Privacy Notice – Conflict and Complaint Management Services (CCMS)
Department of National Defence (DND) / Canadian Armed Forces (CAF)
The personal information you provide is collected under the authority of the National Defence Act, relevant Ministerial Directives, and Defence Administrative Orders and Directives (DAODs). It is protected in accordance with the Privacy Act.
Purpose of Collection:
Your information is collected to assess, manage, and respond to conflict or complaint submissions within the DND/CAF. It is also used in the context of informal conflict resolution when accessing Alternative Dispute Resolution (ADR) services.
Use of Information:
Authorized Conflict Solutions and Services personnel will use your information to support resolution efforts.
Disclosure of Personal Information
Your personal information may be shared with internal stakeholders (e.g., your Chain of Command) to support early, local, and informal resolution. Before any disclosure, CCMS will:
- Inform you of the intended disclosure;
- Identify the recipient(s);
- Explain the purpose and scope; and
- Obtain your informed consent.
Disclosure Without Consent:
In limited cases, personal information may be disclosed without consent under subsection 8(2) of the Privacy Act, these disclosures are managed by the Directorate of Access to Information and Privacy (DAIP).
Consequences of Refusal:
If you choose not to provide and/or consent to the sharing of requested personal information, CCMS may be unable to proceed with consultation, assessment, and/or resolution of your complaint.
You have the right to:
- Access and request correction of your personal information;
- Be informed of how your data is used and disclosed; and
- File a complaint with the Office of the Privacy Commissioner of Canada.
Personal Information Bank (PIB):
This information may be found in following Personal Information Bank (PIBs) as listed in Info Source:
- DND PPE 818 – Canadian Forces Member Personal Information File
- DND PPU 875 – CAF Harassment
- DND PPE 831 – Military Personnel Grievances Files
- PPE 832 Boars of inquire/Summary Investigations
- DND PPE 874 – the Declarations of Victims Rights (DVR) Complaint Review Mechanism