Supporting information on lower-level programs

From Employment and Social Development Canada

Official title: Employment and Social Development Canada 2016–2017 Departmental Results Report

Program: Service Network Supporting Government Departments

Sub-program: Government of Canada Telephone General Enquiries Services

Sub-Program: Government of Canada Telephone General Enquiries Services Description: Government of Canada telephone general enquiries services support Canadians through 1-800-O-Canada as well as its Customized Information Services (CIS). 1-800-O-Canada provides a single point of contact for all Canadians to access quick, up-to-date government information over the phone. It acts as the first point of contact for general information on all Government of Canada programs, services and initiatives; it supports key government priorities including those outlined in the Speech from the Throne; and it supports the Government’s communication needs in crisis situations. Customized Information Services provide support to Canadians on behalf of Government of Canada programs and services that require a service delivery partner to meet their communication needs, which can include ongoing requirements, targeted campaigns and temporary needs in crisis situations. Canadians who require specialized or client-specific information on programs are connected or are directed to appropriate online resources, program call centres or in-person resources.

Sub-Program: Government of Canada Telephone General Enquiries Services - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
19,460,420 19,659,045 198,625
Sub-Program: Government of Canada Telephone General Enquiries Services - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
24 23 (1)
Sub-Program: Government of Canada Telephone General Enquiries Services - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canadians have easy, fast and convenient access to up to date government information over the phone as a first point of contact for general information on all Government of Canada programs, services and initiatives Percentage of general enquiry calls answered by a 1-800-O-Canada agent within 18 seconds

Source: Administrative data

80% March 31, 2017 80% 76.0% 82%
1-800-O-Canada information completeness, relevancy and accuracy assessment

Source: Administrative data

85% March 31, 2017 91.9% 90.7% 92.4%

Sub-program: Government of Canada Internet Presence

Sub-Program: Government of Canada Internet Presence Description: The Government of Canada Internet presence supports Canadians by providing easy, fast and convenient access to information and services online. Through Service Canada, ESDC is the principal publisher for a single Government of Canada website, Canada.ca. The site provides an enhanced user experience; citizen-centric, theme-based content; and a common and enhanced Government of Canada search. Canadians can locate detailed information on the programs and services offered through ESDC, as well as general information on all Government of Canada programs and services. Through Service Canada, ESDC also provides a simple and secure online portal for Canadians to bring together a number of services and allow clients to, among other things, view and update their personal information and transact securely with ESDC.

Sub-Program: Government of Canada Internet Presence - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
18,851,632 15,352,580 (3,499,052)

The variance is attributable to the realignment of IT expenditures to the transformation initiatives of other programs and services across the department.

Of the $15.3M Actual spending, 31% was for ESDC Web management, while the remainder pertained to GC-wide activities.

Sub-Program: Government of Canada Internet Presence - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
113 95 (18)

The variance is attributable to the realignment of IT FTEs to the transformation initiatives of other programs and services across the department.

Sub-Program: Government of Canada Internet Presence - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canadians have easy, fast and convenient access to information and services online Percentage usability rating for Canada.ca

Source: Administrative data

Baseline year March 31, 2017 Not available1 Not available1 69%
Canadians have easy, fast and convenient access to information and services on a secure online portal when needed Percentage usability rating for the Service Canada secure online portal

Source: Administrative data

Baseline year March 31, 2017 Not available 80.8% 83.8%2

1. Note that the focus of activity for the Canada.ca site this past year has been on-boarding GC content; the optimization of this content for clients will commence once on-boarding is complete. As well, the usability rating for Canada.ca reflects a new methodology that is still being baselined.

2. Average is based on an 8-month period due to data being unavailable from December 2016 to March 2017.

Sub-program: In-Person Points of Service

Sub-Program: In-Person Points of Service Description: In-person points of service support the delivery of services and information for the Government of Canada. They provide information on how to self-serve; client authentication and identification; and services for clients who require one-on-one assistance. Canadians who require specialized or client-specific information for programs like Employment Insurance, the Canada Pension Plan or Old Age Security are directed to appropriate online resources and program call centres. Canadians have access to in-person points of service within reasonable distances from where they live through Service Canada Centres and scheduled outreach locations.

Sub-Program: In-Person Points of Service - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
21,646,833 22,972,094 1,325,261

This sub-program includes planned amounts for which Actuals are presented under other programs including Employment Insurance, Old Age Security, Canada Pension Plan and Canada Pension Plan Disability Benefits (2.1.1, 4.1.1, 4.1.2, and 4.1.3). The difference between Planned and Actuals is mainly related to accommodations costs (Leases) that were previously planned under Internal Services.

Sub-Program: In-Person Points of Service - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
273 212 (61)

This sub-program includes planned FTEs for which Actuals are presented under other programs. The difference between Planned and Actual FTEs results from a realignment of FTEs between programs to match variations in staffing and activity within the organization. This sub-program excludes FTEs related to Employment Insurance, Old Age Security, Canada Pension Plan and Canada Pension Plan Disability Benefits which are presented under their respective programs (2.1.1, 4.1.1, 4.1.2, and 4.1.3).

Sub-Program: In-Person Points of Service - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canadians have access to program information and in-person services and have opportunities to self-serve Percentage of clients served in person who received assistance within 25 minutes

Source: Administrative data

80% March 31, 2017 83.5% 83.8% 80.6%
Average national in-person service quality monitoring rating

Source: Administrative data

Baseline year3 March 31, 2017 Not available Not available Not available3

3. Due to the complexity of this program, reliable data is not yet available on this measure. However, a great deal of work has been dedicated to implementing the program as well as valid and reliable statistics which will be available for fiscal year 2017-18.

Program: Delivery of Services for Other Government of Canada Programs

Sub-program: Passport

Sub-Program: Passport Description: Through Service Canada, ESDC delivers the Passport program on behalf of Immigration, Refugees and Citizenship Canada. Service Canada is the provider of domestic passport service delivery within Canada through all service delivery channels. Service delivery includes provision of information, intake of applications, validation of identity, production of passports and their distribution to eligible applicants, on time and error-free.

Sub-Program: Passport - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
162,486,672 124,541,140 (37,945,532)

With the transfer of responsibility for the delivery of passport services to ESDC, the service was provided within dedicated resources. The difference is mainly due to the Passport contingency reserve that was created for unexpected circumstances and increases in volumes and not used. The unused Passport funds remain in the non-lapsing Passport Revolving Fund.

Sub-Program: Passport - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
2,344 1,827 (517)

With the transfer of responsibility for the delivery of passport services to ESDC, the service was provided within dedicated FTEs. The difference is mainly due to the Passport contingency reserve that was created for unexpected circumstances and increases in volumes and not used.

Sub-Program: Passport - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canadians can obtain a passport within Canada in a timely manner Percentage of travel documents and other passport services processed within standards

Source: Administrative data

90% March 31, 2017 99.7% 99.8%4 99.6%4

4. Service Canada was able to perform substantially above target levels, resulting in better service to Canadians. The target is set in consultation with Immigration, Refugees and Citizenship Canada as a minimum operational standard. The importance of this measure to the overall quality of service, however, means that Service Canada makes every effort to exceed the target.

Sub-program: Other Government Department Programs

Sub-Program: Other Government Department Programs Description: Services provided on behalf of other Government of Canada programs include: assistance to Canadians; provision of basic and detailed program and service information; application intake and review for completeness; client authentication and validation of identity documents; quick and direct access to specialized agents within other government departments; and provision of space in the service delivery network for other departments.

Sub-Program: Other Government Department Programs - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
1,685,495 2,562,897 877,402

The variance is mainly due to new service offerings captured in Actuals but which were not part of the Planned amounts.

Sub-Program: Other Government Department Programs - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
12 22 10

The variance is mainly due to new service offerings captured in Actuals but which were not part of the Planned FTEs.

Sub-Program: Other Government Department Programs - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canadians can access programs and services delivered on behalf of other Government of Canada departments Number of in-person service requests on behalf of other Government of Canada departments

Source: Administrative data

Not available March 31, 2017 Not applicable 390,300 1.73 M

Program: Skills and Employment

Sub-program: Employment Insurance

Sub-Program: Employment Insurance Description: The Employment Insurance (EI) program provides temporary financial assistance to unemployed workers while they look for employment or upgrade their skills. EI also provides special benefits to those who take time off work due to specific life events (illness; pregnancy; to care for a newborn or newly adopted child, a critically ill child or a family member who is seriously ill with a significant risk of death). Self-employed workers may participate in EI and receive special benefits. Workers receive EI benefits only if they have paid premiums in the past year and meet qualifying and entitlement conditions. This program is governed by Part I of the Employment Insurance Act and associated Regulations. The Canada Employment Insurance Commission monitors and assists the Department in managing the program. Service Canada’s role is to provide timely and accurate EI benefit payments and services, and to support EI clients through each stage of the service delivery process by providing benefit information, responding to enquiries, assisting employers, processing claims and providing the means to appeal decisions; conducting client authentication and identification; and preventing, detecting and addressing fraud and abuse. EI benefits are delivered through a multi-channel service delivery model—online, by phone or in person—which is designed to meet the day to day needs of clients. Complementary activities conducted under the authority of Part II of the Employment Insurance Act and delivered by provincial, territorial and other partners are captured under 2.1.2 Labour Market Development Agreements.

This program is funded through Part I of the Employment Insurance Act.

Sub-Program: Employment Insurance - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
18,260,498,725 19,292,531,867 1,032,033,142

The variance is in part due to EI benefit payments that were higher than forecasted due to the Unemployment rate being higher than forecasted. The variance can also be explained by the additional weeks of regular benefits paid as announced in Budget 2016.

Sub-Program: Employment Insurance - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
7,054 7,988 934

The difference in FTEs is due to the fact that requests for additional funding and FTEs to address increased EI workloads and other EI related activities were made after Planned FTE amounts were determined.

Sub-Program: Employment Insurance - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Workers in an adjustment situation have access to temporary financial assistance Proportion of regular Employment Insurance claimants who do not exhaust all their weeks of benefits

Source: Employment Insurance administrative data

75% March 31, 2017 65.3%5 64.8%5 Not available6
Proportion of regular Employment Insurance claimants who receive benefits and are not frequent claimants

Source: Employment Insurance administrative data

75% March 31, 2017 77.3% 78.5% Not available6
Proportion of the full year of Employment Insurance maternity and parental benefits used by parents of newborns

Source: Employment Insurance administrative data

90% March 31, 2017 94.2% 93.8% Not available6
Clients are accurately identified for the purpose of receiving the appropriate service or benefit for Social Insurance Number-based programs Accuracy rate for legitimate Social Insurance Numbers in the Social Insurance Register

Source: Administrative data

99.9% March 31, 2017 99.9% 99.9% 99.9%
Eligible Canadians receive a Social Insurance Number in a timely manner Percentage of Social Insurance Numbers issued in one in-person visit (based on complete applications with all supporting documentation)

Source: Administrative data

90% March 31, 2017 98.8% Previously: 99.2% Re-calculated using more accurate methodology (i.e. only for in-person visits) 98.9% Previously: 99.2% Re-calculated using more accurate methodology (i.e. only for in-person visits) 98.6 %
Employment Insurance applicants receive a benefit payment or a non-payment notification in a timely manner Percentage of Employment Insurance benefit payments or non-payment notifications issued within 28 days of filing

Source: Administrative data

80% March 31, 2017 72.3% 83.8% 83.2%
Clients making requests for reconsideration of Employment Insurance decisions receive a reconsideration decision in a timely manner Percentage of request for reconsideration decisions finalized within 30 days from the request being received

Source: Administrative data

70% March 31, 2017 45.4% 56.1%7 59.6%8
Eligible Employment Insurance applicants receive a benefit payment in the right amount Percentage of payment accuracy of Employment Insurance (12-month moving average)

Source: Administrative data

95% March 31, 2017 95.5%9 93.9% 95.4%
Canadians have access to Employment Insurance information through specialized call centres Percentage of specialized calls answered by an Employment Insurance agent within 10 minutes

Source: Administrative data

80% March 31, 2017 45% 37% 48%10

5. This slightly lower rate is due in part to shorter EI entitlement, on average, in Canada resulting from improving regional unemployment rates in some regions.

6. There is a time lag in the availability of EI data for the reporting year 2016–17.

7. The most significant impact on the result was due to an unexpected increased intake of requests in western Canada, which is largely attributable to economic instability in the oil and gas industry. A number of measures have been implemented as part of an overall workload reduction/performance improvement plan.

8. The fiscal year began with a large inventory of requests which significantly impacted the result. A number of measures were implemented as part of an overall workload reduction/performance improvement plan, which resulted in the reduction of the inventory to sustainable levels. Speed of service was met on a weekly basis from mid-November until end to the fiscal year.

9. 2014–15 results published in the 2014–15 Departmental Performance Report were revised from 95.3% to 95.5%. This rate was based on the fact that a few errors identified through the EI Payment Accuracy Review (PAAR) reviews were still considered to be “potential” errors. Once these outstanding issues were reviewed, the accuracy rate increased to 95.5%.

10. Overall, the service level results are attributed to call volumes exceeding the call handling capacity. With Budget 2016 funding, the Employment Insurance Specialized Call Centre network increased its capacity by 338 agent full-time equivalents (FTEs) in order to improve service and accessibility. This additional capacity resulted in meeting Budget 2016 objective of reaching a 65% service level and 60% accessibility for the month of March 2017. Additionally, the Department is on track to meet its Budget 2016 commitment for 2017-2018 of maintaining an annualized average of 65% service level and 60% accessibility for the year.

