DND living accommodations instruction
Table of Contents
- Identification
- Definitions
- Operating Principles
- Accommodation Standards
- Eligibility and Priority
- Application Processing, Allocation, Waitlist Management and Inter-RHU Move Requests – Residential Housing Units
- Allocation and Requirement to Occupy – Furnished Quarters
- Conditions of Occupancy
- Retention of Accommodation
- Requirement to Vacate, Evacuate or Relocate
- Charges
- Liability and Insurance
- Occupant Complaint Resolution Process
- Designated Residences
- References
- Annexes
1. Identification
Date of Issue: 2007-03-30
Date of Modification: 2024-12-01
Application: This instruction is an order that amplifies DAOD 5024-0, DND Living Accommodations and DAOD 5024-1, Residential Housing Units and Furnished Quarters and applies to all DND living accommodations with the exception of field training and deployed operations accommodations.
Approval Authorities: This instruction is issued under the authority of the:
- Chief of Military Personnel (CMP)
- Assistant Deputy Minister (Infrastructure and Environment) (ADM(IE))
Enquiries:
- Administrative Response Centre (ARC) (for military personnel policy matters)
- ADM(IE)/Chief of Staff, Governance and Policy Section
2. Definitions
- Accommodation Standards (normes en matière de logement)
- Fundamental characteristics of DND living accommodations that meet the basic societal residential dwelling needs for a prescribed household size and composition or that meets the training goals or transient needs of CAF members at a CAF base/wing.
- Assigned Residence (résidence assignée)
- A DND residential housing unit that is designated in support of a CAF function attributable to the exigencies of military service or designated occupant's position or role on the unit establishment.
- Base Shelter Value (BSV) (valeur de base du gîte (VBG))
- Base shelter value means the monthly market value for occupancy of a residential housing unit, including the monthly market value of covered residential parking allocated to the unit, as determined in accordance with guidance provided by the Treasury Board.
Note - The base shelter value excludes any utilities, furniture, appliances, any rental charge adjustments and special reductions. - Benchmark Unit (unité de référence)
- A selected unit that represents each model type located on a base/wing used to determine the base shelter value. The Canadian Forces Housing Agency selects and reviews benchmark units annually.
- Covered Residential Parking (stationnement résidentiel couvert)
- Garage or carport.
- Designated Residence (résidence désignée)
- A DND housing unit that is designated to satisfy specific service requirements of the CAF and/or statutory departmental heritage responsibilities of DND. Designated residences are sub-categorized as “assigned” to meet an identified CAF requirement or as “heritage” where the character of the building must be maintained and protected in accordance with federal and departmental policies and procedures. Some designated residences are both assigned and heritage.
- DND Living Accommodations (logements du MDN)
- All residential housing units and furnished quarters administered by the Minister except those used for field training or deployed operations.
- Furnished Quarters (logements meublés)
- Furnished quarters administered by the Minister, allocated for a training, residential, or transient purpose.
- Geographic Boundary (limite géographique)
- The limits of the area surrounding the base/wing as set by the base/wing commander in which CAF members posted to that location could reside.
- Heritage Residence (résidence patrimoniale)
- A DND housing unit that has been designated as a recognized or classified Federal Heritage Building by Parks Canada/Federal Heritage Review Office (FHRO) in accordance with Treasury Board policy.
- Household (ménage)
- Household means the occupant and any person who occupies the residential housing unit with the occupant.
- Licence to occupy (Permis d’occupation)
- A licence granted by Canadian Forces Housing Agency on behalf of the Minister, permitting an individual to occupy a residential premises in consideration of a monthly fee and other agreed-to conditions of occupancy.
- Liveable Floor Area (Surface habitable)
- A measure of unit size in square metres, from the exterior surface of the outside walls and including each level of living area above grade. Finished space in the basement is not included in liveable floor area regardless of the quality of finishing.
- Managing Authority (Autorité de gestion)
- The party or organization that is responsible for the management, operation, maintenance and allocation of DND living accommodations. The Canadian Forces Housing Agency is the managing authority for residential housing units. Managing authorities for furnished quarters will vary by location, but in every case the ADM(IE) remains the authority for the management and maintenance of the asset.
- Monthly gross household income (revenu brut mensuel du ménage)
- Monthly gross household income means the total gross monthly income of the household, excluding any income:
- of a child
- who is under the age of 18 years and who is unmarried or who has not been cohabiting with an individual in a conjugal relationship for a period of at least one year;
- who is dependent by reason of mental or physical incapacity; or
- who is under the age of 24 years and is in full time attendance at a recognized educational institution;
- from scholarships; and
- from the occupant’s spouse or common-law partner if the income of the spouse or common law partner is less than the amount that can be claimed as the spouse or common-law partner amount in the federal income tax return of the occupant for the current year.
- of a child
- Occupant (occupant)
- A CAF member or other approved user who occupies a DND living accommodation according to the agreed upon Licence to Occupy or conditions of occupancy.
- Primary Residence (résidence principale)
- Accommodation intended to be a CAF member’s place of residence.
- Residential housing unit (unité de logement résidentiel)
- Unfurnished quarters or a leased housing unit administered by the Minister, including a heritage residence that may contain some furnishings.
- Residential quarters (logements résidentiels)
- Furnished quarters used for residential accommodation purposes.
- Shelter Charge (frais de gîte)
- The base shelter value of residential accommodation adjusted by non-appraised factors such as maintenance deficiencies, or as defined in the Isolated Posts and Government Housing Directive.
- Training quarters (logements d’instruction)
- Furnished quarters used for training accommodation purposes.
- Transient quarters (logements provisoires)
- Furnished quarters used for temporary accommodation purposes.
- Utilities (services publics)
- Utilities means, in relation to a residential housing unit, fuel, electricity, water and sewer services.
3. Operating Principles
Context
- 3.1 CAF operations, training and other service requirements often necessitate moving to different locations in Canada.
- 3.2 For a CAF member moved at public expense in Canada, their relocation may result in challenges to secure and retain living accommodations. To mitigate these challenges, DND living accommodations are a non-permanent option that may be offered to a CAF member seeking residential accommodations.
- 3.3 A CAF member proceeding on training or for any other service reason, may be required to occupy furnished quarters.
- 3.4 This instruction amplifies the DAOD 5024 series and provides direction to the managing authorities for DND living accommodations, the chain of command, CAF members and other occupants regarding the administration of DND living accommodations in Canada.
Note 1 – Any authorized occupant not subject to the DAOD 5024 series is administered through the Canadian Forces Housing Agency (CFHA) Licence to Occupy for residential housing units (RHUs) or through the local base/wing standing orders for furnished quarters.
Note 2 – In the National Capital Region (NCR), a number of housing units are provided by the Personnel Support Programs (PSP) of the Canadian Forces Morale and Welfare Services (CFMWS) and managed by the Canadian Forces Support Group (Ottawa-Gatineau) (CFSG(O-G)). These housing units are not governed under the DAOD 5024 series nor the DND Living Accommodations Instruction. Additional information is available from the local PSP staff or the CFSG(O-G) Web site as required.
Note 3 – Living accommodations outside Canada are not discussed in this Instruction.
General Principles
- 3.5 The following principles apply to the management and administration of DND living accommodations:
- fair and equitable access while ensuring that prioritization and allocation reflect CAF operational requirements;
- designed, built and allocated according to the intended purpose (training, residential or transient need). The CFHA sets and oversees accommodation standards for RHUs, while the CMP sets the accommodation standards for furnished quarters in consultation with the applicable L1s;
- except for the designated residences that are assigned to specific CAF positions, an RHU is allocated based upon the priority and household size of the CAF member. The allocation of furnished quarters depends on supply, availability and the intended purpose. Depending on demand, other factors may be considered in the allocation of DND living accommodations;
- occupancy is voluntary unless a CAF member is required by duty to occupy furnished quarters under orders issued by the base/wing commander, training authority or other approving authorities (as per DAOD 5024-0, DND Living Accommodations); and
- shelter charges for DND living accommodations with a residential purpose must reflect the local private sector market and must not provide a benefit nor form part of the CAF member’s pay or compensation. Affordability of living accommodations across Canada is addressed through CAF compensation and benefits policies as per Treasury Board authority.
Access to DND Living Accommodations
- 3.6 Access to DND living accommodations in support of federal government policies is offered to a CAF member under the following conditions:
- furnished quarters are needed for training purposes; or in some circumstances may be available for residential or transient purposes;
- the worksite is at an isolated post (as per Compensation and Benefits Instructions (CBI), Chapter 11, Isolated Post Instructions); or
- the local private sector housing market does not provide sufficient accommodations.
- 3.7 CAF operational requirements also support access to DND living accommodations for a residential need. Residential living accommodations may be offered when there is an operational requirement in support of:
- a CAF member with less than five years service being moved at public expense. This support is intended to reduce the impact of transitioning from civilian to military life by providing a means of supporting and familiarizing the new CAF entrant and their household with life in the CAF. Priority is determined in accordance with (Section 5, Tables 2 and 4), as applicable;
- a CAF member moved at public expense for a course or series of courses; and
- a CAF member affected by the challenges of the unique military lifestyle such as frequent relocations and the associated obstacles with getting re-established. For example, a CAF member requesting assistance through a compassionate posting or returning from OUTCAN and experiencing difficulty securing living accommodations.
- 3.8 Additionally, other policies and agreements specific to the DND and the CAF enable access to:
- designated residences allocated to identified positions in support of the incumbent’s roles and responsibilities; Designated residences may be:
- an assigned residence to satisfy unique service requirements of the CAF;
- a statutory departmental heritage responsibility; or
- both assigned and heritage; and
- DND living accommodations when there is a need to support formal agreements and arrangements with other nations.
- designated residences allocated to identified positions in support of the incumbent’s roles and responsibilities; Designated residences may be:
Supply of DND Living Accommodations
- 3.9 DND living accommodations are supplied through the managing authorities for real property assets: ADM(IE) and the CFHA.
Functional Uses of DND Living Accommodations
- 3.10 DND living accommodations have three functional purposes:
- training;
- residential; or
- transient.
Alternate Uses of DND Living Accommodations
- 3.11 Subject to availability and the approval of ADM(IE), DND living accommodations may be considered for alternative uses.
4. Accommodation Standards
General – Residential Housing Units
- 4.1 CFHA sets accommodation standards for DND residential housing units (RHUs) based on the needs of CAF and limited by the maximum size norm for RHUs established by the ADM(IE). The maximum size norm is set at 232 square metres (2,500 square feet).
General – Furnished Quarters
- 4.2 The DND and the CAF provide access to furnished quarters that support a training, residential or transient need.
- 4.3 L1s are responsible for allocating the type of furnished quarter appropriate to the intended purpose, based on the standards described in this section.
- 4.4 L1s are required to identify any accommodation shortfalls to the ADM(IE) (as per DAOD 5024-1, Residential Housing Units and Furnished Quarters) and may recommend changes to the accommodation standards through the Living Accommodation Board to the CMP. The CMP has the authority to set the standards (as per DAOD 5024-0, DND Living Accommodations).
- 4.5 All furnished quarters development or redevelopment initiatives, irrespective of the size of the initiative or project, will use this instruction in developing project requirements.
Training Accommodation Standards – Furnished Quarters
- 4.6 The CAF currently has three types of training: basic, skilled and advanced. For each type of training there exists a specific accommodation standard that fits the demands placed on the trainee and enhances the potential for training success. Accommodation standards for training are rooted in the following key principles:
- the provision of suitable accommodation contributes to the effectiveness of the training being delivered and the achievement of training objectives;
- the standard is based on the type and duration of training vice the rank/position of the CAF member undergoing training; and
- the standard demonstrates due regard for the safety, security, dignity and privacy of the CAF member undergoing training.
