither confirmed nor denied 0.1 1,527
Treated informallytable 19 note 1 1.3 14,057
Requests that could not be processedtable 19 note 1 8.8 94,706
Total 100.0 1,071,916

Table 19 Notes

Table 19 Note 1

The number of requests has remained constant since the 2013 to 2014 fiscal year.

Return to table 19 note 1 referrer

Table 20 shows Access to Information Act requests closed since 1983, by the number of days required to close them.

Table 20: time required to close Access to Information Act requests since 1983
Closure time (including requests for which extensions were required) Requests as percentage Number of requests
0 to 30 days 59.7 640,085
31 to 60 days 19.7 210,678
61 days or more 20.6 221,153
Total 100.0 1,071,916

Table 21 shows the fees and costs associated with administering the Access to Information Act since 1983.

Table 21: fees and costs of Access to Information Act since 1983
Descriptions Amount
Requests closed 1,071,916
Cost of operationstable 21 note 1 $1,266,462,859.23
Average cost per closed requesttable 21 note 2 $1,181.49
Fees collected $8,372,924.02
Average fees collected per closed requesttable 21 note 3 $7.81
Fees waived $3,692,114.94
Average fees waived per closed requesttable 21 note 4 $3.44

Table 21 Notes

Table 21 Note 1

This amount is adjusted to the rate of inflation. Before the 2018 to 2019 reporting period, the cost of operations was not adjusted to the rate of inflation.

Return to table 21 note 1 referrer

Table 21 Note 2

This calculation uses the cost of operations to obtain the average cost per closed request since 1983. Because the cost of operations also included the processing costs of some requests that were carried over to the next reporting period, the average cost per closed request is an approximation.

Return to table 21 note 2 referrer

Table 21 Note 3

This calculation uses the amount of fees collected to obtain the average fees collected per closed request since 1983. However, in actuality, fees would not have been collected for every closed request.

Return to table 21 note 3 referrer

Table 21 Note 4

This calculation uses the amount of fees waived since 1983 to obtain the average fees waived per closed request. However, in actuality, fees would not have been waived for every closed request.

Return to table 21 note 4 referrer

Privacy Act statistics for the 2018 to 2019 fiscal year

Requests under the Privacy Act

74,566 requests were received in the 2018 to 2019 fiscal year, an increase of 9.7% from the 2017 to 2018 fiscal year.

Of the 102,137 requests that were either received in the 2018 to 2019 fiscal year or outstanding from the previous period, 73.3% were closed. This is an increase from the 2017 to 2018 fiscal year: of the 89,171 requests received in the 2017 to 2018 fiscal year or outstanding from the previous period, 69.1% were closed.

Table 22 shows the number of requests received, closed and carried over under the Privacy Act for the 2018 to 2019 fiscal year.

Table 22: requests received, closed and carried over under the Privacy Act, fiscal year 2018 to 2019
Requests under the Privacy Act Number of requests
Outstanding from 2017 to 2018 reporting periodtable 22 note 1 27,571
Received during 2018 to 2019 reporting period 74,566
Total 102,137
Closed during 2018 to 2019 reporting period 74,874
Carried over to 2019 to 2020 reporting period 27,263

Table 22 Notes

Table 22 Note 1

Due to administrative errors, there are small inconsistencies between the statistical data for the 2017 to 2018 fiscal year and the statistical data for the 2018 to 2019 fiscal year regarding the number of requests or consultations left outstanding at the end of the 2017 to 2018 reporting period.

Return to table 22 note 1 referrer

Figure 8 shows the number of requests received, closed and carried over under the Privacy Act from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 8: requests received, closed and carried over under the Privacy Act, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
requests received and closed under the Privacy Act, fiscal year 2017 to 2018  and fiscal year 2018 to 2019. Text version below:
Figure 8 - Text version

This table compares the number of requests under the Privacy Act received, closed and carried forward from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 8: requests received and closed under the Privacy Act, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Requests under the Privacy Act 2017 to 2018 2018 to 2019
Outstanding from previous reporting period 21,204 27,571
Requests received during reporting period 67,967 74,566
Closed during reporting period 61,574 74,874
Carried over to next reporting period 27,597 27,263

10 government institutions received 92.6% of the 74,566 requests received in the 2018 to 2019 fiscal year.

Table 23 shows data on requests received under the Privacy Act for the 10 institutions that received the most requests in the 2018 to 2019 fiscal year.

Table 23: Privacy Act requests received in the 2018 to 2019 fiscal year, top 10 institutions
Rank Name of institution Number of requests received Requests received as percentage Pages processedtable 23 note 1
1 Immigration Refugees and Citizenship Canada 15,655 21.0 1,197,202
2 Canada Border Services Agency 13,447 18.0 678,337
3 Employment and Social Development Canada 12,678 17.0 979,247
4 National Defence 6,637 8.9 3,034,777
5 Correctional Service of Canada 6,134 8.2 412,659
6 Canada Revenue Agency 4,789 6.4 896,837
7 Royal Canadian Mounted Police 4,289 5.8 465,201
8 Immigration and Refugee Board 3,372 4.5 153,188
9 Canadian Security Intelligence Service 1,048 1.4 23,564
10 Statistics Canada 1,012 1.4 15,244
Other institutions 5,505 7.4 1,481,954
Total 74,566 100.0 9,338,210

Table 23 Notes

Table 23 Note 1

The number of pages processed per government institution represents the total processed pages for closed requests. This does not include the number of pages processed for requests that were carried over into the next reporting period.

