Appendix A: Example of Syllabus for Initial Human Factors Training

1. General/Introduction to Human Factors

1. Need to address human factors
2. Statistics
3. Incidents

2. Safety Culture/Organizational Factors

3. Human Error

1. Error models and theories
2. Types of errors in maintenance tasks
3. Violations
4. Implications of errors
5. Avoiding and managing errors
6. Human reliability

4. Human Performance and Limitations

1. Vision
2. Hearing
3. Information-processing
4. Attention and perception
5. Situational awareness
6. Memory
7. Claustrophobia and physical access
8. Motivation
9. Physical and mental health
10. Stress
11. Workload management
12. Fatigue
13. Alcohol, medication, drugs
14. Physical work
15. Repetitive tasks / complacency

5. Environment

1. Peer pressure
2. Stressors
3. Time pressure and deadlines
4. Workload
5. Shift work
6. Noise and fumes
7. Illumination
8. Climate and temperature
9. Motion and vibration
10. Complex systems
11. Hazards in the workplace
12. Lack of manpower
13. Distractions and interruptions

6. Procedures, Information, Tools and Practices

1. Visual Inspection
2. Work logging and recording
3. Procedure – practice / mismatch / norms
4. Technical documentation – access and quality

7. Communication

1. Shift / task handover
2. Dissemination of information
3. Cultural differences

8. Teamwork

1. Responsibility
2. Management, supervision and leadership
3. Decision making

9. Professionalism and Integrity

1. Keeping up to date, currency
2. Error provoking behaviour
3. Assertiveness

10. Organization’s Human Factors Program

1. Effective reporting of errors and successes
2. Disciplinary policy
3. Error investigation
4. Action to address problems
5. Fatigue risk management
6. Feedback