- 4.7 Table 1 outlines the training accommodation standards by category and includes the objectives of the three types of training, recommended occupancy, liveable floor area and any associated features.
Category | Training Type | Objectives | Occupants | Liveable Floor Area | Features |
---|---|---|---|---|---|
I | Basic |
|
Double or multiple occupants share living space and washrooms | 10 square metres or 108 square feet per individual |
|
II | Skilled or Advanced | Training of six months or less | Single occupancy (1+1) | 20 square metres or 215 square feet per individual |
|
III | Advanced or Skilled | Training of six months or more | Single occupancy (1) | 35 square metres or 375 square feet per individual |
|
Note – To help prevent the spread of infectious disease, a minimum of 10 square metres (108 square feet) of floor space is necessary for each CAF member in training quarters. Beds in training quarters will be spaced at least 1.8 metres (6 feet) apart, calculated from the edge of adjacent beds. Spacing between rows of beds in training quarters will provide a minimum aisle clearance of 1.1 metres (44 inches). Double-decker bunks are acceptable. Triple-decker bunks will not be used.
Residential Accommodation Standards – Furnished Quarters
- 4.8 Furnished quarters used for a residential need provided by a base/wing for use as a CAF member’s primary residence, through renovation or construction, will be developed to the following standard:
- at a minimum, include 60 squares metres (646 square feet) of living space per individual;
- one bedroom suite comprising bedroom (consisting of a double bed, night table and bureau/dresser) and separate sitting/study room (consisting of a desk/chair, sitting chairs, TV);
- private kitchenette (consisting of a refrigerator, stove, microwave oven, sink, counter and cupboards, small dining-type table & chairs, dishes, pots/pans, cutlery, etc) that is separate from the liveable floor area;
- private bathroom;
- separate telephone, internet and cable connections in both the sitting area and the bedroom;
- personal storage closets and any bulk storage provided within the living space exclusive of liveable floor area;
- study space included in liveable floor area with modular units or installed mill worked units;
- common laundry rooms (1:10 ratio), recreational/lounge and bulk storage rooms in the building; and
- on-site parking.
Transient Accommodation Standards – Furnished Quarters
- 4.9 Furnished quarters used for a transient need provide temporary shelter for CAF members who are visiting or transiting bases/wings on TD or leave. Furnished quarters needed for a transient purpose should meet, at a minimum, the Category II furnished quarters for training accommodation standards and features set out in Table 1.
5. Eligibility and Priority
General
- 5.1 The DND and the CAF offer access to DND living accommodations in Canada primarily when a CAF member:
- proceeds on training, are authorized temporary duty or attach posting, ordered to work or be available for work during irregular hours at the member’s place of duty (as per the Canadian Forces Temporary Duty Travel Instructions (CFTDTIs)); or
- is moved at public expense in Canada (as per Compensation and Benefits Instruction (CBI) 208, Relocation Benefits).
- 5.2 Depending on the purpose for requiring DND living accommodations (e.g. for a training, residential, or transient need), the priority of an eligible CAF member for DND living accommodations is outlined in Tables 2 to 5.
Note 1 – The CEO CFHA, as the managing authority for DND residential housing units (RHUs), will be responsive to base/wing commander requests that may not be addressed in Table 2 but align with DND and CAF direction.
Note 2 – There is no hierarchy within each priority.
- 5.3 Tables 2 to 5 detail the eligibility and priority of a CAF member who qualifies for DND living accommodations, in accordance with the operating principles outlined in Section 3. Based on availability and demand, non-CAF members are eligible to apply for an RHU as a priority 4 occupant.
- 5.4 Depending on availability and personal choice, a CAF member moving at public expense as a household of one, is eligible to request a furnished quarter for a residential need or an RHU.
- 5.5 For DND living accommodations that are required for a residential need, highest priority is reserved for a CAF member moving at public expense into a new place of duty.
- 5.6 For the most part, a lower priority is afforded to a CAF member currently residing at the place of duty and wanting to relocate into DND living accommodations.
- | Priority | Eligibility | Notes |
---|---|---|---|
CAF Member Moving at Public Expense | 1 |
|
|
2 |
|
|
|
Moving At Own Expense | 3 |
|
|
4 |
|
|
Note 1 – A Regular Force member or a Reserve Force member on a minimum three-year period of employment, approved by their CO to reside outside of their place of duty, will be considered as priority 3.
Note 2 – A Reserve Force member identified as a priority 3 may be considered for occupancy with less than three years remaining on their period of employment if they meet the period of employment as defined in section 13.02, Meaning of Period of Employment, of the CAFRD. Otherwise, they will be considered as a priority 4.
Note 3 – A Regular Force member approved for remote work (as per CF Mil Pers Instr 01/22, Changing a Place of Duty and the Use of Postings to Enable Remote Work Options), is eligible to apply for an RHU as a priority 3.
Note 4 – A CAF member approved for special commuting assistance (as per CBI 209.29, Special Commuting Assistance), is eligible to apply for an RHU as a priority 3.
Priority | Eligibility | Notes |
---|---|---|
1 |
|
|
2 |
|
|
3 |
|
- | Priority | Eligibility | Notes |
---|---|---|---|
CAF Member Moving at Public Expense | 1 |
|
|
2 |
|
|
Priority | Eligibility | Notes |
---|---|---|
1 |
|
|
2 |
|
Note – Table 4 applies to a CAF member approved for Separation Expense (SE) (as per CBI 208.997, Separation Expense).
Imposed Restriction
- 5.7 A CAF member approved for Imposed Restriction (IR) status as defined in CF Mil Pers Instr 01/17, Imposed Restriction (IR) and who is entitled to Separation Expense (SE) benefits under CBI 208.997, Separation Expense, will follow direction contained in CBI 208.997 regarding eligibility and entitlements for SE. If furnished quarters for a residential purpose, in accordance with Section 7 of this instruction, are unavailable, a CAF member on IR status can apply for an RHU, as follows:
- as a household of one if the member intends to remain on IR status and not move their (D)HG&E; or
- for their entire household if the member intends to move their (D)HG&E which they confirmed in writing in their application. A CAF member retains IR status while waiting for an RHU.
Note – The CAF member's household is permitted to retain their RHU, while the member is on IR status at a new place of duty.
Reside Outside Place of Duty
- 5.8 A CAF member’s place of duty and permanent workplace is defined in CBI 1.26, Definitions – Place of Duty and Permanent Workplace. A CAF member moving at public expense and who is approved by their new commanding officer to reside outside their new place of duty, is eligible to apply for an RHU as a priority 3 at an alternate base/wing.
6. Application Processing, Allocation, Waitlist Management and Inter-RHU Move Requests – Residential Housing Units
Application
- 6.1 An eligible applicant (as per Section 5, Table 2) may complete and submit their application directly on the CFHA Web site or by completing a printed copy and submitting it directly to the housing service centre (HSC) where they are applying.
- 6.2 Any application must include the number of household members who will be residing in the residential Housing unit (RHU). For a CAF member, household members include those individuals who permanently reside with the CAF member. The household is limited to:
- the CAF member;
- dependants as defined in Compensation and Benefits Instruction (CBI) 208.80(3), Definitions;
- individuals residing with the CAF member who are not dependants. These individuals are limited to:
- an individual (including their dependants) who is in a relationship and is cohabitating with the CAF member. These individuals have set up their household together in one dwelling;
- immediate family member:
- father and mother;
- father-in-law and mother-in-law;
- siblings;
- grandchild;
- grandparent; and
- other immediate relatives;
- a healthcare support person or a care giver who resides with the CAF member and provides assistance to someone in the household. This individual does not meet the definition of a housekeeper as per CBI 208.80(3).
- 6.3 Confirmation of the number of household members contained in the application will be validated against the information contained in the CAF member's posting message. For individuals who qualify as household members but are not listed in the posting message, the CAF member must complete and submit with their application a statutory declaration (as per DAOD 7000-1, Completion of Affidavits and Statutory Declarations) that is signed by the CAF member's current commanding officer.
- 6.4 For Regular Force service couples moving together at public expense, only the CAF member authorized to move their (D)HG&E, as stated in their posting message, is eligible to apply for an RHU; however, either CAF member can complete the application on behalf of the service couple. Both members of the service couple will sign the Licence to Occupy.
- 6.5 In accordance with Table 6 an applicant's approved household size is used to determine the range of bedrooms they are eligible for when being considered for an RHU.
Note 1 – The definition of household for the purpose of allocating an RHU does not apply to non-CAF members, as they are only considered when availability of an RHU exists.
Note 2 – To enable an HSC to consider support requests from a CAF member that may affect the allocation of an RHU, the CAF member will be asked to provide appropriate supporting documentation with their application.
Bedroom Eligibility Range
- 6.6 The bedroom eligibility range outlines the minimum and the maximum number of bedrooms an applicant is eligible for. The HSC will refer to Table 6 when preparing allocation offers.
Household Size | Bedroom Eligibility Range |
---|---|
1 | 1 - 2 |
2 | 1 - 3 |
3 | 2 - 3 |
4 | 2 - 4 |
5+ | 3 - 5+ |
Note – At some locations there is no supply of one and two-bedroom residential housing units. As a result, the HSC may provide an allocation offer that is outside the bedroom eligibility range set in Table 6.
Application Processing
- 6.7 When an HSC receives an application, the following steps are taken:
- it is reviewed for completeness within three business days;
- if additional information is required, the applicant is advised. Once the additional information is provided to the HSC, it is reviewed again within three business days; and
- when the application is deemed to be complete, the applicant is advised within three business days that their application has been accepted for processing.
- 6.8 Once accepted for processing, an application for an RHU is sorted according to the following factors:
Note – The date and time when the completed application was received by the HSC may be used to prioritize the order of applications when multiple applicants with similar factors apply on the same day.
Allocation Offer
- 6.9 Once an application is sorted in accordance with the factors outlined in paras 6.7 and 6.8, the eligible CAF member may receive an allocation offer. If no offer can be made, they are assigned to the waitlist.
- 6.10 An allocation offer is the official notification to an applicant that an RHU is available and the applicant's written response is the official acceptance or refusal of that offer. An applicant must reply within three business days after an offer has been made unless they are unable due to confirmed service-related duty.
- 6.11 For a priority 1 or 2 CAF member, allocation offers are made when a CAF member is within 60 calendar days before their COS or approved RFD date.
- 6.12 For a priority 3 CAF member or a priority 4 applicant, allocation offers can be made when there are no priority 1 or 2 CAF members waiting for an offer or there are no applications pending.
- 6.13 The HSC may also consider making allocation offers that balance the maximum effectiveness of bedroom space with the needs of a CAF member that will also respect the responsible management of the DND residential housing portfolio at each location.
Example: A four-bedroom RHU is available that would normally be allocated to a household size of four or five+ people. This RHU would be offered in the order of Table 7.