Return to table 23 note 1 referrer

Timeliness

Of the 74,874 requests closed in the 2018 to 2019 fiscal year, 76.6%, were closed within the legislated timeline, including extensions. This is an increase of 1.9% from the 2017 to 2018 fiscal year.

Table 24 shows the Privacy Act requests closed within legislated timelines, including extensions, in the 2017 to 2018 fiscal year and 2018 to 2019 fiscal year.

Table 24: status of closed Privacy Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Status of closed requests Requests as percentage Number of requests
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
Closed within legislated timeline, including extensions 74.7 76.6 46,011 57,334
Closed beyond legislated timeline, including extensions 25.3 23.4 15,563 17,540
Total 100.0 100.0 61,574 74,874

The percentage of requests closed within legislated timelines decreased by 5.5% over the last five fiscal years, from 82.1% in the 2014 to 2015 fiscal year to 76.6% in the 2018 to 2019 fiscal year.

Figure 9 shows Privacy Act requests closed within legislated timelines from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 9: Privacy Act requests closed within legislated timeframes, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019
Privacy Act requests closed within legislated timeframes, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019 . Text version below:
Figure 9 - Text version

This table compares the status of requests closed in the last 5 years, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 9: Privacy Act requests closed within legislated timeframes, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019
Status of closed request 2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
Closed within statutory deadline, including extensions 82.1% 80.4% 80.4% 74.7% 76.6%
Closed beyond statutory deadline, including extensions 17.9% 19.6% 19.6% 25.3% 23.4%

Of the 74,874 requests closed in the 2018 to 2019 fiscal year, 67%, were closed within the initial legislated timeline of 30 days.

Table 25 shows the disposition of Privacy Act requests, and the time required to close these requests, for the 2018 to 2019 fiscal year.

Table 25: disposition and time required to close Privacy Act requests, fiscal year 2018 to 2019
Disposition of requests (including requests for which extensions were required) Closure timetable 25 note 1
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
All disclosed 3,126 11,956 3,602 480 118 360 925 20,567
Disclosed in part 4,488 15,288 6,974 1,749 567 1,661 4,294 35,021
All exempted 167 135 47 21 7 14 6 397
All excluded 4 8 1 1 0 0 0 14
No records exist 5,999 1,560 583 219 65 254 132 8,812
Request abandonedtable 25 note 2 5,390 1,693 450 197 76 157 1,749 9,712
Neither confirmed nor deniedtable 25 note 3 125 195 10 5 2 10 4 351
Total 19,299 30,835 11,667 2,672 835 2,456 7,110 74,874
Total percentage 25.8 41.2 15.6 3.6 1.1 3.3 9.5 100.0

Table 25 Notes

Table 25 Note 1

The number of days to close requests or consultations refers to calendar days.

Return to table 25 note 1 referrer

Table 25 Note 2

An abandoned request is a request that has been formally withdrawn by the requester, or the requester did not respond to a notice indicating that the request will be closed if they do not respond within a specified time period.

Return to table 25 note 2 referrer

Table 25 Note 3

The category “neither confirmed nor denied” relates to requests for which subsection 16(1) of the Privacy Act was invoked: “The head of a government institution may but is not required to indicate under subsection 16(1) whether personal information exists.”

Return to table 25 note 3 referrer

Table 26 shows Privacy Act requests closed in fiscal year 2017 to 2018 and fiscal year 2018 to 2019, by the number of days required to close them.

Table 26: Privacy Act requests closed in fiscal year 2017 to 2018 and fiscal year 2018 to 2019, by closure time
Closure time Requests as percentage Number of requests
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
1 to 15 days 21.8 25.8 13,419 19,299
16 to 30 days 41.7 41.2 25,654 30,835
31 to 60 days 16.9 15.6 10,404 11,667
61 to 120 days 5.2 3.6 3,212 2,672
121 to 180 days 2.8 1.1 1,702 835
181 to 365 days 3.8 3.3 2,399 2,456
More than 365 days 7.8 9.5 4,784 7,110
Total 100.0 100.0 61,574 74,874

Figure 10 shows Privacy Act requests closed from fiscal year 2014 to 2015 to fiscal year 2018 to 2019, by the number of days required to close them.

Figure 10: Privacy Act requests closed, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019, by closure time
time required to close Privacy Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019 . Text version below:
Figure 10 - Text version

This table compares the time required to close requests, listed according to time periods, for the last 5 years, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019

Figure 10: time required to close Privacy Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019
Closure time 2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
0 to 30 days 69.9% 65.8% 72.3% 63.5% 67.0%
31 to 60 days 15.9% 19.1% 13.7% 16.9% 15.6%
61 to 120 days 4.4% 4.4% 4.8% 5.2% 3.6%
121 days or more 9.8% 10.7% 9.2% 14.4% 13.8%

Table 27 shows the number of Privacy Act requests closed beyond the legislated timeline (deemed refusals) for fiscal year 2018 to 2019, by principal reason for the refusal.

Table 27: deemed refusals of Privacy Act requests for fiscal year 2018 to 2019, by principal reason
Principal reason Total number of requests closed beyond the legislated timelines including extensions (deemed refusal)
Workload 15,332
External consultation 272
Internal consultation 416
Othertable 27 note 1 1,520
Total 17,540

Table 27 Notes

Table 27 Note 1

Other reasons include the unavailability of key officials, difficulties in obtaining relevant records, labour disputes and lengthy power outages.