Sub-program: Labour Market Development Agreements

Sub-Program: Labour Market Development Agreements Description: Labour Market Development Agreements are established under Part II of the Employment Insurance Act to help unemployed Canadians find and return to work and to develop a skilled labour force that meets the needs of employers. These agreements provide program and administration funding to provinces and territories annually for them to design and deliver employment benefits and support measures. Employment benefits provide Employment Insurance (EI)-eligible participants with benefits such as skills development, self-employment and wage subsidies, while employment services are available to all unemployed individuals in Canada. Complementary activities conducted under the authority of Part I of the Employment Insurance Act provide EI benefits to eligible individuals. This program is funded through Part II of the Employment Insurance Act.

Sub-Program: Labour Market Development Agreements - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
2,145,782,169 2,263,225,744 117,443,575

The variance between planned and Actual spending in 2016-17 is attributable to the additional funding of $125 million received from Budget 2016 after the DP (RPP) exercise which was not fully utilized.

Sub-Program: Labour Market Development Agreements - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
40 38 (2)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Labour Market Development Agreements - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Through Labour Market Development Agreements, provinces and territories provide Employment Insurance-eligible clients with unemployment benefits and all unemployed Canadians with employment services Number of insured clients employed following an employment program benefit or service intervention

Source: Employment Insurance Monitoring and Assessment Report

Provinces and territories set targets11 March 31, 2017 173,593 178,556 Not available12
Proportion of insured clients who are employed following the completion of their benefit or service intervention11

Source: Employment Insurance Monitoring and Assessment Report

Provinces and territories set targets11 March 31, 2017 53.6% 54.7% Not available12

11. Provinces and territories have jurisdiction over setting performance targets for programming funded under Labour Market Development Agreements.

12. Updated results are based on the most recent data published in the 2015-16 EI Monitoring and Assessment Report.

Sub-program: Canada Job Fund Agreements

Sub-Program: Canada Job Fund Agreements Description: Through the Canada Job Fund Agreements (former Labour Market Agreements) the Government of Canada transfers $500 million per year for six years (2014–20) to provinces and territories to help Canadians develop and obtain the necessary skills to find and keep good jobs. The provinces and territories have the flexibility to design and implement programs that address their respective labour market needs. The Agreements fund employment services and supports to those who are unemployed and do not qualify for Employment Insurance and low-skilled workers as well as a range of employer-sponsored training initiatives, such as the Canada Job Grant, that encourage employer involvement in skills training.

This program uses funding from the following transfer payment: Canada Job Fund Agreements.

Sub-Program: Canada Job Fund Agreements - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
501,941,265 551,587,323 49,646,058

The variance is attributed to the additional funding ($50M) that was allocated to the Canada Job Fund though Budget 2016 that was not included in the Planned spending estimate for the 2016-17 Report on Plans and Priorities. Provinces and territories (PTs) could not receive the additional funding (and therefore not plan to spend it) until amending agreements were signed; of which the last of the PTs signed in March 2017.

Sub-Program: Canada Job Fund Agreements - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
17 14 (3)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Canada Job Fund Agreements - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Increase labour market participation of Canadians through funding for provincial/territorial programs that aim to help them develop the skills necessary to find and keep a job, and increase employer involvement/ investment in skills training Number of participants benefiting from programs covered under the Canada Job Fund

Source: Administrative data

Provinces and territories set targets March 31, 2017 362,00013 205,79913 Not available14
Average employer contribution to the Canada Job Grant in a given year

Source: Administrative data

Provinces and territories set targets March 31, 2017 $1,11015 $2,72013 Not available14
Change in employment status of participants benefiting from programs covered under the Canada Job Fund

Source: Administrative data

Provinces and territories set targets March 31, 2017 Not applicable 3,57413 from Unemployed to Employed when surveyed 3 Months post-intervention Not available14

13. Based on reporting from 12 of 13 provinces and territories in 2014-2015 and 8 of 13 provinces and territories in 2015-2016.

14. Provincial/Territorial reporting is not currently available and will be published in the next report.

15. The average employer contribution to the Canada Job Grant is updated for 2014-15 from $480 to $1110 based on now complete information provided through provincial/territorial annual performance and financial reports.

Sub-program: Labour Market Agreements for Persons with Disabilities

Sub-Program: Labour Market Agreements for Persons with Disabilities Description: In recognition of the barriers faced by persons with disabilities in the labour market, the Labour Market Agreements for Persons with Disabilities are designed to improve employment outcomes for persons with disabilities by enhancing their employability, increasing employment opportunities and demonstrating the best possible results for Canadians. This program transfers funds to provinces and territories under bilateral agreements (covering 50 percent of eligible costs, to a predetermined maximum) for programs and services. Provinces and territories agree to match the federal amount. As the needs of persons with disabilities may differ between jurisdictions, provinces and territories have flexibility to determine the design and delivery of programming in the following five priority areas: education and training; employment participation; employment opportunities; connecting employers and persons with disabilities; and building knowledge. These programs and services for persons with disabilities complement other provincial and territorial employment and skills training programs funded by the Government of Canada (e.g. Labour Market Development Agreements and the Canada Job Fund Agreements).

This program uses funding from the following transfer payment: Labour Market Agreement for Persons with Disabilities.

Sub-Program: Labour Market Agreements for Persons with Disabilities - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
222,906,397 222,780,868 (125,529)
Sub-Program: Labour Market Agreements for Persons with Disabilities - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
8 7 (1)
Sub-Program: Labour Market Agreements for Persons with Disabilities - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Improve the employment outcomes for persons with disabilities by enhancing their employability, increasing the employment opportunities available to them and demonstrating the best possible results for Canadians Number of provinces and territories with agreements in place

Source: Administrative data

13 March 31, 2017 Not available as this was a new/modified indicator 13 Not available16
Number of clients served

Source: Administrative data

Baseline year March 31, 2017 Approximately 352,00017 Not available Not available16

16. Not available as there is a one year time lag in data availability.

17. Number of clients served is taken from provincial and territorial annual reports for 2014–15 that have been made available to date. ESDC is currently waiting for confirmation from two remaining jurisdictions of the number of clients served. Additionally, in some cases, individual clients who have been served by more than one program funded through the LMAPD in a jurisdiction may have been counted more than once in the total.

Sub-program: Opportunities Fund for Persons with Disabilities

Sub-Program: Opportunities Fund for Persons with Disabilities Description: The Opportunities Fund for Persons with Disabilities assists persons with disabilities to prepare for, obtain and maintain employment. It supports persons with disabilities in overcoming barriers to participation in the Canadian labour market, and it supports employers to hire persons with disabilities. This program supports a wide range of programs and services, including job search supports, skills development, wage subsidies, work placements and employer awareness initiatives to encourage employers to hire persons with disabilities. The Opportunities Fund is delivered across the country by Service Canada Centres, in partnership with organizations in the community.

This program uses funding from the following transfer payment: Opportunities Fund for Persons with Disabilities.

Sub-Program: Opportunities Fund for Persons with Disabilities - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
49,803,797 46,303,478 (3,500,319)

The variance between the planned and Actual spending is attributed to regular slippage. The variance of the last two fiscal years was significantly higher.

Sub-Program: Opportunities Fund for Persons with Disabilities - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
55 58 3
Sub-Program: Opportunities Fund for Persons with Disabilities - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Persons with disabilities have enhanced their employability, obtained employment, become self-employed or returned to school Number of clients with enhanced employability

Source: Administrative data

4,975 March 31, 2017 3,075 3,13318 3,195
Number of clients employed or self-employed

Source: Administrative data

2,512 March 31, 2017 Not available as this was a new/modified indicator. 1,950 2,142

18. In fiscal year 2015–16, there were some delays implementing projects due to the federal election.

Sub-program: Youth Employment Strategy

Sub-Program: Youth Employment Strategy Description: The Youth Employment Strategy helps youth aged 15 to 30 get the career information and gain the skills, work experience and abilities they need to find and maintain employment. The Youth Employment Strategy is an ESDC-led horizontal initiative involving 10 other federal departments and agencies that assist youth in making a successful transition into today’s changing labour market. The Youth Employment Strategy has three program streams—Skills Link, Career Focus and Summer Work Experience, which includes Canada Summer Jobs. This program is delivered nationally, regionally and locally via funding instruments such as contribution agreements and direct delivery methods.

This program uses funding from the following transfer payment: Youth Employment Strategy.

Sub-Program: Youth Employment Strategy - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
263,924,741 348,894,207 84,969,466

The majority of the variance is attributable to additional investments made in 2016-17 for the Youth Employment Strategy, including an increase in funding for Skills Link and the Canada Summer Jobs program. This additional funding was not included in the Planned spending estimate for the 2016-17 Report on Plans and Priorities.

Sub-Program: Youth Employment Strategy - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
314 403 89

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Youth Employment Strategy - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Youth have access to programs that allow them to acquire the skills, learning experiences and opportunities they need to find and maintain employment or return to school Number of clients served who have started one or more interventions within the current fiscal year

Source: Administrative data

42,710 March 31, 2017 42,595 42,279 77,205
Number of clients employed or self-employed

Source: Administrative data

3,938 March 31, 2017 5,13319 5,469 6,095

19. In the 2015-16 Report on Plans and Priorities, historical results for this indicator were incorrectly reported as 3,075 for 2014-15. This figure has been corrected to reflect the actual historical result for 2014-15.

Sub-program: Targeted Initiative for Older Workers

Sub-Program: Targeted Initiative for Older Workers Description: The Targeted Initiative for Older Workers (TIOW) is a federal-provincial/territorial cost-shared initiative that provides unemployed older workers (normally between the ages of 55 and 64) with employment assistance services, skills upgrading and work experience to reintegrate them into the workforce and/or increase their employability. The Initiative assists unemployed older workers in small communities of 250,000 or less that are experiencing high unemployment, significant downsizing/closures, unfulfilled employer demand and/or skills mismatches. Under this program, provinces and territories are responsible for identifying specific communities for participation in the Initiative, designing and delivering projects, and monitoring and reporting on projects. All projects must include employment assistance activities such as résumé writing, interview techniques, counselling and job search techniques and at least two employability improvement activities such as prior learning assessment, skills training, work experience or preparation for self-employment. The Government of Canada’s investment in the Initiative complements other funding provided through various labour market transfers to provinces and territories to support Canadians in receiving the training they need to secure employment, including the Canada Job Fund Agreements, Labour Market Development Agreements and Labour Market Agreements for Persons with Disabilities.

This program uses funding from the following transfer payment: Targeted Initiative for Older Workers.

Sub-Program: Targeted Initiative for Older Workers - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
26,331,479 29,130,340 2,798,861

There was a delay in getting projects approved in 2015-16 due to the election and as a result many projects that were initiated in 2015-16 did not get started until late in that fiscal year or early in 2016-17. Therefore, unspent funds were moved to 2016-17 thereby increasing the funding amount after the DP (RPP) was finalized.

Sub-Program: Targeted Initiative for Older Workers - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
9 10 1
Sub-Program: Targeted Initiative for Older Workers - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Unemployed older workers in small communities have access to programs that allow them to acquire the skills, learning experiences and opportunities they need to return to work and/or become more employable Number of approved/extended TIOW projects

Source: Administrative data

P/Ts set target March 31, 2017 156 131 123
Number of clients targeted by P/Ts for participation in TIOW projects

Source: Administrative data

P/Ts set target March 31, 2017 3,421 3,585 4,089

Sub-program: Enabling Fund for Official Language Minority Communities

Sub-Program: Enabling Fund for Official Language Minority Communities Description: The Enabling Fund for Official Language Minority Communities is an integral component of the Government of Canada’s whole-of-government strategy to support English and French linguistic minorities and Canada’s linguistic duality. This program aims to enhance the development and vitality of official language minority communities by strengthening their capacity in the areas of human resources and community economic development, and by promoting partnerships at all levels, including with federal partners. This program provides funds to official language minority communities in every province and territory by supporting professional local capacity to deliver services and supports to jobseekers, businesses and communities; generate strategic partnerships; spur investment; and consolidate efforts and resources of stakeholders to take action on priorities. The Enabling Fund is designed so that official language minority communities can plan and implement community-specific development initiatives and better access a range of labour market services and programs. In addition to contributing to community development, the Enabling Fund allows the Department to deliver on its commitments and obligations related to the Official Languages Act.

This program uses funding from the following transfer payment: Enabling Fund for Official Language Minority Communities. The program also links with the Roadmap for Canada’s Official Languages 2013–18.

Sub-Program: Enabling Fund for Official Language Minority Communities - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
13,555,454 13,519,020 (36,434)
Sub-Program: Enabling Fund for Official Language Minority Communities - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
14 13 (1)
Sub-Program: Enabling Fund for Official Language Minority Communities - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
OLMCs are better able to implement and sustain community economic and human resource development Amount invested by non-Enabling Fund-funded partners20 for every dollar invested by the Fund in community economic development and human resources development

Source: Administrative data

$221 March 31, 2017 Not available $1.84 $2.69

20. Not-for-profit groups, private-sector organizations and other governmental partners.

21. Two dollars invested for each dollar allocated to official language minority communities through the EF program.

Sub-program: Aboriginal Skills and Employment Training Strategy

Sub-Program: Aboriginal Skills and Employment Training Strategy Description: Indigenous communities have historically experienced significantly higher rates of unemployment, lower rates of labour force participation and higher rates of social assistance than other Canadian communities. The Aboriginal Skills and Employment Training Strategy (ASETS) aims to increase Indigenous participation in the Canadian labour market, ensuring that First Nations, Inuit and Métis people are engaged in sustainable, meaningful employment. Funding from the Strategy supports Indigenous service delivery organizations, which deliver employment and training services through over 600 points of service across Canada. Specific attention is given to working with partners in the private sector, educational institutions and other levels of government in demand-driven labour markets. This program is linked to the Employment Insurance Act, which enables Indigenous groups to deliver programs similar to those established by Part II of the Act. The Strategy is also linked to the First Nations and Inuit Child Care Initiative, to help increase the supply of quality child care services in First Nations and Inuit communities to a level comparable to what is available for the general population. This is done to support First Nations and Inuit early childhood development, as well as to provide child care for First Nations and Inuit caregivers so that they may work and/or participate in job training and skills development programs. Currently, the Strategy supports labour market obligations specified in Treaty and Self-Government Agreements that are in place with some Indigenous groups. The Aboriginal Skills and Employment Training Strategy network of agreement holders is used for the delivery of the First Nations Job Fund under the Income Assistance Reform. Transfer payments are managed through contribution agreements with Indigenous organizations.

