Administrative changes to disability benefit claims under the Disability Insurance plan

Purpose

This is to inform you of permanent improvements being made to the disability benefit claims process under the Disability Insurance plan.

These changes are effective immediately.

Electronic submission of disability benefit claim forms

All disability benefit claim forms can now be signed and submitted electronically to Sun Life at disabilityclaims@sunlife.com.

Senior managers signing of the Employer’s Statement

Senior managers can now complete, sign and submit the Employer’s Statement form on behalf of the employee’s direct supervisor or manager, should the direct supervisor or manager be unavailable. The senior manager must indicate that they are doing so due to the unavailability of the employee’s direct supervisor or manager and indicate the direct supervisor or manager’s name on the form, on a separate sheet of paper, or in the submission email.

Enquiries

Should you, an employee or an attending physician have any questions or concerns, please contact Sun Life at 1-800-361-5875.

Chiefs of Compensation at the corporate level may contact the Employee Relations and Total Compensation Sector.

Marie-Chantal Girard
Senior Assistant Deputy Minister
Employee Relations and Total Compensation Sector
Office of the Chief Human Resources Officer
Treasury Board of Canada Secretariat