Order | Allocation Offer | Over housed as per Table 6 |
---|---|---|
a. | to the first Priority 1 CAF member who meets the bedroom eligibility range criteria; | No |
b. | if there is no Priority 1 CAF member who meets the bedroom eligibility range criteria, go to the first Priority 2 CAF member who meets the bedroom eligibility range criteria; | No |
c. | if there is no Priority 2 CAF member who meets the bedroom eligibility range criteria, go to the first Priority 1 CAF member who would be over-housed by one bedroom; | +One |
d. | if there is no Priority 1 CAF member available who would be over-housed by one bedroom, go to the first Priority 2 CAF member available who would be over-housed by one bedroom; | +One |
e. | if there is no Priority 2 CAF member available who would be over-housed by one bedroom, go to the first Priority 3 CAF member who meets the bedroom eligibility range criteria; | No |
f. | if there is no Priority 3 CAF member who meets the bedroom eligibility range criteria, go to the first Priority 3 CAF member who would be over-housed by one bedroom; or | +One |
g. | if there is no Priority 3 CAF member available who would be over-housed by one bedroom, go to the first Priority 4 applicant. | No |
Allocation Offer Refusal
- 6.14 If a priority 1 or 2 CAF member fails to accept or refuse an allocation offer in writing within three business days, this will be recorded as a refusal and the CAF member will be placed at the bottom of the current priority 1 or 2 CFHA waitlist (as per paragraphs 6.19 to 6.21). If this CAF member is presented with a second allocation offer and they fail to accept or refuse the allocation offer in writing within three business days, they will be reassigned to the bottom of the priority 3 waitlist.
- 6.15 A priority 3 CAF member or priority 4 applicant who fails to accept or who refuses an allocation offer in writing within three business days, will be removed from any waitlist (as per as per paragraphs 6.19 to 6.21).
Allocation Offer Refusal – Extenuating Circumstances
- 6.16 There may be a situation where a priority 1 or 2 CAF member cannot accept an allocation offer due to extenuating circumstances. If this occurs, the CAF member will be asked to provide appropriate supporting documentation to the HSC in support of their circumstances, such as joining instructions, an attached posting message or a letter from their healthcare provider. Once it has been confirmed that the appropriate documentation has been submitted to the HSC, a refusal of an allocation offer will not be recorded. Extenuating circumstances may include:
- an approved duty where the CAF member will be out of the area for an extended period (e.g. six months or more); or
- the CAF member or their dependant is receiving treatment or care for which it is not recommended they move.
- 6.17 Any request for consideration of extenuating circumstances must include a resolution date whereby the CAF member will be available for an allocation offer.
Note – Any approval of extenuating circumstances will not be used to extend a priority 1 or 2 CAF member's 24-month priority (as per paragraphs 6.19 to 6.21). The CAF member will remain on the waitlist but will not receive an allocation offer until they notify the HSC in writing that their extenuating circumstances no longer apply. At this point, the CAF member will be reactivated and is eligible to receive an allocation offer.
Cancellation of an Accepted Allocation Offer
- 6.18 An applicant may cancel an accepted allocation offer, provided that the HSC receives written notice at least 30 days before occupancy. Otherwise, they will be charged the equivalent of 30 days of shelter charges.
Note – Exceptions will be considered if the CAF member becomes unavailable due to confirmed service-related duty (as per paragraphs 6.16 and 6.17).
Waitlist Management
- 6.19 As per paragraphs 6.7 to 6.8, once an application is processed, the eligible CAF member may receive an allocation offer (as per paragraphs 6.9 to 6.13). If an allocation offer cannot be made, the CAF member is assigned to the waitlist. The waitlist is used by an HSC when the number of applicants is greater than the availability of RHUs at a given location. The waitlist will be available for reporting and reference purposes by priority and household size.
- 6.20 A priority 1 or 2 CAF member on the waitlist will retain this priority status until they either:
- accept their HG&E (including long-term storage) within their new place of duty;
- accept an allocation offer;
- refuse two allocation offers; or
- occupy a waitlist for 24 months (Note 2) without an allocation offer (Note 3).
Note 1 – If any of the conditions in bullets a-c are satisfied, the CAF member will lose their current priority 1 or 2 status and they will be removed from the priority 1 or 2 waitlist. However, upon the CAF member's written request, their application may be added to the bottom of the priority 3 waitlist.
Note 2 – The 24-month period aligns with the time limits for payable expenses (as per the Canadian Armed Forces Relocation Directive (CAFRD), section 2.9, Claims Process). Any Director Compensation and Benefits Administration (DCBA) granted extension to the time limit will be taken into account by the HSC when the appropriate documentation is submitted.
Note 3 – If the condition in bullet d is satisfied, the CAF member will lose their current priority 1 or 2 status and they will be removed from the priority 1 or 2 waitlist. However, upon the CAF member's written request, their application may be added to the priority 3 waitlist as of the date they were originally added to the waitlist. For example, a CAF member who is added to the waitlist on 15 July 2025 and does not receive an allocation offer for 24 months, may request to be added to the priority 3 waitlist on 15 July 2027, with an effective date of 15 July 2025.
- 6.21 To manage the waitlist efficiently, the HSC will contact a priority 1 or 2 CAF member annually over the 24-month period to confirm if the CAF member has accepted their HG&E within their new place of duty. If the CAF member has not accepted their HG&E, they must request a copy of their HG&E report from the local Furniture and Effects (F&E) section and submit this to the HSC as confirmation and they will retain their priority. If they have accepted their HG&E according to their HG&E report, their move is considered complete and they will be removed from the priority 1 or 2 waitlist. However, upon the CAF member's written request, their application may be added to the bottom of the priority 3 waitlist.
Changes to an Application
- 6.22 An applicant who requests a change to their application must contact the local HSC as soon as possible. Upon confirmation of the change by the HSC, the applicant will be administered in accordance with the change. For example, an applicant who was added to the waitlist as a household of one on 15 April 2025 and is now requesting that their application be changed to a household of three will be administered accordingly as of 15 April 2025, or they may receive an allocation offer if there is no waitlist.
Removal from Waitlist
- 6.23 An applicant is responsible for informing the local HSC, in writing, if they no longer want to be considered for an RHU.
- 6.24 A CAF member who is on the waitlist and has accepted their HG&E within their new place of duty in accordance with their HG&E report, must report this immediately to the HSC. If they do not disclose this, and if an allocation offer is subsequently made to them, it may be rescinded if their HG&E report confirms their move was complete.
Inter-Residential Housing Unit Move Request
- 6.25 Based on availability and demand, an occupant of an RHU may be considered for an inter-RHU move, depending on the circumstances of the request. The list below, while not exhaustive, may be considered by the local HSC. Any request will require the occupant to submit a statutory declaration (as per DAOD 7000-1) signed by the CAF member’s commanding officer. The following will be considered for an inter-RHU move:
- a change in household size, resulting in a new bedroom eligibility range (as per Table 6); or
- compassionate reasons.
- 6.26 Once the eligibility is confirmed by the HSC, the occupant is considered a priority 3 and they will either receive an allocation offer or if no offer can be made, they will be placed on the waitlist. Any costs associated with an inter-RHU move are the responsibility of the occupant.
Note – Due to the high move tempo during the Active Posting Season, an occupant should not expect an inter-RHU move request to be considered during this period.
7. Allocation and Requirement to Occupy – Furnished Quarters
Allocation
- 7.1 The supply of furnished quarters across the CAF that are available for allocation include a mix of older and more recent construction; designed and built to different sets of approved accommodation standards. Depending on supply, upcoming availability and the intended need for the accommodation, furnished quarters will be allocated in the following order of priority:
- furnished quarters for a training purpose will be allocated in accordance with:
- furnished quarters for a residential purpose will be allocated in accordance with:
- furnished quarters for a transient purpose will be allocated in accordance with:
- the eligibility and priority of the user (as per Section 5, Table 5); and
- the standard of room (as per paragraph 4.9).
Note – Occupants of furnished quarters, who are not subject to the Code of Service Discipline, will be granted occupancy as per Queen’s Regulations & Orders, Volume IV, Appendix 3.2, Defence Controlled Access Area Regulations, or applicable laws whereby they must conform to direction, such as conditions of occupancy of local furnished quarters issued by DND or CAF authorities, for the duration of their stay.
Requirement to Occupy
- 7.2 A new entrant to the CAF will be assigned to the Basic Training List (BTL) while undergoing basic, environmental and occupational training in order to achieve their operational functional point (OFP). During this period, they will occupy furnished quarters as determined by the chain of command or applicable training authority.
- 7.3 For other CAF requirements, members will occupy furnished quarters when ordered by the following authorities (as per DAOD 5024-0):
- a base/wing commander for service requirements, operational readiness activities or in a local emergency; or
- a training or other approving authority for training, temporary duty, attached posting or other service requirements.
8. Conditions of Occupancy
General
- 8.1 Occupancy of DND living accommodations is subject to conditions, detailed in the local base/wing standing orders. Occupancy of a residential housing unit (RHU) is also subject to conditions outlined in the Licence to Occupy which contains the Occupant Handbook.
Note – On occasion, the relevant authority may prescribe additional conditions they deem necessary, provided they do not contradict higher level orders and regulations. An occupant of an RHU will be informed in writing by the CFHA as soon as possible of any amendments to their Licence to Occupy. Any base/wing changes affecting an occupant of DND living accommodations will be promulgated in base/wing orders.
Licence to Occupy – Residential Housing Units
- 8.2 An occupant is granted a Licence to Occupy, which permits the licensee (occupant) to occupy and use an RHU. A Licence to Occupy is a personal entitlement granted to the occupant by the MND and does not create any estate or interest. Therefore, no tenancy is established by this Licence to Occupy, and provincial or territorial legislation and municipal by-laws in the area of tenancy do not apply to RHUs. An RHU cannot be sub-licenced (rented) or assigned (allocated) to another individual by the current occupant.
Note – Where multiple CAF members occupy an RHU, only the CAF member who was allocated the RHU and who signed the Licence to Occupy is responsible for the unit.
Licence to Occupy – Regular Force Service Couple
- 8.3 A Regular Force service couple moved at public expense to the same new place of duty (as per the Canadian Armed Forces Relocation Directive (CAFRD)), will both sign and be held responsible as per the Licence to Occupy. The CAF member authorized to move their household goods and effects (HG&E) as per their posting instruction will be identified as the CAF member for administrative purposes, e.g. for the payment of the monthly charge for occupancy.
Move-In – Residential Housing Units
- 8.4 An applicant who has accepted an offer for an RHU will meet with a representative from the housing service centre (HSC) to commence the move-in process. As part of this process an applicant will:
- sign the Licence to Occupy, taking possession of the RHU;
- provide proof of insurance for the allocated RHU;
- review applicable conditions of occupancy; and
- be given keys for the RHU.
- 8.5 An occupant must also complete, sign and return an RHU Move-In deficiencies checklist to the HSC. The HSC will place this checklist on the occupant’s housing record to ensure that the occupant is not liable upon move-out for any identified deficiencies.
Move-Out – Residential Housing Units
- 8.6 An occupant who intends to move out of their allocated RHU and has submitted a written Notice of Intent to Vacate to the HSC, will receive instruction from the HSC on vacating activities and responsibilities, including conducting preliminary and final move-out inspections.
Allowing Access to DND Living Accommodations
- 8.7 An occupant must allow access to DND living accommodations by DND employees or contractors when required to enter in the performance of their duties. Except in after-hour emergencies or when the occupant’s consent has been obtained, the CFHA for RHUs or the base/wing accommodations section for furnished quarters will give the occupant written notice at least 24 hours before the required time of entry. The expected date, time, duration and the reason for entry will be stated in the notice.
- 8.8 In a local emergency, such as a fire, flood or gas leak, CFHA employees, DND employees or contractors may be required to enter a DND living accommodation in the performance of their duties without obtaining an occupant’s permission.
