Training for the grievance process
Training is available to help Canadian Armed Forces (CAF) members understand their roles and responsibilities in the grievance process. This includes courses for assisting members, decision‑makers, and personnel involved in analyzing grievances.
Assisting member course
Assisting Members provide guidance and support to CAF members throughout the grievance process. Commanding Officers (COs) must ensure that every grievor is offered the assistance of a qualified Assisting Member at the earliest opportunity.
This online course provides the training required for members who will serve in this role. It covers:
- the role and responsibilities of an Assisting Member
- how to support a grievor
- the steps in the grievance process, including the digital submission process
Access the course: Assisting Member course
Procedural fairness course
This online learning module is designed for COs and others who make decisions affecting CAF members. It introduces the legal concepts that support procedural fairness. By introducing you to a number of case files, this course explores where decision makers often make mistakes and introduces a tool that can assist with making Identify, Disclose, Evaluate, Articulate, Log (IDEAL) decisions.
Access the course: Procedural Fairness course
Grievance analyst course
The Grievance Analyst course prepares nominated personnel to analyze grievances on behalf of their Initial Authority (IA). The course provides instruction on how to assess files, identify issues, interpret policy, and prepare recommendations.
Prerequisites:
- Assisting Member course
- Procedural Fairness online module
This course is available only to those nominated by their local IA.
The Grievance Analyst Course (GAC) has two parts.
- Module 1 is an online course completed through the Defence Learning Network (DLN).
- Module 2 is a four‑week, self‑paced distance learning course. It teaches participants how to review and analyze grievance files.
During the course, participants complete assignments based on case studies—such as writing a decision letter—and receive feedback from trained facilitators.
The GAC is a military qualification, but the CFGA also offers it to civilian grievance analysts.
Access the course: Grievance Analyst course
Need help?
For questions about grievance‑related training, CAF members can contact the Grievance Centre of Expertise.