Canadian Armed Forces Grievance System
A grievance is a formal process that CAF members can use to seek redress. CAF members can submit a grievance when a decision, act, or omission related to their conditions of service affects them personally.
Grievances address matters such as pay, benefits, career administration, and working conditions. They are not used to report criminal offences, harassment, or misconduct, which have separate reporting processes.
Section 29(5) of the National Defence Act states that any error discovered as a result of an investigation of a grievance may be corrected, even if the correction of the error would have an adverse impact on the grievor.
On this page, you will find links to information about how to submit and respond to a grievance, and where to find relevant policies, training, and support.
Services and information
How to submit a grievance
Learn how to submit a grievance if a decision, act, or omission related to your conditions of service has personally affected you.
Responding to a grievance
Find details about commanding officer responsibilities and timelines for responding to a grievance.
Conflict and Complaint Management Services
Get confidential advice and support from Conflict and Complaint Management Services (CCMS) before or during the grievance process.
Grievance policies, DAODs, and regulations
Review the policies, DAODs, and regulations that govern the grievance process, including QR&O Chapter 7.
Grievance-related training
Access grievance‑related training, including courses for assisting members, decision‑makers, and grievance analysts.