Filing a complaint about financial products and services
How to make a complaint with a federally regulated financial entity.
Services and information
How to file a complaint with your financial institution
Steps for making a complaint to a bank or other federally regulated financial institution.
How to file a complaint with an external complaints body
Escalating a complaint from your financial institution to an ECB, filing a complaint against your ECB.
How to file a complaint with a payment card network operator
Steps for merchants to make a complaint with a payment card network operator.
How to file a complaint about your insurance provider
Steps to make a complaint about an insurance company, agent or broker.
How FCAC oversees your bank’s complaint-handling process
Role of FCAC and its consumer information centre, information received and reported.
Complaint-handling procedures of federally regulated financial entities
Search the complaint-handling procedures of federally regulated financial entities.