Return to table 27 note 1 referrer

Note: Deemed refusals are requests that were closed neither in the initial 30-day legislated timeframe nor within the timeframe covered by an extension.

Of the 17,540 requests closed beyond the legislated timeline, 85.3% were past the timeline with no extension taken. This is an increase of 6.6% from the 2017 to 2018 fiscal year.

Table 28 shows the number of Privacy Act requests that were closed after the legislated timeline in fiscal year 2018 to 2019, by number of days past the timeline.

Table 28: number of days past deadline for Privacy Act requests closed beyond the legislated timeline including extensions, fiscal year 2018 to 2019
Number of days past legislated timeline Number of requests past legislated timeline where no extension was taken Number of requests past legislated timeline where an extension was taken Total requests closed beyond the legislated timeline including extensions Total as percentage
1 to 15 days 4,703 266 4,969 28.3
16 to 30 days 656 117 773 4.4
31 to 60 days 917 140 1,057 6.0
61 to 120 days 812 163 975 5.6
121 to 180 days 549 106 655 3.7
181 to 365 days 2,201 288 2,489 14.2
More than 365 days 5,132 1,490 6,622 37.8
Total 14,970 2,570 17,540 100.0

Disposition

Records were disclosed either in full or in part for 74.2% of closed requests. Compared with the 2017 to 2018 fiscal year, this figure remained relatively consistent, increasing by 0.1%.

Table 29 shows the disposition of closed Privacy Act requests for fiscal year 2017 to 2018 and fiscal year 2018 to 2019.

Table 29: disposition of closed Privacy Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Disposition of closed requests Requests as percentage Number of requests
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
All disclosed 30.4 27.5 18,694 20,567
Disclosed in part 43.8 46.8 26,957 35,021
All exempted 0.4 0.5 270 397
All excluded 0.0 0.0 7 14
No records exist 13.1 11.8 8,093 8,812
Request abandoned 11.6 13.0 7,152 9,712
Neither confirmed nor denied 0.7 0.5 401 351
Total 100.0 100.0 61,574 74,874

Figure 11 shows the disposition of closed Privacy Act requests for fiscal year 2017 to 2018 and fiscal year 2018 to 2019.

Figure 11: disposition of closed Privacy Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
disposition of closed Privacy Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019 . Text version below:
Figure 11 - Text version

This table compares the disposition of closed requests, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 11: disposition of closed Privacy Act requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Disposition of closed requests 2017 to 2018 2018 to 2019
All disclosed 18,694 20,567
Disclosed in part 26,957 35,021
All exempted 270 397
All excluded 7 14
No records exist 8,093 8,812
Request abandoned 7,152 9,712
Neither confirmed nor denied 401 351

Complexity

In the 2018 to 2019 fiscal year, government institutions processed about 9.3 million pages for closed requests; 82.1% were disclosed either in full or in part. This is an increase of 18.6% from the 2017 to 2018 fiscal year.

Government institutions undertook consultations with parties outside the federal government in 1.1% of all closed requests.

Table 30 shows the number of relevant pages processed and disclosed in response to Privacy Act requests closed in fiscal year 2017 to 2018 and fiscal year 2018 to 2019, by manner of disposition.

Table 30: relevant pages processed and disclosed in response to Privacy Act requests closed in fiscal year 2017 to 2018 and fiscal year 2018 to 2019, by disposition
Disposition of requests Number of pages processed Number of pages disclosed Number of requeststable 30 note 1
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
All disclosed 895,256 1,250,735 831,635 1,161,089 18,694 20,567
Disclosed in part 8,071,604 7,837,953 4,961,915 6,505,776 26,957 35,021
All exempted 31,812 21,065 0 0 270 397
All excluded 1,004 64 0 0 7 14
Request abandonedtable 30 note 2 124,198 228,393 47,121 57,680 7,152 9,712
Total 9,123,874 9,338,210 5,840,671 7,724,545 53,080 65,711

Table 30 Notes

Table 30 Note 1

The total number of requests for each reporting period reflects the total number of requests closed in each period with the exception of those categorized as “no records exist” or “neither confirmed nor denied.”

Return to table 30 note 1 referrer

Table 30 Note 2

Some records may have been disclosed to the requester before the request’s abandonment.

Return to table 30 note 2 referrer

Note: Institutions subject to the Privacy Act may receive and process duplicate records and, in the end, release a single copy of the duplicates to the requester.

Figure 12 shows the number of pages processed in response to closed Privacy Act requests from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 12: number of pages processed in response to closed Privacy Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019
relevant pages processed regarding closed Privacy Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019. Text version below:
Figure 12 - Text version

This table identifies the number of pages processed over 5 years, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019.

Figure 12: relevant pages processed regarding closed Privacy Act requests, from fiscal year 2014 to 2015 to fiscal year 2018 to 2019
Disposition of closed requests 2014 to 2015 2015 to 2016 2016 to 2017 2017 to 2018 2018 to 2019
All disclosed 7,345,258 8,372,722 8,213,923 9,123,874 9,338,210

Table 31 shows the number of complex Privacy Act requests closed in fiscal year 2018 to 2019, by disposition.

