Police Operations Support Job Evaluation Standard
Amendments
| Amendment Number | Date | Description |
|---|---|---|
| n/a | 2014 |
|
| 1 | 2023 |
|
Table of Contents
Introduction
This standard is to be used to establish the appropriate level for work allocated to the Police Operations Support (PO) occupational group, effective October 6, 2023. It is a key component of the classification program and must be read in conjunction with the program’s legislative and policy context.
The PO group is comprised of two subgroups: the Telecommunications Operations and the Intercept Monitoring and Analysis, each with its own job evaluation plan.
The present document contains the two evaluation plans used to establish the relative value of jobs allocated to the PO group.
For ease of reference, this document is divided into various sections. The first few sections contain general information such as overall PO group definition. The subsequent sections deal with the two subgroups separately. Specifically, for each subgroup, there are sections containing the subgroup definition, a glossary, notes to raters, a level progression chart and benchmark position descriptions.
Factors
Four factors are used in this plan and their respective elements are listed below.
The combined factors do not describe all aspects of jobs. Selected factors and elements deal with those characteristics that can be defined and distinguished and that are useful in determining the relative value of jobs.
- Skills
- Knowledge and Skills
- Effort
- Physical Effort
- Intellectual Effort
- Responsibility
- Technical Responsibilities
- Human Resource and Financial Responsibilities
- Working Conditions
- Physical Environment
- Psychological Environment
Benchmark Position Descriptions
Benchmark position descriptions are used to exemplify the various levels of work found in each sub-group. Each description consists of a list of key activities and specifications providing information pertaining to the factors and elements used in the evaluation plan. The benchmark position descriptions have been evaluated and the level assigned is clearly identified. These benchmark position descriptions are an integral part of the evaluation plan and are used to ensure consistency in application of the level progression chart.
Use of the Standard
Allocation of the position to the group is confirmed by reference to the intent of the occupational group and sub-group definitions and the review of their respective inclusions and exclusions.
There are three steps in the application of this classification standard.
- The position description is studied to ensure understanding of the position as a whole. The relation of the position being evaluated to positions above and below it in the organization is also studied;
- The position is tentatively assigned to a level by comparing the duties and responsibilities of the position against the level progression chart and determining which level best corresponds on the whole with the duties and responsibilities of the position; and
- The position description being evaluated is compared with the benchmark position descriptions illustrating the level tentatively selected, and comparisons are also made with the benchmark position descriptions for the levels above and below the level tentatively selected, as a check on the validity of the level selected.
Police Operations Support Group Definition
The Police Operations Support Group comprises positions that are primarily engaged in planning, developing, conducting or managing telecommunications in support of police operations.
Inclusions
The Police Operations Support Group includes only those positions that have, as their primary purpose, responsibility for one or more of the following activities:
- planning, developing, conducting or managing telecommunications operations in support of police operations;
- planning, developing, conducting or managing lawfully authorized telecommunications interceptions in support of police operations.
Exclusions
Positions excluded from the Police Operations Support Group are those whose primary purpose is included in the definition of any other occupational group, and for more certainty, those in which one or more of the following activities is of primary importance:
- operation, routine servicing and minor repair of a variety of cryptographic, facsimile, electronic mail and associated communications equipment in preparing, receiving, transmitting, and relaying messages; and the performance of related activities including recording receipt and dispatch times of traffic, priority allocation and distribution of message copies that require special knowledge of communication procedures, format, schedules, message traffic routes and equipment operation;
- operation of electronic equipment to communicate information for the safety of life at sea, the protection of the environment and the efficient movement of marine vessels, and to monitor radio aids to marine navigation, and the provision of associated advisory services;
- maintenance and repair of electronic and associated electro-mechanical or electrical equipment.
Telecommunications Operations
(PO-TCO) Sub-Group
Telecommunications Operations Sub-Group Definition
The Telecommunications Operations Sub-Group comprises positions that are primarily engaged in planning, developing, conducting or managing telecommunications operations in support of police operations.
Inclusions
The Telecommunications Operations Sub-Group includes only those positions that have, as their primary purpose, responsibility for one or more of the following activities:
- operating, controlling and monitoring police telecommunications systems to respond to public requests for assistance; inputting, retrieving and disseminating information from information management systems; and providing dispatch service and information to support police operations;
- analyzing, modifying or developing policies, operating methods or procedures in support of telecommunications operations;
- developing or delivering training on operating methods or procedures or the use of specialized equipment for telecommunications operations;
- processing protected and non-protected information via electronic systems to and from local, national and international locations;
- supervising or managing any of the above activities.
