Evaluation of the Defence IM/IT Programme

ADM(Fin)
Assistant Deputy Minister (Finance)
ADM(IM)
Assistant Deputy Minister (Information Management)
ADM(Mat)
Assistant Deputy Minister (Materiel)
ADM(RS)
Assistant Deputy Minister (Review Services)
ADM(S&T)
Assistant Deputy Minister (Science & Technology)
ARA
Authorities, Responsibilities and Accountabilities
CA
Canadian Army
CAF
Canadian Armed Forces
C4ISR
Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance
CBSA
Canada Border Services Agency
CID
Capability Investment Database
CIO
Chief Information Officer
Corp Sec
Corporate Secretary
C Prog
Chief of Programme
CTSAIS
Chief Technology and Security Architect for Information Systems
DAOD
Defence Administrative Orders and Directives
DGEAS
Director General Enterprise Application Services
DGIMPD
Director General Information Management Project Delivery
DIMEI
Director Information Management Engineering and Integration
DND
Department of National Defence
DRF
Departmental Results Framework
DRMIS
Departmental Resource Management Information System
ESA
Enterprise IT Service Agreement
FTE
Full Time Equivalent
FPG
Functional Planning Guide
FY
Fiscal Year
GC
Government of Canada
IM
Information Management
IMB
Information Management/Information Technology Program Management Board
IT
Information Technology
ITSM
IT Service Management
L1
Level One
NCR
National Capital Region
OCI
Office of Collateral Interest
OGD
Other government department
OPI
Office of Primary Interest
Op IT
Operational Information Technology
PAA
Performance Alignment Architecture
PAD
Project Approval Directive
RCAF
Royal Canadian Air Force
RCMP
Royal Canadian Mounted Police
RCN
Royal Canadian Navy
SLA
Service Level Agreement
SMC
Service Management Centre
SSC
Shared Services Canada
SSE
Canada’s defence policy: Strong, Secure, Engaged
TB
Treasury Board
TBS
Treasury Board Secretariat

Overall Assessment

  • The Defence IM/IT Programme remains relevant and is consistent with the roles, responsibilities, priorities and objectives of the federal government and DND/CAF.
  • The Defence IM/IT Programme would benefit from improving its communication strategy which would address issues such as awareness of new or updated policies among service providers.
  • Due to numerous challenges faced, such as the ability to deliver on time, the Defence IM/IT Programme has undertaken a number of initiatives to improve the agility of IT projects delivered.
  • The evaluation noted that delays in IT services provided by Shared Services Canada (SSC) have resulted in ineffective and slow support to operations.
Table 1 Details - Summary of Key Findings and Recommendations

“We cannot work without the services provided by the ADM(IM) Group.”

ADM(RS) Recommendation
ADM(RS) Recommendation

“The ITSM SMC Framework is a great concept and has tremendous potential to streamline and achieve standardized/predictable levels of service. To achieve its full potential, consideration should be given to the O&E [organization and establishments] of the SMCs.”

ADM(RS) Recommendation
ADM(RS) Observation
Figures 1 and 2
Figure 1 and Figure 2. IT Expenditures per FTE and IT Expenditures/Departmental Expenditures. Source: TBS IT Expenditure Reports (net of exclusions) from DND, Royal Canadian Mounted Police (RCMP), Canada Border Services Agency (CBSA); Defence Performance Report Human Resource and financial data for DND, RCMP, CBSA.

Figure 1 Details – IT Expenditures per FTE
Figure 2 Details – IT Expenditures/Departmental Expenditures
Figure 3
Figure 3. DND/CAF IT Spending Visibility. Source: DRMIS.
 
Figure 3 Details – DND/CAF IT Spending Visibility
ADM(RS) Recommendation

“We need to coordinate better – a lot of duplication of effort that leads to resources being used inefficiently.”

“The complex processes associated with the capital projects and procurement are very slow and cumbersome, the process cannot keep up with the rate of change of technology.”

ADM(RS) Recommendation

ADM(RS) Recommendation

ADM(RS) Recommendation

Table B-1 Details – Limitation and Mitigation strategies
Figure C-1
Figure C-1. Logic Model for the Defence IM/IT Programme This flowchart shows the relationship between the program’s main activities, outputs and expected outcomes.
 
Figure C-1 Details – Logic Model for the Defense IM/IT Programme
Table D-1 Details – Evaluation Matrix – Relevance
Table D-2 Details – Evaluation Matrix – Performance: Achievement of Expected Outcomes (Effectiveness)
Table D-3 Details – Evaluation Matrix – Performance: Demonstration of Efficiency and Economy
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