This program uses funding from the following transfer payment: Aboriginal Skills and Employment Training Strategy.

Sub-Program: Aboriginal Skills and Employment Training Strategy - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
376,821,554 424,940,020 48,118,466

Additional one-time funding was allocated to ASETS agreement holders to further support Indigenous job training and skills development.

Sub-Program: Aboriginal Skills and Employment Training Strategy - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
253 154 (99)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Aboriginal Skills and Employment Training Strategy - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Through pre-employment support, skills development and demand-driven job training, an increasing number of Indigenous peoples are employed and integrated into the Canadian labour market Number of clients who obtained employment following service intervention(s)

Source: Administrative data

15,250 March 31, 2017 20,274 19,68722 20,241

22. Due to technical delays in the reporting cycle, the historical data have been revised from what was previously reported in the 2015-16 Departmental Performance Report to reflect updated results.

Sub-program: Skills and Partnership Fund

Sub-Program: Skills and Partnership Fund Description: As a complement to the Aboriginal Skills and Employment Training Strategy, the Skills and Partnership Fund supports time-limited projects by Indigenous organizations and their private-sector and government partners. Funding recipients deliver supports and services to First Nations, Inuit and Métis people to help them develop the necessary skills and job training to secure jobs. This program focuses on emerging or untapped economic development opportunities to meet the needs of high-demand sectors, as well as areas with skills shortages. Attention is given to ensuring that partnerships are in place prior to project initiation and that the focus of projects are responsive to demonstrated need with supports in the areas of training-to-employment, skills development and service innovation. Currently, the Skills and Partnership Fund supports labour market obligations specified in various Treaty and Self-Government Agreements that are in place with some Indigenous groups. Transfer payments are managed through contribution agreements with Indigenous organizations.

This program uses funding from the following transfer payment: Skills and Partnership Fund.

Sub-Program: Skills and Partnership Fund - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
Not available 22,895,076 22,895,076

A Call for Proposal was launched in May 2016. A total of 230 proposals were received requesting approximately $900 million in funding. Due to the large number of proposals received and the rigorous assessment conducted, project implementation was delayed. In addition, as the SPF TB Submission was approved after the DP (RPP), there were no planned numbers at the time of the DP (RPP) publication.

Sub-Program: Skills and Partnership Fund - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
Not available 52 52

As the SPF TB Submission was approved after the DP (RPP), there were no planned FTEs at the time of the DP (RPP) publication.

Sub-Program: Skills and Partnership Fund - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–1623 2016–17
Through partnership-based and project-specific skills development and employment training, an increasing number of Indigenous peoples are employed and integrated into the Canadian labour market Number of clients who obtained employment following service intervention(s)

Source: Administrative data

1,600 March 31, 2017 5,007 1,77224 1,68624

23. The SPF program was scheduled to sunset in March 2015, but a limited number of projects were extended for 2015-16 pending the launch of the renewed program. Projects were re-extended for 2016-17 while a Call for Proposals was conducted.

24. Due to delays in the reporting cycle, the historical data have been revised from what was previously reported in the 2015-16 Departmental Performance Report to reflect updated results.

Sub-program: First Nations Job Fund

Sub-Program: First Nations Job Fund Description: The Indigenous youth population is growing in First Nations communities, where there are high unemployment rates and a high dependency on Income Assistance, especially on reserves. The First Nations Job Fund (FNJF) aims to provide on-reserve First Nations Income Assistance recipients between 18 and 24 years of age, who are able to work and who are trainable within one year, with the personalized training necessary to access jobs. Clients are referred to the Fund through the Indigenous and Northern Affairs Canada (INAC) Enhanced Service Delivery system. This program is delivered through the Aboriginal Skills and Employment Training Strategy delivery network. Selected organizations work with local training facilities and employers to ensure that Income Assistance recipients referred from the Enhanced Service Delivery system are provided with the training-to-employment and employment supports they need to secure jobs. The Fund is one of two components of the First Nations Income Assistance Reform Initiative—a joint initiative between INAC, that delivers the enhanced Service Delivery, and ESDC, that administers the FNJF.

This program uses funding from the following transfer payment: First Nations Job Fund.

Sub-Program: First Nations Job Fund - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
32,892,261 16,907,665 (15,984,596)

Spending for the FNJF is based on cost per client. Of the 3,777 clients expected to be referred from INAC's Enhanced Service Delivery (ESD) to the FNJF, 1,444 clients (as of March 2017), representing 38% of expected referrals, were actually referred and served by the FNJF, accounting for lower than Planned spending. FNJF sunset March 31, 2017.

Sub-Program: First Nations Job Fund - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
14 17 3

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: First Nations Job Fund - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
First Nations Job Fund clients on reserve are employed and integrated into the labour market Proportion of the clients who obtained employment following service intervention(s)

Source: Administrative data

30% March 31, 2017 Not available as this was a new/modified indicator. 30% 18%

Sub-program: Job Bank

Sub-Program: Job Bank Description: Job Bank provides timely and relevant labour market information on employment opportunities across Canada to help workers find suitable employment and help employers find suitable workers. This program targets employers, individuals (e.g. job seekers, unemployed Canadians, students, newcomers and potential immigrants), career practitioners (e.g. employment and vocational counselling organizations, education/learning institutions and community organizations) and government analysts and decision-makers (including federal-provincial/territorial government organizations and programs, ESDC/Service Canada). Job Bank offers a free and bilingual job website, delivered in collaboration with provinces and territories, which allows employers to post available job opportunities and job seekers to search for jobs. In addition, Job Bank includes a variety of economic, labour market and demographic reports, including occupational profiles and projections. This program is legislated by Employment Insurance Act subsections 60 (1) and (2); section 58, subsection C of the National Employment Service (Employment Insurance Regulations); and the International Labour Organization Convention 88.

Sub-Program: Job Bank - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
20,488,295 20,841,848 353,553
Sub-Program: Job Bank - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
222 198 (24)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Job Bank - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Labour market information responds to the needs of students, workers, employers, policy-makers, governments and stakeholder organizations Number of website visits

Source: Administrative data

55 million/year March 31, 2017 Not available as this was a new/modified indicator. 67,372,234 of website visits 65,387,512 website visits
Number of active employer files in the system

Source: Administrative data

50,000 March 31, 2017 Not available as this was a new/modified indicator. 130,75125

47,995 active employers on Job Bank

82,756 indirect employers on Job Bank

131,494

52,854 active employers on Job Bank

78,640 indirect employers on Job Bank

Number of job search service subscribers (Job Alerts and Job Match)

Source: Administrative data

Job Alerts: 650,000

Job Match: 40,000

March 31, 2017 Not available as this was a new/modified indicator. 650,451 Job Alerts active subscribers at year end

33,956 active Job Match users at year end

26 212,520 Job Alerts subscribers

179,442 new Job Match users

690,033 Job Alerts active subscribers at year end

89,933 active Job Match users at year end

26181,530 new Job Alerts subscribers

144,469 new Job Match users

Number of wages and employment outlooks updated on a yearly basis for all economic regions, provinces/territories and national

Source: Administrative data

Wage data: 15,500

Employment outlooks: 19,000 (100% of occupations)

March 31, 2017 Wage data: 16,500

Employment outlooks: 18,500

Wage data: 15,500

Employment outlooks: 16,500

Wage data: 16,600

Employment outlooks27: 2817,000

25. 47,995 represents the number of active employer accounts on the new Job Bank for Employers module. This number does not account for additional employers who, over the course of 2015–16, only posted on the old Job Bank employer module and did not transition to the new module. 82,756 represents the number of employers whose jobs were supplied to Job Bank through a feed from another job board. This number may include duplicates since it considers multiple external sources.

26. These numbers reflect upcoming targets as reported in the FY17-18 RPP as we moved to report on new subscribers/users instead of total numbers of subscribers/users at year end.

27. Data permitting: This excludes cases where information for certain occupations in certain regions is unavailable and/or is of insufficient quality. This can occur due to the use of survey data and the fact that not all occupations are found in all parts of Canada.

28. The move to the new National Occupational Classification (NOC) reduced the total number of occupations for each level of geography.

Sub-program: Sectoral Initiatives Program

Sub-Program: Sectoral Initiatives Program Description: The Sectoral Initiatives Program is a grants and contributions program with the objective of addressing current and future skills shortages by supporting the development and distribution of sector-specific labour market intelligence, national occupational standards and skills certification and accreditation systems. The mandate is to help industry identify, forecast and address human resources and skills issues through partnership-based projects for key sectors of the Canadian economy to help ease labour mobility and labour market adjustment.

This program uses funding from the following transfer payment: Sectoral Initiatives Program.

Sub-Program: Sectoral Initiatives Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
31,464,781 23,699,690 (7,765,091)

SIP projects are complex and multi-year in nature. Most of the SIP projects began in the last quarter of 2013-2014 and were three years or less in duration; as such, 2016-2017 was the last fiscal year for many projects, and it was a partial year. Given that it is difficult to accurately forecast expenditures for fiscal year three at the beginning of the projects, there is often a variance between the authorized budget and the Actual spending, especially in the final year of the program cycle. Wherever it makes sense, SIP funds solicited projects aligned with policy interests, industry needs, and program Terms and Conditions to minimize variance. In 2016-2017, the variance between planned and actuals can also be attributed to a delay in launching a new call for proposals.

Sub-Program: Sectoral Initiatives Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
47 46 (1)
Sub-Program: Sectoral Initiatives Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Sectoral stakeholders benefit from industry-validated labour market intelligence products, national occupational standards, and certification and accreditation programs Number of labour market information reports or forecasting systems, national occupational standards, certification and accreditation regimes developed or updated via Sectoral Initiatives Program projects

Source: Administrative data

Labour Market Information: 9729

National Occupational Standards: 6829

Certification: 2429

Accreditation: 729

March 31, 2017 Reports: 85

Forecasting systems: 12

NOS: 50

Certification: 36

Accreditation programs: 22

Reports: 9730

Forecasting systems: 4330

NOS: 13430

Certification: 1230

Accreditation programs: 130

Not available31

29. Targets are based on historical data and take into account the long-term nature of the projects and cyclical nature of the program. A decrease in the number of products in a particular fiscal year may simply indicate that new projects are starting while a significant increase may indicate several projects have been completed in that year. Furthermore, since industry needs evolve and industry responses to calls for proposal processes dictate the types of proposals received, there is no assurance that projects will align with targets.

30. Previously reported results for 2015-16 in the 2017-18 Departmental Plan were preliminary survey results that had not been verified. These are the final validated results for 2015-16.

31. There is a lag in the availability of data for 2016-17.

Sub-program: Literacy and Essential Skills

Sub-Program: Literacy and Essential Skills Description: Some Canadians, particularly from vulnerable groups, may not have the literacy and essential skills needed to fully participate in the labour force. The program supports Canadians to improve their literacy and essential skills to help them to better prepare for, get and keep a job and to adapt and succeed at work. Efforts focus on supporting the integration of literacy and essential skills into employment and training programs, which are largely delivered by provincial and territorial governments and further supported by $2.7 billion in federal labour market transfers (e.g. Canada Job Fund and Labour Market Development Agreements, as well as other programs such as the Aboriginal Skills and Employment Training Strategy).

To advance its mandate, the program engages with partners and stakeholders nationwide to acquire knowledge and promote the integration of effective practices across the country.

The program does not provide funding for the delivery of training services or for the operating needs of training providers. Its efforts complement those of provincial and territorial governments, which are the primary funders of literacy and essential skills training services. It targets labour market stakeholders (including employers, industry associations, post-secondary education institutions and skills training providers) to integrate literacy and essential skills interventions into their programming, services and policies.

This program uses funding from the following transfer payment: Adult Learning, Literacy and Essential Skills Program. The program also links with the Roadmap for Canada’s Official Languages 2013–18.

Sub-Program: Literacy and Essential Skills - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
28,797,155 12,365,810 (16,431,345)

An open call for innovative essential skills training models was held in February 2015, with an annual budget of approximately $10M per year over 5 years. In fiscal year 2016-17, an additional $5M per year was allocated to increase the number of projects supporting Indigenous people, bringing the cumulative total to approximately $15M per year over five years. As of March 2017, proposal negotiations have advanced and continue to be under review by the Department. Accordingly, less funds than anticipated were expended in fiscal year 2016-17.

Sub-Program: Literacy and Essential Skills - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
54 37 (17)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Literacy and Essential Skills - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Adult Canadians have the literacy and essential skills they need to do their job, adapt and succeed in the labour market, and contribute to their communities and families Number of organizations supporting essential skills training and development

Source: Administrative data

40032 March 31, 2017 400 225 636
Number of Canadians having accessed essential skills trainings or supports

Source: Administrative data

10,000 to 15,00032 March 31, 2017 8,779 14,204 8,33033

32. Numbers include organizations funded under the Adult Learning, Literacy and Essential Skills Program, Aboriginal Skills and Employment Training Strategy, and Skills and Partnership Fund and the clients they serve as well as availing of resources made available through ESDC.