Glossary of Terms and Acronyms
- Administrative Communication Centre (ACC):
- Part of the National Operations Centre, the ACC oversees 24/7 delivery of secure communications services to all RCMP personnel, including those deployed worldwide, through faxes, secure telephones, satellite and internal email broadcasts. The ACC supports the NOC during air incidents, national security and other national and international incidents and during major events.
- Canadian Police Information Centre (CPIC):
- The CPI Centre, operated by the RCMP on behalf of the Canadian law enforcement community, is responsible for the delivery and sharing of national police, law enforcement, criminal justice, and public safety information.
- Computer Aided Dispatching (CAD):
- A method of dispatching emergency services assisted by computer.
- National Criminal Databank (NCDB):
- A national program for the management of criminal information and intelligence which permits the RCMP to detect, coordinate, and prevent crime having an organized, serious or national security related dimension in Canada, or internationally as it affects Canada.
- National Operations Centre (NOC):
- A fully secure and integrated command and control centre that conducts centralized monitoring related to national security and counter-terrorism and co-ordination during critical, national and international incidents and major events.
- Operational Communications Centre (OCC):
- A centre dedicated to supporting the public in response to calls for service (9-1-1), providing a police dispatch service and providing operational support to the members.
- Police Information Retrieval System (PIRS):
- An investigative information recording and retrieval system containing detailed information on all events reported to the Royal Canadian Mounted Police.
- Police Operations:
- Work carried out by RCMP members in the context of investigations, law enforcement, preventive policing and security.
- Police Reporting Occurrence System (PROS):
- A system with automated capabilities to create, store, update, maintain, retrieve, sequester, purge and dispose of information. Authorized users have the ability to record and manage details of court proceedings from the time the original charges are laid through the disposition charges.
- Telecommunications:
- The emission, transmission or reception of signs, signals, writing, images, sounds or intelligence of any nature by any wire, cable, radio, optical or other electromagnetic system, or by any similar technical system.
Notes to Raters
a) General Remarks
Items listed in the level progression chart are generally cumulative from one level to the next.
It is important to consider the general description given for each level at the top of the chart. These descriptions set the context and level of autonomy within which the responsibilities are performed.
b) Knowledge and Skills
While speed and accuracy associated to typing skills constitute a PO-TCO position requirement, these skills are evaluated as part of the staffing process for entry level.
Knowledge of supervision and management techniques include knowledge of departmental HR policies and procedures, conflict resolution skills, etc.
c) Technical Responsibilities
No specific notes.
d) HR and Financial Responsibilities
No specific notes.
e) Effort
This element refers to the demands placed on employees and the effects of the demands in terms of mental and physical energy required by the job.
Physical effort is measured in terms of the working position and its duration.
Intellectual effort is measured by the frequency or duration of the following work requirements: visual and auditory concentration and versatility of tasks.
f) Working Conditions
This element refers to the conditions under which employees are required to perform their work and addresses both physical and psychological aspects of the job.
The physical environment is defined by the frequency and percentage of time spent in specific work space, such as in the communication centre per se or in closed-in office space.
Work space in communication centres may be confined, restrictive or shared with other employees. It is also characterized by constant background noise from equipment, voices, interruptions, bells, buzzers, etc.
The level progression chart refers to "administrative" work and "office" work. Administrative work refers to work performed at one's station, typically located in a communication centre environment, while not on phone duties. Office work refers to work performed in a closed-in office located adjacent to the communication centre, allowing managers to be constantly aware of the pulse of activities in the communication centre and ready to intervene as required. Office work also refers to work performed in other office settings, such as those in headquarters.
The psychological environment captures aspects of the work such as the work schedule as well as frequency of having to deal with stressful/unpleasant interpersonal contacts and with unpredictable situations.