Note – When someone enters in an official capacity, depending on the circumstances, they may be required to document the nature of the problem or the condition of the premises by taking photographs.
Commercial Use – Residential Housing Units
- 8.9 An RHU may be used for commercial purposes, e.g. a daycare, so long as the commercial enterprise complies with provincial or territorial legislation and municipal by-laws governing that commercial enterprise. A written request must be presented to the local HSC to obtain the approval of both the HSC manager and the applicable base/wing commander. Additional information regarding this process is available from the local HSC.
Responsible Pet Ownership – Residential Housing Units
- 8.10 The responsible pet ownership approach is founded on the idea of being a good neighbour to all others in the community, the humane treatment of animals and by avoiding damage to the RHU. Annex B outlines the expected behaviours of occupants towards pets and the conditions to which occupants and their pets must conform.
Violation Management – DND Living Accommodations
- 8.11 An occupant of DND living accommodations may be evicted (e.g. removed) from their allocated DND living accommodation if they fail to comply with their conditions of occupancy.
- 8.12 For an occupant of an RHU, non-compliance with the Licence to Occupy will be managed in accordance with Annex C-Residential Housing Units - Violation Management.
Note – When an occupant who is not subject to the Code of Service Discipline fails to comply with a duly authorized notice to vacate from an RHU or furnished quarters, the occupant, and their household, as applicable, may be removed as per Queen’s Regulations & Orders, Volume IV, Appendix 3.2, Defence Controlled Access Area Regulations or other applicable laws.
Expected Behaviour – Residential Housing Units
- 8.13 The occupant of an RHU, their household and any visitors must treat the CFHA’s staff, contractors and other occupants with respect. Harassment and violence will not be tolerated. Any confirmed incident, depending on its nature and severity, may lead to termination of the Licence to Occupy and the issuance of a notice to vacate. Other consequences may include ineligibility to re-apply or occupy an RHU.
- 8.14 The same behaviour is expected of an applicant and their household members and visitors; and if an incident is confirmed by CFHA, it may lead to their removal from the waitlist.
- 8.15 In all cases, the CAF member’s chain of command will be informed of the incident by the HSC.
9. Retention of Accommodation
On Duty – Furnished Quarters (Residential)
- 9.1 A CAF member may retain a furnished quarter used for a residential need while absent on leave, or while absent from the base/wing, unit or element on duty, unless the base/wing commander considers that the exigencies of the service require the re-allocation of the furnished quarter.
- 9.2 A CAF member to whom furnished quarters have been allocated will not, without the approval of the base/wing commander, be evicted by any other CAF member.
On Release – DND Living Accommodations
- 9.3 An occupant is expected to vacate their DND living accommodation immediately upon their release from the CAF and is encouraged to make early provisions for an orderly transition to private sector housing. A released CAF member who qualifies for a last move at public expense (e.g. to intended place of residence) may be eligible to retain their allocated DND living accommodation on written approval from the appropriate local authority (HSC manager for an RHU or base/wing comd for a furnished quarter).
- 9.4 A CAF member seeking to extend their occupancy beyond their date of release will submit a written request to the appropriate local authority (HSC manager for an RHU or base/wing comd for a furnished quarter). A CAF member who takes their release and are eligible to elect a move to an Intended Place of Residence (IPR) may be authorized to continued occupancy up to two years or up to three years with an approved extension.
- 9.5 The appropriate local authority (HSC manager for an RHU or base/wing comd for a furnished quarter) may authorize a CAF member to extend their occupancy beyond release date if they are enrolled in an approved career transition or training program, (e.g. vocational rehabilitation). Occupancy beyond release date will be for the period of the program, not to exceed two years.
- 9.6 Shelter charges will be at the established rate and will be recovered in advance (as per Financial Administration Manual (FAM) 1018-2, Control Of Receivables, Public Revenue and Debt Deletion Authorities).
Deceased or Missing CAF Member – Dependant Request to Retain
- 9.7 If a CAF member dies or is officially reported missing, a dependant or other household member living in the RHU may be eligible to retain the RHU for a period of time. The dependant will be administered according to the deceased or missing CAF member’s eligibility for a move to their Intended Place of Residence (IPR) (as per QR&O: Vol III Ch.209, Payment of Travel and Living Expenses and Relocation Expenses). Household members not eligible to move at public expense under the CAF member’s IPR, must vacate no later than the dependant’s march-out date; if applicable, or when presented with a 90 days’ notice to vacate if there are no dependants in the RHU.
- 9.8 A Designated Assistant (DA), assigned as the CAF member’s representative, will act as the liaison between the CAF, the CFHA and the member’s representative. If retention of the RHU is being considered by the CAF member’s dependant, the DA will advise the local HSC accordingly and arrangements will be made.
Remote Work – DND Living Accommodations
- 9.9 A CAF member occupying residential accommodations and who is approved for remote work (as per CAF MPI 01/22, Changing a Place of Duty and the Use of Postings to Enable Remote Work Options) will be permitted to retain their allocated accommodation.
Special Commuting Assistance – DND Living Accommodations
- 9.10 A CAF member occupying residential accommodations who is approved for Special Commuting Assistance and entitled to reimbursement (as per Compensation and Benefits Instruction 20 9.29, Special Commuting Assistance), will be permitted to retain their allocated accommodation.
Note – A CAF member occupying furnished quarters used for a residential need and who is approved to retain their accommodation may be required to vacate based on the operational requirements of the CAF.
10. Requirement to Vacate, Evacuate or Relocate
General
- 10.1 On occasion, an occupant and their household may be required to vacate, evacuate or relocate from DND living accommodations depending on the situation. As applicable, direction may come from the local base/wing commander, the CFHA or the CAF member’s chain of command. The CAF member may or may not be eligible for reimbursement of expenses.
Vacate for Emergency Reasons
- 10.2 In an emergency as defined in article 1.02 of the Queen’s Regulations & Orders, Introduction and Definitions an officer commanding a command having DND living accommodations provided on their bases/wings, may order an occupant to vacate DND living accommodations if required for operational purposes or for the accommodation of military personnel. In these circumstances direction, coordination, and any eligibility for reimbursement will be promulgated through the base/wing commander.
Vacate for Higher priority Occupants
- 10.3 A priority 4 occupant of a residential housing unit (RHU) may be required to relocate at their own expense if their allocated RHU is needed for a higher priority occupant (Section 5, Table 2). In this instance, the CFHA will terminate the occupant’s Licence to Occupy and issue 90 days’ notice to vacate on behalf of the MND.
- 10.4 An occupant of furnished quarters will receive local direction, promulgated through the local base/wing accommodations section or their chain of command, as applicable.
Evacuation
- 10.5 An occupant of DND living accommodations may be required to evacuate their assigned accommodation due to base/wing operational circumstances affecting the habitability of an accommodation. If the accommodation is an RHU, the base/wing commander will order the evacuation and a member is entitled to reimbursement (as per Compensation and Benefits Instruction (CBI) 208.9951, Temporary Evacuation of Family Housing). Under these circumstances, the CFHA is not responsible for any claims as they did not initiate the relocation.
- 10.6 For CAF members occupying furnished quarters, local direction to evacuate will be promulgated through their local accommodations section or their chain of command, as applicable.
Temporary Relocation
- 10.7 The temporary relocation of an occupant may be required due to an unexpected event, other than a base/wing operational circumstance, that results in an RHU being deemed uninhabitable due to health and safety concerns. Depending on responsibility for the event, the occupant or the CFHA will cover the cost of repairs, additional living expenses, etc. as applicable. Once a physical inspection of the RHU is complete, the CFHA representative will discuss next steps with the occupant as the occupant may need to engage their insurance provider for assistance. If the RHU is later determined to be permanently uninhabitable, the CFHA representative will discuss next steps with the occupant.
- 10.8 An occupant of furnished quarters may be required to temporarily relocate based on local direction promulgated through the occupant’s local accommodations section or chain of command, as applicable.
Permanent Relocation
- 10.9 In certain circumstances, an occupant of an RHU will be required to vacate a unit that is being taken out of service. In such instances where a permanent relocation is required, a CAF member who was allocated an RHU as a priority 1, 2 or 3 is entitled to local move expenses, funded and administered by the CFHA. An eligible occupant will be given a minimum of 90 days’ notice to vacate and where possible another RHU will be offered. Local move expenses may include but are not limited to:
- relocating dependants and household goods and effects from the RHU;
- interim accommodations and meals; and
- disconnection and connections charges, change of address fees, etc.
Note – Local move expenses do not include household members who are not dependants as defined in CBI 208.80(3), Relocation Benefits.
- 10.10 An occupant of furnished quarters may be directed to permanently relocate for any number of reasons. Local direction will be promulgated through the occupant’s local accommodations section or chain of command, as applicable.
11. Charges
General
- 11.1 The CFHA determines the monthly charge for occupancy for RHUs as per QR&O Appendix 4.1, Regulations Respecting Charges for Residential Housing Units and as guided by the Isolated Posts and Government Housing Directive (IPGHD). This charge is deducted from a member’s pay and allowances in accordance with QR&O 208.51, Deductions for Provision of Residential Housing Units and Covered Residential Parking.
Note 1 – The monthly charge for occupancy comprises: the base shelter value (BSV) including any adjustments, any additional covered residential parking, and any bulk-billed utilities.
Note 2 – Once any adjustments are applied to the BSV component of the charge for occupancy, that component is referred to as the “shelter charge.”
- 11.2 The ADM(IE), in consultation with the Director General Compensation and Benefits (DGCB), determines the monthly charge to be applied for furnished quarters (as per QR&O 208.50, Deductions for Provision of Furnished Quarters and Covered Residential Parking). Except as indicated at paragraph 11.4, a CAF member who occupies furnished quarters is subject to deductions from their pay and allowances in the amount of the appropriate monthly charge, set out in QR&O 208.50.
Annual Adjustment to the Charge for Occupancy – DND Living Accommodations
- 11.3 Base shelter values for DND living accommodations that are used for a residential purpose will be reviewed and adjusted annually by the CFHA for RHUs and by the ADM(IE) for DND furnished quarters. Updated values are applied each year on 1 May for RHUs and on 1 June for furnished quarters. These reviews are to be conducted early enough to provide an occupant with at least three months’ notice of any changes to their shelter charge. Total monthly shelter charge increases for an RHU occupant will normally not exceed the IPGHD limit, currently set at $100 per year. In addition to the annual review of base shelter values, the CFHA will review the charges for any additional parking and bulk-billed utilities associated with a given RHU and adjust those rates accordingly on the same annual adjustment cycle.
Note – The CFHA also has the authority to make additional adjustments on three months notice to the occupant.
Furnished Quarters Provided Without Charge
- 11.4 Furnished quarters will be provided without charge to the occupant:
- during a period of TD or attached posting away from the base/wing or unit location;
- when engaged in operations, training, field or operational exercises, operational readiness activities, military exhibitions, or when required for duty during a continuous state of readiness, wholly in support of the CAF as authorized by the L1 or other approving authority;
- when a CAF member has not reached the Operational Functional Point as per CANFORGEN 180/22 and its associated frequently asked questions;
- when a CAF member is posted under circumstances that give rise to separation expense;
- when a CAF member stays in quarters in lieu of interim lodging;
- when a CAF member’s dependants have been moved in advance of the CAF member in accordance with relocation benefits;
- when a civilian stays at a base/wing on a recruiting visit;
- when an attached member of a NATO or other nation is authorized by NDHQ;
- when a CAF member or DND employee is required to temporarily occupy furnished quarters for service reasons on the approval of the base/wing, unit or element commanding officer;
- when an applicant for the Regular Force attends their enrolment ceremony or a recruit in the Regular Force undergoes personnel selection;
- when a CAF member or DND employee occupies accommodations on board ship or shelter in the field or other locations designated by the CDS or delegated authority; and
- when other persons stay in furnished quarters as may be prescribed by the CDS or delegated authority.
