2020 Public Service Employee Survey

  • My Job

    Q1. I have the tools, technology and equipment I need to do my job.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q4. I get the training I need to do my job.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q5. I have the information, training and equipment I need to ensure my health and safety at work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q6. I have support at work to balance my work and personal life.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q7. I get a sense of satisfaction from my work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q8. I receive meaningful recognition for work well done.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q9. I have clear work objectives.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q10. I know how my work contributes to the achievement of my department’s or agency’s goals.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q11. Overall, I feel valued at work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q12. I am proud of the work that I do.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q13. I have opportunities to provide input into decisions that affect my work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q14. I am encouraged to be innovative or to take initiative in my work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q15. I have support at work to provide a high level of service.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q16. Overall, I like my job.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q17. I can complete my assigned workload during my regular working hours.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable


    Q18a. I feel that the quality of my work suffers because of constantly changing priorities.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable

    Q18a. I feel that the quality of my work suffers because of too many approval stages.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable

    Q18c. I feel that the quality of my work suffers because of too unreasonable deadlines.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable

    Q18d. I feel that the quality of my work suffers because of too having to do the same or more work, but with fewer resources.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable

    Q18e. I feel that the quality of my work suffers because of too high staff turnover.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable

    Q18f. I feel that the quality of my work suffers because of too overly complicated or unnecessary business processes.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable

    Q18h. I feel that the quality of my work suffers because of too unreliable technology.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable
  • My Work Unit

    Q19. I am satisfied with how interpersonal issues are resolved in my work unit.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q20. In my work unit, every individual is accepted as an equal member of the team.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q21. In my work unit, individuals behave in a respectful manner.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q22. The people I work with value my ideas and opinions.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.
    (Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.)

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable
  • My Immediate Supervisor

    Q24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q25. I receive useful feedback from my immediate supervisor on my job performance.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q26. I feel that my immediate supervisor supports my career goals.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q27. My immediate supervisor keeps me informed about the issues affecting my work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?
    (Flexible work hours mean that an employee is able to vary the start and end times of their workday.) "
    1) Yes
    2) No

    Q29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q30. I am satisfied with the quality of supervision I receive.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable
  • Senior Management

    Q31. Senior managers in my department or agency lead by example in ethical behaviour.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q32. I have confidence in the senior management of my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q33. Senior management in my department or agency makes effective and timely decisions.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q34. Essential information flows effectively from senior management to staff.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q35. Senior managers in my department or agency use both official languages in their interactions with employees.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable
  • My Organization (Department or Agency)

    Q36. My department or agency does a good job of communicating its vision, mission and goals.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q37. I feel that change is managed well in my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q39. My department or agency does a good job of promoting values and ethics in the workplace.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q41. My department or agency does a good job of supporting employee career development.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?
    Conflict between my work obligations and my family or personal obligations

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?
    Lack of access to learning opportunities

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?
    Discrimination

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months?
    Accessibility or accommodation issues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q44. I feel I would be supported by my department or agency if I proposed a new idea.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q46. My department or agency implements activities and practices that support a diverse workplace.
    (A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.)

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q47. My department or agency implements initiatives that promote anti-racism in the workplace. (Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.)
    (Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.)

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).
    (Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.)

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable


    Q49. Overall, my department or agency treats me with respect.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q50. I would recommend my department or agency as a great place to work.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q51. I am satisfied with my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable
  • Mobility and Retention

    Q53. Do you intend to leave your current position in the next two years?

    1. Yes (Go to next question)
    2. No (Go to question 55)
    3. Not sure (Go to question 55)

    Q54. Please indicate your reason for leaving.

    1. To retire
    2. To pursue another position within my department or agency
    3. To pursue a position in another department or agency
    4. To pursue a position outside the federal public service
    5. End of my term, casual or student employment
    6. Other;
  • Harassment

    Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

    Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

    Q55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

    1. Yes (Go to next question)
    2. No (Go to question 60)

    Q56. From whom did you experience harassment on the job? (Mark all that apply.)

    1. Co-workers
    2. Individuals with authority over me
    3. Individuals working for me
    4. Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
    5. Individuals from other departments or agencies
    6. Members of the public (individuals or organizations)
    7. Other

    Q57. Please indicate the nature of the harassment you experienced. (Mark all that apply.)

