The passport program is responsible for issuing Canadian passports.
Service Canada and Canada Post act as passport receiving agents on behalf of the passport program, giving Canadians broader access to passport services across the country.
Receiving agents accept general passport applications (adult and child) and simplified renewal passport applications, review them to make sure that they are accurate and complete, collect the application fee along with the original citizenship document, and forward the application package to the Passport Canada for processing. Once the application has been approved and the passport is issued, it will be delivered to the mailing address specified in the application.
The Service Canada receiving agent service is free of charge and available in these Service Canada Centers. Certain Canada Post locations offer the service of receiving agent for an extra fee of $20 plus tax.
Important notice: Traveling within the next 20 business days
If you plan to travel within the next 20 business days, please apply in person at a Passport Canada Office.
Types of applications that receiving agents can accept
- 5-year and 10-year general adult applications
- 5-year child applications and
- adult simplified renewal applications
Types of applications that receiving agents cannot accept
The complex cases described below are not yet available at Service Canada Centres and must be submitted at a Passport office:
- Your application is urgent (i.e., you will be travelling in less than the advertised processing times)
- Your current passport is still valid for more than one year
- Your current passport is lost, stolen, damaged inaccessible or found (form PPTC 203 is required)
- You do not have a guarantor
- You are applying on behalf of a child and only one of the parents is participating in the application, no matter what the circumstances (e.g., death, sole custody)
- You are requesting a free replacement
- Your application include a legal name change that is not due to a change in relationship status
Canadian citizenship document validation
There are select Service Canada receiving agent locations that are authorized to verify your proof of Canadian citizenship document on the spot. Once the citizenship document has been validated, a photocopy will be made and the original will be returned to you.
In the event that it is impossible to validate the citizenship document presented, the original citizenship document will be forwarded to Passport Canada with the application.
The decision-making authority regarding passport entitlement remains with Passport Canada.
On July 1, 2013, new passport fees came into effect.
You can pay your application fees at a Service Canada Centre by:
- certified cheque or money order (postal or bank) made payable to the Receiver General for Canada
- credit card (Visa, MasterCard, American Express)
- debit card or
- cash (exact change only)
Application forms are available online on the Passport Canada website.
- If you are a Canadian citizen and you meet certain eligibility criteria, you can renew your passport using the Simplified Renewal Application Process.
- If you are currently living abroad, please visit the Passport Canada website to find out details about applying for a passport abroad.
- As of June 1, 2009, everyone travelling to the United States by land, sea, or air, including U.S. and Canadian citizens, must present a valid passport or another secure document. For a comprehensive list of acceptable documents please visit the Canada Border Services Agency's website.
- Service Standards
If you would like more information, or have any questions about the status of your passport application, please consult the frequently asked questions on the Passport Canada website or communicate directly with a service agent.
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