Table 31: complex Privacy Act requests closed in fiscal year 2018 to 2019, by disposition
Disposition Consultation required Legal advice sought Interwoven informationtable 31 note 1 Othertable 31 note 2 Total
All disclosed 40 9 34 184 267
Disclosed in part 759 30 11,218 226 12,233
All exempted 8 5 8 5 26
All excluded 0 0 0 0 0
Request abandoned 26 11 99 43 179
Neither confirmed nor denied 28 4 5 2 39
Total 861 59 11,364 460 12,744

Table 31 Notes

Table 31 Note 1

The category “interwoven information” includes requests wherein the relevant records contain personal information about another individual that is blended or intermixed with the personal information of the requester.

Return to table 31 note 1 referrer

Table 31 Note 2

Other considerations include requests for the contents of a database, requests to process audio or video recordings, high‑profile subject matter, instances in which records are located in another region or country, and instances in which the records are in a language other than English or French.

Return to table 31 note 2 referrer

Extensions

93.9% of all extensions taken for closed requests cited paragraph 15(a)(i) of the Privacy Act as a reason for the extension, relating to interference with government operations.

Table 32 shows the number of Privacy Act requests that were closed in fiscal year 2018 to 2019 where extensions were invoked, by length of extension.

Table 32: Privacy Act requests closed in fiscal year 2018 to 2019 with reasons for and length of extension
Length of extensiontable 32 note 1 15(a)(i): Interference with operations 15(a)(ii): Consultation 15(b): Translation or conversion Total
Section 70table 32 note 2 Othertable 32 note 3
1 to 15 days 17 0 0 0 17
16 to 30 days 6,608 0 423 10 7,041
Total 6,625 0 423 10 7,058

Table 32 Notes

Table 32 Note 1

The Privacy Act provides for a maximum extension of 30 days.

Return to table 32 note 1 referrer

Table 32 Note 2

Section 70 of the Privacy Act states that the act does not apply to confidences of the Queen’s Privy Council for Canada.

Return to table 32 note 2 referrer

Table 32 Note 3

“Other” includes consultations with one or more of the following: other federal government institutions, provincial and municipal governments, foreign states, international organizations of states, Aboriginal governments, non‑governmental organizations or individuals.

Return to table 32 note 3 referrer

ExemptionsFootnote 6

The tables that follow show the number of Privacy Act requests closed in the 2018 to 2019 fiscal year that were subject to particular exemptions under the Act.

Table 33a: exemptions for exempt banks
Provision Number of requests
18(2) 275
Table 33b: exemptions for personal information obtained in confidence
Provision Number of requests
19(1)(a) 1,003
19(1)(b) 57
19(1)(c) 863
19(1)(d) 441
19(1)(e) 10
19(1)(f) 8
Table 33c: exemptions for federal-provincial affairs
Provision Number of requests
20 6
Table 33d: exemptions for international affairs and defence
Provision Number of requests
21 7,582
Table 33e: exemptions for law enforcement and investigation
Provision Number of requests
22(1)(a)(i) 382
22(1)(a)(ii) 217
22(1)(a)(iii) 12
22(1)(b) 6,158
22(1)(c) 515
22(2) 0
22.1 10
22.2 0
22.3 11
22.4 0
Table 33f: exemptions for security clearances
Provision Number of requests
23(a) 3
23(b) 0
Table 33g: exemptions for individuals sentenced for an offence
Provision Number of requests
24(a) 4
24(b) 79
Table 33h: exemptions for safety of individuals
Provision Number of requests
25 204
Table 33i: exemptions for information about another individual
Provision Number of requests
26 29,843
Table 33j: exemptions for solicitor-client privilege
Provision Number of requests
27 783
27.1 0
Table 33k: exemptions for medical records
Provision Number of requests
28 21

ExclusionsFootnote 7

The tables that follow show the number of Privacy Act requests closed in the 2018 to 2019 fiscal year that were subject to particular exclusions under the Act.

Table 34a: exclusions for non-application (Act does not apply to certain materials)
Provision Number of requests
69(1)(a) 14
69(1)(b) 0
Table 34b: exclusions for Canadian Broadcasting Corporation
Provision Number of requests
69.1 0
Table 34c: exclusions for Cabinet confidences
Provision Number of requests
70(1) 4
70(1)(a) 1
70(1)(b) 0
70(1)(c) 1
70(1)(d) 1
70(1)(e) 2
70(1)(f) 1
Table 34d: exclusions for certificate under the Canada Evidence Act
Provision Number of requests
70.1 0

Consultations

The number of requests for consultations between federal government institutions decreased by 18.7% from the 2017 to 2018 fiscal year. The number of pages to review decreased by 47.4%.

Table 35 shows the number of requests for consultation in fiscal year 2017 to 2018 and fiscal year 2018 to 2019 between government institutions and the number of pages reviewed in connection with those requests.

Table 35: number of requests for consultation and number of pages reviewed in connection with those requests, fiscal year 2017 to 2018 and fiscal year 2018 to 2019
Consultations Number of requests for consultation Number of pages to review
2017 to 2018 2018 to 2019 2017 to 2018 2018 to 2019
Received during reporting period 483 392 80,711 18,774
Outstanding from the previous reporting period 46 38 23,946 36,307
Total 529 430 104,657 55,081
Closed during the reporting period 485 399 69,422 18,126
Pending at the end of the reporting period 44 31 35,235 36,955

Table 36 shows, by recommendation, the number of requests for consultation that were closed within particular timeframes in fiscal year 2018 to 2019.

