Contact the Supplemental Unemployment Benefit program

For more information on Employment Insurance for employers, please visit the EI - Information for Employers web page.
Not an Employer? Visit EI Contact information – individuals.

Online

You can complete the following tasks online:

By phone

You can complete the following tasks by calling:

  • update your address and contact information
  • obtain general information about the Supplemental Unemployment Benefit program
  • obtain information on how to create, register and renew an acceptable Supplemental Unemployment Benefit plan
  • obtain information on your specific file
  • update Supplemental Unemployment Benefit plan information
  • cancel plans
  • North America toll-free: 1-800-367-5693
    TTY: 1-855-881-9874
  • Fax: (506) 548-7473
  • The hours of operation are 7 am to 8 pm, Eastern time, Monday to Friday.

By mail

You can complete the following tasks by mailing:

  • submit your application for a Supplemental Unemployment Benefit plan registration
  • provide a copy of your Supplemental Unemployment Benefit plan
  • supply a copy of your renewed Supplemental Unemployment Benefit plan
  • notify us of your registered Supplemental Unemployment Benefit plan cancellation

Service Canada
SUB Program
PO Box 11000
Bathurst NB  E2A 4T5

If you use a courier service, use the following street address:

Service Canada
SUB Program
120 Harbourview blvd
Bathurst NB  E2A 7R2

In person

You can complete the following tasks at a Service Canada office:

  • submit your application for a Supplemental Unemployment Benefit plan registration
  • provide a copy of your Supplemental Unemployment Benefit plan
  • supply a copy of your renewed Supplemental Unemployment Benefit plan
  • present written notification to us of your registered plan cancellation

Find a Service Canada office near you

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