33. An open call for innovative essential skills training models was held in February 2015, with an annual budget of approximately $10M per year over 5 years. In fiscal year 2016-17, an additional $5M per year was allocated to increase the number of projects supporting Indigenous people, bringing the cumulative total to approximately $15M per year over five years. As of March 2017, proposal negotiations have advanced and continue to be under review by the Department. Accordingly, results were lower than anticipated in fiscal year 2016-2017.

Sub-program: Skilled Trades and Apprenticeship (Red Seal Program)

Sub-Program: Skilled Trades and Apprenticeship (Red Seal Program) Description: Tradespeople are a key component of the highly skilled workforce that supports Canadian competitiveness. Skilled Trades and Apprenticeship targets skilled trade workers and registered apprentices, working with jurisdictions through the Canadian Council of Directors of Apprenticeship (CCDA) to deliver the Interprovincial Standards Red Seal program. The CCDA comprises the apprenticeship authorities from each province and territory and representatives from ESDC. The Red Seal program helps to develop a highly qualified, productive and mobile skilled trades workforce by developing high-quality Red Seal products, including Red Seal occupational standards and interprovincial examinations for the trades in collaboration with industry. Tradespersons who meet the Red Seal standards receive a Red Seal endorsement on their provincial/territorial trade certificates. The CCDA also collaborates to harmonize apprenticeship training requirements in most jurisdictions and to develop common apprenticeship training resources such as interprovincial program guides, as well as tools for building essential skills.

Sub-Program: Skilled Trades and Apprenticeship (Red Seal Program) - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
9,686,036 11,986,161 2,300,125

The variance between planned and Actual spending in 2016-17 is attributable to EI Part II funding for the Flexibility and Innovation in Apprenticeship Technical Training (FIATT) pilot not being approved or reported in Planned spending at the beginning of the fiscal year but included in Actual spending at year end.

Sub-Program: Skilled Trades and Apprenticeship (Red Seal Program) - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
46 41 (5)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Skilled Trades and Apprenticeship (Red Seal Program) - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
The Red Seal program is recognized by industry as a standard for certification of competency in the skilled trades Percentage of Red Seal occupational standards that are up-to-date and reflect labour market needs

Source: Administrative data

100% March 31, 2017 96% 88%34 86%34
Through increased progression in the first two years of an apprenticeship program, completions are enhanced in the designated Red Seal trades Percentage of apprentices covered by a Red Seal trade

Source: Registered Apprenticeship Information System, Statistics Canada

75% March 31, 2017 78% 79% Not available35
Percentage of apprentices who complete an apprenticeship program and obtain certification in a Red Seal trade36

Source: Registered Apprenticeship Information System, Statistics Canada

50% March 31, 2017 54% 50% Not available35

34. To achieve greater efficiencies in collaboration with industry, the CCDA has aligned consultations on the development of Red Seal occupational standards with the harmonization of apprenticeship training. This is being done to be effectively meet the Forum of Labour Market Ministers commitments of 30 trades harmonized covering 90% of apprenticeships by 2020. In doing so, however, there are some low-usage trades' standards that are not being updated as frequently.

35. The Registered Apprenticeship Information System (RAIS) is an annual survey that is released on an 18-month delay. The 2015 RAIS was released on June 27, 2017.

36. This indicator is calculated by dividing the number of individuals who completed their program and obtained certification this year (i.e. 2015) by the number of individuals who registered in an apprenticeship program five years previously (i.e. 2010). A five-year time period is used for the calculation as data indicates that this is the average length of time required to complete an apprenticeship program.

Sub-program: Apprenticeship Grants

Sub-Program: Apprenticeship Grants Description: Apprenticeship grants are incentives to attract Canadians to the trades and to assist apprentices in the Red Seal trades to progress and complete their training. This program targets eligible Canadian citizens, permanent residents and protected persons who are out of high school and are registered apprentices in one of the 57 designated Red Seal trades. It comprises two grants: the Apprenticeship Incentive Grant, a taxable cash grant of $1,000 per year for registered apprentices (up to a maximum of $2,000 per apprentice) who have successfully completed the technical and on-the-job training requirements for the first or second year/level of an apprenticeship program; and the Apprenticeship Completion Grant, an additional $2,000 taxable cash grant to registered apprentices upon completion of apprenticeship training and receipt of journeyperson certification. Eligibility for this program is tied to the Red Seal trades, as the Red Seal represents a standard of excellence which promotes the mobility of skilled tradespeople based on national standards. Delivery of apprenticeship grants to eligible registered apprentices involves responding to calls for information, collecting and processing applications, issuing payments and monitoring accuracy of payments.

This program uses funding from the following transfer payment: Apprenticeship Grants.

Sub-Program: Apprenticeship Grants - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
120,383,872 105,151,141 (15,232,731)

The variance between planned and Actual spending in 2016-17 is attributable to the program’s overall take up rate, where eligible apprentices are not applying for the grants to which they are entitled, or not providing the necessary documentation to complete the application process.

Sub-Program: Apprenticeship Grants - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
72 63 (9)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Apprenticeship Grants - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Participant progression in and completion of an apprenticeship program in a designated Red Seal trade is increased Number of Apprenticeship Incentive Grants issued

Source: Administrative data

53,300 March 31, 2017 52,160 52,41537 50,36737
Number of Apprenticeship Completion Grants issued

Source: Administrative data

22,500 March 31, 2017 24,043 24,210 24,52337
Apprenticeship Incentive Grant applicants receive a payment, or a non-payment notification, in a timely manner Percentage of initial Apprenticeship Incentive Grant payments and non-payment notifications issued within 28 days

Source: Common System for Grants and Contributions; administrative data

95% March 31, 2017 97% 99% 100%38
Apprenticeship Completion Grant applicants receive a payment, or a non-payment notification, in a timely manner Percentage of initial Apprenticeship Completion Grant payments and non payment notifications issued within 28 days

Source: Common System for Grants and Contributions; administrative data

95% March 31, 2017 98% 99% 100%38

37. The variance between the target number of Apprenticeship Incentive Grants and the actual number of grants issued was -5.5% in 2016–17 and can be attributed to lower than expected up-take. The variance between the target number of Apprenticeship Completion Grants and the actual number of grants issued was more than 5% in 2016-17 and can be attributed to a strong demand for grants by completing apprentices.

38. The target was exceeded as a result of efficiencies gained in streamlining grant applications processing and improved training for apprenticeship grant specialized processing agents. Performance improvement can also be attributed to collaboration between national operations and processing sites to remove redundancies in processes, address gaps in procedures and improved communications with provincial/territorial trade authorities. Additionally, workloads are monitored closely to adjust for fluctuations and ensure targets are being met.

Sub-program: Foreign Credential Recognition Program

Sub-Program: Foreign Credential Recognition Program Description: Canada's aging society, combined with its low population growth, are creating labour market pressures that heighten the need for immigrants and other internationally trained individuals to integrate rapidly into the Canadian labour market. The Foreign Credential Recognition Program targets internationally trained professionals and tradespersons, working with provincial and territorial governments and various organizations (such as regulatory bodies, national associations and credential assessment agencies) to facilitate credential recognition processes and ensure they are fair, consistent, transparent and timely. This program provides strategic financial support to its stakeholders through contribution agreements for key high-demand professions and skilled trades as well as other occupations to ensure that professionals and tradespersons who have obtained their credentials in another country can fully use their skills in Canada’s labour market. In order to streamline foreign credential recognition processes, this program facilitates national coordination among provinces and territories and other partners. The Foreign Credential Recognition Program also works to implement domestic labour mobility initiatives, and complements the Agreement on Internal Trade, by facilitating national coordination among partners and reducing barriers faced by workers in regulated occupations as they pursue employment opportunities across the country.

This program uses funding from the following transfer payment: Foreign Credential Recognition Program.

Sub-Program: Foreign Credential Recognition Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
28,006,157 11,675,624 (16,330,533)

The variance between planned and Actual spending in 2016-17 is attributable to unused funding from contribution agreements with provincial and territorial governments and delays in implementing new projects due to the time required for project development and assessments.

Sub-Program: Foreign Credential Recognition Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
58 37 (21)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Foreign Credential Recognition Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
The labour market needs of immigrant workers, employers and other stakeholders are met Portion of skilled immigrants in regulated occupations targeted by systemic foreign credential recognition interventions

Source: Immigration, Refugees and Citizenship Canada, Statistics Canada and administrative data

78% March 31, 2017 80% 80% 80%39

39. This is a cumulative indicator that demonstrates the increasing influence FCRP funded projects have on regulatory bodies and national associations. A regulated occupation is considered targeted if FCRP has funded a project with a relevant regulatory body or national association. This information is recorded on a fiscal year basis with FCRP Operations as the source of this data. Statistics on skilled immigrant population broken down by occupation intended occupation according to landing data comes from a data request from IRCC, which has been gathered in collaboration with Statistics Canada. IRCC data is recorded on an annual basis. Taking into account lag time for IRCC data, this indicator compares program data up to 2016-17 with 2016 landing data. FCRP can produce this statistic annually upon receipt of updated data from IRCC.

Sub-program: Temporary Foreign Worker Program

Sub-Program: Temporary Foreign Worker Program Description: The Temporary Foreign Worker Program (TFWP) plays a key role in supporting Canada's economic growth by enabling employers to hire foreign workers on a temporary basis to fill short-term labour needs when Canadians and permanent residents are Not available. The Program is jointly administered by ESDC and Immigration, Refugees and Citizenship Canada (IRCC). Service Canada conducts labour market impact assessments for employers applying to hire temporary foreign workers to determine the likely effect these workers would have on the Canadian job market. This program assesses the impact by looking at available labour market information for the region and the occupation, the employers’ recruitment and advertisement efforts, wages and working conditions, labour shortages and the transfer of skills and knowledge to Canadians. Service Canada answers TFWP queries through Employer Contact Centres, the Internet and at in-person points of service. ESDC works closely with IRCC and the provinces and territories to monitor and share information that has an impact on the integrity of the TFWP and the International Mobility Program (IMP) which is led by IRCC. These programs are legislated through the Immigration and Refugee Protection Act and Regulations. Service Canada conducts inspections for the TFWP and, on behalf of IRCC, for the IMP. In Quebec, the TFWP is administered in partnership with the Province.

Sub-Program: Temporary Foreign Worker Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
54,379,187 49,213,207 (5,165,980)

The variance is partly due to the additional time that was required to ramp up the number and type of resources required to conduct on-site inspections. It is also due to lower than forecasted requests for Labour Market Impact Assessments.

Sub-Program: Temporary Foreign Worker Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
595 546 (49)

The variance in FTE utilization is resulting from a realignment of staffing to match Sub-Program Activity within the Program.

Sub-Program: Temporary Foreign Worker Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
The program is responsive to labour needs when qualified Canadians and permanent residents are Not available Percentage of eligible applications processed within 10 business days

Source: Administrative data

80% March 31, 2017 Not available as this was a new/modified indicator. 87.9%40 79%
Improve the integrity of the TFWP, with the implementation of stronger enforcement and tougher penalties Percentage of employers targeted to undergo an inspection

Source: Administrative data

100% March 31, 2017 Not available as this was a new/modified indicator. Not available as this was a new/modified indicator. 100%41
Canadians have access to Temporary Foreign Worker Program information through the Employer Contact Centre within the specialized call centres Percentage of specialized calls answered by an Employer Contact Centre agent within 10 minutes

Source: Symposium Call Center Server; administrative data

80% March 31, 2017 91% 81% 96%42

40. During the 2015–16 fiscal year, the Temporary Foreign Worker Program (TFWP) processed approximately 88% of eligible applications received during the fiscal year within 10 business days, which is above the target of 80%. 2015–16 was the first full fiscal year in which the 10 business day service was provided for eligible LMIAs that met specific criteria established as part of the TFWP reforms. As such there are no historical results available for comparison.

41. During the 2016-17 fiscal, the Department’s compliance activities included both on-site inspections and paper-based reviews. Full implementation of on-site inspections began later in the fiscal year which was later than peak business cycles for key sectors. The Department exceeded its overall commitment to conduct 3,547 compliance activities; however, it conducted fewer of the more resource-intensive on-site inspections than originally planned, and conducted more of the less resource-intensive paper-based activities. In 2016-17, over 3,600 compliance activities (on-site and paper-based) were conducted. In addition, the Department received lower than forecasted requests for Labour Market Impact Assessments.

42. The Employer Contact Centre (ECC), Temporary Foreign Worker Program (TFWP) specialized call centres answered 96 percent of calls within 10 minutes, exceeding the established target. The target was exceeded in the ECC due to proactive staffing practices resulting in optimized staffing levels, due to ensuring an optimized management of resources by efficiently scheduling off phone activities, resulting in enhanced performance.

Program: Learning

Sub-program: Canada Student Loans and Grants and Canada Apprentice Loans Program

Sub-Program: Canada Student Loans and Grants and Canada Apprentice Loans Program Description: The Canada Student Loans and Grants and Canada Apprentice Loans Program provides repayable loans and non-repayable grants to help Canadians finance their participation in post-secondary education. Recipients of these loans and grants include full- and part-time students, students from low- and middle-income families, students with dependants and students with permanent disabilities. The Program also offers apprentice loans of up to $4,000 per period of technical training to apprentices registered in Red Seal trades. Students and apprentices who receive loans also have access to debt management measures if they are experiencing financial difficulty in repaying their loans. These loans and grants, and debt management measures, are delivered in partnership with the participating provinces and territories, a third-party service provider, educational institutions and agencies, financial aid administrators and financial institutions. Activities are enabled by the Canada Student Financial Assistance Act, the Canada Student Loans Act, the Apprentice Loans Act and related Regulations. Provinces and territories that do not participate in this program are provided with an alternative or special payment to fund similar programs and services.