Level Progression Chart
Level 1: Work is performed as a trainee or under close supervision
| Knowledge/Skills | Knowledge/skills include most of the following:
|
|---|---|
| Technical Responsibilities | Responsibilities include one or more of the following:
|
| Human Resources and Financial Responsibilities | None at this level |
| Effort | Effort requirements include the following:
|
| Working conditions | Working conditions include two or more of the following:
|
Level 2: Work is performed autonomously under general supervision
| Knowledge/Skills | Knowledge/skills increase to include some of the following:
|
|---|---|
| Technical Responsibilities | Responsibilities increase to include one or more of the following:
|
| Human Resources and Financial Responsibilities | Responsibilities may include the following:
|
| Effort | Effort requirements include one of the following:
|
| Working conditions | Working conditions include two or more of the following:
|
Level 3: Work is performed independently with little to no technical guidance
| Knowledge/Skills | Knowledge/skills increase to include some of the following:
|
|---|---|
| Technical Responsibilities | Responsibilities increase to include one or more of the following:
|
| Human Resources and Financial Responsibilities | Responsibilities may include one of the following:
|
| Effort | Effort requirements include one of the following:
|
| Working conditions | Working conditions vary but normally include two or more of the following:
|
Level 4: Work is performed independently within established national management framework
| Knowledge/Skills | Knowledge/skills increase to include one or more of the following:
|
|---|---|
| Technical Responsibilities | Responsibilities increase to include:
|
| Human Resources and Financial Responsibilities | Responsibilities increase to include one or more of the following:
|
| Effort | Effort requirements include one of the following:
|
| Working conditions | Working conditions include two or more of the following:
|
Benchmark Position Descriptions Index
| Benchmark Position Number |
Title |
Classification Level |
Group and Level |
|---|---|---|---|
| 1 |
1 |
PO-TCO-01 |
|
| 2 |
Telecommunications Operator Trainee, Operational Communications Centre |
1 |
PO-TCO-01 |
| 3 |
Telecommunications Operator, Operational Communications Centre |
2 |
PO-TCO-02 |
| 4 |
2 |
PO-TCO-02 |
|
| 5 |
2 |
PO-TCO-02 |
|
| 6 |
3 |
PO-TCO-03 |
|
| 7 |
3 |
PO-TCO-03 |
|
| 8 |
3 |
PO-TCO-03 |
|
| 9 |
4 |
PO-TCO-04 |
|
| 10 |
4 |
PO-TCO-04 |
Benchmark 1: Telecommunications Operator, Depot
Level: 1
Key Activities/Technical Responsibilities:
- performs radio dispatcher, CPIC queries and telephone duties in a model detachment environment (e.g. role-play scenarios, practical and simulation exercises designed for Cadets)
- demonstrates the standard utilization and broadcasting techniques of the police radio system as part of the Cadet Training Program
Specifications
a) Knowledge and Skills
Knowledge and skills to use telecommunications systems such as multi-line telephone, emergency 911 systems, Police Reporting Occurrence System (PROS) data entry screens, Canadian Police Information Centre (CPIC) systems, digital mapping systems, etc.
Basic knowledge of effective call taking and communication techniques
Basic knowledge of OCC internal administrative and operational communication practices, policies and procedures
b) Human Resources and Financial Responsibilities
None for this position
c) Effort
Prolonged periods of sitting or standing while dispatching, answering questions in person or over the telephone, dealing with equipment problems, etc. with opportunity to shift activity
d) Working Conditions
Requirement to work on shift schedule
Work is performed in a model detachment environment
Benchmark 2: Telecommunications Operator Trainee, Operational Communication Centre
Level: 1
Key Activities/Technical Responsibilities:
- performs simulated call-taking and radio dispatcher functions as well as CPIC and database queries in a controlled OCC training environment
- participates in learning activities including self-directed learning, group exercises, problem-solving and practical performance skills-based exercises
- progresses to live call-taking and radio dispatching functions as well as CPIC and database queries under close supervision in a live OCC environment
- monitors RCMP buildings and facilities of interest and generates PROS Call for service when systems are triggered
Specifications
a) Knowledge and Skills
Basic knowledge of and skills to use police telecommunications systems, such as multi-line telephone, emergency 911 systems, Police Reporting Occurrence System (PROS) data entry screens, police information systems such as Canadian Police Information Centre (CPIC) and digital mapping systems
Knowledge of police dispatch protocols and practices, etc.
Knowledge of common offences and of the differences between criminal and civil matters
Knowledge of community characteristics including regional geography, boundaries for detachments, and other partner agencies
b) Human Resources and Financial Responsibilities
None for this position
c) Effort
Requirement to prioritize tasks and multi-task while focusing on the immediate issue at hand
Sitting or standing and keyboarding for prolonged periods of time, where on-site relief is available
d) Working Conditions
Work is performed in a training or communication centre environment
Requirement to cope with on-going interactions with the public that may be stressful or negative
Requirement to work rotating shifts
Benchmark 3: Telecommunications Operator, Operational Communications Centre
Level: 2
Key Activities/Technical Responsibilities:
- Tracks and maintains radio, telephone or mobile data terminal contact. Conducts queries (e.g. CPIC) and analyzes information to provide accurate and appropriate response to requests from police units
- responds to emergency and non-emergency calls from the public and other public safety agencies, and directs and coordinates the service delivery response of police, fire, ambulance, and other agencies by use of various forms of telecommunications systems
- monitors, records, updates, retrieves and reports information from a variety of telecommunications networks; processes messages and transactions while maintaining accurate, up-to-date records and logs