    1. Aggressive behaviour
    2. Excessive control
    3. Being excluded or being ignored
    4. Humiliation
    5. Interference with work or withholding resources
    6. Offensive remark
    7. Personal attack
    8. Physical violence
    9. Sexual comment or gesture
    10. Threat
    11. Unfair treatment
    12. Yelling or shouting
    13. Other

    Q58. What action(s) did you take to address the harassment you experienced? (Mark all that apply.)

    1. I discussed the matter with my supervisor or a senior manager.
    2. I discussed the matter with the person(s) from whom I experienced the harassment.
    3. I contacted a human resources advisor in my department or agency.
    4. I contacted my union representative.
    5. I used an informal conflict resolution process.
    6. I filed a grievance or formal complaint. (Go to question 60)
    7. I resolved the matter informally on my own.
    8. Other
      OR
    9. I took no action.

    Q59. Why did you not file a grievance or formal complaint about the harassment you experienced? (Mark all that apply.)

    1. The issue was resolved.
    2. I did not think the incident was serious enough.
    3. The behaviour stopped.
    4. The individual apologized.
    5. Management intervened.
    6. The individual left or changed jobs.
    7. I changed jobs.
    8. I did not know what to do, where to go or whom to ask.
    9. I was too distraught.
    10. I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
    11. I was advised against filing a complaint.
    12. I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
    13. Someone threatened me.
    14. I did not believe it would make a difference.
    15. I intend to file a grievance or a formal complaint but I have not done so yet.
    16. Other

    Q60. I am satisfied with how matters related to harassment are resolved in my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q61. My department or agency works hard to create a workplace that prevents harassment.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable
  • Discrimination

    Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

    Q62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

    1. Yes (Go to next question)
    2. No (Go to question 67)

    Q63. From whom did you experience discrimination on the job? (Mark all that apply.)

    1. Co-workers
    2. Individuals with authority over me
    3. Individuals working for me
    4. Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
    5. Individuals from other departments or agencies
    6. Members of the public (individuals or organizations)
    7. Other

    Q64. Please indicate the type of discrimination you experienced. (Mark all that apply.)

    1. Race
    2. National or ethnic origin
    3. Colour
    4. Religion
    5. Age
    6. Sex
    7. Sexual orientation
    8. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
    9. Marital status
    10. Family status
    11. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
    12. Disability
    13. Pardoned conviction or suspended record
    14. Other (Please specify) _______________________

    Q65. What action(s) did you take to address the discrimination you experienced? (Mark all that apply.)

    1. I discussed the matter with my supervisor or a senior manager.
    2. I discussed the matter with the person(s) from whom I experienced the discrimination.
    3. I contacted a human resources advisor in my department or agency.
    4. I contacted my union representative.
    5. I used an informal conflict resolution process.
    6. I filed a grievance or formal complaint. (Go to question 67)
    7. I resolved the matter informally on my own.
    8. Other
      1. OR
    9. I took no action.

    Q66. Why did you not file a grievance or formal complaint about the discrimination you experienced? (Mark all that apply.)

    1. The issue was resolved.
    2. I did not think the incident was serious enough.
    3. The behaviour stopped.
    4. The individual apologized.
    5. Management intervened.
    6. The individual left or changed jobs.
    7. I changed jobs.
    8. I did not know what to do, where to go or whom to ask.
    9. I was too distraught.
    10. I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
    11. I was advised against filing a complaint.
    12. I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
    13. Someone threatened me.
    14. I did not believe it would make a difference.
    15. I intend to file a grievance or a formal complaint but I have not done so yet.
    16. Other

    Q67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q68. My department or agency works hard to create a workplace that prevents discrimination.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency. (Answer if you selected ""Race"" in question 64.)