Note – The criterion for the provision of furnished quarters under b. is the non-practicality of the individual returning to their primary residence in such circumstances. The term “continuous state of readiness” may include local military operations, fire fighting or similar disaster duties, or aid to civil power.
Charge Deductions – DND Living Accommodations
- 11.5 Deductions for DND living accommodation commence effective the date of occupancy and cease effective the date they are vacated. An exception is when occupancy begins on the 31st day of a month, in which case the effective date of occupancy remains the 31st but charges do not commence until the first of the following month. Additionally, an occupant is not charged for the day on which they vacate the DND living accommodation.
Maximum Charge for Occupancy - Residential Housing Units
- 11.6 The maximum shelter charge for occupancy in an RHU is set in accordance with section 3 of the Regulations Respecting Charges for Residential Housing Units (found at Appendix 4.1 of Volume IV of the QR&Os). It should not exceed 25% of monthly gross household income. This maximum only applies to CAF members. Where the shelter charge exceeds that amount, the occupant may apply in writing to CFHA to have their shelter charge reduced to 25% of the monthly gross household income. Applications must be submitted annually and must include the necessary details to substantiate the monthly gross household income level. The initial application is included as part of the application for an RHU. Subsequent applications must be made each year concurrent with the annual rate adjustment. An occupant may also apply at any time through their local HSC, based on a change in personal circumstances.
- 11.7 An occupant cannot benefit from a reduction if they refused an allocation offer for an RHU within the bedroom eligibility range for their household size (as per Table 6) or if upon request they were allocated a larger RHU.
Maximum Size Norm - Residential Housing Units
- 11.8 In a few rare instances where an RHU exceeds DND’s maximum size norm for housing of 232 sq m / 2500 sq ft, an occupant is not charged for liveable space in excess of this size norm. Associated abatements and reimbursements are described in Annex D – Designated Residences and Housing Exceeding the Size Norm.
Utility Charges – DND Living Accommodations
- 11.9 For furnished quarters, utility charges are included in the charge for the quarters.
- 11.10 For RHUs, utilities are individually metered to the extent practicable, with the occupant paying invoiced charges directly to the supplier. Utilities not paid directly to the supplier are deemed to be supplied by the Government of Canada and are charged according to the current year’s IPGHD utilities formula. Annex D describes maximum charges, abatements and reimbursements for utility costs of RHUs that exceed the RHU maximum size norm.
Special Reductions to Charge for Occupancy - Residential Housing Units
- 11.11 Pursuant to section 4 of the Regulations Respecting Charges for Residential Housing Units (found at Appendix 4.1 of Volume IV of the QR&Os), the charge equal to the base shelter vlaue may be adjusted as follows:
- reduce or waive the charge for base shelter value if a temporary, serious maintenance problem affecting habitability, and not due to a fault of the occupant, is not corrected within 30 days of the date it was reported in writing to CFHA;
- reduce the charge for base shelter value by not more than 50% if the occupant or another member of their household suffers a loss of privacy or quiet enjoyment in the RHU, described as follows:
- loss of privacy (e.g., access to the RHU by the general public, use of living area by contractor or evaluator). These are not inclusive of permanent items or conditions that exist such as housing near a boulevard, park or golf course.
- loss of enjoyment (e.g., temporary situation creating excessive noise, loss of access or use of some parts or whole of property). These are not inclusive of items such as permanent items or conditions that exist such as noisy location near schools, near an airport or industry.
Charges for Covered Residential Parking – Residential Housing Units
- 11.12 Where covered residential parking is allocated as part of an RHU, the charge for this facility will be included with the BSV.
- 11.13 Where parking is provided separately, a separate charge will be imposed, based on charges for similar facilities in the private sector marketplace as determined in accordance with guidance provided by the Treasury Board. The CFHA will provide details to the occupant, in writing, of any change to covered residential parking charges as it occurs.
Charges for Covered Residential Parking – Furnished Quarters
- 11.14 Where covered residential parking is provided separately to furnished quarters, a separate charge will be imposed, based on charges for similar facilities in the local private sector marketplace as determined in accordance with guidance provided by the Treasury Board. The ADM(IE) will provide details to the occupant, in writing, of any change to covered residential parking charges as it occurs.
Charges for Trailer Pads
- 11.15 The CFHA will promulgate and administer charges, based on local private sector market rates as determined according with guidance provided by the Treasury Board, for trailer pads, bulk services and utilities provided to an occupant of a privately-owned trailer/mobile home that is used as a primary residence, and will require the occupant to sign an occupancy agreement for use of DND property.
Charges to Foreign Military/Exchange Personnel
- 11.16 Charges for RHUs and furnished quarters occupied by foreign military and exchange personnel are levied in accordance with agreements and arrangements between Canada and other nations), except where the charge is determined by:
- the Minister of National Defence;
- an Order-in-Council; or
- a specific agreement or Memorandum of Understanding (MOU) negotiated between Canada and another nation.
- 11.17 These charges must be recovered as per Financial Administration Manual (FAM) Chapter 1018-2, Control of Receivables, Public Revenue and Debt Deletion Authorities.
Charges for an Occupant who is Missing, Deceased, Absent or in Custody
- 11.18 Charges for a missing or deceased occupant of DND living accommodations will continue up to but not including the date that the accommodation is deemed to be empty (e.g. household members have vacated and personal belongings have been removed). If the deceased member was the sole occupant, these charges will continue to accrue and may be paid as a preferential charge pursuant to QR&O 25.03, Preferential Charges Against a Service Estate.
- 11.19 As in the case of a missing occupant, charges for an occupant who is an absentee as defined in CFAO 19-19, Disposal of Absentees or a CAF member who is in close custody, in civil custody, or undergoing detention or imprisonment, will continue for as long as their household members or personal belongings remain in the accommodation.
- 11.20 In cases where charges are owed but pay deductions are no longer feasible, charges must be recovered (as per FAM 1018-2).
12. Liability and Insurance
General
- 12.1 The DND does not carry insurance; therefore, any loss or damage to an occupant’s personal property, or to public or non-public property allocated or used by them, would normally be considered the responsibility of the occupant. Insurance coverage, such as for personal liability, contents (e.g. personal belongings) and additional living expenses, reduces an occupant’s financial risk should something occur.
Liability
- 12.2 An occupant will be held liable for any financial loss in connection with damage to or loss of public property or any other property that is incurred while occupying DND living accommodations, including that which is attributed to the conduct of other household members, pets and invited guests.
- 12.3 Recovery action for loss or damage attributed to the occupant will be initiated by CFHA or the base/wing as per FAM 1018-2, Control of Receivables, Public Revenue and Debt Deletion Authorities or as per QR&O 38, Liability for Public and Non-Public Property.
Note – For occupants and visitors who are not subject to the Code of Service Discipline, QR&O Appendix 3.2, Defence Controlled Access Area Regulations, or other applicable laws, outline a visitor’s responsibilities while accessing or using Crown property.
Insurance Requirements
- 12.4 An occupant of a residential housing unit must have personal liability and contents insurance throughout occupancy in case the occupant is found liable due to negligence or willful damage to the RHU. The occupant’s contents Insurance will cover damage or loss to their personal property. This coverage will be confirmed by the local housing service centre before move-in and as needed. Insurance coverage for additional living expenses is also strongly recommended (e.g. in case such expenses are incurred due to a temporary relocation).
- 12.5 Where multiple CAF members occupy an RHU, those other than the occupant are also strongly encouraged to obtain the same insurance coverages as the occupant.
- 12.6 An occupant of furnished quarters must follow base/wing direction on insurance requirements; however; they should consider having the same coverages as an RHU occupant.
13. Occupant Complaint Resolution Process
General
- 13.1 An occupant who has had an issue with maintenance, services or service delivery while occupying DND living accommodations, and is not satisfied with the resolution of the issue, may submit a complaint to the CFHA for residential housing units (RHUs) or to the base/wing accommodations section for furnished quarters. Some examples of a complaint include:
- inadequate customer service;
- inadequate maintenance resolution (e.g. quality of work, timeliness);
- contractor issue; or
- neighbour issues involving non-compliance with the Licence to Occupy for RHUs or base/wing orders for furnished quarters.
Occupant Complaint Process – Residential Housing Units
- 13.2 An occupant of an RHU can submit a complaint in writing through the CFHA Customer Complaint Resolution Process which is designed to review and to confirm that all applicable rules, regulations, practices and standards have been fairly and appropriately applied. Information regarding the CFHA Customer Complaint Resolution Process can be found on the CFHA Web site.
- 13.3 It is expected that most customer complaints will be resolved at the local level but if not, complaints can be escalated through CFHA regional or national managers if required. The final authority of the CFHA Customer Complaint Resolution Process is the Chief Executive Officer, CFHA.
Occupant Complaint Process – Furnished Quarters
- 13.4 An occupant of furnished quarters may submit a complaint to the base/wing accommodations section or to their chain of command for resolution. Complaints that are not resolved at the lowest levels can be escalated in accordance with an appropriate CAF process. Information regarding the various processes available to a CAF member can be sought through the Chief Professional Conduct and Culture Web site.
14. Designated Residences
- 14.1 Details regarding the management and administration of designated residences are included as Annex D.
15. References
Acts, Regulations, Central Agency Policies and Associated DAOD
- Canada Labour Code
- Federal Real Property and Federal Immovables Act
- Financial Administration Act
- QR&O article 1.02, Definitions
- QR&O Chapter 25, Service Estates and Personal Belongings
- QR&O Chapter 38, Liability for Public and Non-Public Property
- QR&O article 208.50, Deductions for Provision of Furnished Quarters and Covered Residential Parking
- QR&O article 208.51, Deductions for Provision of Residential Housing Units and Covered Residential Parking
- QR&O Chapter 209, Payment of Travel and Living Expenses and Relocation Expenses
- QR&O Appendix 3.2, Defence Controlled Access Area Regulations
- QR&O Appendix 4.1, Regulations Respecting Charges for Residential Housing Units
- NJC-IPGHD Part VI, Government Housing
- Directive on the Management of Real Property, Treasury Board
- Federal Real Property and Federal Immovables Regulations, Treasury Board
- Policy on the Planning and Management of Investments, Treasury Board
- Guide to Ex Gratia Payments, Treasury Board
- FAM 1018-2, Control of Receivables (Accessible only on the National Defence network), Public Revenue and Debt Deletion Authorities
- CBI 1.26, Definitions
- CBI 10, Foreign Service Instructions
- CBI 11, Isolated Post Instructions
- CBI 208.80(3), Definitions
- CBI 208.82, Movement of Dependants
- CBI 208.9951, Temporary Evacuation of Family Housing
- CBI 208.996, Local Move of Household Goods and Effects
- CBI 208.997, Separation Expense
- CBI 209, Transportation and Travelling Expenses
- CBI 209.29, Special Commuting Assistance
- DAOD 5024-0, DND living Accommodations
Other References
- DAOD 2005-0, Service Dogs
- DAOD 2005-1, Service Dog Access to Defence Establishments
- DAOD 2007-1, General Safety Program
- DAOD 4001-0, Real Property Life Cycle Management
- DAOD 5003-6, Contingency Cost Moves for Personal Reasons, Compassionate Status and Compassionate Posting
- DAOD 5024-1, Residential Housing Units and Furnished Quarters
- DAOD 7000-1, Completion of Affidavits and Statutory Declarations
- DAOD 9003-1, Non-Public Property
- CFAO 19-19 (Accessible only on the National Defence network), Disposal of Absentees
- CFAO 38-1 (Accessible only on the National Defence network), Liability for Public and Non-Public Property
- CANFORGEN 180/22 (Accessible only on the National Defence network), Remit Charges for Rations and Quarters during Development Period 1
- CFTDTI, Canadian Forces Temporary Duty Travel Instructions
- CFTPO, Canadian Forces Taskings Plans and Operations
- CAFRD, Canadian Armed Forces Relocation Directive
- CAF MPI 01-17 (Accessible only on the National Defence network), Imposed Restriction
- CAF MPI 01-22 (Accessible only on the National Defence network), Changing a Place of Duty and the Use of Postings to Enable Remote Work Options
- CFHA Licence to Occupy (available in paper copy only)
- CFHA Occupant Handbook
16. Annexes
Annex A - Categories/Types of Furnished Quarters
General
- 1.1 Subject to paragraph (2) and to any conditions prescribed by the Chief of the Defence Staff:
- a furnished quarter of a category prescribed for the intended purpose (see Section 7) will normally be allocated to meet the need; or
- a furnished quarter of a higher or lower category may be allocated if no furnished quarter of a category prescribed for the intended purpose is available. In such cases, the occupant will not be responsible to pay the increased rate prescribed for a furnished quarter of a higher standard.