- monitors and provides guidance and advice to staff when field coaching duties are assigned
Specifications
a) Knowledge and Skills
Operational knowledge of a wide variety of telecommunications equipment and police information systems
Thorough knowledge of common offences under the Criminal Code, Provincial and Federal Statutes and ability to differentiate between criminal and civil matters
Knowledge of OCC internal administrative and operational instructions and police communication practices, policies and procedures
Detailed knowledge of community characteristics, including main roads and highways, municipal, provincial and federal partner agencies, and community culture
b) Human Resources and Financial Responsibilities
May be assigned coaching duties
c) Effort
Sustained auditory attention is required to be able to distinguish between audio sources and to focus on a single source of auditory information such as a radio call, a caller on the telephone or another operator in the communication centre while coping with ambient noise
Sitting or standing while keyboarding for prolonged periods of time, with long periods where no on-site relief is available
d) Working Conditions
Requirement to deal with highly emotionally charged situations (fatal accidents, domestic violence, police officer in pursuit, etc.) on a regular basis and be able to remain composed and respond effectively under pressure/high stress situations
Work is performed in a communication centre environment
Requirement to work rotating shifts
Benchmark 4: Trainer, Operational Communications Centre
Level: 2
Key Activities/Technical Responsibilities:
- prepares all material necessary for course delivery including developing lesson plans, instructional media and assisting in the development of testing instruments
- delivers training to personnel in Operational Communications Centre
- evaluates student performance and delivers feedback
- performs Telecommunications Operator duties, as required
Specifications
a) Knowledge and Skills
Knowledge of common offences under the Criminal Code, provincial and Federal Statutes
Knowledge of OCC internal administrative and operational instructions and police communication practices, policies and procedures
Comprehensive knowledge of the various telecommunications equipment and police systems in use in an OCC
Knowledge of training methods and learning styles as it relates to adult learning
b) Human Resources and Financial Responsibilities
None for this position
c) Effort
Uninterrupted auditory attention is required when providing one-on-one training to assist trainee in distinguishing between audio sources and focusing on a single source of auditory information while coping with ambient noise
Sitting or standing while keyboarding for prolonged periods of time when coaching or training
d) Working Conditions
Requirement to deal with highly emotionally charged situations (fatal accidents, domestic violence, police officer in pursuit, etc.) on a regular basis while helping trainee to remain in control in responding to the call
Work is performed in a communication centre environment
Requirement to work irregular shifts
Benchmark 5: Telecommunications Operator, National Operations Centre
Level: 2
Key Activities/Technical Responsibilities:
- controls, monitors, and operates police telecommunications systems to receive and send important and coded messages of an administrative and operational nature between RCMP National Headquarters and other RCMP locations nationally and internationally, other government departments, other international police agencies or intelligence agencies
- participates in the monitoring and coordination of critical or major incidents with national or international implications
- ensures proper routing and secure storage of all classified information and documentation
- ensures time sensitive information is passed to the intended addressees forthwith
- provides 24/7 point of contact for regular members on deployment with UN peacekeeping missions around the world
- performs checks on CPIC, PIRS, NCDB, PROS, etc. to provide information to support special projects
- may be assigned on-site coaching responsibilities
Specifications
a) Knowledge and Skills
A good knowledge of the policy and legislation and of procedures to deal with classified or protected sensitive information and assets, including procedures for destruction
Knowledge of NOC internal administrative and operational instructions and police communication practices, policies and procedures
Good knowledge of the organizational structure of the RCMP
Knowledge of other government departments, international police agencies (Interpol, FBI, etc.)
Knowledge of coaching techniques
b) Human Resources and Financial Responsibilities
May be assigned occasional coaching duties
c) Effort
Requirement for multi-tasking skills, typing accuracy and extended periods of keyboarding and screen monitoring
Prolonged periods of sitting or standing, with limited opportunity to shift activity
d) Working Conditions
Work is performed in a communication centre environment
Requirement to work on rotating shifts
Benchmark 6: Shift Supervisor, Operational Communications Centre
Level: 3
Key Activities/Technical Responsibilities:
- supervises a shift of a minimum of three subordinates
- instructs subordinates on proper operating methods and techniques and provides guidance on matters of policy, procedures and methods
- responds effectively to crisis situations and instructs subordinates
- reviews critical calls, live or pre-recorded, for quality assurance and training purposes
- conducts ongoing environmental scans to remain informed of events happening in the area covered by the OCC and analysing trends and patterns to plan adequate OCC resourcing taking specific shift characteristics into account
- receives and processes public complaints
- manages and resolves conflicts at the team level
- assists in the overall operation and administration of the Communications Centre
- performs duties of an OCC telecommunications operator, as required
Specifications
a) Knowledge and Skills
Thorough knowledge of common offences under the Criminal Code, Provincial and Federal Statutes and experience in differentiating between criminal and civil matters