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable
  • Stress and Well-Being

    Q70a. Overall, to what extent do the following factors cause you work-related stress?
    Risk of exposure to COVID-19

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70b. Overall, to what extent do the following factors cause you work-related stress?
    Pay or other compensation-related issues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70c. Overall, to what extent do the following factors cause you work-related stress?
    Heavy workload

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70d. Overall, to what extent do the following factors cause you work-related stress?
    Unreasonable deadlines

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70e. Overall, to what extent do the following factors cause you work-related stress?
    Not enough employees to do the work

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70f. Overall, to what extent do the following factors cause you work-related stress?
    Overtime or long work hours

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70g. Overall, to what extent do the following factors cause you work-related stress?
    Balancing work and personal life

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70h. Overall, to what extent do the following factors cause you work-related stress?
    Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70i. Overall, to what extent do the following factors cause you work-related stress?
    Lack of control or input in decision-making

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70j. Overall, to what extent do the following factors cause you work-related stress?
    Competing or constantly changing priorities

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70k. Overall, to what extent do the following factors cause you work-related stress?
    Lack of clear expectations

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70l. Overall, to what extent do the following factors cause you work-related stress?
    Lack of recognition

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70m. Overall, to what extent do the following factors cause you work-related stress?
    Feeling disconnected from colleagues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70n. Overall, to what extent do the following factors cause you work-related stress?
    Information overload

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70o. Overall, to what extent do the following factors cause you work-related stress?
    Physical work environment

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70p. Overall, to what extent do the following factors cause you work-related stress?
    Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70q. Overall, to what extent do the following factors cause you work-related stress?
    Accessibility or accommodation issues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70r. Overall, to what extent do the following factors cause you work-related stress?
    Harassment or discrimination

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70s. Overall, to what extent do the following factors cause you work-related stress?
    Issue(s) with my co-worker(s)

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70t. Overall, to what extent do the following factors cause you work-related stress?
    Issue(s) with individual(s) with authority over me

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70u. Overall, to what extent do the following factors cause you work-related stress?
    Issue(s) with individual(s) working for me

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70v. Overall, to what extent do the following factors cause you work-related stress?
    Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70w. Overall, to what extent do the following factors cause you work-related stress?
    Lack of job security

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q70x. Overall, to what extent do the following factors cause you work-related stress?
    Personal issues

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q72. Overall, my level of work-related stress is…

    1. Very low
    2. Low
    3. Moderate
    4. High
    5. Very High
    6. Don't know
    7. Not applicable

    Q73. After my workday, I feel emotionally drained.

    1. Always/ Almost always
    2. Often
    3. Sometimes
    4. Rarely
    5. Never/ Almost never
    6. Don't know
    7. Not applicable

    Q74. My department or agency does a good job of raising awareness of mental health in the workplace.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q77. My immediate supervisor supports my mental health and well-being.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q78. I would describe my workplace as being psychologically healthy.
    A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is… Clear and easy to understand.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is… Provided in a timely manner.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is… Relevant to the work that I do.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is… Consistent with the information provided to me by my immediate supervisor.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is… Available in both official languages.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q80. During the COVID-19 pandemic, my department or agency has effectively communicated the mental health services and resources that are available to me.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q83. Are you a supervisor?

    1. Yes (Go to next question)
    2. No (Go to question 87)

    Q84. I am equipped to support employees in my work unit who are experiencing mental health issues.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely?

    1. Yes (Go to next question)
    2. No (Go to question 87)

    Q86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable
  • Duty to Accommodate

    The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

    Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act."

    Q87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

    1. Yes
    2. No

    Q88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

    1. Yes (Go to next question)
    2. No (Go to question 92)

    Q89. Were the requests for workplace accommodation measures related to a disability?
    (A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.
    A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.)

    1. Yes
    2. No

    Q90. Were any workplace accommodation measures implemented?

    1. Yes (Go to next question)
    2. No (Go to question 92)

    Q91. I am satisfied with the workplace accommodation measures that were implemented.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable
  • Compensation

    Q93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

    1. Yes (Go to next question)
    2. No (Go to question 97)
    3. Not sure (Go to question 97)
    4. Not applicable (Go to question 97)

    Q94. Have all your pay or other compensation issues been resolved?

    1. Yes
    2. No

    Q95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

    1. Strongly agree
    2. Somewhat agree
    3. Neither agree nor disagree
    4. Somewhat disagree
    5. Strongly disagree
    6. Don't know
    7. Not applicable

    Q96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable

    Q97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

    1. Not at all
    2. To a small extent
    3. To a moderate extent
    4. To a large extent
    5. To a very large extent
    6. Don't know
    7. Not applicable
  • General Information

    The following questions ask for general information that will be used to better understand the survey results. To ensure confidentiality, please be advised that your responses will be grouped with those of other respondents in your department or agency. Individual responses and results for very small groups are never published or shared with government departments or agencies.

    Q98. For which department or agency are you currently working?

