Contact the Social Insurance Number (SIN) Program

Select the appropriate option to help us assist you:

I have questions on how to submit a SIN application

I need help submitting a SIN application:

I need help submitting a SIN application online

  • You can submit a SIN application online by visiting the Apply SIN webpage
  • If everything is in order, your online SIN application will be processed within 5 business days from the date your application was received
  • When you include your email address on the application, you will receive updates on the status of your application
  • If you are applying for yourself and are eligible, you can visit My Service Canada Account once your application has been processed to view your SIN

If you require additional help, contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 8, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 8, 2024 18 minutes
Tuesday July 9, 2024 9 minutes
Wednesday July 10, 2024 5 minutes
Thursday July 11, 2024 4 minutes
Friday July 12, 2024 4 minutes
Average wait time for the week of July 8, 2024 8 minutes
Weekly average wait times
Weeks Average wait time
The week of July 1 to 5 13 minutes
The week of June 24 to 28 2 minutes
The week of June 17 to 21 4 minutes
The week of June 10 to 14 5 minutes
Monthly average wait times
Months Average wait time
June 2024 3 minutes
May 2024 7 minutes
April 2024 12 minutes
March 2024 24 minutes
February 2024 13 minutes
January 2024 10 minutes
December 2023 5 minutes
November 2023 14 minutes
October 2023 32 minutes
September 2023 23 minutes
August 2023 14 minutes
July 2023 14 minutes

I need help submitting a SIN application by mail

  • You can submit your SIN application by mail to Service Canada
  • We will return your original documents by mail once your application is complete
  • If everything is in order, your application will be processed within 20 business days from the date your application was received
  • Find information on the required documents and where to mail your application by visiting the SIN Apply page and select the scenario that best describes your situation

If you require additional help, contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 8, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 8, 2024 18 minutes
Tuesday July 9, 2024 9 minutes
Wednesday July 10, 2024 5 minutes
Thursday July 11, 2024 4 minutes
Friday July 12, 2024 4 minutes
Average wait time for the week of July 8, 2024 8 minutes
Weekly average wait times
Weeks Average wait time
The week of July 1 to 5 13 minutes
The week of June 24 to 28 2 minutes
The week of June 17 to 21 4 minutes
The week of June 10 to 14 5 minutes
Monthly average wait times
Months Average wait time
June 2024 3 minutes
May 2024 7 minutes
April 2024 12 minutes
March 2024 24 minutes
February 2024 13 minutes
January 2024 10 minutes
December 2023 5 minutes
November 2023 14 minutes
October 2023 32 minutes
September 2023 23 minutes
August 2023 14 minutes
July 2023 14 minutes

I need help to apply for SIN in person at a Service Canada Centre

You can apply for a SIN by visiting a Service Canada Centre.

  • You will need to bring your original documents 
  • Find information on the required documents and where your local Service Canada Centre is by visiting the SIN Apply page and select the scenario that best describes your situation
  • If everything is in order, you will get your SIN during your visit

Did you know you can submit a SIN application online? Applying online is safe and secure:

  • if everything is in order, your application will be processed within 5 business days from the date your application was received
  • you will submit digital copies of your documents
  • when you include your email address on the application, you will receive updates on the status of your application and
  • if you are applying for yourself and are eligible, you can visit My Service Canada Account once your application has been processed to view your SIN

I have questions about the SIN application I submitted

How did you apply?

Checking the status of a SIN application online

When did you apply?

Checking the status of a SIN application online 10 business days ago or less

You must wait 10 business days after it is submitted online before checking the status of the request.

If you provided your email address on your online application, you will receive 2 emails:

  • one confirming your application has been received
  • a second when your application has been processed

If your application does not meet the requirements, your second email will indicate what is required to reapply.

Checking the status of a SIN application online more than 10 business days ago

If it has been more than 10 days since you applied online, please consult the information below:

If you provided your email address, you will receive an email confirming your application has been received and a second email when your application has been processed.

If your application did not meet the requirements, you will receive an email or letter indicating that the application was rejected, as well as what is required to obtain a SIN.