Table 36: requests for consultation between government institutions closed within particular timeframes in fiscal year 2018 to 2019, by recommendation
Recommendation Number of days required to close consultation requests
1 to 15 days 16 to 30 days 31 to 60 days 61 to 120 days 121 to 180 days 181 to 365 days More than 365 days Total
Disclose entirely 90 47 15 8 0 1 0 161
Disclose in part 94 54 37 13 1 5 1 205
Exempt entirely 8 7 1 0 0 1 0 17
Exclude entirely 0 0 0 0 0 0 0 0
Consult other institutiontable 36 note 1 3 1 0 0 0 0 0 4
Other 9 0 1 1 1 0 0 12
Total 204 109 54 22 2 7 1 399

Table 36 Notes

Table 36 Note 1

“Consult other institution” refers to a government institution’s recommendation that the institution that consulted them contact additional government institutions subject to the Privacy Act.

Return to table 36 note 1 referrer

Costs

The cost to administer the Government of Canada’s privacy program increased by 13.7% to about $48.4 million in the 2018 to 2019 fiscal year, with the average cost per closed request decreasing by 6.5% to $647.

Table 37 shows the costs associated with administering the Privacy Act for fiscal year 2017 to 2018 and fiscal year 2018 to 2019.

Table 37: cost of Privacy Act operations, 2017 to 2018 fiscal year and 2018 to 2019 fiscal year
Description of costs Amount
2017 to 2018 2018 to 2019
Cost of institutions’ operationstable 37 note 1 $42,577,934.00 $47,995,307.00
Cost of ATIP Online Request Servicetable 37 note 2 N/A $419,853
Total $42,577,934.00 $48,415,160
Requests closed 61,574 74,874
Average cost per closed requesttable 37 note 3 $691.49 $646.62
Pages processed 9,123,874 9,338,210
Average cost per page processed $4.67 $5.18

Table 37 Notes

Table 37 Note 1

Cost of operations includes salaries, overtime, goods and services, contracts and all other expenses specific to Access to Information and Privacy offices. Cost of operations does not include costs associated with time spent by business areas searching for and reviewing records.

Return to table 37 note 1 referrer

Table 37 Note 2

The 2018 to 2019 fiscal year is the first year in which the cost of the ATIP Online Request Service (AORS) is reported.

Return to table 37 note 2 referrer

Table 37 Note 3

This calculation uses the total cost of operations in the reporting period to obtain the average cost per closed request. Because the total cost of operations also includes the processing costs of some requests that will be carried over into the next reporting period, the average cost per closed request is an approximation.

Return to table 37 note 3 referrer

Disclosures under subsection 8(2) of the Privacy Act

Subsection 8(1) of the Privacy Act states that “personal information under the control of a government institution shall not, without the consent of the individual to whom it relates, be disclosed by the institution except in accordance with this section.” Subsection 8(2) of the act, subject to other acts of Parliament, provides for exceptions where it would be possible for government institutions to disclose personal information without consent.

Table 38 shows the number of disclosures made under paragraphs 8(2)(e) and 8(2)(m) of the Privacy Act in fiscal year 2018 to 2019.

Table 38: disclosures under subsection 8(2) of the Privacy Act, fiscal year 2018 to 2019
Paragraph 8(2)(e)table 38 note 1 Paragraph 8(2)(m)table 38 note 2 Total
6,302 143 6,445

Table 38 Notes

Table 38 Note 1

Paragraph 8(2)(e) of the Privacy Act: “Subject to any other Act of Parliament, personal information under the control of a government institution may be disclosed… to an investigative body specified in the regulations, on the written request of the body, for the purpose of enforcing any law of Canada or a province or carrying out a lawful investigation, if the request specifies the purpose and describes the information to be disclosed.”

Return to table 38 note 1 referrer

Table 38 Note 2

“Subject to any other Act of Parliament, personal information under the control of a government institution may be disclosed… for any purpose where, in the opinion of the head of the institution, (i) the public interest in disclosure clearly outweighs any invasion of privacy that could result from the disclosure, or (ii) disclosure would clearly benefit the individual to whom the information relates.”

Return to table 38 note 2 referrer

Requests for correction of personal information and notations

Subsection 12(2) of the Privacy Act provides individuals with the right to request that government institutions correct personal information under their control when the individual believes that it may contain errors or omissions. Alternatively, the individual may request that government institutions attach a notation to the information to reflect any corrections that were requested but not made.

Where the information has been disclosed to other individuals or organizations, government institutions are also required to advise them of the correction or notation.

Table 39 shows the number of requests for correction of personal information made to government institutions in the 2018 to 2019 fiscal year.

Table 39: requests for correction of personal information, fiscal year 2018 to 2019
Disposition of received requests Amount
Requests for correction accepted 14
Notations attached 69
Total 83

Privacy impact assessments

Privacy impact assessments (PIAs) provide a framework to ensure that privacy is considered throughout the design or redesign of programs or service delivery. PIAs identify the extent to which proposals comply with all appropriate statutes, assist managers and decision makers in avoiding or mitigating privacy risks, and promote informed policy, program and system design choices.

Completed PIAs must be submitted to the Treasury Board of Canada Secretariat, as well as to the Office of the Privacy Commissioner.

Table 40 shows the number of PIAs completed by government institutions in the 2018 to 2019 fiscal year.