The Program uses funding from the following transfer payments:

  • Canada Student Loans Program – Interest Payments and Liabilities (Statutory)
  • Canada Student Loans Program – Direct Financing Arrangement (Statutory)
  • Canada Student Grants Program (Statutory)
  • Canada Apprentice Loans (Statutory)
Sub-Program: Canada Student Loans and Grants and Canada Apprentice Loans Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
1,511,222,401 1,848,415,989 337,193,588

The variation comes from two main factors. First, as part of Budget 2016, Canada Student Grants for low- and middle-income students as well as for part-time students were increased by 50 per cent. The increase has been in place since August 1st, 2016. The remaining variation can be explained by loans that were written off by Employment and Social Development under Vote 7c from the Appropriation Act No. 5, 2016-17.

Sub-Program: Canada Student Loans and Grants and Canada Apprentice Loans Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
239 227 (12)

Sub-Program: Canada Student Loans and Grants and Canada Apprentice Loans Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canadians, including those from under-represented groups, have access to financing for their post-secondary education Percentage and number of full-time post secondary students (aged 15 to 29) in participating provinces/territories who used a Canada Student Loan, and/or a Canada Student Grant and/or who benefited from an interest-free status on their loan while attending school to help finance their participation in post-secondary education

Source: Administrative data and Canada Student Loans and Grants Program Actuarial Report

47%

(534,000)

March 31, 2017 46% (547,500) 50% (562,000) 43 48%44 (562,000)
Student loan borrowers can and do repay their loans Default rate each year is within +/- 3 percentage points of default rate in previous year

Source: Canada Student Loans Program and administrative data

+/- 3 percentage points July 31, 2017 12% 11% Not available45
Clients are satisfied with the quality of services they receive Percentage of in-study and in-repayment borrowers who are satisfied with the overall loan experience provided by the Canada Student Loans and Grants and Canada Apprentice Loans Program

Source: Canada Student Loans and Grants Program Client Satisfaction Survey

78–80% March 31, 2017; 84% 83% 80%
Apprentices registered in Red Seal trades benefit from financing for apprenticeship training Number of Red Seal apprentices who received Canada Apprentice Loans

Source: N/A

Not applicable Not applicable 4,80046 15,700 15,600

43. While the percentage of students has increased, the number of students has decreased as a result of declining enrolment in post-secondary education.

44. Note that the numerator of the indicator (number of students benefiting from SFA) remains the same as last year; However, the Office Chief Actuarial projects an increase in the denominator (number of students in PSE), which leads to the decrease in percentage.

45. This indicator shows the three-year default rate of those Canada Student Loans borrowers who entered repayment in 2014-2015 and will finish their third year of repayment in the current reporting year (2016-2017). At the time of reporting, the 2016-2017 loan year has not yet finished, therefore the three-year default rate is projected using the first two years of data.

46. The Canada Apprentice Loan Program began in 2015.

Sub-program: Canada Education Savings Program

Sub-Program: Canada Education Savings Program Description: The Canada Education Savings Grant (CESG) and the Canada Learning Bond (CLB) are intended to make post-secondary education more affordable by encouraging early planning and saving for education. Funds can later be withdrawn to help finance children’s post-secondary education. The Canada Education Savings Grant provides matching grants on contributions to Registered Education Savings Plans (RESPs) for Canadian children aged 17 and under. Eligible low-income families can also benefit from the Canada Learning Bond, which provides funds that are added to the RESPs of children born on or after January 1, 2004. The program is delivered through an alternative service delivery arrangement with financial institutions, banks, mutual fund companies and scholarship foundations. The Canada Education Savings Program complements the Canada Student Loans Program and other labour market and skills development programs offered by ESDC. Funding and activities under this program are governed by the Canada Education Savings Act and related Regulations.

This program uses funding from the following transfer payment: Canada Education Savings Program.

Sub-Program: Canada Education Savings Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
967,843,485 1,001,751,440 33,907,955
Sub-Program: Canada Education Savings Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
109 97 (12)

As a result of delays in staffing actions and unexpected employee departures, actuals FTE’s were lower than planned.

Sub-Program: Canada Education Savings Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canadians are able to finance their participation in post-secondary education using RESP savings Percentage of full- and part-time post-secondary students (aged 15 to 29) who used RESP funds to help finance their participation in post-secondary education

Source: Administrative data and Statistics Canada, Labour Force Survey

23.5% December 31, 2016 2014: 22.2% (382,050) 2015: 23.1% (395,027) 2016: 24.4% (419,611)
Children under 18 have savings for post-secondary education in RESPs Total amount of RESP assets at the end of the current calendar year

Source: Canada Education Savings Program administrative data

$46 billion December 31, 2016 2014: $44.4 billion 2015: $47.0 billion 2016: $51.3 billion
Percentage of children under 18 (in the current calendar year) who have ever received a Canada Education Savings Grant

Source: Canada Education Savings Program administrative data

50.5% December 31, 2016 2014: 48.7% 2015: 50.1% 2016: 51.1%
Low-income families open RESPs for their children's post-secondary education Percentage of eligible children, in the current calendar year, who have ever received a Canada Learning Bond

Source: Canada Education Savings Program administrative data

34.5% December 31, 2016 2014: 31.5% 2015: 33.1% 2016: 34.7%

Program: Labour

Sub-program: Labour Relations

Sub-Program: Labour Relations Description: This program seeks to promote and sustain cooperative workplace relations in the federal jurisdiction, which covers strategically important sectors of the economy, including air transportation, inter-provincial rail and road transportation, telecommunications, banking, grain handling, nuclear facilities and federal Crown corporations. It also applies to private-sector employers and employees in Yukon, the Northwest Territories and Nunavut. The program provides mediation and conciliation services to assist employers and unions in achieving a collective agreement without resorting to a work stoppage. It seeks to support constructive labour management relations through preventive mediation services that identify opportunities for employers and unions to meet and discuss issues of mutual interest and to support new and innovative approaches to collective bargaining. This program also appoints arbitrators, adjudicators and referees for grievances under Part I of the Canada Labour Code, for unjust dismissal and wage recovery appeals under Part III of the Code and appeals under the Wage Earner Protection Program Act.

Sub-Program: Labour Relations - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
16,879,785 15,448,596 (1,431,189)

The Actual spending is lower than anticipated. Internal resources realignment continues to be necessary across the sub-programs to reflect a more accurate allocation of resources throughout the PAA.

Sub-Program: Labour Relations - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
150 130 (20)

The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.

Sub-Program: Labour Relations - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Potential labour disputes are resolved without a work stoppage through mediation and conciliation Percentage of labour disputes settled under Part I (Industrial Relations) of the Canada Labour Code without work stoppages, where parties were assisted by Labour Program officers

Source: Administrative data

90% March 31, 2017 95% 94% 97%

Sub-program: Workplace Health and Safety

Sub-Program: Workplace Health and Safety Description: This program seeks to promote and sustain safe workplaces in the federal jurisdiction (interprovincial transportation, post office and courier companies, telecommunications, banking, grain handling, nuclear facilities, federal Crown corporations and Indigenous governments and their employees). It seeks to ensure federal employers’ compliance with relevant occupational health and safety standards through employer and employee cooperation to ensure healthy and safe workplaces in targeted high-risk industries. It also provides income support and rehabilitation support to injured federal workers and merchant seamen.

Sub-Program: Workplace Health and Safety - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
186,159,387 193,219,529 7,060,142
Sub-Program: Workplace Health and Safety - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
274 264 (10)
Sub-Program: Workplace Health and Safety - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
The number of injuries and fatalities in high-risk industries are reduced Percentage annual (year-over-year) decrease in the disabling injuries incidence rate in targeted high-risk federal jurisdiction sectors

Source: Federal Jurisdiction Injuries Database

1% March 31, 2017 N/A decrease of 5% Increase of 4%47

47. The increase in 2016-17 is the result of increased awareness and improved reporting practices in some industries, both positive changes and signs of progress.

Sub-sub-program: Occupational Health and Safety

Sub-sub-program: Occupational Health and Safety Description: This program has the goal of reducing work-related accidents and illnesses in federal jurisdiction workplaces. It also develops and amends occupational health and safety legislation and regulations for federally regulated workplaces and the federal public service and produces tools to assist employers and employees in understanding their roles and responsibilities under the Canada Labour Code. The program develops and disseminates promotional material and advises employers on how to achieve compliance with the Canada Labour Code. It also conducts inspections and investigations, issues directions to employers to comply with the legislation and, if necessary, initiates prosecutions. Further, under the Labour Funding Program, a grant is disbursed that supports federal workplace health and safety objectives linked to Part II of the Canada Labour Code.

Sub-sub-program: Occupational Health and Safety - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
21,761,196 22,555,002 793,806
Sub-sub-program: Occupational Health and Safety - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
216 206 (10)
Sub-sub-program: Occupational Health and Safety - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Employers comply with occupational health and safety legislation and regulations once a violation has been identified and Assurance of Voluntary Compliance or Workplans have been received Percentage of violations that are corrected by the employer following receipt by the Labour Program of Assurance of Voluntary Compliance or Workplans

Source: Labour Application 2000

90% March 31, 2017 96% 97% 98%

Sub-sub-program: Federal Workers’ Compensation

Sub-sub-program: Federal Workers’ Compensation Description: This program oversees income maintenance, medical benefits, support of the return to work process and vocational rehabilitation services to workers in the federal public sector who sustain an occupational injury or illness. It also provides benefits to injured merchant seamen, survivors of employees slain on duty and inmates. The program ensures compliance with federal statutes through collaboration with federal employers, employees and provincial workers’ compensation boards. Shorter reporting times will result in earlier intervention and, subsequently, quicker returns to work, positively influencing worker productivity and social and financial costs.

Sub-sub-program: Federal Workers’ Compensation - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
164,398,191 170,664,527 6,266,336
Sub-sub-program: Federal Workers’ Compensation - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
58 58 Not available
Sub-sub-program: Federal Workers’ Compensation - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Federal workers have timely access to the compensation, benefits and remedies to which they are entitled under the Government Employees Compensation Act Percentage of claims with reporting times of under 15 days from the date the claim is reported

Source: National Injury Compensation System

60% March 31, 2017 N/A 74%48 95%48

48. The performance during the period of adjustment before and after centralization over the last few years was not consistent and made it challenging for the Department to forecast an exact target for the first year.

Sub-program: Labour Standards and Equity

Sub-Program: Labour Standards and Equity Description: This program seeks to promote and sustain fair and equitable workplaces in the federal jurisdiction (interprovincial transportation, post office and courier companies, telecommunications, banking, grain handling, nuclear facilities, federal Crown corporations, companies that have contracts with the federal government, and some First Nations employers and employees). The program administers and enforces labour standards through education and compliance activities. It also seeks to identify and eliminate barriers to employment for the four designated groups (women, Indigenous peoples, persons with disabilities and members of visible minorities) in the federal jurisdiction. The program also reduces the economic insecurity of workers through the protection of wages and vacation, severance and termination pay when their employer declares bankruptcy or becomes subject to receivership.

Sub-Program: Labour Standards and Equity - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
67,662,060 39,382,502 (28,279,558)

The annual program spending remains well below the statutory envelope allocated to the WEPP due to relatively low demand on the program year over year.

Sub-Program: Labour Standards and Equity - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
179 223 44

The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.

Sub-Program: Labour Standards and Equity - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Federally regulated employers comply with set conditions of employment Three-year average number of violations under Part III of the Canada Labour Code per 1,000 federally regulated employees.

Source: Labour Application 2000

Under 5 per 1,000 FTEs March 31, 2017 4.2 3.8 3.7

Sub-sub-program: Labour Standards

Sub-sub-program: Labour Standards Description: This program seeks to support fair and equitable workplaces through the administration and enforcement of labour standards (Part III of the Canada Labour Code) that define minimum conditions of employment in the federal jurisdiction. The program also develops educational materials to assist employers and workers in understanding their rights and obligations; provides advice to employers and workers who have questions about their rights and responsibilities; and engages in proactive inspections of employer records to verify compliance, while targeting those employers with a history of non compliance. The Federal Mediation and Conciliation Service contributes to the dispute resolution process when it becomes necessary to appoint adjudicators to hear unjust dismissal complaints and referees to hear wage recovery appeals under Part III of the Canada Labour Code.

Sub-sub-program: Labour Standards - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
14,939,974 16,490,427 1,550,453

The Actual spending is higher than anticipated; resources realignment continues to be necessary across the sub-programs.

Sub-sub-program: Labour Standards - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
140 177 37

The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.

Sub-sub-program: Labour Standards - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Fair and equitable workplaces are achieved through the enforcement of labour standards legislation and regulations Percentage change over a three-year period in the rate of recurring monetary violations (in federal jurisdiction industries)

Source: Labour Application 2000, Federal Jurisdiction Injuries Database

1% decrease March 31, 2017 N/A 2013–14 to 2015–16: Decrease of 14% 2014-15 to 2016-17: Decrease of 3%

Sub-sub-program: Workplace Equity

Sub-sub-program: Workplace Equity Description: This program helps to achieve equitable representation in workplaces by requiring federally regulated private-sector employers and federal contractors to identify and eliminate employment barriers for the four designated groups (women, Indigenous peoples, persons with disabilities and members of visible minorities) under the Employment Equity Act. It also seeks to prevent the emergence of future employment barriers and to foster a climate of equity in these organizations by enforcing the Employment Equity Act through mandatory employer reporting as well as engagement initiatives. The program administers the Legislated Employment Equity Program and the Federal Contractors Program in order to support the federal government’s objectives and policies on employment equity. In addition, the program administers the Workplace Opportunities: Removing Barriers to Equity grant and contribution program which supports federally regulated private-sector employers covered by the Employment Equity Act in their efforts to improve designated group representation through partnerships and industry-tailored strategies.