In-depth knowledge of OCC internal administrative and operational instructions and police communication practices, policies and procedures
Knowledge to operate a wide variety of communication equipment from multi-channel radio systems with repeaters to computer aided dispatch systems
Knowledge of supervision techniques
b) Human Resources and Financial Responsibilities
Supervises and coordinates the work of others, resolves problems and trains and evaluates personnel
c) Effort
Regular periods of sitting or standing, while keyboarding, monitoring screens and exercising sustained auditory effort (wearing split ear head-set) with limited opportunity to shift activity with occasional periods requiring physical and intellectual effort normally associated with administrative work
d) Working Conditions
Requirement to deal with highly emotionally charged situations (fatal accidents, domestic violence, police officer in pursuit, etc.) on a regular basis and remain composed and organized under pressure/high stress situations
Work is performed in a communication centre environment
Requirement to work rotating shifts
Requirement to regularly mentor employees dealing with work related emotionally charged situations
Benchmark 7: Training Supervisor, Operational Communications Centre
Level: 3
Key Activities/Technical Responsibilities:
- responsible for the development, delivery and improvement of the training program for Telecommunications Operators
- provides assistance and guidance to all OCC field coaches and trainees
- conducts trainees' proficiency examination or meets with them to discuss performance
- instructs on OCC training courses and participates in simulation exams
- monitors, assists and evaluates new OCC employees and field coaches ensuring appropriate training requirements are being met and recommends completion or extension of training for trainees
- supervises a minimum of one full time Telecommunications Operator Trainer
- performs duties of a telecommunications operator or shift supervisor, as required
Specifications
a) Knowledge and Skills
Extensive knowledge of OCC Standard Operating Procedures as well as national and divisional OCC policies
Proficiency in use of systems and equipment used in OCCs (such as multichannel radio systems with repeaters, computer-aided dispatch systems, PROS, CPIC, etc.)
Knowledge of training methods, testing instruments, course evaluation, and learning styles as it relates to adult learning and ability to develop lesson plans/courses relevant to the OCC environment
Knowledge of supervisory methods and concepts
b) Human Resources and Financial Responsibilities
Supervises day-to-day operations including instructing subordinates, assigning resources, performing administrative activities, etc.
c) Effort
Regular periods requiring physical and intellectual effort normally associated with office work and occasional periods, based on operational requirements, of sitting or standing, while keyboarding, monitoring screens and exercising sustained auditory effort (wearing split ear head-set) with limited opportunity to shift activity
d) Working Conditions
Work is performed in an office environment or in a communication centre environment, as required
Occasional requirement to work on shift
Benchmark 8: Policy Analyst, OCC National Support Services
Level: 3
Key Activities/Technical Responsibilities:
- develops and analyses national policies and standards of practice, and coordinates operating initiatives relating to the Operational Communications program
- develops methodologies and tools to evaluate OCC operations and to address operational issues
- provides expert advice and support to the field on policy, operations, administration and organizational issues pertaining to the OCC program
- develops national or divisional training programs, plans and materials and facilitates delivery of national OCC training initiatives
- liaises with other international, federal, provincial and municipal police and law enforcement organizations to research trends and developments and make recommendations for changes in the OCC policies and procedures; to collaborate on matters impacting OCC centres; and to develop procedures and identify best practices to initiate joint activities in matters of mutual interest
- leads working groups on special projects relating to OCC operations
- performs the duties of an OCC Operator/Supervisor, as required
Specifications
a) Knowledge and Skills
Extensive knowledge of OCC policies, procedures and systems, and knowledge of operational policing from an operational communications centre perspective
Knowledge of audit and evaluation methods and techniques to conduct field evaluations of OCCs for compliance to national standards
Knowledge of methods and techniques for collecting data, defining measures of operational performance and conducting risk analyses
Knowledge of training approaches, tools and methodologies for adult learning
b) Human Resources and Financial Responsibilities
None for this position
c) Effort
Regular periods requiring physical and intellectual effort normally associated with office work and occasional periods of sitting or standing while keyboarding, monitoring screens and exercising sustained auditory effort (wearing split ear head-set) with limited opportunity to shift activity
d) Working Conditions
Work is generally performed in a typical office environment with occasional requirements to work in the communications centre environment
Occasional requirement to work rotating shifts
Benchmark 9: Commander, Operational Communications Centre
Level: 4
Key Activities/Technical Responsibilities:
- commands an Operational Communications Centre, ensuring 24/7 operation
- instructs subordinates on standard operating procedures and directs on matters of policy
- manages the budget for the centre
- develops and maintains good working relationships with managers of other emergency communication centres at the municipal, provincial and national level to resolve issues of mutual concern
- develops business continuity plans and procedures for the efficient operation of alternate sites
Specifications
a) Knowledge and Skills