- 1.2 Furnished quarters will be rated “very good”,” good”,” fair” or “poor”, as determined by the base/wing commander in consultation with the local Real Property Operations (RP Ops) unit. This determination will be made using previous room ratings to compare the current conditions of facilities and features provided in existing furnished quarters at their base/wing. Furnished quarter ratings are used to prescribe the associated charges for the room.
- 1.3 Table 1 provides a tool to set the rates to be deducted for furnished quarters according to an annual message from ADM(IE). Setting the rates by room code and rating is conducted (as per QR&O 208.50).
Category (Current) (Note 1) | Type (Legacy) (Note 1) | Description - Furnished Quarter | Normally Allocated To | Room Code (Note 2) | Rate percentage | Furnished Quarter Rating |
---|---|---|---|---|---|---|
I | I | Dormitory or shared room with common bathroom |
|
A1 | 100% | Very Good (VG) |
A3 | Good (G) | |||||
A5 | Fair (F) | |||||
A7 | Poor (P) | |||||
A2 | 50% | VG | ||||
A4 | G | |||||
A6 | F | |||||
A8 | P | |||||
I | IIA | Single room with wash basin and common bathroom |
|
B1 | 100% | VG |
B3 | G | |||||
B5 | F | |||||
B7 | P | |||||
B2 | 50% | VG | ||||
B4 | G | |||||
B6 | F | |||||
B8 | P | |||||
I | IIB | Single room (Modular) with common bathroom |
|
C1 | 100% | VG |
C3 | G | |||||
C5 | F | |||||
C7 | P | |||||
C2 | 50% | VG | ||||
C4 | G | |||||
C6 | F | |||||
C8 | P | |||||
I | IIIA | Single room with wash basin and common bathroom |
|
D1 | 100% | VG |
D3 | G | |||||
D5 | F | |||||
D7 | P | |||||
D2 | 50% | VG | ||||
D4 | G | |||||
D6 | F | |||||
D8 | P | |||||
II | IVB | Single room with private bathroom |
|
E1 | 100% | VG |
E3 | G | |||||
E5 | F | |||||
E7 | P | |||||
E2 | 50% | VG | ||||
E4 | G | |||||
E6 | F | |||||
E8 | P | |||||
II | IIIB and IVA | Single room with shared bathroom |
|
F1 | 100% | VG |
F3 | V | |||||
F5 | F | |||||
F7 | P | |||||
F2 | 50% | VG | ||||
F4 | G | |||||
F6 | F | |||||
F8 | P | |||||
II | V | Single room with private bathroom and sitting room |
|
G1 | 100% | VG |
G3 | G | |||||
G5 | F | |||||
G7 | P | |||||
G2 | 50% | VG | ||||
G4 | G | |||||
G6 | F | |||||
G8 | P | |||||
III | VI | Single room with private bathroom, kitchenette and sitting room |
|
H1 | 100% | VG |
H3 | G | |||||
H5 | F | |||||
H7 | P | |||||
H2 | 50% | VG | ||||
H4 | G | |||||
H6 | F | |||||
H8 | P | |||||
Combination, any type II and/or type III |
|
J1 | 100% | VG | ||
J3 | G | |||||
J5 | F | |||||
J7 | P | |||||
J2 | 50% | VG | ||||
J4 | G | |||||
J6 | F | |||||
J8 | P | |||||
|
M1 | 100% | VG | |||
M3 | G | |||||
M5 | F | |||||
M7 | P | |||||
M2 | 50% | VG | ||||
M4 | G | |||||
M6 | F | |||||
M8 | P |
Note 1 – The term “category” is currently used to define the standards of furnished quarters (used for training). In the past, the term “type” was used, which remains relevant as most bases/wings will have a mix of old and new furnished quarters available, the former having been constructed to conform to the older standard. Fortunately, there is a close correlation between the description of old and new standards, allowing the same rates to be applied to both.
Note 2 – When rating DND quarters, lighting, insulation, heating, ventilation, connectivity, electrical equipment, outlets and quality of furnishings should be considered
Annex B - Responsible Pet Ownership – Residential Housing Units
General
- 1.1 This annex provides direction to ensure that those who live in residential housing units (RHUs) engage in responsible pet ownership. It outlines the expected behaviours of occupants towards pets, and the conditions by which occupants and their pets must abide. The responsible pet ownership approach is founded on the good neighbour concept and humane treatment of animals to ensure that all members of the community feel safe and comfortable living in the quiet enjoyment of their community.
Application
- 1.2 Notwithstanding the application section of the Living Accommodation Instruction, this policy only applies in RHUs, which includes apartments and trailer pads.
Provincial/Territorial Legislation, Regulations and Municipal By-Laws
- 1.3 In the event of conflict between any policy statements contained in this annex and federal, provincial/ territorial legislation, regulations, or municipal bylaws, the legislation, regulations, or by-laws will prevail. Occupants of RHUs are expected to comply with all relevant federal, provincial, and territorial legislation, regulations, and municipal by-laws regarding responsible pet ownership.
Note – CAF members should be aware that their choices concerning the type and quantities of animals that they acquire while posted in one jurisdiction may create difficulty if posted/relocated to another.
Pet Owner Responsibilities
- 1.4 The DND supports responsible pet ownership based upon:
- providing appropriate physical care, socialization, training, and medical attention for pets;
- licencing and displaying identification tags for pets;
- spaying or neutering pets; and
- ensuring pets are not threats or nuisances to others in the community.
- 1.5 Subject to the discretion of the CFHA housing service centre (HSC) manager, minor issues pertaining to owner’s responsibilities that do not require specific animal-related expertise may be resolved without the intervention of local animal control or law enforcement authorities. Unless otherwise provided, all other animal related issues and disagreements shall be reported to CFHA and will be escalated to the appropriate local animal control or law enforcement agency, and/or when unavailable, to the military police.
Acceptable Pets
- 1.6 Subject to applicable federal, provincial/territorial legislation, regulations and municipal by-laws, the pets listed in Table 1 are considered acceptable within all types of RHUs.
Acceptable | Examples of Acceptable Pets |
---|---|
Amphibians except those that are venomous or poisonous | E.g. frogs, toads, newts, salamanders |
Arachnids except those that are venomous or poisonous | E.g. spiders, scorpions |
Birds born in captivity except pigeons and birds of prey | E.g. Finches, sparrows, parrots |
Small caged mammals | E.g. African pigmy hedgehogs, hamsters, guinea pigs, mice, rats, rabbits, ferrets, gerbils and chinchillas |
Cats (domestic) only | E.g. Maine Coon, Persian, Tabby |
Dogs domestic, except those that are a restricted breed as per provincial/territorial legislation, regulations and municipal by-laws | E.g. Labrador Retriever, Chihuahua, Bernese Mountain Dog. |
Fish or crustaceans of a size and type suitable for captivity within an aquarium with a volume of 20-gallons or less, except those that are venomous or poisonous. | E.g. Betta Fish, Fancy Guppy, Angelfish |
Reptiles born in captivity except those that are venomous or poisonous or which can exceed 1m in length at maturity. | E.g. Geckos, Kenyan Sand Boa, turtles, and tortoises |
Note – All amphibians, arachnids, birds, reptiles and insects must be kept in an unbreachable cage, terrarium or aquarium. Insects used for feeding are exempt.
Prohibited Pets
- 1.7 Notwithstanding Table 1 Acceptable Pets, and subject to restrictions found in any applicable federal, provincial/territorial legislation, regulations and municipal by-laws, the Table 2 identifies prohibited pets within RHUs.
- | Prohibited | Examples: |
---|---|---|
Mammals | All Artiodactyla | E.g. cattle, goats, sheep, pigs including minipigs and pot-bellied pigs |
All Canidae except domesticated dogs (canis lupus familiaris) | E.g. coyotes, wolves, foxes, and hybrid wolf dogs | |
All Chiroptera | E.g. bats | |
All Edentates | E.g. anteaters, sloths, and armadillos | |
All Erinaceidae except the African pigmy Hedgehog | E.g. Hedgehogs and Moonrats | |
All Felidae except domestic cats (felis catus) | E.g. tigers, leopards, cougars, servals and wildcats | |
All Hyaenidae | E.g. hyenas | |
All Lagomorpha except rabbits | E.g. hares and pikas | |
All Marsupials | E.g. kangaroos, opossums, and wallabies | |
All Mephitidae | E.g. skunks and stink badgers | |
All Mustelidae except ferrets | E.g. mink, weasels, otters, and badgers | |
All Pinnipeds | E.g. seals, fur seals, and walruses | |
All Primates | E.g. apes, monkeys, and prosimians | |
All Perissodactyla | E.g. horses, donkeys, jackasses, and mules | |
All Proboscidae | E.g. elephants | |
All Procyonidae | E.g. raccoons, coatimundi, and cacomistles | |
All Rodentia except hamsters, guinea pigs, domesticated mice & rats, chinchillas, and gerbils | E.g. beavers, squirrels, porcupines, chipmunks, prairie dogs, groundhogs, and gophers | |
All Ursidae | E.g. bears | |
All Viverridae | E.g. such as mongooses, civets, and genets | |
Birds | All Anseriformes | E.g. ducks, geese, swans, and screamers |
All Columbidae | E.g. pigeons and doves | |
All Galliformes | E.g. chickens, pheasants, grouse, guinea fowls, and turkeys | |
All Gruiformes | E.g. cranes and rails | |
All Phoenicopteriformes | E.g. flamingos | |
All Sphenisciformes | E.g. penguins | |
All Struthioniformes | E.g. flightless ratites such as ostriches, rheas, cassowaries, emus, and kiwis | |
All Birds of Prey | E.g. hawks, eagles, buzzards, vultures, owls, falcons, harriers, and kites | |
Reptiles | All Crocodylia | E.g. alligators, crocodiles, and caimans |
All venomous and poisonous Snakes. | E.g. Cottonmouth, vipers, copperheads | |
All non-venomous Snakes which reach an adult length of 1m or greater at maturity. Note: These are prohibited regardless of what length the snake is currently. |
E.g. Boa Constrictor, and Eastern Milk Snake | |
All venomous or poisonous Lizards. | E.g. Gila Monster, Mexican Bearded Lizard | |
All non-venomous lizards which reach an adult length of 1m or greater at maturity. Note: These are prohibited regardless of what length the lizard is currently. |
E.g. komodo dragons, iguanas, and water monitor lizard | |
Other | All protected or endangered species whether native or non-native species. | E.g. Whooping Crane, Leatherback Turtle, Eastern Tiger Salamander |
All Insects (except those used for feeding), including bees | E.g. Cockroaches, bees & beehives, crickets | |
All venomous and poisonous animals, even if de-venomized | E.g. Tarantula, and poison dart frog |
Note – Animals and insects not listed in the above are considered prohibited until such time as they are reviewed by the policy issuing authority. Requests for amendments to the acceptable animals list are to be submitted to CMP or ADM(IE) via the respective L1.
