Occupant Handbook - A message from the Canadian Forces Housing Agency

The Canadian Forces Housing Agency (CFHA) welcomes you to your new home.

Our goal is to provide occupants with a quality place to live and excellent service, wherever you have been posted.

We want to make residency worry free and ensure we address maintenance requirements quickly and professionally. We at CFHA take pride in ensuring your home provides a comfortable living environment and peace of mind. CFHA is committed to providing healthy and safe residential accommodations for Canadian Armed Forces members and their household.

It is important to note that, as per the Isolated Post and Government Housing Directive, no formal landlord-tenant relationship exists between the Minister of National Defence and occupants of the Department of National Defence (DND) housing. Therefore, various provincial landlord and tenant acts do not apply to DND. However, the Minister grants the occupancy of DND Housing by Licence (Occupancy Agreement) which clearly defines mutual responsibilities.

This Occupant Handbook is an extension to the Minister’s Licence to Occupy and consequently sets the Terms and Conditions of Occupancy. It outlines some of the basic rights and responsibilities of living in a DND Residential Housing Unit. This Handbook also provides useful information and contact details on the range of support services available to occupants and their household. Please take the time to familiarize yourself with this Handbook.

If you have any questions or would like to discuss any aspect of our service, please contact your local CFHA Housing Services Centre.

We trust that you will enjoy living in the home that we have allocated to you.

Please note that this document is regularly revised to remain as current as possible. Therefore, the PDF version available on CFHA website supersedes all other versions.