Knowledge of management methods and concepts and ability to supervise and coordinate the work of others, resolve problems and train and evaluate personnel
Knowledge of financial and human resource management processes relative to the operation and management of a unit
Knowledge of OCC requirements to effectively forecast and plan for future human resources, space and equipment requirements
Knowledge of emerging trends in advancement of technology in the field
Extensive knowledge of OCC policies and procedures and ability to perform the OCC Operator job functions
b) Human Resources and Financial Responsibilities
Manages an OCC with 24/7 operations
Manages the OCC budget, including forecasting activities
c) Effort
General physical and intellectual effort normally associated with office work with occasional periods performing OCC operator work with limited possibility for relief
d) Working Conditions
Requirement to deal with highly emotionally charged situations (fatal accidents, domestic violence, police officer in pursuit, etc.) while mentoring or managing employees
Work is generally performed in an office environment with requirement to work on shift
Benchmark 10: Shift Manager, Operational Communications Centre
Level: 4
Key Activities/Technical Responsibilities:
- manages a shift through subordinate Shift Supervisors
- instructs subordinates on standard operating methods and techniques and provides guidance on matters of policy, procedures and methods
- assists in the overall operation and administration of the Communications Centre
- plans for special events, emergencies and resourcing capacity, including initiating and coordinating activities with partner organizations
- performs duties of an OCC Operator, as required
Specifications
a) Knowledge and Skills
Thorough knowledge of common offences under the Criminal Code, Provincial and Federal Statutes and experience in differentiating between criminal and civil matters
Knowledge of OCC internal administrative and operational procedures as well as police communication practices, policies and procedures
Knowledge of management methods and concepts and ability to supervise and coordinate the work of others, resolve problems and train and evaluate personnel
Extensive knowledge of and ability to perform the OCC Operator job functions
b) Human Resources and Financial Responsibilities
Manages a shift through subordinate Shift Supervisors
c) Effort
Regular periods of sitting or standing while keyboarding and exercising sustained auditory effort (wearing split ear head-set) with limited opportunity to shift activity; and daily periods requiring physical and intellectual effort normally associated with administrative work
d) Working Conditions
Requirement to deal with highly emotionally charged situations (fatal accidents, domestic violence, police officer in pursuit, etc.) on a regular basis while mentoring or managing employees
Work is generally performed in a communication centre environment with requirement to work on shift
Intercept Monitoring and Analysis
(PO-IMA) Sub-Group
Intercept Monitoring and Analysis Sub-Group Definition
The Intercept Monitoring and Analysis Sub-Group comprises positions that are primarily engaged in planning, developing, conducting or managing lawfully authorized telecommunications interceptions in support of police operations.
Inclusions
The Intercept Monitoring and Analysis Sub-Group includes only those positions that have, as their primary purpose, responsibility for one or more of the following activities:
- recording, monitoring, analyzing or transcribing live or pre-recorded intercepted telecommunications; monitoring and analyzing tracking data, videos and related information systems;
- analyzing, modifying or developing policies, operating methods or procedures in support of lawful telecommunications interceptions and monitoring operations;
- developing or delivering training on intercept monitoring and transcriptions responsibilities and procedures, or on the use of specialized communications systems;
- supervising or managing any of the above activities.
Glossary of Terms
- Intercept Monitoring:
- Lawful interception and monitoring of private communications, data, video, and signals from tracking devices.
- Police Operations:
- Work carried out by RCMP members in the context of investigations, law enforcement, preventive policing and security.
- Telecommunications:
- The emission, transmission or reception of signs, signals, writing, images, sounds or intelligence of any nature by any wire, cable, radio, optical or other electromagnetic system, or by any similar technical system.
Notes to Raters
a) General Remarks
Items listed in the level progression chart are generally cumulative from one level to the next.
It is important to consider the general description given for each level at the top of the chart. These descriptions set the context and level of autonomy within which the responsibilities are performed.
b) Knowledge and Skills
While speed and accuracy associated to typing skills constitute a PO-IMA position requirement, these skills are evaluated as part of the staffing process for entry level.
Knowledge of supervision and management techniques include knowledge of departmental HR policies and procedures, conflict resolution skills, etc.
c) Technical Responsibilities
No specific notes.
d) HR and Financial Responsibilities
No specific notes.
e) Effort
This element refers to the demands placed on employees and the effects of the demands in terms of mental and physical energy required by the job.
Physical effort is measured in terms of the working position and its duration.
Intellectual effort is measured by the frequency or duration of the following work requirements: visual and auditory concentration and versatility of tasks.
f) Working Conditions
This element refers to the conditions under which employees are required to perform their work and addresses both physical and psychological aspects of the job.
The physical environment is defined by the frequency and percentage of time spent in specific work space, such as in the monitoring room or in closed-in office space.
Work space in the monitoring room may be confined, restrictive or shared with other employees. It is also characterized by constant background noise from equipment, voices, interruptions, bells, buzzers, etc.
