User fees, regulatory charges and external fees

From Employment and Social Development Canada

Official title: Employment and Social Development Canada 2016–2017 Departmental Results Report

Reporting on the User Fees Act

General and financial information by fee

General information

  • Fee name: Federal Workers' Compensation Service Fees for Administration
  • Fee type: Other Products and Services
  • Fee-setting authority: Government Employees Compensation Act
  • Year introduced: 1990
  • Year last amended: September 1990
  • Performance standard: 60% of claims with reporting times of under 15 days from the date the claim is reported*
  • Performance results: 95%
  • Other information: *The Labour Program continues to pursue innovative ways to improve its processing rate, such as e-reporting using service providers’ online services
Financial information, 2016–17 (dollars)
Forecast revenue Actual revenue Full cost
2,000,000 1,845,936 1,965,000
Financial information, 2017–18, 2018–19 and 2019–20 (dollars)
Planning year Forecast revenue Estimated full cost
2017–18 2,000,000 2,400,000
2018-19 2,000,000 2,400,000
2019–20 2,000,000 2,400,000
  • Fee name: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)
  • Fee type: Other Products and Services
  • Fee-setting authority: Access to Information Act
  • Year introduced: 1983
  • Year last amended: 1992
  • Performance standard: "Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request*.

    The Access to Information Act provides more detail
  • Performance results: 77%
  • Other information: * Even though the legislative deadline is 30 calendar days, extensions are allowed depending on the complexity of the request. The variance between Forecast Revenue and Actual Revenue was due to the recoveries of the increased volume of ATI requests received in 2016-2017
Financial information, 2016–17 (dollars)
Forecast revenue Actual revenue Full cost
8,000 9,105 2,310,000
Financial information, 2017–18, 2018–19 and 2019–20 (dollars)
Planning year Forecast revenue Estimated full cost
2016–17 10,000  2,310,000
2017–18 10,000  2,310,000
2018–19 10,000  2,310,000

Summary of financial information for all user fees and regulatory charges

Summary of financial information for all user fees and regulatory charges, 2016–17 (dollars)
Details Forecast revenue Actual revenue Full cost
Regulatory subtotal n/a n/a n/a
Other products and services subtotal 2,008,000 1,855,041 4,275,000
Total, all fee types 2,008,000 1,855,041 4,275,000
Summary of financial information for all user fees and regulatory charges, 2017–18, 2018–19 and 2019–20 (dollars)
Details Planning year Forecast revenue Estimated full cost
Regulatory subtotal 2017–18 n/a n/a
2018–19 n/a n/a
2019–20 n/a n/a
Other products and services subtotal 2017–18 2,010,000 4,710,000
2018–19 2,010,000 4,710,000
2019–20 2,010,000 4,710,000
Total, all fee types 2017–18 2,010,000 4,710,000
2018–19 2,010,000 4,710,000
2019–20 2,010,000 4,710,000

Reporting on the Policy on Service Standards for external fees

External fee name: Federal workers' compensation service fees for administration

  • Service standard: 60% of claims with reporting times of under 15 days from the date the claim is reported
  • Performance results: 95%
  • Stakeholder consultation in 2016–17 or prior fiscal years: The Service Fees cover expenses to administer the Crowns Corporations' workers' compensation program and represent departmental salaries, non-salaries and corporate costs, which are charged and prorated based on each Crown Corporation’s number of new claims
  • Other information: The Labour Program continues to pursue innovative ways to improve its processing rate, such as e-reporting using service providers’ online services

External fee name: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

  • Service standard: Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

    The Access to Information Act provides more detail
  • Performance results: 77%
  • Stakeholder consultation in 2016–17 or prior fiscal years: The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders has taken place in 2016-17 by the Department of Justice and the Treasury Board Secretariat for upcoming amendments
  • Other information: n/a

External fee name: Temporary Foreign Worker Program (TFWP) service fees for labour market impact assessments

  • Service standard: The Department assesses a $1,000 fee to the employer per position requested on the LMIA application to help recover costs associated with administering the TFW Program, including the assessment of applications and the Program’s compliance regime. To ensure the LMIA application fee collected by the TFW Program is representative of program costs, the Department of ESD will launch an internal review of the structure of the LMIA fee.

    To ensure that employers have timely access to eligible temporary foreign workers when a genuine need exists, in 2014, the TFW Program established a ten business day service standard that prioritizes LMIA applications for the highest demand occupations (skilled trades), highest paid occupations (top ten percent) and for short duration work periods (120 days or less). This service standard is also applied to applications that support permanent residence under any Express Entry eligible program and applications in high wage, in demand occupations that a province and the Government of Canada have agreed will received priority processing (under a Temporary Foreign Worker Annex Agreement). The TFW Program remains committed to achieving service excellence by continuing to administer this service standard and will add a new ten business day service standard for the new Global Talent Stream.

    Recognizing that service to clients is a key priority area for the government, the TFW Program will commit to conducting a service standards review in 2017-18 for LMIAs across all Program streams. The review will inform the establishing of service standards and will aim to balance the need to provide employers with timely service with maintaining the thoroughness required in the assessment of employer applications
  • Performance results: 79% in 2016-2017 (ten business day service standard)
  • Stakeholder consultation in 2016–17 or prior fiscal years: Employment and Social Development Canada (ESDC) and Immigration, Refugees and Citizenship Canada (IRCC) have been collaborating on improvements to the Program for the past several years to ensure that Canadian workers are always considered first for available jobs, while giving Canadian employers the opportunity to hire temporary foreign workers to fill jobs where labour shortages have been proven.

    ESDC and IRCC consult with a wide range of stakeholders, including employers, industry associations, and labour groups, to ensure that the Temporary Foreign Worker Program meets the needs of workers and employers
  • Other information: n/a
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