InfoCapsule 15: Understanding error codes and refusal reasons
Disclaimer: RDSP issuers
The information contained on this page is technical in nature. The target audience are issuers of the:
- Registered Disability Savings Plan (RDSP)
- Canada Disability Savings Grant (CDSG)
- Canada Disability Savings Bond (CDSB)
For general information, visit the RDSP page.
Alternate format
A PDF version of the InfoCapsules for RDSP providers is available on the index page.
List of acronyms
- BN
- Business number
- CDSB
- Canada Disability Savings Bond
- CDSG
- Canada Disability Savings Grant
- CDSP
- Canada Disability Savings Program
- CRA
- Canada Revenue Agency
- DTC
- Disability Tax Credit
- ESDC
- Employment and Social Development Canada
- RDSP
- Registered Disability Savings Plan
- RT
- Record type
- SIN
- Social Insurance Number
- SIR
- Social Insurance Register
Preface
Issuers send monthly transactions to Employment and Social Development Canada (ESDC). The Canada Disability Savings Program (CDSP) system will either process or reject these transactions based on format and validation rules.
Rejected transactions
- The issuer will be advised through either the error file record type (RT) (RT 801) or the severe error file (RT 851)
- A 4-digit error code will be generated
Table 1: Most common error codes and their proposed resolutions
| Error code | Description | Resolution* |
|---|---|---|
| 8102 | Is not identified in the CDSP system | Review the transaction and ensure that the data corresponds to data previously validated by the CDSP system for the concerned Registered Disability Savings Plan (RDSP). The following data fields should be verified for accuracy: issuer business number (BN), specimen plan, holder and beneficiary Social Insurance Number (SIN) information and contract number. |
| 8105 | Invalid SIN | Ensure that the SIN data is correct and matches the information provided by the client. If so, contact the client to the Social Insurance Registry (SIR) to verify what information they have on file. |
| 8201 | Date is of a future reporting period | Ensure the date provided is on or before the current reporting period end date set by the CDSP system. |
| 8235 | Contract is not currently associated to the specimen plan | Ensure there are no errors in the specimen plan submitted to the CDSP system, and that the contract was not already submitted. |
| 8236 | Contract is not currently associated to the beneficiary | Verify the contract number and beneficiary SIN data submitted to the CDSP system. |
- *(For more information, refer to the Registered Disability Savings Plan (RDSP) provider user guide, Appendix A).
Processed transactions
- The issuer will be advised through the transaction processing file (RT 901)
- Although a transaction is successfully processed, full or partial payment of the Canada Disability Savings Grant (CDSG) or the Canada Disability Savings Bond (CDSB) may be denied; in which case, a refusal reason (2-digit code) will be generated
Table 2: Most common refusal reasons and their proposed resolutions
| Refusal reason | Description | Resolution* |
|---|---|---|
| 01 | Maximum current entitlement of CDSG and CDSB paid | Generally, no action is required. |
| 04 | Age of beneficiary | No action is required as the CDSG and the CDSB will not be paid after the end of the year in which the beneficiary turned 49 years of age. |
| 06 | No grant requested | If the CDSG was to be requested for the contribution, submit a contribution correction transaction for the same amount as the original contribution, and ensure the flag is set to “Yes”. |
| 19 | Contract not registered | Consult the contract status file to determine why the contract is not registered and re-submit all 3 101 transactions. Once all 3 transactions of the contract registration package are processed successfully, re-submit any rejected CDSG and CDSB request transaction(s). |
| 30 | Beneficiary Disability Tax Credit (DTC) eligibility not confirmed | Refer the holder to the Canada Revenue Agency (CRA) to confirm DTC. |
- *(For more information, refer to: RDSP provider user guide, Appendix B).
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