Quantity of Pets and Enclosures
- 1.8 Subject to applicable federal, provincial/territorial legislation, regulations and municipal by-laws, the quantity and types of animals in any type of RHU, including apartments and trailer pads, are as follows:
- Up to a maximum of six non-aquatic pets as follows:
- Up to two dogs and/or up to four cats to a maximum combined total of four;
- Up to four pets in two cages or terrariums, which must be of an appropriate size for the quantity and type of pet(s) to a maximum volume of 6.75 cubic metres/240 cubic feet total; and
- One 20-gallon aquarium with water, to contain a quantity of aquatic pets appropriate for the size of the aquarium.
- Up to a maximum of six non-aquatic pets as follows:
Note 1 – Pets are to be in accordance with acceptable pet list at Section 9.
Note 2 – Some limits are set to conform to the number of pets that can be moved to any location in Canada and to prevent damage to an RHU.
Note 3 – In the event of a pet giving birth causing the occupant to exceed the quantity of pets allowed, a grace period of up to 16 weeks (4 months) applies to provide sufficient time to find new homes for all excess pets. Occupants are encouraged to start looking for new homes for their pets during the pregnancy period to avoid any excess to the quantity of pets allowed in an RHU. Neither the DND nor the CFHA have any responsibility in finding homes for pets. Any perceived breeding (meaning intentional pregnancy or pregnancy due to negligence in keeping potential mates apart) constitutes an infraction or violation in accordance with paragraph 1.22 of this Annex.
Service Dogs and Emotional Support Animals
- 1.9 Service Dogs are recognized disability supports as prescribed by medical clinicians, and thus are not pets; the restriction on quantity of pets in Section 7 does not apply to Service Dogs, nor do Service Dogs count towards the quantity of pets.
- 1.10 Notwithstanding the exception described above, occupants who possess a service dog must inform the CFHA and may be requested to provide documentation to demonstrate that their animal is trained for a specific medical purpose as prescribed by a clinician. DAOD 2005-0, Service Dogs and DAOD 2005-1, Service Dog Access to Defence Establishments provide information about Service Dog access to work locations.
- 1.11 Emotional support animals are not currently regulated nor have any defined legal status, and lack the specialized training required of a service or therapy dog trained for that purpose. As such, emotional support animals are to be administered as pets and are subject to policies concerning pets in RHUs.
Licencing and Registration
- 1.12 All pets over the age of six (6) months must be licenced or registered when required by federal, provincial/territorial legislation, regulations and municipal by-laws in the location where they reside. It is the pet owner’s responsibility to provide proof of licensing or registration when requested. All associated costs are the responsibility of the occupant.
Vaccination
- 1.13 All pets must be vaccinated when required by applicable federal, provincial/territorial legislation, regulations, and municipal by-laws where they reside. It is the pet owner's responsibility to ensure that vaccinations are current, and that documentation can be provided upon request. Dogs and cats are required to wear a collar or harness with valid vaccination(s) and owner contact information whenever the pet is outdoors. All associated costs are the responsibility of the pet’s owner.
Pet Health, Wellness, and Animal Abuse
- 1.14 Occupants are expected to provide for the needs of their pets and ensure a reasonable quality of life for pets under their care, control, and ownership.
- 1.15 If CAF members, DND employees, CFHA employees or contractors, or members of the community suspect an animal in an RHU is being mistreated in any way, they are expected to immediately report such concerns to a local animal control agency or law enforcement authorities, or if they are unavailable, to the military police. In addition, the CFHA HSC manager must be made aware of reported mistreatment as soon as possible for tracking and oversight purposes.
Control of Pets
- 1.16 Occupants of RHUs must ensure that pets are appropriately restrained in accordance with federal, provincial/territorial legislation, regulations and municipal by-laws where they reside, when traversing the community, or anywhere else on DND property.
- 1.17 No occupant may leave a pet outdoors unsupervised except if the pet is restrained by an enclosure that cannot reasonably be scaled, opened, or otherwise breached by the pet or a child. Occupants without such enclosures must use a tether or leash to ensure positive control of the pet and must be present to supervise the animal. In all cases, tethers, leashes, or enclosures must effectively prevent a pet from accessing adjacent sidewalks, housing units and yards. In addition, the enclosure, leash, or tether must not cause distress to the pet and the area in which the pet is restrained must be free of debris or dangers. Tethers must not be affixed to DND provided infrastructure (such as house railings, gas metres, power distribution boxes, etc.) and must not pose any risk to DND assets nor the health of the pet.
- 1.18 When DND employees or contractors are present at an RHU, occupants must ensure that all pets are restrained in such a way as to safely permit the work to occur or access to the property as required.
- 1.19 Other than when inside marked leash-free areas, any pet that is not appropriately restrained will be considered as roaming at-large and may be seized and impounded by local animal control or law enforcement authorities. Occupants, whose pets are not under positive control, or otherwise appropriately restrained, will be reported to a local animal control agency or law enforcement authorities. Such matters may constitute an infraction or violation (as per Annex C Residential Housing Units - Violation Management) and may be recorded in the occupant’s housing record on file. If a local animal control agency or law enforcement authority cannot respond in a timely manner, the military police will be called.
Note – Enclosures are not provided by the CFHA and permission must be sought from the local HSC to construct any enclosures. Enclosures must meet the standards of construction expected by the CFHA.
Pet Waste
- 1.20 The occupant is responsible for ensuring that the grounds around their RHU is kept clear of pet waste so as not to create a nuisance nor a health concern. Therefore, occupants must immediately remove excrement left by their pets anywhere on the DND premises/property and dispose of it and all other pet waste by following applicable federal, provincial/territorial legislation, regulations and municipal by-laws.
Excessive Noise from Pets
- 1.21 The occupant is responsible for making sure that their pets do not disturb the peace and tranquility of the neighbourhood. Therefore, no occupant will keep any pet which they know makes excessive noise. Complaints relating to excessive noise may result in an infraction notice, or a violation, as applicable.
Breeding of Pets
- 1.22 Breeding of pets is prohibited in RHUs. In the event of unexpected pregnancy, or adoption/fostering of a pet that is pregnant, refer to Note – 3 within para 1.8 of this annex for details concerning any grace-period to the maximum quantity of pets in an RHU.
Pet Related Home-Based Businesses
- 1.23 Subject to applicable federal, provincial/territorial legislation, regulations and municipal by-laws, and with the approval of the CFHA HSC manager and the base/wing commander, the occupant may be allowed a pet related home-based businesses in accordance with para 8.9 of the DND Living Accommodations Instruction.
Pet Attacks
- 1.24 Pet attacks and bites create the potential for liability to the owner or anyone who has a pet under their care. Pet owners are responsible to understand and follow federal, provincial/territorial legislation, regulations and municipal by-laws that govern the possession of pets in the location where they reside. Any animal, suspected of having bitten or attacked someone, may be seized and/or quarantined in accordance with this legislation, regulations and municipal by-laws.
Aggressive Dogs
- 1.25 Occupants may not have dogs in RHUs that demonstrate aggressive behaviour. Aggressive behaviour can include, but is not limited to, growling, biting and snapping at people or other dogs without provocation. In addition, any animal deemed by local animal control or law enforcement authorities to be sufficiently uncontrollable and that poses a danger may be deemed an aggressive dog. In situations where local animal control or law enforcement authorities are not able or are not willing to determine if a dog is aggressive in a timely manner, the military police, appropriate base/wing authorities or the CFHA HSC manager may deem a dog to be aggressive after considering the behaviours described above.
- 1.26 Animals deemed aggressive are the responsibility of the occupant and must be removed from the RHU by the deadline outlined in the infraction notice. Until such time as the animal is removed, animals deemed aggressive must be kept under strict control of an adult at all times when outside the RHU. Failure to remove an aggressive dog from the premises by the deadline outlined in an infraction notice will be considered a violation.
- 1.27 In addition, any dog displaying aggressive behaviour may be seized by an appropriate local animal control agency or law enforcement authority or ordered removed from RHU by the military police, appropriate base/wing authorities or the CFHA HSC manager if it poses an immediate or unreasonable risk to others, or when an occupant has failed to remove the aggressive dog.
Injuries/Damage Caused by Pets
- 1.28 The occupant will, in addition to the pet’s owner, be held legally responsible for any injuries or damage caused by a pet. These damages include but are not limited to any work that is required to restore the RHU to its move-in condition as agreed upon at the
- 1.29 Non-compliance may result in administrative action, disciplinary action, or financial responsibility as applicable. Non-compliance may also constitute an infraction and/or violation (as per Annex C Residential Housing Units - Violation Management).
Note – For greater certainty, no other action against an occupant (e.g. charged with a crime, fined by local authorities, etc.) precludes DND authorities from taking appropriate action against an occupant for the same matter.
Additional Prohibitions, Restrictions and Exceptions
- 1.30 A level one advisor or commander of a command may recommend through the Chief of Military Personnel (CMP) that this policy’s Issuing Authorities approve additional prohibitions, restrictions, or exceptions applicable to occupants of a defence establishment. Such requests must be particular to specific command environments, activities, or operations to mitigate a specific safety hazard, or deficiency. Any request submitted to CMP must specify the specific restrictions, prohibitions, or exception sought, provide a detailed rationale for the request, and any other contextually relevant information.
- 1.31 Any enforcement of approved additional prohibitions will be the responsibility of the appropriate level one advisor or commander of a command unless otherwise indicated.
Annex C - Violation Management – Residential Housing Units
General
- 1.1 This annex explains how the Canadian Forces Housing Agency (CFHA) manages non-compliance related to the occupancy of residential housing units (RHUs) on behalf of the DND. It outlines the escalating actions, up to and including eviction, resulting from non-compliance with the Licence to Occupy (that includes the Occupant Handbook), DND regulations and policies governing the occupancy of DND RHUs. This instruction will be applied across all bases/wings where the CFHA manages RHUs.
Application
- 1.2 An occupant residing in an RHU must comply with all related regulations and policies outlined in the CFHA Licence to Occupy (that includes the Occupant handbook) as well as any base/wing orders, applicable provincial or territorial legislation and municipal by-laws. In addition, the occupant is responsible for the behaviour and actions of all household members, including visitors or pets.
Infraction Notice
- 1.3 An occupant who is in non-compliance with the Licence to Occupy will be issued a written infraction notice from a CFHA representative. It will clearly identify the infraction, outline what is expected to resolve the issue and provide the deadline by which the occupant must comply.
