Overpayments and repayments

Payment instructions

Every month, you will receive a statement of accounts from Service Canada. If you sign up for paperless, you will receive an email when a new statement is ready in your My Service Canada Account (MSCA) inbox. The statement will indicate the amount that you owe, including principal and interest (where applicable) as well as any payments or adjustments made during the previous month. Payments are due and payable in full upon receipt of the statement. If you have a payment arrangement on file, payments are due and payable monthly. To manage your statement delivery method (by mail or online), instructions are available on the Debt statement in My Service Canada Account page.

You can pay your account using one of the methods outlined below:

• online banking:
  • select "Employment and Social Development Canada"
  • enter your 9-digit Social Insurance Number (SIN). If your financial institution requires 11 characters add the letters “YY” or the numbers “00” to the end of your SIN:
    • given that each financial institution is different, please try using your SIN with the letters YY after. If this is not accepted by the system, you should input your SIN and the numbers 00. Once the client ID is created the payment can be transferred to Employment and Social Development Canada
• cheque or money order:
  • send your payment by cheque or money order
  • mail your payment to the Payment Office indicated on your monthly statement of account
  • make your payment payable to: "Receiver General for Canada"
  • Write your Client ID Number on the front of your cheque or money order
  • include your remittance slip with your payment
  • do not staple your payment to the remittance slip
  • do not send cash through the mail

Establishment of your debt

For details concerning your debt, refer to the appropriate program contact numbers:

• Canada Student Loans (CSL) – 1-888-815-4514
• Employment Insurance (EI) – 1-800-206-7218
• Canada Pension Plan (CPP) and Old Age Security (OAS) – 1-800-277-9914
• Other programs issues – 1 800 O-Canada (1-800-622-6232)

Repayment arrangement

To discuss payment arrangements for debts owing to Employment and Social Development Canada, such as defaulted Canada Student loans, Employment Insurance overpayments, Employment Programs overpayments and Canada Pension Plan overpayments, contact the Canada Revenue Agency at 1-866-864-5823.

Payment offices

Mail your cheque or money order to the appropriate payment office.

Atlantic
Payment Office
ESDC Remittances
PO Box 3333
Matane QC  G4W 4R9

Québec
Payment Office
ESDC Remittances
PO Box 4444
Matane QC  G4W 4S1

Ontario
Payment Office
ESDC Remittances
PO Box 6767
Matane QC  G4W 4T1

Pacific
Payment Office
ESDC Remittances
PO Box 1133
Matane QC  G4W 4S8

Insolvency Unit
Payment Office
PO Box 7777
Matane QC  G4W 4S4

Estates and Assessments Unit
Payment Office
PO Box 8888
Matane QC  G4W 4S5

Old Age Security – All regions
ESDC-EDSC
PO Box 6044
Moncton, NB  E1C 9G8