Contact Single Window partner programs

For system questions please contact the appropriate technical support team.  If your questions are program/regulation specific please contact the appropriate program/partner.

Single Window technical support

Single Window help desk

For help with navigating through the Single Window system or managing access

Email: gigu-swim@ec.gc.ca

GCKey help desk

For technical help with GCKey

Tel.: 1-855-438-1102

Government Sign-in by Verified.Me

For help with logging in with Government Sign-in

Tel.: 1-855-433-5397

ECCC programs

CEPA Pollution Prevention Planning (P2)

P2 program information
Regulatory Innovation & Management Systems
351 St. Joseph Blvd., 20th floor
Gatineau, Quebec K1A 0H3

Fax: 1-844-580-3638
Tel.: 1-844-580-3637
Email: planp2-p2plan@ec.gc.ca

Chemicals Management Plan (CMP)

CMP program information
Substances Management Information Line
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3

Fax: 819-938-5212
Tel.: 1-800-567-1999 / 819-938-3232
Email: Substances@ec.gc.ca

Effluent Regulatory Reporting Information System (ERRIS)

ERRIS program information
Environmental Protection Branch
Industrial Sectors, Chemicals and Waste Directorate
351 St. Joseph Blvd., 18th Floor
Gatineau, Quebec K1A 0H3

Fax: (819) 420-7382
Tel.: (819) 420-7727
Email: eu-ww@ec.gc.ca

Environmental Effects Monitoring Electronic Reporting (EEMER)

EEMER program information
Forestry Product and Fisheries Act Division
351 St. Joseph Blvd., 19th Floor
Gatineau, Quebec K1A 0H3

Email: ESEE-EEM@ec.gc.ca

Environmental Emergency program (E2)

E2 Program Information
Environmental Emergencies Division
351 St. Joseph Blvd., 17th Floor
Gatineau, Quebec K1A 0H3

Email: ue_gigu-e2_swim@ec.gc.ca

ePCB reporting program

ePCB Program Information
Waste Reduction and Management Division
351 St. Joseph Blvd.
Gatineau, Quebec, K1A 0H3

Tel.: 1-844-815-6418
Email: bpc-pcb@ec.gc.ca

Regulatory Operations Program, Cross-border Movement of Hazardous Waste and Hazardous Recyclable Material Regulations (XBR)

XBR Program Information
Waste Reduction and Management Division
351 St. Joseph Blvd., 9th floor
Gatineau, Quebec  K1A 0H3

Tel.: 1-800-668-6767
Notifcation team email: notification@ec.gc.ca
Movement team email: dm-md@ec.gc.ca
CNMTS team email: cnmts-scnsm@ec.gc.ca

Grants and Contributions Enterprise Management System (GCEMS)

GCEMS program information
Corporate Services and Finance Branch
200 Sacré-Coeur Blvd.
Gatineau, Quebec K1A 0H3

Email: sgesc-gcems-sgesc-gcems@ec.gc.ca

 

Greenhouse Gas Reporting Program (GHGRP)

GHGRP program information
351 St. Joseph Blvd., 7th floor
Gatineau, Quebec K1A 0H3

Fax: 819-938-5280
Tel.: 1-877-877-8375 / 819-938-3258
Email: GES-GHG@ec.gc.ca

Low Carbon Economy Fund (LCEF)

LCEF program information
Programs Directorate
Pan-Canadian Framework Implementation Office
373 Sussex Dr
Ottawa, Ontario K1A 0H3

Email: lcef-fefec@ec.gc.ca

Climate Action Incentive Fund (CAIF)

CAIF Program Information
Programs Directorate
Pan-Canadian Framework Implementation Office
373 Sussex Dr
Ottawa, Ontario K1A 0H3

Email: climateactionincentivefund-fondsdincitationalactionpourleclimat@ec.gc.ca

Mine Effluent Reporting System (MERS)

Mining & Processing Division
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3

Tel.: 819-938-4232
Email: sdem-mers@ec.gc.ca

Multi-Sector Air Pollutants Regulations (MSAPR)

MSAPR program information

Boilers and Heaters

Electricity and Combustion Division
351 St. Joseph Blvd., 11th floor
Gatineau, Quebec K1A 0H3

Email: combustion@ec.gc.ca

Stationary Spark-ignition Engines

Oil, Gas and Alternative Energy Division
351 St. Joseph Blvd., 12th floor
Gatineau, Quebec K1A 0H3

Tel.: 1-844-882-3774
Email: nge-mgn@ec.gc.ca

Cement

Mining and Processing Division
351 St. Joseph Blvd., 18th floor
Gatineau, Quebec K1A 0H3