Table 40: number of privacy impact assessments completed, fiscal year 2018 to 2019
Privacy impact assessments Amount
Number of PIAs completedtable 40 note 1 95

Table 40 Notes

Table 40 Note 1

“Completed” signifies privacy impact assessments that were submitted to both the Office of the Privacy Commissioner and the Information and Privacy Policy Division of the Treasury Board of Canada Secretariat.

Return to table 40 note 1 referrer

Personal information banks

Personal Information Banks (PIBs) are descriptions of personal information held by government institutions. The Privacy Act requires that PIBs describe all personal information about individuals that is organized and retrievable by a person’s name or by an identifying number, symbol or other particular assigned only to that person. PIBs must include personal information that has been or is being used, or is available for use, to support a program or activity.

Institution-specific PIBs describe personal information contained in the records of a specific government institution.

Standard PIBs describe personal information found in records created, collected and maintained by most government institutions to support common internal programs and activities, such as communications, travel and employment. They are created by the Treasury Board of Canada Secretariat and government institutions can register against them.

Central PIBs describe personal information about members of the general public, as well as current and former employees from all or several government institutions. They are maintained by central government departments and agencies.

Table 41 shows the number of new PIBS, newly registered PIBS and the number of institutions registering new PIBs.

Table 41: Personal Information Banks, fiscal year 2018 to 2019
Personal information banks Amount
Number of new institution-specific PIBs registered 142
Number of times standard PIBs were registered against by government institutionstable 41 note 1 90
Number of central PIBs registered 4
Total number of new PIBs registered 236
Number of government institutions registering new PIBs 27

Table 41 Notes

Table 41 Note 1

At the date of this report’s publication, there were 49 standard personal information banks maintained by the Treasury Board of Canada Secretariat.

Return to table 41 note 1 referrer

Note: The Statistical Report for the 2017 to 2018 fiscal year indicated that there were 50 standard personal information banks maintained by the Treasury Board of Canada Secretariat, this was an administrative error. The correct amount is 49.

Privacy Act requests since 1983

The statistics that follow reflect the best available data since 1983. The categories have been adjusted in some cases in order to compare data across the years.

Table 42 shows the number of Privacy Act requests received and closed since 1983.

Table 42: number of Privacy Act requests since 1983
Requests under the Privacy Act Number of requests
Requests received 1,719,012
Requests closed 1,691,514

Figure 13 shows the disposition of Privacy Act requests closed since 1983.

Figure 13: disposition of closed Privacy Act requests since 1983
disposition of closed Privacy Act requests since 1983 . Text version below:
Figure 13 - Text version

This table identifies the disposition of closed requests since 1983.

Figure 13: disposition of closed Privacy Act requests since 1983
Disposition of closed requests Requests as percentage
All disclosed 42.5%
Disclosed in part 38.0%
Unable to process 18.4%
Withheld entirely 1.0%
Other 0.1%

Notes:

  • “Unable to process” includes the categories “no records exist,”Footnote 8 “transferred,”Footnote 9 “abandoned”Footnote 10 and “requests that could not be processed.”Footnote 11
  • “Withheld entirely” includes categories “all exempted” and “all excluded.”
  • “Other” consists of the category “neither confirmed nor denied.”

Table 43 shows the disposition of Privacy Act requests closed since 1983.

Table 43: disposition of closed Privacy Act requests since 1983
Disposition of closed requests Requests as percentage Number of requests
All disclosed 42.5 718,932
Disclosed in part 38.0 643,296
All exempted 0.9 15,751
All excluded 0.0 674
No records exist 4.5 76,102
Abandoned 6.0 100,899
Neither confirmed nor denied 0.1 2,007
Transferredtable 43 note 1 1.9 32,188
Requests that could not be processedtable 43 note 1 6.0 101,665
Total 100.0 1,691,514

Table 43 Notes

Table 43 Note 1

The number of requests has remained constant since the 2013 to 2014 fiscal year.

Return to table 43 note 1 referrer

Table 44 shows the costs associated with administering the Privacy Act since 1983.

Table 44: cost of Privacy Act operations since 1983
Description of cost of operations Amount
Requests closed 1,691,514
Cost of operationstable 44 note 1 $796,920,932.02
Average cost per closed requesttable 44 note 2 $471.13

Table 44 Notes

Table 44 Note 1

This amount is adjusted to the rate of inflation. Before the 2018 to 2019 reporting period, the cost of operations was not adjusted to the rate of inflation.

Return to table 44 note 1 referrer

Table 44 Note 2

This calculation uses the total cost of operations to obtain the average cost per closed request since 1983. However, in actuality, the total cost of operations reflects processing costs of some requests that will be carried over into the next reporting period, in addition to closed requests, so the calculation is an approximation.

Return to table 44 note 2 referrer

Annex: more detailed analysis

Requests under the Access to Information Act

Of the 123,421 requests that were received in the 2018 to 2019 fiscal year, 99,702 requests were received by five institutions, and 23,719 requests were received by the remaining government institutions. The five institutions receiving the highest volume of requests are Immigration, Refugee and Citizenship Canada (IRCC), the Canada Border Services Agency (CBSA), the Royal Canadian Mounted Police (RCMP), the Canada Revenue Agency (CRA), and the Department of National Defence (DND). To provide a more detailed understanding of the access to information program, this Annex provides data for these five institutions. 

Table 45 shows the total number of requests received, closed, and carried over under the Access to Information Act by IRCC, CBSA, RCMP, CRA and DND, and all other government institutions, for the 2018 to 2019 fiscal year.