Sub-sub-program: Workplace Equity - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
1,581,769 1,198,885 (382,884)

The Actual spending is lower than anticipated; resources realignment continues to be necessary across the sub-programs.

Sub-sub-program: Workplace Equity - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
17 12 (5)

The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.

Sub-sub-program: Workplace Equity - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Program officials provide sound advice and support to federally regulated private-sector employers and federal contractors Percentage of employment equity reports submitted on time

Source: Workplace Equity Information Management System

95% June 1, 2016 100% 100% 100%
Percentage of employment equity reports that are in compliance with the reporting requirements of the Act

Source: Workplace Equity Information Management System

95% September 1, 2016 100% 100% 100%
Percentage of required compliance assessments completed within six months of initiation

Source: Workplace Equity Information Management System

95% December 31, 2016 Not available49 Not available49 78%50

49. No historical results are available because this was a new indicator for 2016-17.

50. The target was not met in 2016-17 due to an initial back-log of files to be assessed and a small number of complex files, which took over six months to resolve. The back-log issue has since been addressed by the program area and steady-state has been reached.

Sub-sub-program: Wage Earner Protection Program

Sub-sub-program: Wage Earner Protection Program Description: This program is designed to reduce the economic insecurity of Canadian workers who are owed unpaid wages and vacation, termination and severance pay when their employer declares bankruptcy or becomes subject to receivership. Individuals can receive an amount of up to four weeks’ maximum insurable earnings under the Employment Insurance Act. Service Canada’s delivery of Wage Earner Protection Program payments involves answering program queries by telephone, the Internet and at in-person points of service; collecting and processing applications; issuing notifications of initial payments or non-payment decisions; collecting and processing reconsiderations of initial decisions; collecting and processing requests for review by the Minister; and monitoring claims for accuracy. When eligible individuals receive payments under the Wage Earner Protection Program Act, they sign over their rights as creditors of the employer to the federal government to the extent of the Wage Earner Protection Program payment. Applicants who disagree with the initial eligibility decision can request a review by the Minister within 30 days of the initial decision and file a request for appeal within 60 days of the review decision. The appeals are handled by an independent adjudicator appointed by the Federal Mediation and Conciliation Service. The federal government seeks recovery of the amounts as the creditor of the employer in the bankruptcy or receivership process. This program covers workers in all labour jurisdictions.

This program uses funding from the following transfer payment: Wage Earner Protection Program.

Sub-sub-program: Wage Earner Protection Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
51,140,317 21,693,190 (29,447,127)

The annual program spending remains well below the statutory envelope allocated to the WEPP due to relatively low demand on the program year over year.

Sub-sub-program: Wage Earner Protection Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
22 34 12

The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.

Sub-sub-program: Wage Earner Protection Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Wage Earner Protection Program applicants receive a payment, or a non-payment notification, in a timely manner Percentage of initial Wage Earner Protection Program payments and non payment notifications issued within 35 calendar days

Source: Common System for Grants and Contributions and administrative data

80% March 31, 2017 Not available51 Not available51 98.9%52

51. The indicator was modified in 2016-17 by changing the service standard from 42 days to 35 days. As a result, historical results are Not available.

52. The target was exceeded as a result of efficiencies gained in streamlining of claims processing, including the elimination of redundant paper processes. Performance improvement can also be attributed to close collaboration with licensed insolvency trustees for a number of large bankruptcies that allowed for seamless and efficient processing. Additionally, improvements were made for information provided by clients in the online Wage Earner Protection Program application system. This further improved speed of decision processing performance by reducing the need for follow-up with clients by processing agents.

Sub-program: International Labour Affairs

Sub-Program: International Labour Affairs Description: This program seeks to protect Canadian workers and employers from unfair competition from other countries with poor labour standards or lax labour law enforcement. The program negotiates international labour standards that reflect Canadian values and oversees Canada’s participation in international labour forums. This program also promotes fundamental labour rights internationally to support equitable growth and social stability in developing countries, protect human rights and contribute to reducing the growing global divide between rich and poor. The program negotiates and implements international labour cooperation agreements and other frameworks and provides technical assistance to partner countries.

Sub-Program: International Labour Affairs - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
5,774,383 5,418,596 (355,787)

The Actual spending is lower than anticipated and reflects that staffing in fiscal year 2016-17 was deffered to fiscal year 2017-18. Furthermore, resources realignment continues to be necessary across sub-programs.

Sub-Program: International Labour Affairs - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
38 30 (8)

The difference between Planned and Actual FTEs reflects the need for a realignment of FTEs across sub-programs.

Sub-Program: International Labour Affairs - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Increased respect by partner countries of international labour standards Percentage of technical assistance projects successfully implemented (i.e. project objectives have been fully or partially met)

Source: Administrative data

85% Ongoing: Assessed at end date of each project N/A 100% 100%

Program: Income Security

Sub-program: Old Age Security

Sub-Program: Old Age Security Description: The Old Age Security (OAS) program is one of the cornerstones of Canada's public pension system. The objective of the OAS program is to provide a base upon which individuals can add income from other sources such as the Canada Pension Plan or Quebec Pension Plan, employer-sponsored pension plans and personal registered retirement savings plans, as well as investments and personal savings, to address their particular financial circumstances. The OAS program provides: the basic OAS pension to all eligible seniors aged 65 and over who meet the legal status and residence requirements; the Guaranteed Income Supplement (GIS) to low-income OAS pensioners; as well as the Allowances for low-income individuals aged 60 to 64 who are the spouses or common-law partners of GIS recipients, or who are widows or widowers. Service Canada’s delivery of OAS benefits involves answering program queries through specialized call centres, the Internet and at in-person points of service; collecting and processing applications and issuing payments; monitoring of decisions and payments for accuracy; administering requests for reconsideration of a decision; client authentication and identification; and preventing, detecting and addressing fraud and abuse.

This program uses funding from the following transfer payments:

  • Old Age Security pension
  • Guaranteed Income Supplement
  • Allowance payments
Sub-Program: Old Age Security - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
48,552,055,817 48,392,060,073 (159,995,744)

The difference is mainly attributable to an overestimation of the number of beneficiaries that receive OAS pension benefits and an overestimation of the OAS Benefit Repayment in the Planned spending 2016-17.

Sub-Program: Old Age Security - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
1,793 2,247 454

The difference in FTEs is mainly due to the fact that requests for additional funding and FTEs to address OAS workload were done after Planned FTE amounts were determined.

Sub-Program: Old Age Security - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canada's eligible seniors have a basic income to live and receive the Old Age Security pension benefits to which they are entitled Percentage of seniors receiving the Old Age Security pension in relation to the total number of eligible seniors (Old Age Security take-up rate)

Source: Statistics Canada

98% March 31, 2017 (2012) 98.1%53 (2013) 98.0%54 (2014) 97.7%54
Percentage of seniors receiving the Guaranteed Income Supplement in relation to the total number of eligible seniors (Guaranteed Income Supplement take-up rate)

Source: Statistics Canada

90% March 31, 2017 (2012) 88.5%53 (2013) 89.1%53 (2014) 87.5%
Eligible Old Age Security pension applicants receive a benefit payment in the right amount and in a timely manner Percentage of Old Age Security basic benefits paid within the first month of entitlement

Source: Inquiry, Reporting and Information System (IRIS); administrative data

90% March 31, 2017 88.0% 88.4% 86.8%
Percentage of payment accuracy of Old Age Security/Guaranteed Income Supplement/Allowance and Allowance for the Survivor

Source: Old Age Security Payment Accuracy Review; administrative data

95% March 31, 2017 99.1% 98.6% 97.2%
Canadians have access to Old Age Security information through specialized call centres Percentage of specialized calls answered by a Canada Pension Plan/Old Age Security agent within 10 minutes

Source: Symposium Call Center Server; administrative data

80% March 31, 2017 96% 86% 82%

53. Results have been revised following improvements to the methodology used to estimate the take-up rates.

54. Beginning in July 2013, seniors could defer receipt of their OAS pension and those seniors are included in this figure.

Sub-program: Canada Pension Plan

Sub-Program: Canada Pension Plan Description: The Canada Pension Plan (CPP) is a social insurance program that is funded by the contributions of employees, employers and self-employed persons as well as the revenue earned on CPP investments. The CPP covers virtually all employed and self-employed persons in Canada, excluding Quebec, which operates its own comprehensive plan, the Quebec Pension Plan. The CPP provides partial income replacement to contributors and their families in the event of retirement, death or disability of the contributor. (The CPP disability benefit will be discussed in a later section.) The CPP is a main pillar of Canada’s retirement income system. The Plan provides benefits to 5 million recipients. The CPP is a statutory program and stewardship is shared by the federal government and the provinces. It is enabled by the Canada Pension Plan and the Canada Pension Plan Investment Board Act. Applicants must meet the eligibility criteria in order to receive benefits. Service Canada’s delivery of CPP benefits involves answering program queries through specialized call centres, the Internet and at in-person points of service; collecting and processing applications and issuing payments; monitoring of decisions and payments for accuracy; administering requests for reconsideration of a decision, client authentication and identification; and preventing, detecting and addressing fraud and abuse.

Sub-Program: Canada Pension Plan - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
39,128,447,673 38,294,445,372 (834,002,301)

The difference is mainly due to an overestimation of CPP Benefits to be paid in the Planned spending 2016-17

Sub-Program: Canada Pension Plan - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
932 1,448 516

The difference in FTEs is mainly due to the fact that requests for additional funding and FTEs to address CPP workload were done after Planned FTE amounts were determined.

Sub-Program: Canada Pension Plan - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Eligible Canada Pension Plan contributors are provided with a measure of income security in the event of retirement Proportion of new retirement pension beneficiaries who are in the following age groups (60 to 64, 65, 66+)

Source: Canada Pension Plan administrative database

Actuarial reductions: 65%

No actuarial adjustment: 30%

Actuarial increases: 5%

March 31, 2017 (60-64): 65.1%
(65): 29.5%
(66+): 5.4%
(60-64) 64.7%
(65) 29.4%
(66+) 5.9%
(60-64) 63.3%
(65) 30.1%
(66+) 6.6%
Percentage of Canada Pension Plan contributors aged 70+ not receiving retirement benefits

Source: Office of the Superintendent of Financial Institutions

1% March 31, 2017 (2013) 1% (2014) 1% (2015) 1%
Eligible survivors and/or dependent children of deceased Canada Pension Plan contributors are protected against loss of earnings in the event of a contributor's death Percentage of Canada Pension Plan contributors who have contributory coverage for survivor benefits

Source: Office of the Superintendent of Financial Institutions

75% March 31, 2017 (2013) 75.3%55 (2014) 75.1%55 (2015) 74.9%
Eligible Canada Pension Plan retirement applicants receive a benefit payment in the right amount and in a timely manner Percentage of Canada Pension Plan retirement benefits paid within the first month of entitlement

Source: Inquiry, Reporting and Information System, administrative data

90% March 31, 2017 91.1% 94.8% 97.2%56
Percentage of payment accuracy of Canada Pension Plan

Source: Canada Pension Plan Payment Accuracy Review, administrative data

95% March 31, 2017 99.9% 99.9% 99.9%
Canadians have access to Canada Pension Plan information through specialized call centres Percentage of specialized calls answered by a Canada Pension Plan/Old Age Security agent within 10 minutes

Source: Symposium Call Center Server; administrative data

80% March 31, 2017 96% 86% 82%

55. Historical results were revised based on the 2017 CPP Record of Earnings

56. The Department’s service standard is to put individuals into pay for their CPP Retirement benefit within an individual’s first month of entitlement. While the Department aims to meet the target 90 per cent of the time, there are times when it will exceed the target. The results in 2016-17 reflect that there was a continued focus on processing CPP Retirement applications in a timely way.

Sub-program: Canada Pension Plan Disability Benefits

Sub-Program: Canada Pension Plan Disability Benefits Description: The Canada Pension Plan (CPP) disability benefit is designed to provide partial income replacement to eligible CPP contributors who are under age 65 with a severe and prolonged disability, as defined in the CPP legislation. There are two eligibility criteria for the CPP Disability Program. First, applicants must have made contributions to the program in four of the last six years, with minimum levels of earnings in each of these years, or three of the last six years for those with 25 or more years of contributions. Second, they must demonstrate that their physical or mental disability prevents them from working regularly at any job that is substantially gainful, and that it is long-term and of indefinite duration, or is likely to result in death. Children of CPP disability beneficiaries are also eligible for a flat-rate monthly benefit up to the age of 18, or up to age 25 if attending school full-time. Service Canada’s delivery of CPP disability benefits involves answering program queries through specialized call centres, the Internet and at in-person points of service; collecting and processing applications and issuing payments; monitoring of decisions and payments for accuracy; and administering requests for reconsideration of a decision; client authentication and identification; and preventing, detecting and addressing fraud and abuse.

Sub-Program: Canada Pension Plan Disability Benefits - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
4,760,468,649 4,443,077,170 (317,391,479)

The difference is mainly due to an overestimation of CPP Disability Benefits to be paid in the Planned spending 2016-17.

Sub-Program: Canada Pension Plan Disability Benefits - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
1,002 1,087 85

Actual Salary expenditures were greater than planned resulting in increased FTE utilization.