Email: ec.mmp-tmm.ec@ec.gc.ca

National Pollutant Release Inventory (NPRI)

NPRI program information
351 St. Joseph Blvd., 5th floor
Gatineau, Quebec K1A 0H3

Fax: 819-938-5236
Tel.: 1-877-877-8375
E-mail: inrp-npri@ec.gc.ca

 

Output-based Pricing System (OBPS)

OBPS program information
Output-based Pricing System – Implementation Office
4905 Dufferin St., 3N407
Downsview, Ontario, M3H 5T4

Tel: 1-833-849-9160
Email: stfr-obps@ec.gc.ca

Products Containing Mercury Regulations (PCMR)

PCMR program information
Products Division, Chemical Sectors Directorate
351 St. Joseph Blvd., 9th Floor
Gatineau, Quebec K1A 0H3

Fax: 819-938-4480 / 1-888-391-3695
Tel.: 819-938-4483 / 1-888-391-3426
Email: Produits-Products@ec.gc.ca

Renewable Fuels Regulations Electronic Reporting System (RFRERS)

RFRERS program information
c/o Chief, Fuels Section
Oil, Gas and Alternative Energy Division
351 St. Joseph Blvd., 12th floor
Gatineau, Quebec K1A 0H3

Fax: 819-420-7410
Tel.: 1-855-245-0323
Email: RFRERS-SDERCR@ec.gc.ca

Road Salts Annual Report (RSAR)

RSAR program information
c/o Director, Products Division
351 St. Joseph Blvd., 9th Floor
Gatineau, Quebec K1A 0H3

Fax: 1-888-391-3695
Tel.: 1-888-391-3426
Email: Produits-Products@ec.gc.ca

Vehicle and Engine Emissions Reporting Registry System (VEER)

VEER program information
Regulatory Administration Section, Transportation Division
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3

Tel.: 819-420-4216
Email: VehicleandEngineInfo@ec.gc.ca

Partner programs

Alberta Environment and Parks

GHG Reporting: Specified Gas Reporting Regulation (SGRR)

SGRR program information
Climate Change Policy
Climate Change Strategy Division
Alberta Environment and Parks
Baker Centre
10025 - 106 Street, 12th floor
Edmonton, Alberta T5J 1G4

Tel.: 780-427-5200
Email:  aenv.ghg@gov.ab.ca

British Columbia Ministry of the Environment

Reporting Regulation (B.C. Reg. 272/2009)

Reporting industrial greenhouse gas emissions in B.C. program information

Email: ghgregulator@gov.bc.ca

Canadian Council of Ministers of the Environment

National Framework for Petroleum Refinery Emission Reductions (NFPRER)

CCME program information
Oil, Gas and Alternative Energy Division
Place Vincent Massey
351 St-Joseph Boulevard
Gatineau, Quebec K1A 0H3

Tel.: 819-420-7697
Fax: 819-420-7410

Canadian Fuels Association (CFA)

CFA program information

Tel.: 613-232-3709
Email:  info@canadianfuels.ca

Chemistry Industry Association of Canada (CIAC)

National Emission Reduction Masterplan (NERM)

CIAC member link

Fax: 613-237-4061
Tel.: 613-237-6215
E-mail: info@canadianchemistry.ca

Air Quality Operating Approvals  (pursuant to the NB Air Quality Regulation - Clean Air Act)

Program Information
Authorizations Branch
Authorizations and Compliance Division
P.O. Box 6000
2nd Floor, Marysville Place
Fredericton, NB E3B 5H1

Fax: 506-453-2390
Tel.: 506-453-7945
Email: elg/egl-info@gnb.ca
 

Nova Scotia Quantification, Reporting, and Verification of Greenhouse Gas Emissions     

Program information
Nova Scotia Environment
1903 Barrington Street
2nd Floor, Suite 2085
Halifax, Nova Scotia B3J 3L7

Email: GHGreporting@novascotia.ca

Ontario Ministry of the Environment

GHG Reporting (O. Reg.390/18)

Report GHG emissions in Ontario program information
Tel.: 1-888-217-3326

Email: GHGReporting@ontario.ca

Emissions Performance Standards (O. Reg. 241/19)

Emissions performance program information

Tel.: 1-888-217-3326

Email:  EPShelp@ontario.ca

Saskatchewan Greenhouse Gas Reporting Program

Program Information
Ministry of Environment
Climate Change Branch
3211 Albert Street
Regina, SK, S4S 5W6

Tel.: 1-306-787-2323
Email: prairie.resilience@gov.sk.ca

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