Table 45: requests received, closed and carried over under the Access to Information Act, fiscal year 2018 to 2019
Requests under the Access to Information Act Number of requests
IRCC CBSA RCMP CRA DND Other institutions Total
Outstanding from 2017 to 2018 reporting period 12,506 1,726 3,428 1,102 1,256 7,353 27,371
Received during 2018 to 2019 reporting period 82,387 7,673 4,436 2,931 2,275 23,719 123,421
Total 94,893 9,399 7,864 4,033 3,531 31,072 150,792
Closed during 2018 to 2019 reporting period 83,895 8,037 4,176 2,845 2,518 23,589 125,060
Carried over to 2019 to 2020 reporting period 10,998 1,362 3,688 1,188 1,013 7,483 25,732

The number of requests received by these five institutions increased by 22% since the last fiscal year, from 81,708 in the 2017 to 2018 fiscal year to 99,702 in the 2018 to 2019 fiscal year.

The number of requests received by all other institutions decreased by 3.4% since the last fiscal year, from 24,547 in the 2017 to 2018 fiscal year to 23,719 in the 2018 to 2019 fiscal year.

Figure 14 shows the number of requests received under the Access to Information Act, by the five institutions that received the highest volume of requests and all other institutions,from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 14: requests received under the Access to Information Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019
requests received under the Access to Information Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019. Text version below:
Figure 14 - Text version

This table shows the number of requests received under the Access to Information Act by IRCC, CBSA, RCMP, CRA, DND and all other government institutions,from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 14: requests received under the Access to Information Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019
Requests received - fiscal year 2017 to 2018 Requests received - fiscal year 2018 to 2019
IRCC 64,234 82,387
CBSA 7,466 7,673
RCMP 5,203 4,436
CRA 2,750 2,931
DND 2,055 2,275
Other institutions 24,547 23,719

The number of requests closed by IRCC, CBSA, RCMP, CRA and DND increased by 37% since the last fiscal year, from 74,061 in the 2017 to 2018 fiscal year to 101,471 in the 2018 to 2019 fiscal year.

The number of requests closed by all other institutions decreased by 0.2% since the last fiscal year, from 23,644 in the 2017 to 2018 fiscal year to 23,589 in the 2018 to 2019 fiscal year.

Figure 15 shows the number of requests closed under the Access to Information Act, by the five institutions that received the highest volume of requests and all other institutions,from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 15: requests closed under the Access to Information Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019
requests closed under the Access to Information Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019. Text version below:
Figure 15 - Text version

This table shows the number of requests closed under the Access to Information Act by IRCC, CBSA, RCMP, CRA, DND and all other government institutions, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 15: requests closed under the Access to Information Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019
Requests closed - fiscal year 2017 to 2018 Requests closed - fiscal year 2018 to 2019
IRCC 59,021 83,895
CBSA 7,219 8,037
RCMP 2,967 4,176
CRA 2,772 2,845
DND 2,082 2,518
Other institutions 23,644 23,589

Timeliness

Of the 101,471 requests closed by IRCC, CBSA, RCMP, CRA and DND in the 2018 to 2019 fiscal year, 70.7% were closed within legislated timelines, including extensions. This is a decrease of 2.5% from the 2017 to 2018 fiscal year. 

For all other institutions, of the 23,589 requests closed in the 2018 to 2019 fiscal year, 83.3% were closed within legislated timelines, including extensions. This is a decrease of 2.4% from the 2017 to 2018 fiscal year.

Table 46 and Table 47 show Access to Information Act requests closed within legislated timelines, including extensions, for fiscal year 2017 to 2018 and fiscal year 2018 to 2019, respectively.

Table 46: status of closed Access to Information Act requests, fiscal year 2017 to 2018
Status of closed requests Number of requests
IRCC CBSA RCMP CRA DND Other Institutions All
Closed within legislated timeline, including extensions 43,839
(74.3%)
6,276
(86.9%)
920
(31.0%)
2,174
(78.4)
986
(47.4%)
20,258
(85.7%)
74,453
(76.2%)
Closed beyond legislated timeline, including extensions 15,182
(25.7%)
943
(13.1%)
2,047
(69.0%)
598
(21.6%)
1,096
(52.6%)
3,386
(14.3%)
23,252
(23.8%)
Total 59,021 7,219 2,967 2,772 2,082 23,644 97,705
Table 47: status of closed Access to Information Act requests, fiscal year 2018 to 2019
Status of closed requests Number of requests
IRCC CBSA RCMP CRA DND Other Institutions All
Closed within legislated timeline, including extensions 59,146
(70.5%)
7,577
(94.3%)
1,197
(28.7%)
2,308
(81.1%)
1,530
(60.8%)
19,644
(83.3%)
91,402
(73.1%)
Closed beyond legislated timeline, including extensions 24,749
(29.5%)
460
(5.7%)
2,979
(71.3)
537
(18.9%)
988
(39.2%)
3,945
(16.7%)
33,658
(26.9%)
Total 83,895 8,037 4,176 2,845 2,518 23,589 125,060

Requests under the Privacy Act

Of the 74,566 requests that were received in the 2018 to 2019 fiscal year, 54,551 requests were received by five institutions, and 20,015 requests were received by all other institutions. The five institutions that received the highest volume of personal information requests are IRCC, CBSA, Employment and Social Development Canada (ESDC), DND and Correctional Service Canada (CSC). To provide a more detailed understanding of the privacy program, this Annex provides data for these five institutions.

