Contact information for the group insurance benefit plans

Find relevant contact information for the various group insurance benefit plans.

Sun Life Financial

Sun Life is the administrator of the Public Service Health Care Plan (PSHCP), Pensioners' Dental Services Plan (PDSP) and the public service Disability Insurance (DI) Plan. Each Plan is completely separate and has different contact information, even though they are administered by the same company.

For contact information for:

Public Service Health Care Plan

Telephone

You can contact the Sun Life Call Centre open Monday to Friday, 6:30 am to 8:00 pm Eastern Standard Time.

Toll free anywhere in North America: 1-888-757-7427

In the National Capital Region: 613-247-5100

Online

You can access your personal Public Service Health Care Plan (PSHCP) account online through the Sun Life Plan Member Services website. An access ID and password are required. Register at Sun Life Plan Member Services.

Your online account allows you to:

  • update positive enrolment information
  • sign up for direct deposit and paperless Explanation of Benefits (i.e. claim statement)
  • view and elect for paperless PSHCP Bulletins with email notification
  • obtain coverage information
  • download and print personalized claim forms
  • download and print the PSHCP benefit card
  • view the status of claims and print details of past claims
  • determine eligibility for the next vision care claim

Mail

When purchasing eligible prescription drugs and certain medical supplies at the pharmacy, you should present your PSHCP benefit card.

For other types of eligible health care expenses, a completed PSHCP Claim Form (PDF, 614 KB) should be mailed to Sun Life at the address below.

Sun Life Assurance Company of Canada
PO Box 6192  STN CV
Montreal QC
H3C 4R2
Canada

Emergencies when travelling

If you experience an emergency while travelling and require assistance, contact Alliance Global Assistance. They are open 24 hours a day/ 7 days a week.

Telephone

Toll free for travel-related emergencies only: Canada and USA 1-800-667-2883

Collect calls from all Other Countries: 519-742-1342

Comprehensive Coverage

If you have Comprehensive coverage under the PSHCP, for assistance and claim submission, contact Allianz Global Assistance.

Appeals

If you do not agree with how your PSHCP claim was processed, you can submit an appeal to the PSHCP Administration Authority by mail.

PSHCP Administration Authority
PO Box 2245, Station D
Ottawa ON
K1P 5W4
Canada

PSHCP members may also visit the PSHCP Administration Authority website for information on their Plan.

Pensioners' Dental Services Plan

You can contact the Sun Life Call Centre open Monday to Friday, 6:30am to 8:00 pm Eastern Standard Time.

Telephone

Toll free in North America: 1-888-757-7427

In the National Capital Region: 613-247-5100

Online

You can access your personal Pensioners' Dental Services Plan (PDSP) account online through the PDSP Member Services website. An access ID and password ae required. Register at PDSP Member Services.

Your online account allows you to:

  • sign up for direct deposit and paperless Explanation of Benefits (i.e. claim statement)
  • obtain coverage information
  • download and print personalized claim forms
  • view the status of claims and print details of past claims
  • determine eligibility for the next oral exam
  • view and elect for paperless PDSP Communiqués with email notification

Mail

Your dentist can submit your claim electronically to Sun Life. If your dentist does not submit the claim electronically on your behalf you can submit your claim electronically through the PDSP Member Services website and click on the "Submit a Claim" button.

If you are submitting a paper claim, a completed PDSP Claim Form (PDF, 51 KB) should be mailed to Sun Life at the address below.

Sun Life Assurance Company of Canada
Dental Claims Office
PO Box 6159 STN CV
Montreal QC
H3C 3A7
Canada

Appeals

If you do not agree with how your PDSP claim was processed, you can submit an appeal by mail to the address below.

The Pensioners' Dental Services Plan
c/o Treasury Board of Canada Secretariat
Insurance Benefits Programs Group
140 O'Connor Street
8th Floor East Tower, #08102
Ottawa, Ontario
K1A 0R5

Disability Insurance Plan

Telephone

You can contact Sun Life Monday to Friday, 8am to 8pm Eastern Standard Time.

Toll free: 1-800-361-5875

Mail

Completed claims packages can be mailed or faxed to Sun Life.

Montreal Group Disability Management Office
Federal Government Disability Plan
Sun Life Financial
PO Box 12500, Station CV
Montreal QC
H3C 5T6
Canada

Tollfree fax: 1-866-639-7849

Appeals

For information on appeals for the DI Plan, refer to the Member Booklet under "Can I appeal the decision of the Insurer?" section.

Great-West Life

Great-West Life is the administrator of the Public Service Dental Care Plan (PSDCP).

Telephone

You can contact Great-West Life on their dedicated Customer Contact Services phone line for the Public Service Dental Care Plan (PSDCP).

Toll free: 1-855-415-4414

Monday to Friday: During business hours

Outside of North America: 204-946-1190

TTY – For the Deaf or Hard of Hearing: 1-800-990-6654 or Winnipeg (204) 946-7281

Online

You can access your personal Public Service Dental Care Plan account online through the Great-West Life GroupNet website. An access ID and password are required. Register at Great-West Life GroupNet.

Your online account allows you to:

  • submit a claim electronically
  • obtain coverage information
  • download and print personalized claim forms
  • view the status of claims and print details of past claims
  • determine eligibility for the next dental examination
  • sign up for direct deposit and paperless Explanation of Benefits (i.e. claim statement)

Mail

All paper claims should be mailed to Great-West Life, to one of the following mailing addresses.

For Canadian residents except residents of Quebec:

Winnipeg Benefit Payments
P.O. Box 6025 Station Main
Winnipeg MB
Canada
R3C 3C7

For Quebec residents, other than the National Capital Region:

Montreal Benefit Payments
Place Bonaventure
800 de la Gauchetière Street West
Suite 5800
Montreal QC
Canada
H5A 1B9

For employees residing outside Canada:

Great-West Life Health & Dental Benefits
Foreign Benefit Payments
P.O. Box 6000
Winnipeg MB
Canada
R3C 3A5

Appeals

If you do not agree with how your Public Service Dental Care Plan claim was processed, refer to Appealing an Assessment in the PSDCP Member Booklet for information.

Industrial Alliance

Industrial Alliance is the administrator of the Public Service Management Insurance Plan (PSMIP)

Telephone

You can contact Industrial Alliance Monday to Friday, 8am to 5pm Eastern Standard Time.

Dedicated line for PSMIP: 1-800-830-1255

Industrial Alliance general line: 1-877-422-6487

Mail

As per the instructions on the Public Service Management Insurance Plan forms, completed forms can be mailed to Industrial Alliance at the address below.

Industrial Alliance Insurance and Financial Services Inc.
Group Life and Disability Claims Department (PSMIP)
522 University Avenue
Toronto, Ontario
M5G 1Y7

Appeals

For information on appeals for the Public Service Management Insurance Plan, refer to the Member Booklet under "Can I appeal the decision of the Insurer?" section.

Pay Centre

Contact the public service Pay Centre.

Pension Centre

Contact the Pension Centre.

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