Modernizing our services
In response to Blueprint 2020’s vision for an open and networked environment, a modern workplace that makes smart use of new technologies, CFHA is engaged. We successfully implemented the use of new communication vehicles and business processes from which our customers have benefited:
- We have seen a steady increase in followers on Twitter. Our account is used to increase awareness of the Agency’s services, our investments and job opportunities at CFHA across the country.
- In response to the results of the 2017 Occupant Survey, where our occupants asked for more digital communications, we now send all important site notices and newsletters through digital vehicles; this allows us to reach our occupants 24/7.
- Accessing our web content on Canada.ca, our content is much more robust; accessible and useable on any device, including desktop computers, mobile phones and tablets.
A WebGIS capability was launched in 2018-2019, providing a map-based interface for employees to view portfolio information that supports improved project planning and customer service. We initiated dialogue with our partners for making a similar tool available for CAF members when researching their housing options, in order to improve their relocation experience.
We will continue to focus our public service renewal journey on Beyond 2020’s pillars of agility, inclusivity and the right equipment. Upcoming projects are expanded upon in our looking to the future section of this report.