Table 48 shows the total number of requests received, closed, and carried over under the Privacy Act by IRCC, CBSA, ESDC, DND and CSC and all other government institutions,for the 2018 to 2019 fiscal year.

Table 48: requests received, closed and carried over under the Privacy Act, fiscal year 2018 to 2019
Requests under the Privacy Act Number of requests
IRCC CBSA ESDC DND CSC Other institutions Total
Outstanding from 2017 to 2018 reporting period 3,408 1,555 409 4,183 12,707 5,309 27,571
Received during 2018 to 2019 reporting period 15,655 13,447 12,678 6,637 6,134 20,015 74,566
Total 19,063 15,002 13,087 10,820 18,841 25,324 102,137
Closed during 2018 to 2019 reporting period 16,846 13,873 12,260 9,006 2,895 19,994 74,874
Carried over to 2019 to 2020 reporting period 2,217 1,129 827 1,814 15,946 5,330 27,263

The number of requests received by IRCC, CBSA, ESDC, DND and CSC increased by 10.8% since the last fiscal year, from 49,253 in the 2017 to 2018 fiscal year to 54,551 in the 2018 to 2019 fiscal year.

The number of requests received by all other institutions increased by 7.0% since the last fiscal year, from 18,714 in the 2017 to 2018 fiscal year to 20,015 in the 2018 to 2019 fiscal year.

Figure 16 shows the number of requests received under the Privacy Act, by the top 5 institutions and all other institutions,from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 16: requests received under the Privacy Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019
requests received under the Privacy Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019. Text version below:
Figure 16 - Text version

This table shows the number of requests received under the Privacy Act by IRCC, CBSA, ESDC, DND, CSC and all other government institutions, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 16: requests received under the Privacy Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019
Requests received - fiscal year 2017 to 2018 Requests received - fiscal year 2018 to 2019
IRCC 13,368 15,655
CBSA 13,429 13,447
ESDC 8,852 12,678
DND 7,393 6,637
CSC 6,211 6,134
Other institutions 18,714 20,015

The number of requests closed by IRCC, CBSA, ESDC, DND and CSC increased by 22.4% since the last fiscal year, from 44,836 in the 2017 to 2018 fiscal year to 54,880 in the 2018 to 2019 fiscal year.

The number of requests closed by all other institutions increased by 19.5% since the last fiscal year, from 16,738 in the 2017 to 2018 fiscal year to 19,994 in the 2018 to 2019 fiscal year.

Figure 17 shows the number of requests closed under the Privacy Act, by the top 5 institutions and all other institutions,from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 17: requests closed under the Privacy Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019
requests closed under the Privacy Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019. Text version below:
Figure 17 - Text version

This table shows the number of requests closed under the Privacy Act by IRCC, CBSA, ESDC, DND, CSC and all other government institutions, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019.

Figure 17: requests closed under the Privacy Act, from fiscal year 2017 to 2018 to fiscal year 2018 to 2019
Requests closed - fiscal year 2017 to 2018 Requests closed - fiscal year 2018 to 2019
IRCC 12,698 16,846
CBSA 13,575 13,873
ESDC 8,817 12,260
DND 5,871 9,006
CSC 3,875 2,895
Other institutions 16,738 19,994

Timeliness

Of the 54,880 requests closed by IRCC, CBSA, ESDC, DND and CSC in the 2018 to 2019 fiscal year, 74.7% were closed within legislated timelines, including extensions. This is an increase of 3.1% from the 2017 to 2018 fiscal year. 

For all other institutions, of the 19,994 requests closed in the 2018 to 2019 fiscal year, 81.6% were closed within legislated timelines, including extensions. This is a decrease of 1.6% from the 2017 to 2018 fiscal year.

Table 49 and Table 50 show Privacy Act requests closed within legislated timelines, including extensions, for fiscal year 2017 to 2018 and fiscal year 2018 to 2019, respectively.

Table 49: status of closed Privacy Act requests, fiscal year 2017 to 2018
Status of closed requests Number of requests
IRCC CBSA ESDC DND CSC Other Institutions All
Closed within legislated timeline, including extensions 7,689
(60.6%)
12,328
(90.8%)
8,728
(99.0%)
2,813
(47.9%)
534
(13.8%)
13,919
(83.2%)
46,011
(74.7%)
Closed beyond legislated timeline, including extensions 5,009
(39.4%)
1,247
(9.2%)
89
(1.0%)
3,058
(52.1%)
3,341
(86.2%)
2,819
(16.8)
15,563
(25.3%)
Total 12,698 13,575 8,817 5,871 3,875 16,738 61,574
Table 50: status of closed Privacy Act requests, fiscal year 2018 to 2019
Status of closed requests Number of requests
IRCC CBSA ESDC DND CSC Other Institutions All
Closed within legislated timeline, including extensions 10,526
(62.5%)
13,577
(97.9%)
12,137
(99.0%)
4,439
(49.3%)
343
(11.8%)
16,312
(81.6%)
57,334
(76.6%)
Closed beyond legislated timeline, including extensions 6,320
(37.5%)
296
(2.1%)
123
(1.0%)
4,567
(50.7%)
2,552
(88.2%)
3,682
(18.4%)
17,540
(23.4%)
Total 16,846 13,873 12,260 9,006 2,895 19,994 74,874

© Her Majesty the Queen in Right of Canada, represented by the President of the Treasury Board, 2019,
ISSN: 2561-3545

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