Sub-Program: Canada Pension Plan Disability Benefits - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Eligible working-age Canadians with severe and prolonged disabilities have a measure of income security Percentage of CPP contributors who have contributory coverage for CPP disability benefits

Source: Office of the Superintendent of Financial Institutions

68% March 31, 2017 67% 67% 66%
Percentage of beneficiaries who cease to receive the benefit each year due to a return to work57

Source: Canada Pension Plan administrative database

Not applicable (contextual indicator) Not applicable 7.6% 7.1%59 7.3%
CPP disability benefit applicants receive a benefit payment decision in a timely manner Percentage of CPP disability benefit initial application decisions made in 120 calendar days of receipt of a completed application

Source: Inquiry, Reporting and Information System, administrative data

80%58 (Revised from 75%) March 31, 2017 80.8% 86.1% 83.6%
Clients making requests for reconsideration of CPP disability benefit decisions receive a reconsideration decision in a timely manner Percentage of decisions made within 120 calendar days of receipt of the reconsideration request

Source: Inquiry, Reporting and Information System, administrative data

80%58 (Revised from 70%) March 31, 2017 78.3% 80.8% 83.5%
CPP disability applicants with a terminal illness receive a benefit payment decision in a timely manner A decision for applicants with a terminal illness is made within 5 business days of receiving a complete terminal illness application

Source: Administrative data

95%58 (established October 2016) March 31, 2017 N/A N/A 90.1%
CPP disability applicants with grave medical conditions receive a benefit payment decision in a timely manner A decision for applicants with a grave condition is made within 30 calendar days of receiving a complete application58

Source: Administrative data

80%58 (established October 2016) March 31, 2017 N/A N/A 78.7%
Canadians have access to CPP disability benefit information through specialized call centres Percentage of specialized calls answered by a Canada Pension Plan/Old Age Security agent within 10 minutes

Source: Symposium Call Center Server; administrative data

80% March 31, 2017 96% 86% 82%

57. Total beneficiaries who leave the benefit each year to return to work relative to total beneficiaries who leave the benefit each year (return to work, are deceased, the CPP retirement benefit).

58. The Department reviewed its CPP Disability service standards in 2016-17. The targets for both the CPP Disability initial decisions and reconsideration decisions service standards were increased to 80%, and two new service standards for "terminal illness" and "grave condition" application decisions were created. Changes were publically announced on October 31, 2016. In that short period, Service Canada processed approximately 1,500 applications (December 2016 accounting month – March 2017 accounting month) for terminal illness and approximately 600 applications (December 2016 accounting month – March 2017 accounting month) for grave conditions. For terminal Illness, decisions were made on 90 percent of these requests within 5 business days of receiving a complete application (against a target of 95 percent). For grave conditions, decisions were made on 79 percent of these requests within 30 calendar days of receiving a complete application (against a target of 80 percent). The Department continues to review administrative processes to ensure that the service standards are met going forward.

59. Data were updated following the time of submission and now reflect the associated change.

Sub-program: Canada Disability Savings Program

Sub-Program: Canada Disability Savings Program Description: Canadians with severe and prolonged disabilities often have low income and have to rely on family and others for support and care, leaving them financially vulnerable. The Registered Disability Savings Plan (RDSP) was introduced in 2008 to help persons with disabilities achieve long-term financial security by providing a tool to encourage them and their families to save for the future. This program complements the RDSP by providing Canada Disability Savings Grants and Canada Disability Savings Bonds as additional supports to encourage savings. Canadian residents who have a Social Insurance Number and are eligible for the Disability Tax Credit can open an RDSP until the end of the calendar year in which they turn 59, while grants and bonds can be paid until the end of the calendar year in which they turn 49. Money paid to a beneficiary out of their RDSP will not affect their eligibility for federal benefits, such as the Canada Child Tax Benefit, the Goods and Services Tax/Harmonized Sales Tax Credit, Old Age Security and Employment Insurance. This program is enabled by the Income Tax Act, the Canada Disability Savings Act and associated Regulations.

This program uses funding from the following transfer payment(s): Canada Disability Savings Program – Grants and Bonds.

Sub-Program: Canada Disability Savings Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
468,013,243 502,401,895 34,388,652

The Planned spending of bond and grant payments for the 2016–17 fiscal year was based on the estimated growth rate of registered plans and the observed average monthly payments of bonds and grants until September 2015. However, the Canadian Disability Savings Program (CDSP) experienced a higher than anticipated take-up resulting from a very successful mailout campaign to those eligible for the Disability Tax Credit, and therefore eligible for the CDSP in late 2015 which endured into 2016. This unanticipated increase in participation explains the 26.5% variation between planned and Actual spending on bond disbursement, since bond payments do not depend on contributions by beneficiaries and a lot of new beneficiaries received a one-time payment corresponding to a bond entitlement accruing to past eligibility. Conversely, the -0.8% variance in grant disbursements is explained by the fact that, though participation increased, beneficiaries contributed slightly less than expected and thus attracted less than the planned grant allocation.

Sub-Program: Canada Disability Savings Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
24 19 (5)

The FTE variance can be explained by delays in staffing, LIA’s, LWOP, and unexpected departures.

Sub-Program: Canada Disability Savings Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–1760
People with severe and prolonged disabilities have a measure of long-term financial security Percentage of individuals (aged 0 to 49) eligible for the Disability Tax Credit who have a Registered Disability Savings Plan

Source: Canada Disability Savings Program administrative database and Canada Revenue Agency Disability Tax Credit data

15% March 31, 2017 16.4% 22.1% 24.3%61
Percentage of Registered Disability Savings Plan beneficiaries (aged 0 to 49) receiving Canada Disability Savings Grant and/or a Canada Disability Savings Bond

Source: Canada Disability Savings Program administrative database and Canada Revenue Agency Disability Tax Credit data

81% March 31, 2017 83% 83.5% 86%
Percentage of Registered Disability Savings Plan beneficiaries (aged 0 to 49) of low to modest income receiving a Canada Disability Savings Bond who have also received a Canada Disability Savings Grant

Source: Canada Disability Savings Program administrative database and Canada Revenue Agency Disability Tax Credit data

61% March 31, 2017 Not available 57.2% 57.5%62

60. The Canada Disability Savings Program is now reporting by calendar year.

61. The program exceeded the target due to a series of successful mail out campaigns, targeting those eligible for the Disability Tax Credit, including one in November 2015, which continued to impact uptake into 2016.

62. The program did not meet the target due to the switch in reporting periods from fiscal to calendar year.

Sub-program: National Child Benefit

Sub-Program: National Child Benefit Description: The National Child Benefit (NCB) initiative, a partnership among federal, provincial and territorial governments, with a First Nations component, is designed to help prevent and reduce the depth of child poverty, promote attachment to the labour market by ensuring families are always better off as a result of working and reduce program overlap and duplication. The NCB initiative provides income support and other benefits and services to low-income families with children. The Government of Canada’s contribution to the NCB initiative is the NCB Supplement. The NCB Supplement is an additional benefit paid to low-income families with children through the Canada Child Tax Benefit, and complements other federal supports for families with children. While the NCB Supplement is delivered by the Canada Revenue Agency, ESDC is responsible for policy development with respect to the federal-provincial/territorial NCB initiative and coordinates annual federal-provincial/territorial reports to Canadians on progress.

Sub-Program: National Child Benefit - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
183,290 N/A (183,290)

The National Child Benefit program was replaced by the Canada Child Benefit.

Sub-Program: National Child Benefit - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
2 N/A (2)

The National Child Benefit program was replaced by the Canada Child Benefit.

Sub-Program: National Child Benefit - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Poverty among low-income families with children is reduced and prevented Impact on child poverty, as measured by the percentage point change in the rate of children living below the After-tax Low Income Cut-off (LICOs-AT) as a direct result of the NCB initiative in any given year

Source: Canadian Income Survey

At least 1.5 percentage points lower than it would have been without the NCB initiative in place Not applicable Not available63 Not available63 Not available63
Impact63 on child poverty, as measured by the number of children prevented from living below the After-tax Low Income Cut-off (LICOs-AT) as a direct result of the NCB initiative in any given year

Source: Canadian Income Survey

At least 110,000 Not applicable Not available63 Not available63 Not available63

63. The Performance results for the National Child Benefit Supplement were produced through simulation using Statistics Canada’s official source of income data. Beginning in 2012, that source of data became the Canadian Income Survey (CIS), which replaced the long-standing Survey of Labour and Income Dynamics (SLID). Simulation results for 2012 and subsequent years are Not available. As announced in Budget 2016, the National Child Benefit is replaced with the new Canada Child Benefit. The Department of Finance will report on performance of the Canada Child Benefit going forward.

Program: Social Development

Sub-program: Homelessness Partnering Strategy

Sub-Program: Homelessness Partnering Strategy Description: Homeless individuals and families can face a wide range of personal, financial and social challenges. Addressing these challenges in a sustainable manner requires the coordinated action of a number of partners including the federal government. The objective of the Homelessness Partnering Strategy is to support the implementation of effective, sustainable and community-based solutions to prevent and reduce homelessness across Canada. As a community-based strategy, it provides grant and contribution funding to communities and service providers across the country with a focus on the Housing First approach. Housing First involves giving people who are homeless a place to live first, and then providing other necessary supports, such as addiction treatment, to help them stabilize their lives and work towards recovery and reintegration into the community. Federal funds are directed toward community priorities, which are identified through an inclusive community planning process involving officials from all levels of government, community stakeholders and the private and voluntary sectors.

These services target individuals, families and Indigenous peoples who are homeless or at imminent risk of becoming homeless in major urban centres, rural communities and the North. Complementary activities under the Strategy include promoting data development and collection; disseminating knowledge among communities, partners and stakeholders; exploring innovative approaches to homelessness; and making surplus federal properties available to communities for projects that prevent and reduce homelessness. The latter activity is a horizontal initiative that Employment and Social Development Canada manages in partnership and collaboration with Public Services and Procurement Canada and Canada Mortgage and Housing Corporation. Funding to not-for-profit organizations, municipal governments, band/tribal councils and other Indigenous organizations helps communities more effectively address homelessness issues and supports activities to help alleviate and prevent homelessness across Canada.

This program uses funding from the following transfer payment: Homelessness Partnering Strategy.

Sub-Program: Homelessness Partnering Strategy - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
125,160,966 168,246,271 43,085,305

Actual spending was higher than anticipated as a result of Budget 2016 Homelessness Partnering Strategy incremental investment.

Sub-Program: Homelessness Partnering Strategy - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
125 132 7

Actual FTE utilization was higher than anticipated as a result of Budget 2016 Homelessness Partnering Strategy incremental investment.

Sub-Program: Homelessness Partnering Strategy - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Housing stability for homeless individuals and those at risk of becoming homeless Reduction in the usage of emergency shelters, as measured by number of “bednights” utilized

Source: National Homelessness Information System

15% reduction from 2013 baseline by 2017-18 (2013 baseline: 4,970,010) March 31, 2018 5,057,81364 Not Available65 Not Available65
Reduction in the estimated number of shelter users who are episodically or chronically homeless

Source: National Homelessness Information System

20% reduction from 2013 baseline by 2017–18 (2013 baseline:1,988) March 31, 2018 1,866 1,983 shelter users (a 0.3% decrease from 2013) Not Available65

64. Results are from the 2005-2014 National Shelter Study, published in 2017.

65. Results are delayed due to a lag in available data.

Sub-program: Social Development Partnerships Program

Sub-Program: Social Development Partnerships Program Description: The Social Development Partnerships Program makes strategic investments to support government priorities related to children and families, persons with disabilities, the voluntary sector, official language minority communities and other vulnerable populations by playing a unique role in furthering broad social goals. It provides an opportunity to work in partnership with social not-for-profit organizations to help improve life outcomes of these target groups. Activities funded by the program are expected to lead to the development and sharing of knowledge of existing and emerging social issues; the creation of collaboration, partnerships, alliances and networks; and the development of approaches to respond to existing and emerging social issues. Over the long term, program support for these activities will help the not-for-profit sector and partners be more effective in addressing existing and emerging social issues, and will help target populations have access to information, programs and services tailored to their unique needs.

Sub-Program: Social Development Partnerships Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
35,163,612 29,899,579 (5,264,033)

The variance is mainly due to the Children and Families component of the program which primarily develops intermediary model projects that leverage funds from partners across sectors to maximize the impact of federal funding for projects benefitting vulnerable populations. Developing projects under the intermediary model takes longer than in the previous funding model and therefore spending was lower than expected.

Sub-Program: Social Development Partnerships Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
134 95 (39)

The FTE variance can be explained by delays in staffing, LIA’s, LWOP, and unexpected departures.

Sub-Program: Social Development Partnerships Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Not-for-profit sector and partners have improved capacity to respond to existing and emerging social issues for target populations Percentage of Social Development Partnerships Program projects that leverage funds from non-federal partners

Source: Administrative data – project reports

90% March 31, 2017 Not available 79.4%66 100%67

66. In the 2015-16 fiscal year, only the Children and Families component of the SDPP required funding recipients to leverage funds from non-federal partners. The Disability component is in the midst of a program renewal. While funding recipients were highly encouraged to leverage cash and/or in-kind funds, this was not a mandatory requirement of the Disability component. This accounts for the variance between actual results and the target

67. Leveraged funds are not measured annually but are rather cumulative for the term of the project All SDPP projects are funded for multiple years. While SDPP-C&F projects are required to leverage funds throughout the duration of their projects, leveraging is not required for SDPP-D projects. However, funding recipients (of SDPP-D) are highly encouraged to leverage. As such, SDPP surpassed its target of 90% leveraging.