    Q99. In which organizational unit are you currently working?

    Q100. Are you currently a shift worker?

    1. Yes
    2. No

    Q101. Do you work full-time or part-time?

    1. Full-time
    2. Part-time

    Q102. Which of the following best describes your current work situation?

    1. Working on-site
    2. Working remotely or teleworking
    3. A combination of working on-site and working remotely or teleworking
    4. Other

    Q103. During the COVID-19 pandemic, have you taken “Other Leave with Pay” (code 699 or its equivalent) specifically related to the COVID-19 pandemic?
    (“Other Leave with Pay”, code 699, was put in place on an exceptional basis during the COVID-19 pandemic to address specific issues faced by employees as the federal and provincial governments implemented measures to prevent the spread of infection.)

    1. Yes (Go to next question)
    2. No (Go to question 105)
    3. Not sure (Go to question 105)

    Q104. Since the beginning of November 2020, have you taken “Other Leave with Pay” (code 699 or its equivalent) specifically related to the COVID-19 pandemic?
    (“Other Leave with Pay”, code 699, was put in place on an exceptional basis during the COVID-19 pandemic to address specific issues faced by employees as the federal and provincial governments implemented measures to prevent the spread of infection.)

    1. Yes
    2. No
    3. Not sure

    Q105. What is your current employee status?

    1. Indeterminate (permanent)
    2. Seasonal
    3. Term
    4. Casual
    5. Student
    6. Contracted via a temporary help services agency
    7. Governor in Council appointee
    8. Other (e.g., minister's exempt staff)

    Q106a. Please indicate your occupational group.
    (If you are in an acting position, specify the group of the acting position. For a list of definitions of abbreviations, please see the attached occupational group list.)

    Q106b. Please indicate your level.
    (If you are in an acting position, specify the level of the acting position.)
    (e.g., for FI-03, indicate 03)."

    Q107. With which of the following communities do you most closely identify in relation to your current job?
    (A community is made up of employees who share common work purposes, functions and professional interests. While many employees identify with at least one such community, not all employees do.)

    1. Client contact centre
    2. Health care practitioners
    3. Federal regulators
    4. Compliance, inspection and enforcement
    5. Communications or public affairs
    6. Access to information and privacy
    7. Security
    8. Science and technology
    9. Library services
    10. Legal services
    11. Administration and operations
    12. Human resources
    13. Financial management
    14. Procurement
    15. Real property
    16. Materiel management
    17. Information management
    18. Information technology
    19. Internal audit
    20. Evaluation
    21. Data sciences
    22. Policy
    23. Project management
    24. Other services to the public
    25. None of the above

    Q108. In total, how many years have you been working in the federal public service?

    1. Less than one year
    2. If one or more years, please indicate the number of years: ____________

    Q109. In total, how many years have you been working in your current department or agency?

    1. Less than one year
    2. If one or more years, please indicate the number of years: ____________

    Q110. What is your first official language?

    1. English
    2. French

    Q111. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

    1. Yes
    2. No

    Q112. In which province or territory do you work?

    1. National Capital Region
    2. Ontario (excluding National Capital Region)
    3. Quebec (excluding National Capital Region)
    4. Northwest Territories
    5. Nunavut
    6. Yukon
    7. British Columbia
    8. Alberta
    9. Saskatchewan
    10. Manitoba
    11. New Brunswick
    12. Nova Scotia
    13. Prince Edward Island
    14. Newfoundland and Labrador
    15. Outside Canada

    Q113. Do you work in one of the following designated bilingual areas of Quebec or Ontario?

    1. The bilingual region of Montréal (the counties of Deux-Montagnes, Île-de-Montréal and Île-Jésus, La Prairie, and Vaudreuil)
    2. The bilingual regions of other parts of Quebec (the counties of Bonaventure, Gaspé-Est, Brome, Compton, Huntingdon, Missisquoi, Richmond, Sherbrooke, Stanstead, Argenteuil and Pontiac)
    3. The bilingual region of Eastern Ontario (the counties of Glengarry, Prescott, Russell and Stormont)
    4. The bilingual region of Northern Ontario (the counties of Algoma, Cochrane, Nipissing, Sudbury and Timiskaming)
    5. I do not work in one of these areas.

    Q114. What is your age group?