If you choose to receive your SIN:

  • digitally and are eligible by signing in or registering for My Service Canada Account (MSCA) your SIN will be available to view as soon as your SIN application is processed. You will not receive your SIN confirmation letter by mail.
  • by mail or you received an email indicating that you are not eligible to receive your SIN digitally, you will receive your SIN confirmation letter by mail.

If you do not receive your SIN or any other correspondence within the applicable timeframes, contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 8, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 8, 2024 18 minutes
Tuesday July 9, 2024 9 minutes
Wednesday July 10, 2024 5 minutes
Thursday July 11, 2024 4 minutes
Friday July 12, 2024 4 minutes
Average wait time for the week of July 8, 2024 8 minutes
Weekly average wait times
Weeks Average wait time
The week of July 1 to 5 13 minutes
The week of June 24 to 28 2 minutes
The week of June 17 to 21 4 minutes
The week of June 10 to 14 5 minutes
Monthly average wait times
Months Average wait time
June 2024 3 minutes
May 2024 7 minutes
April 2024 12 minutes
March 2024 24 minutes
February 2024 13 minutes
January 2024 10 minutes
December 2023 5 minutes
November 2023 14 minutes
October 2023 32 minutes
September 2023 23 minutes
August 2023 14 minutes
July 2023 14 minutes

Checking the status of a SIN application by mail

When did you apply?

Checking the status of a SIN application by mail 25 business days ago or less

You must wait 25 business days when applying by mail before checking the status of the request.

If your application meets the requirements, it will be processed and mailed to the address indicated on your application.

If your application did not meet the requirements, you will receive a letter indicating what is required to obtain a SIN.

Checking the status of a SIN application by mail more than 25 business days ago

If your application meets the requirements, it will be processed and mailed to the address indicated on your application.

If your application did not meet the requirements, you will receive a letter indicating what is required to obtain a SIN.

If you do not receive a letter within the applicable timeframes, contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 8, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 8, 2024 18 minutes
Tuesday July 9, 2024 9 minutes
Wednesday July 10, 2024 5 minutes
Thursday July 11, 2024 4 minutes
Friday July 12, 2024 4 minutes
Average wait time for the week of July 8, 2024 8 minutes
Weekly average wait times
Weeks Average wait time
The week of July 1 to 5 13 minutes
The week of June 24 to 28 2 minutes
The week of June 17 to 21 4 minutes
The week of June 10 to 14 5 minutes
Monthly average wait times
Months Average wait time
June 2024 3 minutes
May 2024 7 minutes
April 2024 12 minutes
March 2024 24 minutes
February 2024 13 minutes
January 2024 10 minutes
December 2023 5 minutes
November 2023 14 minutes
October 2023 32 minutes
September 2023 23 minutes
August 2023 14 minutes
July 2023 14 minutes

A SIN application rejection

How did you apply?

A SIN application rejection Online

If your application does not meet the requirements, you will receive an email or letter indicating that the application was rejected, as well as indication on what is required to obtain a SIN.

For further information about the reason of the rejection, you can contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 8, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 8, 2024 18 minutes
Tuesday July 9, 2024 9 minutes
Wednesday July 10, 2024 5 minutes
Thursday July 11, 2024 4 minutes
Friday July 12, 2024 4 minutes
Average wait time for the week of July 8, 2024 8 minutes
Weekly average wait times
Weeks Average wait time
The week of July 1 to 5 13 minutes
The week of June 24 to 28 2 minutes
The week of June 17 to 21 4 minutes
The week of June 10 to 14 5 minutes
Monthly average wait times
Months Average wait time
June 2024 3 minutes
May 2024 7 minutes
April 2024 12 minutes
March 2024 24 minutes
February 2024 13 minutes
January 2024 10 minutes
December 2023 5 minutes
November 2023 14 minutes
October 2023 32 minutes
September 2023 23 minutes
August 2023 14 minutes
July 2023 14 minutes

A SIN application rejection by mail

If your application does not meet the requirements, you will receive a letter indicating that the application was rejected, as well as what is required to obtain a SIN.