The level progression chart refers to "administrative" work and "office" work. Administrative work refers to work performed at one's station, typically located in a monitoring room environment, while not performing live monitoring duties. Office work refers to work performed in a closed-in office located adjacent to the monitoring room, allowing managers to be constantly aware of the pulse of activities in the communication centre and ready to intervene as required. Office work also refers to work performed in other office settings, such as those in headquarters.
The psychological environment captures aspects of the work such as the work schedule as well as frequency of having to deal with stressful, unpleasant, emotionally charged and unpredictable situations.
Level Progression Chart
Level 1: Work is performed as a trainee or under close supervision
| Knowledge/Skills | Knowledge/skills include the following:
|
|---|---|
| Technical Responsibilities | Responsibilities include the following:
|
| Effort | Effort requirements include the following:
|
| Human Resources and Financial Responsibilities | None at this level |
| Working conditions | Working conditions include two or more of the following:
|
Level 2: Work is performed autonomously under general supervision
| Knowledge/Skills | Knowledge/skills increase to include the following:
|
|---|---|
| Technical Responsibilities | Responsibilities increase to include one or more of the following:
|
| Human Resources and Financial Responsibilities | Responsibilities may include:
|
| Effort | Effort requirements include the following:
|
| Working conditions | Working conditions include two or more of the following:
|
Level 3: Work is performed independently with little to no guidance
| Knowledge/Skills | Knowledge/skills increase to include some of the following:
|
|---|---|
| Technical Responsibilities | Responsibilities increase to include one or more of the following:
|
| Human Resources and Financial Responsibilities | Responsibilities may include one or more of the following:
|
| Effort | Effort requirements include at least one of the following:
|
| Working conditions | Working conditions include two or more of the following:
|
Benchmark Position Descriptions Index
| Benchmark Position Number |
Title |
Classification Level |
Group and Level |
|---|---|---|---|
| 1 |
1 |
PO-IMA-01 |
|
| 2 |
2 |
PO-IMA-02 |
|
| 3 |
3 |
PO-IMA-03 |
|
| 4 |
3 |
PO-IMA-03 |
Benchmark 1: Intercept Monitor
Level: 1
Key Activities/Technical Responsibilities:
As a trainee, with guidance and under close supervision:
- conducts real-time legally authorized electronic surveillance of the telecommunications involving named persons, places and devices
- monitors and produces synopses simultaneously on live intercepted and recorded telecommunications for criminal investigations
- prepares verbatim transcripts of selected intercepted and recorded communications for court purposes
- responsible for relaying pertinent information to municipal, provincial, federal and international investigators
- may provide testimony in Canadian and foreign courts, as required
Specifications
a) Knowledge and Skills
Basic knowledge of relevant sections of the law and of the Criminal Code in order to adhere to conditions listed in each judicial authorization pursuant to Part VI and to identify criminal activities
Knowledge of procedures and guidelines for exhibit handling
Knowledge of roles and responsibilities within immediate unit (major case management principles)
The work may require knowledge of a foreign language and the capability to translate into an official language
Skills to assimilate specific details of investigation files
b) Human Resources and Financial Responsibilities
None for this position
c) Effort
Identify voices and distinguish environmental noise between multiple sources of auditory information
Prolonged periods of sitting or standing while keyboarding, monitoring screens, exercising auditory effort and performing simultaneous transcriptions with limited opportunity to shift activity
d) Working Conditions
Regular exposure to offensive language and emotionally charged situations such as domestic violence or disturbing graphic material
Work is performed in a real time secured operational environment
Requirement to work irregular shift work
Benchmark 2: Intercept Monitor Analyst
Level: 2
Key Activities/Technical responsibilities:
- conducts real-time legally authorized electronic surveillance of the telecommunications involving named persons, places and devices
- monitors, analyzes and produces synopsis simultaneously on live intercepted and recorded telecommunications for criminal investigations
- prepares verbatim transcripts of selected intercepted and recorded communications for court purposes
- prepares various reports for each project on a regular basis, outlining project resources, progress made, relevant statistics and other factors such as foreign language translation requirements
- responsible for relaying pertinent information to municipal, provincial, federal and international investigators
- analyzes conversations and data collected from various sources (dialed number recorder, tracking, internet, etc.) in order to uncover patterns and codes to assist in establishing relevant information (transactions, shipments and associations) for all cases
- liaises with security personnel in numerous companies providing private services to the public when legal authorization has been obtained in order to create and maintain an information database containing named person's associates
- assists in coaching new employees
- provides testimony in Canadian and foreign courts as a subject matter resource for electronically-intercepted private communications, as required
Specifications
a) Knowledge and Skills
Knowledge of relevant sections of the law and of the Criminal Code in order to adhere to explicit conditions listed in each judicial authorization pursuant to Part VI and to identify criminal activities
Knowledge of procedures and guidelines for exhibit handling and proper chain of custody of evidence for court purposes