Sub-sub-program: Children and Families

Sub-sub-program: Children and Families Description: Children and families can face unique personal, social and economic pressures which challenge their ability to adapt and thrive. As a result, families may experience a diminished quality of life, with limited ability to participate in the workplace or to contribute to their communities. With the objective of supporting the creation of more responsive programs, services or tools to better serve the diverse needs of children and their families, particularly those living in disadvantaged circumstances, the Children and Families program makes strategic grant and contribution-based investments. Grant and contribution funding supports projects in the not-for-profit sector to meet the social needs and aspirations of children and families, and of other vulnerable populations. The program is moving towards a delivery model based on third-party intermediaries that have expertise on the ground in communities. Funding recipients are also encouraged to find new partners across the private and public sectors to complement federal money in order to maximize the effect of interventions on complex social issues at the community level. This component is also the source of funding for official language minority communities, the Prime Minister’s Volunteer Awards and the analysis and dissemination of the General Social Survey – Giving, Volunteering and Participating.

This program uses funding from the following transfer payment: Social Development Partnerships Program.

Sub-sub-program: Children and Families - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
16,426,251 9,744,247 (6,682,004)

This component of the Program primarily develops intermediary model projects that leverage funds from partners across sectors to maximize the impact of federal funding for projects benefitting vulnerable populations. Developing projects under the intermediary model takes longer than in the previous funding model and therefore spending was lower than expected.

Sub-sub-program: Children and Families - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
66 39 (27)

The FTE variance can be explained by delays in staffing, LIA’s, LWOP, and unexpected departures.

Sub-sub-program: Children and Families - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Not-for-profit organizations have improved capacity to respond to existing and emerging social issues related to children and families Percentage of Social Development Partnerships Program – Children and Families component projects that leverage funds from non-federal partners

Source: Administrative data – project reports

90% March 31, 2017 Not available 100% 100%68
Amount invested by non-federal partners for every dollar invested through Social Development Partnerships Program – Children and Families component

Source: Administrative data – project reports

$1.50 March 31, 2017 Not available $3 (based on various funding ratios) $1.3369

68. Based on 7 multi-year projects that ended in 2016-17.SDPP-C&F projects are required to leverage funds throughout the duration of their projects.

69. Based on 7 multi-year projects that ended in 2016-17 and the total amount of money leveraged over the duration of these multi-year projects.

Sub-sub-program: Disability

Sub-sub-program: Disability Description: The Social Development Partnerships Program – Disability Component (SDPP-D) supports projects intended to improve the participation and integration of persons with disabilities in all aspects of Canadian society with respect to social inclusion. Canadians with disabilities can face unique personal, social and economic barriers to participation. As a result, they may experience a diminished quality of life, with limited ability to participate in the workplace or to contribute to their communities. With the objective of promoting the full participation of Canadians with disabilities in learning, work and community life by increasing the effectiveness of the not-for-profit sector, SDPP-D makes strategic grant and contribution-based investments. Funded projects support a wide range of initiatives that address social issues and barriers that confront persons with disabilities. Funding recipients are encouraged to find new partners across the private and public sectors to complement federal money in order to maximize the effect of interventions on complex social issues.

This program uses funding from the following transfer payment: Social Development Partnerships Program.

Sub-sub-program: Disability - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
18,737,361 20,155,332 1,417,971
Sub-sub-program: Disability - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
68 56 (12)

The FTE variance can be explained by delays in staffing, LIA’s, LWOP, and unexpected departures.

Sub-sub-program: Disability - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Not-for-profit organizations have improved capacity to respond to existing and emerging social issues related to disabilities Percentage of Social Development Partnerships Program – Disability Component projects that leverage funds from non-federal partners

Source: Administrative data – project reports

90% March 31, 2017 Not available 63.1%70 100%71
Amount invested by non-federal partners for every dollar invested through the Social Development Partnerships Program – Disability Component

Source: Administrative data – project reports

$0.15 March 31, 2017 Not available $0.16 $0.3272

70. During the 2015–16 period, 12 out of 19 organizations reported leveraged funds (either cash or in-kind) from other sources than federal partners. It should be noted that projects funded under the 2012 call for proposals only had a 10% ($0.10 for every dollar invested through SDPP-D) leveraging requirement.

71. In 2016-17, leveraged funds and partnerships were not measured annually but are rather cumulative for the term of the project, and only for those projects that are specifically ending or phasing out in 2016-17. All SDPP projects are funded for multiple years. While SDPP-C&F projects are required to leverage funds throughout the duration of their projects, leveraging is not required for SDPP-D projects. However, funding recipients (of SDPP-D) are highly encouraged to leverage. As such, out of 4 contribution projects ending in 2016-17, all had leveraged funds from non-federal partners. Hence, SDPP-D surpassed its target of 90% leveraging.

72. More than half of the projects did not have a leveraging requirement; of the 4 projects ending in this cycle that reported non-federal funding, they received an average of $0.32.

Sub-program: New Horizons for Seniors Program

Sub-Program: New Horizons for Seniors Program Description: The growth in the population of seniors in Canada is accelerating, with the total number of seniors projected to reach approximately 10 million by 2036. This presents both opportunities and risks for seniors and their communities. Empowering seniors, encouraging them to share their knowledge, skills and experience with others in the community, and enhancing seniors' social well-being and community vitality are goals of the New Horizons for Seniors Program. This program provides grants and contributions funding for projects led or inspired by seniors who want to make a difference in the lives of others and in their communities. The program has five objectives: promoting volunteerism among seniors and other generations; engaging seniors in the community through mentoring of others; expanding awareness of elder abuse, including financial abuse; supporting social participation and inclusion of seniors; and providing capital assistance for new and existing community projects and/or programs for seniors. Community-based projects are typically eligible to receive up to $25,000 in grant funding per project for up to one year. Pan-Canadian projects are eligible to receive up to $750,000 for up to three years in duration to address the social isolation of seniors through social innovation approaches (partnerships and focus on outcomes). In order to test elements of social innovation in the New Horizons for Seniors Program, pilot projects involving the leveraging of funds commenced in 2014–15 for a period of two years. This program is complemented by a range of policies, programs and services targeted at seniors such as the Canada Pension Plan, Old Age Security and the National Seniors Council.

This program uses funding from the following transfer payment: New Horizons for Seniors Program.

Sub-Program: New Horizons for Seniors Program - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
49,006,244 48,396,489 (609,755)
Sub-Program: New Horizons for Seniors Program - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
51 67 16

Actual Salary expenditures were greater than planned resulting in increased FTE utilization.

Sub-Program: New Horizons for Seniors Program - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Communities have the capacity to address local issues by engaging seniors Number of seniors who participated in community projects

Source: Administrative data – Final Project Reports attached in Common System for Grants and Contributions

368,972 March 31, 2017 359,716 378,227 N/A73
Reduction in the number of targeted seniors who have been identified as being socially isolated

Source: Administrative data – Final Project Reports attached in Common System for Grants and Contributions

TBD (baseline being developed in 2018-19) March 31, 2017 N/A N/A N/A74

73. Annual results for 2016–17 will be available in fall 2018.

74. Baseline data will be available for the year 2018-19

Sub-program: Universal Child Care Benefit

Sub-Program: Universal Child Care Benefit Description: The Universal Child Care Benefit (UCCB) was established in 2006 as a statutory benefit that provided direct financial support to families with children. The UCCB was replaced by the Canada Child Benefit (CCB) effective July 2016, however the Universal Child Care Benefit Act remains in force to allow for the processing of retroactive claims, adjustments, and remissions. The Minister of Families, Children and Social Development has primary authority and overall responsibility for the UCCB, which includes all matters related to its administration, communication, evaluation, accountability and policy analysis and development. The Canada Revenue Agency (CRA) delivers the UCCB on ESDC’s behalf. This includes receiving and processing applications for the purposes of determining UCCB eligibility, issuing payments, and collecting overpayments.

Sub-Program: Universal Child Care Benefit - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
7,697,687,755 1,976,130,565 (5,721,557,190)

The variance of $-5,721 million between 2016–17 Planned and Actuals is a result of the Budget 2016 introduction of the Canada Child Benefit (CCB) that came into effect and replaced the Universal Child Care Benefit (UCCB) on July 1, 2016. The UCCB statutory payments were made to eligible recipients only for the months of April, May and June 2016; and the variance represents the forecasted payment costs for the last nine months of 2016-17. Although the UCCB was replaced with the CCB in July 2016, ESDC continues to be responsible for retroactive claims, write-offs and adjustments of the UCCB account receivable.

Sub-Program: Universal Child Care Benefit - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
4 1 (3)

The variance in FTE utilization is a result of the Budget 2016 introduction of the Canada Child Benefit (CCB) that came into effect and replaced the Universal Child Care Benefit (UCCB) on July 1, 2016.

Sub-Program: Universal Child Care Benefit - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Canadian parents with children under age 18 have financial support for the care of their children Percentage of eligible children for whom parents are receiving the Universal Child Care Benefit (Universal Child Care Benefit take-up rate)

Source: Canada Revenue Agency and Statistics Canada population estimates

97% Not applicable 95.7% 96.3% Not applicable75

75. The UCCB was replaced by the Canada Child Benefit in July 2016. The UCCB take-up rate for 2016-17 cannot be calculated because expenditures for the UCCB from July 2016 onward are related to retroactive payments and other adjustments.

Sub-program: Enabling Accessibility Fund

Sub-Program: Enabling Accessibility Fund Description: Persons with disabilities often experience barriers to their full participation and inclusion in activities of everyday living. The objective of the Enabling Accessibility Fund is to improve accessibility, remove barriers and enable Canadians with disabilities to participate in and contribute to their community. The Fund supports capital costs of construction and renovations related to improving accessibility and safety for persons with disabilities in Canadian communities and workplaces. Grants or contributions are provided to eligible recipients for capital cost projects that increase access for persons with disabilities to their programs and services or create employment opportunities for persons with disabilities.

This program uses funding from the following transfer payment: Enabling Accessibility Fund.

Sub-Program: Enabling Accessibility Fund - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
14,919,254 16,833,049 1,913,795

The variance between Actual spending and Planned spending was due to additional funding received from Budget 2016.

Sub-Program: Enabling Accessibility Fund - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
12 13 1

Actual Salary expenditures were greater than planned resulting in increased FTE utilization.

Sub-Program: Enabling Accessibility Fund - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
Recipient organizations have accessible facilities, technologies and transportation Number of communities with funded projects

Source: Administrative data – project reports

218 March 31, 2017 175 200 215
Dollar amount of funds leveraged (cash and/or in-kind) by other sources of funding for every dollar invested through Enabling Accessibility Fund funding

Source: Administrative data – project reports

Community Accessibility Stream: $0.3576 Workplace Accessibility Stream: TBD76 March 31, 2017 $0.80 $0.81 Community Accessibility Stream: $0.88 Workplace Accessibility Stream: $0.82

76. Combined 2016 CFP (Community Accessibility Stream and Workplace Accessibility Stream) with 35% mandatory leveraging for both streams.

Sub-program: Federal Income Support for Parents of Murdered or Missing Children

Sub-Program: Federal Income Support for Parents of Murdered or Missing Children Description: The Federal Income Support for Parents of Murdered or Missing Children (PMMC) is an income support grant available to eligible parents who have suffered a loss of income as a result of taking time away from work to cope with the death or disappearance of their child (or children) under the age of 18 as a result of a probable Criminal Code offence. Service Canada’s delivery of PMMC benefits involves answering program queries, collecting and processing applications and issuing payments.

This program uses funding from the following transfer payment: Federal Income Support for Parents of Murdered or Missing Children.

Sub-Program: Federal Income Support for Parents of Murdered or Missing Children - Budgetary Financial Resources (dollars)
2016–17 Planned Spending 2016–17 Actual Spending 2016–17 Difference (actual minus planned)
11,275,022 251,422 (11,023,600)

When the Parents of Murdered or Missing Children grant was launched on January 1, 2013, the forecast was based on available data and interdepartmental consultations. Despite ongoing efforts by ESDC since 2013 to increase public and stakeholder awareness of the grant, take-up continues to be lower than estimated.The program continues to engage key stakeholders while seeking opportunities to promote the Parents of Murdered or Missing Children grant. Awareness raising activities include encouraging partners to promote the program, engaging federal and provincial law enforcement agencies, and increasing awareness among missing children networks and victims’ support organizations.

Sub-Program: Federal Income Support for Parents of Murdered or Missing Children - Human Resources (full-time equivalents – FTEs)
2016–17 Planned 2016–17 Actual 2016–17 Difference (actual minus planned)
11 1 (10)

The difference between planned and actual FTEs utilization is mainly due to a reflection of workforce requirements based on actual program workload.

Sub-Program: Federal Income Support for Parents of Murdered or Missing Children - Performance Results
Expected Result Performance indicators Targets Date to achieve target Actual and Historical Results
2014–15 2015–16 2016–17
The financial burden on parents of children who are deceased or missing due to a probable Criminal Code offence and who take time away from work to cope with the tragic situation is eased Proportion of successful applicants

Source: Administrative data

Not applicable Not applicable 73% 46% N/A77
Average number of weeks paid per incident

Source: Administrative data

Not applicable Not applicable 35 35 N/A77
Parents receive an initial benefit payment or a non-payment notification in a timely manner Percentage of initial Federal Income Support for Parents of Murdered or Missing Children payments or non-payment notifications issued within 35 calendar days

Source: Common System for Grants and Contributions administrative data

90% March 31, 2017 93%78 100% 100%79

77. 2016-17 results will be published in the 2017-18 Departmental Results Report.

78. The historical data have been updated to more accurately reflect program performance. Due to the nature of financial transactions, historical numbers can change.

79. Due to the sensitive nature of this grant, and that take-up continues to be lower than estimated, processing staff have been able to prioritize their work in order to achieve high results. In addition, collaboration with clients and victims services agencies has been highly effective.

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