Share and view ideas: Consultation on accessibility of information and communication technologies

Current status: Open

Opened on November 24, 2022 and will close to new input on January 31, 2023.

Employment and Social Development Canada is starting to develop the next set of regulations under the Accessible Canada Act (ACA). These regulations would deal with removing barriers and improving accessibility in the area of Information and Communication Technologies (ICT). ICT covers all the things we use to communicate and do business in the digital world.

Digital products and services are everywhere. But, for many persons with disabilities, access to these services is difficult and even impossible. Accessible ICT ensures that all Canadians can access and use these services without barriers.

New ICT accessibility regulations made under the ACA would apply to federally regulated entities. This includes sectors like banking, pipelines and the Government of Canada itself. Sectors like retail, health, education and manufacturing usually come under provincial or territorial jurisdiction. Regulations made under the ACA would generally not apply to them.

Join in: How to participate

First, read 1 or both modules of the discussion paper below.

Next, respond to the key questions at the end of 1 or both modules.

Send us your responses to the key questions, and any other comments, in as many ways as you like.

Send us an email

Send an email to the Accessible Canada Directorate with your ideas or comments to make yourself heard.

Participate by mail

Send a letter with your ideas and input to the address in contact information below.

Participate by video relay (American Sign Language)

Send an email to the Accessible Canada Directorate with the subject line "Sign language response". We will contact you to set a date and time for you to provide your comments.

Who is the focus of this consultation

The Government of Canada will engage with:

  • persons with disabilities and their allies
  • disability community stakeholders
  • Indigenous stakeholders
  • small to large federally regulated businesses; and
  • federal government departments and agencies

Key questions for discussion

The key questions for discussion are at the end of each module of the discussion paper:

Read 1 or both discussion paper modules, and then send us your feedback.

We will use the input we gather through this process to publish a report online, summarizing what we have heard. After that, we will prepare draft regulations, and publish them in Part I of the Canada Gazette. This will give everyone an opportunity to review and comment on the draft regulations.

Deadline for providing your feedback

The deadline to provide responses is January 31, 2023.

Related information

Contact us

Accessible Canada Directorate
Employment and Social Development Canada
1st floor
105 De l'Hôtel-de-Ville Street
Gatineau QC  J8X 4H7

Email: Accessible Canada Directorate

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Please read our privacy notice statement for consultation and engagement activities.

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