Knowledge of RCMP monitoring room policies and standard operating procedures as well as investigative requirements for both the investigating unit and the monitoring room
Awareness of RCMP organizational structure, mandate and clients
The work may require knowledge of a foreign language and the capability to translate into an official language
Capacity to assimilate specific details of investigation files
b) Human Resources and Financial Responsibilities
May be assigned coaching responsibilities
c) Effort
Identify voices and distinguish environmental noise between multiple sources of auditory information
Prolonged periods of sitting or standing while keyboarding, monitoring screens, exercising auditory effort and performing simultaneous transcriptions with limited opportunity to shift activity
d) Working Conditions
Requirement to work irregular shift work
Regular exposure to offensive language and emotionally charged situations such as domestic violence or disturbing graphic material
Work is performed in a real time secured operational environment
Benchmark 3: Intercept Monitor Analyst Supervisor
Level: 3
Key Activities/Technical Responsibilities:
- responsible for the day-to-day operations involving recording, monitoring, transcribing and in some cases translating intercepted communications
- meets on a regular basis with project coordinators, affiants and primary investigators on each ongoing or upcoming project to discuss shift requirements and outlining project resources; new line being requested or lines terminated; overtime costs and any other investigative requirements for both the investigating unit and the monitoring room
- develops, implements and provides guidance on standard operating procedures (SOP's) as they relate to intercept monitoring
- supervises a team of up to eight (8) intercept monitor analysts, this includes allocating work assignments to subordinates, scheduling work shifts to meet operational requirements, recruiting, training and evaluating employees
- provides testimony in Canadian and foreign courts as a subject matter resource for electronically intercepted private communications, as required
Specifications
a) Knowledge and Skills
Thorough knowledge of and ability to perform the Intercept Monitor Analyst job functions
Thorough knowledge of jurisprudence, legal issues, and best practices in order to provide direction on technical matters relating to the monitoring activities to unit staff, clients and unit commanders
Thorough knowledge of relevant sections of Part VI and Part XV of the Criminal Code to ensure compliance with conditions listed in each judicial authorization, which vary with each case and may specify intercept and monitoring restrictions
The work may require an intimate knowledge of a foreign language and the capability to translate into an official language
b) Human Resources and Financial Responsibilities
Supervising day-to-day operations including instructing subordinates, assigning resources, etc.
Managing budget and forecasting activities
c) Effort
Regular periods of sitting or standing while keyboarding, monitoring screens, exercising auditory effort (i.e. identifying voices between multiple sources of auditory information) and performing simultaneous transcriptions with limited opportunity to shift activity; and daily periods requiring physical and sensory effort normally associated with administrative work
d) Working Conditions
Regular exposure to offensive language and emotionally charged situations such as domestic violence or disturbing graphic material
Psychological impacts from requirements to regularly mentor and manage employees dealing with work related emotionally charged situations
Work is performed in a real time secured operational environment with occasional periods where no onsite relief is available
Requirement to work irregular shift work
Benchmark 4: Intercept Monitor Program Analyst
Level: 3
Key Activities/Technical Responsibilities:
- develops, analyses and coordinates national policies, standards of practice and operating initiatives relating to the Intercept Monitor program
- develops methodologies and tools to evaluate the Intercept Monitor program operations and to address operational issues and provides guidance and support to the field
- conducts program audit and evaluation to ensure compliance with applicable policies, procedures, standards and laws
- coordinates and participates in the development of the training of field personnel on the intercept monitor program
- participates in intercept system specification development, testing and analysis on intercept monitor program systems
- leads work teams on special projects relating to Intercept Monitoring operations
Specifications
a) Knowledge and Skills
Thorough knowledge of and ability to perform the Intercept Monitor Analyst job functions
Thorough knowledge of jurisprudence, legal issues and best practices in order to provide direction on technical matters relating to the monitoring activities to unit staff, clients and unit commanders
Thorough knowledge of relevant sections of Part VI and Part XV of the Criminal Code to ensure compliance with conditions listed in each judicial authorization, which vary with each case and may contain specific intercept and monitoring restrictions
Knowledge to develop training material and coordinate the delivery of training workshops
Knowledge to analyze issues, trends and develop strategies for the Intercept Monitor program
b) Human Resources and Financial Responsibilities
None for this position
c) Effort
Regular periods requiring physical and intellectual effort normally associated with office work and occasional periods, based on operational requirements, of sitting or standing while keyboarding, monitoring screens, exercising auditory effort and performing simultaneous transcriptions with limited opportunity to shift activity
d) Working Conditions
Work is performed in an office setting with occasional requirements to travel for training or monitoring purposes
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