Escalation Process – Violations
- 1.4 The housing service centre (HSC) manager will issue a violation letter to the occupant when an occupant continues to commit infractions, when an infraction is considered more serious, or due to the failure in addressing an issue within the specified deadline after receiving an infraction notice. A violation letter may result from different issues or actions. The occupant’s chain of command and the base/wing commander, as applicable, will be informed of the situation and may be requested to provide support to the HSC and ensure compliance from the occupant.
- 1.5 Failure of an occupant or applicant to comply with a violation letter is treated seriously. It displays a pattern of non-compliance with the terms and conditions outlined in the CFHA Licence to Occupy. A third violation letter will lead to eviction.
- 1.6 If the problem is corrected, the occupant’s housing record at the CFHA local office will be annotated accordingly, and the CAF occupant’s chain of command will be advised.
Eviction
- 1.7 Upon receipt of an eviction letter, the occupant and household members will be provided at least 30 days’ notice to vacate the RHU. Should the occupant fail to vacate the residence by the date specified in the eviction letter, the HSC manager will seek assistance from the base/wing commander to remove the occupant, household members and their belongings from the RHU. All related costs will be charged to the evicted occupant.
Continue Occupancy - Exceptional Circumstances
- 1.8 Under exceptional circumstances, the base/wing commander may request that the CAF member and their household continue to occupy the RHU. In such circumstances, it will be up to the occupant’s chain of command to actively supervise the CAF member to ensure there are no more issues.
Infraction and Violation Monitoring
- 1.9 All infraction notices and violation letters will expire after a monitoring period of 12 months, provided that no further infractions or violations have occurred. There will not be an expiration date for a third violation letter and/or the termination of the licence to occupy. It will form part of the CFHA Housing Record for that occupant and will be available to other HSCs. All violation letters that have not expired will also be available to other HSCs to ensure proper monitoring but will be disposed of after the monitoring period.
Severe Violations
- 1.10 There may be exceptions to the normal escalation process when a violation is so severe that it breaches an important clause agreed upon in the Licence to Occupy. The CFHA can bypass the infraction notice and directly issue a violation letter or recommend the occupant's eviction and terminate the Licence to Occupy. The occupant’s chain of command and the base/wing commander, as applicable, will be informed of the situation and may be requested to provide support to the HSC and ensure compliance from the occupant.
Compliant Resolution Process
- 1.11 The occupant can challenge an Infraction Notice or a Violation Letter through the CFHA complaint resolution process discussed in Section 13 of the Living Accommodations Instruction.
Reapplication for an RHU
- 1.12 A CAF member previously evicted from an RHU may apply again in some exceptional circumstances if they have their chain of command’s support. In this case, the HSC manager may arrange a meeting with the CAF member and their chain of command or the base/wing command team, as applicable, to determine and review the conditions of occupancy before an RHU offer is made. If the decision is to offer an RHU, the chain of command or base/wing command team, as applicable, will be responsible to support CFHA in the management of the occupant.
Expected Behaviour of RHU Applicants
- 1.13 Based on a breach of the expected behaviours described in Section 8 of the Living Accommodations Instruction, an RHU applicant is subject to receiving violation letters according to the processes outlined in this annex. These may lead to the applicant’s removal from the waitlist and disqualification from applying, reapplying or occupying an RHU
Annex D - Designated Residences and Residential Housing Units Exceeding the Size Norm
Definitions
- Assigned Residence.
- A residential housing unit that is designated in support of a CAF function attributable to the exigencies of military service or designated occupant's position or role on the unit establishment.
- Benchmarking Adjustment.
- An adjustment applied where the application of a size suitability adjustment results in a shelter charge that would be less than that of other residential housing units in the same geographic location that are not subject to a similar automatic adjustment and where shelter charges would therefore normally equate to base shelter value.
- Designated Occupant.
- The individual occupying a position for which a designated residence has been assigned.
- Designated Residence.
- A residential housing unit that is designated to satisfy specific service requirements of the CAF and/or statutory departmental heritage responsibilities of DND. Designated residences are sub-categorized as “assigned” to meet an identified CAF requirement or as “heritage” where the character of the building must be maintained and protected in accordance with federal and departmental policies and procedures. Some designated residences are both “assigned” and “heritage”.
- Designated Residences Authority.
- CMP is the departmental authority responsible for the establishment, change or discontinuation of the sub-category of “assigned” designated residences on the recommendation of the appropriate L1.
- Heritage Residence.
- A residential housing unit that has been designated as a recognized or classified Federal Heritage Building by Parks Canada/Federal Heritage Building Review Office (FHBRO) in accordance with TB Policy.
- Non-Designated Residence.
- Residential housing units other than those designated as Assigned or Heritage.
- Size Suitability Adjustment.
- 232 square metres (2500 square feet) has been identified as the maximum size norm (i.e. upper limit of size suitability) for residential housing units. In recognition of this limit, a size suitability adjustment for all residential housing units over 232 square metres is automatically applied such that each unit is assessed a shelter charge as if it were a unit of 232 square metres in the local private sector marketplace.
Operating Principles: Designation of Residences
- 1.1 A base/wing commander may request, through their chain of command, that a residence designation be established, changed or discontinued. The designation of an assigned residence must only be exercised where a CAF requirement is demonstrated and where a suitable residential housing unit (RHU) already exists. The CAF requirement for an assigned residence will not be considered sufficient justification in and of itself to warrant the acquisition or provision of accommodation. A list of designated residences (both assigned and heritage) is maintained and updated by CMP/DGCB.
Operating Principles: Support to Designated Residences
- 1.2 As managing authority for RHUs, CFHA must operate, manage and maintain all designated residences consistent with the CFHA Charter, applicable Government of Canada and DND regulations and policies, and supported by Service Level Agreements. Accordingly, the position or views of the occupant will not be considered as factors in determining whether public support to a designated residence is justified.
Operating Principles: Allocation of and Support to Assigned Residences
- 1.3 Occupancy of an assigned residence is voluntary. The designated occupant may decline to occupy an assigned residence and must not be coerced or unduly influenced to do otherwise. A designated occupant may occupy an assigned residence regardless of household size.
- 1.4 An assigned residence, if not occupied by the designated occupant, will retain its designation but may be offered for occupancy to another occupant. If the assigned residence is subsequently required to support the designated occupant, the incumbent occupant will be relocated locally at the expense of the base/wing commander.
- 1.5 If the occupant of an assigned residence is not the designated occupant, and the designated occupant chooses to take occupancy, the current occupant must normally vacate on 90 days’ notice. In locations where there are multiple designated residences, this policy should be interpreted to minimize evictions and cost move requirements such that the designated occupant may occupy a designated residence other than the assigned residence. However, in no instance will eviction from a residence other than the assigned residence be permitted to meet the needs of the designated occupant.
- 1.6 Where an assigned residence is held vacant, on direction of the base/wing commander, to facilitate occupancy by the designated occupant, the base/wing commander will be responsible for the shelter charges equivalent to full base shelter value (BSV) owing to CFHA for any period the residence is held vacant in excess of 60 days.
- 1.7 Where an assigned residence is permanently held vacant on the direction of the base/wing commander, for any reason, the base/wing commander will be responsible for the shelter charges equivalent to full BSV owing to CFHA for the period the residence is held vacant.
- 1.8 Assigned residences are managed and maintained at public expense to the same standard as non-assigned residences.
- 1.9 CFHA, the managing authority, will provide the following incremental services to all assigned residences on a cost recovery basis from the base/wing commander:
- normal ground maintenance and snow removal;
- removing and replacing storm sashes;
- semi-annual window cleaning; and
- any other special services directed to these units that CFHA normally does not offer to other DND housing units.
- 1.10 Except as indicated above, additional public support may only be provided where the standard of construction or the associated property maintenance is beyond the norm for non-designated residences of a similar size or if the residence exceeds 232 square metres. CFHA must identify the incremental maintenance resource requirements associated with assigned residences and be responsible for all associated costs.
Operating Principles: Allocation of and Support to Heritage Residences
- 1.11 Occupancy of a heritage residence is voluntary. Allocation of a heritage residence to an occupant is on the same basis as that applied to non-designated residences.
- 1.12 A heritage residence may also be an assigned residence, however the operation, maintenance and management practices associated with a heritage residence must take precedence.
- 1.13 Heritage residences must be managed and maintained at public expense in accordance with federal government and departmental direction and to the standard required to preserve their structure and protect their heritage character. Where incremental maintenance and service costs can be directly attributed to the heritage nature of the residence, CFHA, as the managing authority, must identify those incremental maintenance resource requirements and be responsible for the associated costs. Additional public support may only be provided to the residence where the costs to maintain the heritage-character defining elements of the residence or the associated property are beyond the norm for non-designated residences.
- 1.14 The use of a heritage residence may be enhanced by the provision of public or non-public property (NPP) furnishings that are consistent with the heritage nature of the residence. Acquisition, management and maintenance of such furnishings will be the responsibility of the local supply authority or the local base fund representative as applicable, with the base/wing commander responsible for any associated costs to the public.
Operating Principles: Size Suitability Adjustment for RHUs Exceeding the Size Norm
- 1.15 Based on contemporary standards for the median socio-economic CAF household, the upper limit of liveable floor area suitable for RHUs has been identified as 232 square metres (2500 square feet). In recognition of a small number of RHUs in the inventory which are oversized by this standard, RHUs exceeding 232 square metres are eligible for a size suitability adjustment (SSA) which is automatically applied such that the unit is assessed a shelter charge as if it were a unit of 232 square metres. In addition to applying to the RHU base shelter value, the SSA is also applicable to RHU heating costs (see paragraph 1.17 on Utility Charges to Heat RHUs Exceeding the Size Norm below).
Note – CFHA is responsible to apply benchmarking to ensure that the application of an SSA never results in a shelter charge of an oversized RHU being less than that of other DND housing units in the same geographic location where shelter charges would normally equate to BSV.
Operating Principles: Utility Charges to Heat RHUs Exceeding the Size Norm
- 1.16 An SSA is applicable to the heating costs for RHUs exceeding 232 square metres liveable floor area. For an RHU that is on bulk billing for the utilities used to heat the unit (i.e. not billed to the occupant) and also eligible for an SSA, the SSA will be automatically applied and utilities charged in accordance with the Isolated Posts and Government Housing Directive (IPGHD) methodology as if it were a unit of 232 square metres.
- 1.17 An occupant who is eligible for an SSA, but who pays their heating utility charges directly to the supplier, may seek reimbursement from their base/wing orderly room. This reimbursement will be based on the difference between the occupant’s actual paid costs to heat the RHU and the amount equal to what a bulked billed occupant would pay for the same utilities in an oversized unit, as calculated by CFHA. This reimbursement amount will in effect make the occupant’s direct-billed heating costs equivalent to those of a bulk-billed RHU.
- 1.18 For detailed information regarding the application of SSAs, utility charges, reimbursements and abatements, refer to the local CFHA housing service centre.
Operating Principles: Assigned Residence Loss of Privacy
- 1.19 The use of an Assigned Residence for entertaining will not be considered a loss of privacy and quiet enjoyment for purposes of allowing a rent adjustment.
Operating Principles: Designated Residence Maintenance and Service
- 1.20 Where unsustainable incremental costs for maintenance and services are incurred, or loss of potential revenue from shelter charges is identified because of application of this policy, these extraordinary expenses must be identified by CFHA and/or the base/wing commander in their Business Plans for recovery. Extraordinary expenses and losses in revenue attributed to the base/wing will be recovered by CFHA from the base/wing commander.