Advisory Report on Civilian Grievance Process

ADM(HR-Civ)
Assistant Deputy Minister (Human Resources - Civilian)
ADM(RS)
Assistant Deputy Minister (Review Services)
ADR
Alternative Dispute Resolution
CA
Canadian Army
CAF
Canadian Armed Forces
CBSA
Canada Border Services Agency
CSC
Correctional Service of Canada
DCLR
Director Civilian Labour Relations
DFO
Department of Fisheries and Oceans Canada
DGWM
Director General Workplace Management
DND
Department of National Defence
DSPA
Director of Strategic Planning and Accountability
DTHRC
Defence Team Human Resource Committee
HRMS
Human Resource Management System
ICCM
Integrated Conflict and Complaint Management
L1
Level 1 (ADM equivalent)
LRO
Labour Relations Officer
MILPERSCOM
Military Personnel Command
NJC
National Joint Council
OCI
Office of Collateral Interest
OGD
Other Government Departments
OPI
Office of Primary Interest
PSES
Public Service Employee Survey
UNDE
Union of National Defence Employees
VCDS
Vice Chief of the Defence Staff
Figure 1
Figure 1. DND Civilian Grievance Process. This figure is a flow chart showing the civilian grievance process.

Figure 1 Details – DND Civilian Grievance Process (Labour Relation Grievances Only)
Figure 2
Figure 2. Number of Third Level grievances. This figure shows the number of 3rd level grievances and number of employees for each L1 organization.
 
Figure 2 Details – Number of Third Level Grievances
Table 1 Details – PSES 2017 Grievance Data

See Recommendations #2 and #5.

* Sources provided by ADM(HR-Civ) dashboard, data has not been validated by Assistant Deputy Minister (Review Services) (ADM(RS))


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CAF Grievance Process

The CAF Grievance process has significantly evolved since the 2015 External Review Report on the Sexual Misconduct and Sexual Harassment in the CAF 

As a result, there has been a significant investment into the education and prevention of misconduct as well as into avenues for which individuals can seek advice and support, including but not limited to:


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CAF vs DND Grievance Process

Table 2. CAF vs DND Grievance Process. This table shows the different approaches in military and civilian grievance processes.
Approach CAF DND
Final Level Accountability Chief of the Defence Staff
(With findings and recommendations from the Military Grievance External Review Committee)
DGWM (ADM(HR-Civ))
Levels 2 3
Assistance to complainant YES
(Assistance provided to member throughout)
YES
(Assistance from Union Representative is available upon request)
NO
(for excluded/non-represented employees)
Alternative Dispute Resolution YES
(Integrated Conflict and Complaint Management)
YES
Information System Complaint Management Services
(Integrated system for various complaints and grievances)
HRMS and Excel
(For labour relations related grievances)
User Interface Self-help portal for all stakeholders
(User-friendly portal with guidance on various conflicting situations, list of agents, guides, forms, policies)
DND Intranet Site
On-going support 16 centres for Conflict Complaint Management Services 16 centres are for CAF members but accept DND Civilians
Table 2 Details – CAF vs DND Grievance Process
Table 3 Details – Other Government Departments Have Similar Challenges

Notable Practice

In June 2018, ADM(HR-Civ) implemented a Sensitive Case Management Sub-Committee through Defence Team Human Resources Committee to engage senior management (ADMs/L1s) in oversight and management of serious grievance cases.

Figure 3
Figure 3. Pilot Civilian Grievance Process. This flow chart shows the pilot civilian grievance process.
 
Figure 3 Details – Pilot Civilian Grievance Process
Table 4 Details – Current Options - Summary
Table A-1 Details – Types of Recourse Mechanisms
Table B-1 Details – Analysis of 2017 PSES results (DND vs OGDs)
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