For further information on the reason of the rejection of your SIN application, please contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 8, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 8, 2024 18 minutes
Tuesday July 9, 2024 9 minutes
Wednesday July 10, 2024 5 minutes
Thursday July 11, 2024 4 minutes
Friday July 12, 2024 4 minutes
Average wait time for the week of July 8, 2024 8 minutes
Weekly average wait times
Weeks Average wait time
The week of July 1 to 5 13 minutes
The week of June 24 to 28 2 minutes
The week of June 17 to 21 4 minutes
The week of June 10 to 14 5 minutes
Monthly average wait times
Months Average wait time
June 2024 3 minutes
May 2024 7 minutes
April 2024 12 minutes
March 2024 24 minutes
February 2024 13 minutes
January 2024 10 minutes
December 2023 5 minutes
November 2023 14 minutes
October 2023 32 minutes
September 2023 23 minutes
August 2023 14 minutes
July 2023 14 minutes

I have questions about accessing my SIN through My Service Canada Account (MSCA)

You can view your Social Insurance Number (SIN) in My Service Canada Account (MSCA). Once registered or signed in to MSCA, you will be able to view your:

  • SIN
  • names as they appear on the SIN record
  • SIN expiry date (if applicable)

I am an employer and I need to confirm my employee’s SIN

As an employer, learn about your responsibilities related to your employees' SINs.

Your employee can view their SIN on My Service Canada Account (MSCA). For information on eligibility and how they can access their SIN visit My Service Canada Account.

Employers looking to confirm the SIN of a current or former employee must contact us by phone. You will need to provide your business number issued by Canada Revenue Agency, along with necessary information to verify the identity of your company and the employee.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 8, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 8, 2024 18 minutes
Tuesday July 9, 2024 9 minutes
Wednesday July 10, 2024 5 minutes
Thursday July 11, 2024 4 minutes
Friday July 12, 2024 4 minutes
Average wait time for the week of July 8, 2024 8 minutes
Weekly average wait times
Weeks Average wait time
The week of July 1 to 5 13 minutes
The week of June 24 to 28 2 minutes
The week of June 17 to 21 4 minutes
The week of June 10 to 14 5 minutes
Monthly average wait times
Months Average wait time
June 2024 3 minutes
May 2024 7 minutes
April 2024 12 minutes
March 2024 24 minutes
February 2024 13 minutes
January 2024 10 minutes
December 2023 5 minutes
November 2023 14 minutes
October 2023 32 minutes
September 2023 23 minutes
August 2023 14 minutes
July 2023 14 minutes

I need help with another SIN question

For more information, please visit the SIN program webpages or contact us by phone.

In Canada (toll-free): 1-866-274-6627
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 4:30 pm local time.
Closed statutory holidays.

Outside of Canada: 1-506-548-7961 (long-distance charges apply)
Canada TTY: 1-800-926-9105
Hours of operation: Monday to Friday from 8:30 am to 8:30 pm Atlantic time.
Closed statutory holidays.

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of July 8, 2024.

Definition of average wait time

This is the average length of time that callers wait in queue before speaking to an agent.

Days Average wait time
Monday July 8, 2024 18 minutes
Tuesday July 9, 2024 9 minutes
Wednesday July 10, 2024 5 minutes
Thursday July 11, 2024 4 minutes
Friday July 12, 2024 4 minutes
Average wait time for the week of July 8, 2024 8 minutes
Weekly average wait times
Weeks Average wait time
The week of July 1 to 5 13 minutes
The week of June 24 to 28 2 minutes
The week of June 17 to 21 4 minutes
The week of June 10 to 14 5 minutes
Monthly average wait times
Months Average wait time
June 2024 3 minutes
May 2024 7 minutes
April 2024 12 minutes
March 2024 24 minutes
February 2024 13 minutes
January 2024 10 minutes
December 2023 5 minutes
November 2023 14 minutes
October 2023 32 minutes
September 2023 23 minutes
August 2023 14 minutes
July 2023 14 minutes

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