    1. 24 years and under
    2. 25 to 29 years
    3. 30 to 34 years
    4. 35 to 39 years
    5. 40 to 44 years
    6. 45 to 49 years
    7. 50 to 54 years
    8. 55 to 59 years
    9. 60 years and over

    Q115. What is your gender?
    (Refers to current gender which may be different from sex assigned at birth and may be different from what is indicated on legal documents.)

    1. Male
    2. Female
    3. Or please specify
      Please specify your gender here. _________________________

    Q116. Are you an Indigenous person?
    (An Indigenous person is a member of a First Nation, a Métis or an Inuk (Inuit). First Nations (North American Indians) include Status and Non-Status Indians.)

    1. Yes (Go to next question)
    2. No (Go to question 118)

    Q117. You indicated that you are an Indigenous person. If you wish to provide further details, please specify the group to which you belong.

    1. First Nations (North American Indian)
    2. Métis
    3. Inuk (Inuit)

    Q118. Are you a person with a disability?

    (A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

    A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.)

    1. Yes (Go to next question)
    2. No (Go to question 120)

    Q119. You indicated that you are a person with a disability. If you wish to provide further details, please select the box(es) that apply to you. (Mark all that apply.)

    1. A seeing disability affects vision, including total blindness, partial sight and visual distortion
    2. A hearing disability affects ability to hear, including being hard of hearing, deafness or acoustic distortion
    3. A mobility issue affects ability to move your body, including the required use of a wheelchair or a cane, or other issues impacting your mobility
    4. An issue with flexibility or dexterity affects ability to move joints or perform motor tasks, especially with your hands
    5. A mental health issue affects psychology or behaviour, such as anxiety, depression or social / compulsive disorder or phobia or psychiatric illness
    6. A sensory / environmental disability affects sensitivity to light, sounds or other distractions, as well as allergens and other environmental sensitivities
    7. A chronic health condition or pain affects ability to function on a regular or episodic basis due to migraines, Crohn’s disease, colitis, and other disabilities or health conditions
    8. A cognitive disability affects ability to carry out tasks involving executive functioning, such as planning and organization, learning information, communication and memory, including autism or Asperger’s syndrome, attention deficit disorder, and learning disabilities
    9. An intellectual disability affects your ability to learn and to adapt behaviour to different situations
    10. Other disability (including: learning disabilities, developmental disabilities and all other types of disabilities):
      a. Please specify here. _________________________________________________________

    Q120. Are you a member of a visible minority group?
    (A member of a visible minority in Canada may be defined as someone (other than an Aboriginal person) who is non-white in colour or race, regardless of place of birth. For example: Black, Chinese, Filipino, Japanese, Korean, South Asian or East Indian, Southeast Asian, non-white West Asian, North African or Arab, non-white Latin American, person of mixed origin (with one parent in one of the visible minority groups in this list), or other visible minority group.)

    1. Yes (Go to next question)
    2. No (Go to question 122)

    Q121. You indicated that you are a member of a visible minority. If you wish to provide further details, please select the box(es) that apply to you. (Mark all that apply.)

    1. Black
    2. Chinese
    3. Filipino
    4. Japanese
    5. Korean
    6. South Asian/East Indian (including: Indian from India; Bangladeshi; Pakistani; East Indian from Guyana, Trinidad, East Africa; etc.)
    7. Southeast Asian (including: Burmese; Cambodian; Laotian; Thai; Vietnamese; etc.)
    8. Non-White West Asian, North African or Arab (including: Egyptian; Libyan; Lebanese; Iranian; etc.)
    9. Non-White Latin American (including: indigenous persons from Central and South America, etc.)
    10. Person of Mixed Origin (with one parent in one of the visible minority groups)
    11. Other Visible Minority Group
      Please specify here.________________________

    The collection of data on sexual orientation will help the federal public service better understand the perceptions of employees belonging to the LGBTQ2+ community and work toward a workplace that is diverse and more inclusive.

    Q122. What is your sexual orientation?
    (Refers to a person’s sexual identity in relation to the gender(s) to which they are sexually attracted. This can include being sexually attracted to no one, to some genders, to all genders, or to a specific gender.)

    1. Heterosexual
    2. Gay or lesbian
    3. Bisexual
    4. Or please specify
      Please specify your sexual orientation here. ____________
    5. I prefer not to answer this question.
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