Contact Single Window partner programs

For system questions please contact the appropriate technical support team.  If your questions are program/regulation specific please contact the appropriate program/partner.

Single Window technical support

Single Window help desk

For help with navigating through the Single Window system or managing access.

Email: ec.gigu-swim.ec@canada.ca

GCKey help desk

For technical help with GCKey.

Tel.: 1-855-438-1102

SecureKey Concierge

For help with logging in with Secure Key Concierge.

Tel.: 1-855-433-5397

ECCC programs

CEPA Pollution Prevention Planning (P2)

P2 program information
Regulatory Innovation & Management Systems
351 St. Joseph Blvd., 20th floor
Gatineau, Quebec K1A 0H3

Fax: 1-844-580-3638
Tel.: 1-844-580-3637
Email: ec.planp2-p2plan.ec@canada.ca

Chemicals Management Plan (CMP)

CMP program information
Substances Management Information Line
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3

Fax: 819-938-5212
Tel.: 1-800-567-1999 / 819-938-3232
Email: ec.substances.ec@canada.ca

Effluent Regulatory Reporting Information System (ERRIS)

ERRIS program information
Environmental Protection Branch
Industrial Sectors, Chemicals and Waste Directorate
351 St. Joseph Blvd., 18th Floor
Gatineau, Quebec K1A 0H3

Fax: (819) 420-7382
Tel.: (819) 420-7727
Email: ec.eaux-usees-wastewater.ec@canada.ca

Environmental Effects Monitoring Electronic Reporting (EEMER)

EEMER program information
Forestry Product and Fisheries Act Division
351 St. Joseph Blvd., 19th Floor
Gatineau, Quebec K1A 0H3

Email: ec.esee-eem.ec@canada.ca

Environmental Emergency program (E2)

E2 Program Information
Environmental Emergencies Division
351 St. Joseph Blvd., 17th Floor
Gatineau, Quebec K1A 0H3

Email: ec.ue_gigue2_swim.ec@canada.ca

ePCB reporting program

ePCB program information
Waste Reduction and Management Division
351 St. Joseph Blvd.
Gatineau, Quebec, K1A 0H3

Tel.: 1-844-815-6418
Email: ec.bpc-pcb.ec@canada.ca

Export and Import of Hazardous Waste and Hazardous Recyclable Material Regulations (EIHWHRMR)

EIHWHRMR program information
Waste Reduction and Management Division
351 St. Joseph Blvd., 9th floor
Gatineau, Quebec  K1A 0H3

Fax: 819-938-4555
Tel.: 1-844-524-5295
Email: ec.notification.ec@canada.ca

Grants and Contributions Enterprise Management System (GCEMS)

GCEMS program information
Corporate Services and Finance Branch
200 Sacré-Coeur Blvd.
Gatineau, Quebec K1A 0H3

Email: ec.sgesc-gcems-sgesc-gcems.ec@canada.ca

 

Greenhouse Gas Emissions Reporting program (GHGRP)

GHGRP program information
351 St. Joseph Blvd., 7th floor
Gatineau, Quebec K1A 0H3

Fax: 819-938-5280
Tel.: 1-877-877-8375 / 819-938-3258
Email: ec.ges-ghg.ec@canada.ca

Low Carbon Economy Fund (LCEF)

LCEF program information
Programs Directorate
Pan-Canadian Framework Implementation Office
373 Sussex Dr
Ottawa, Ontario K1A 0H3

Email: ec.lcef-fefec.ec@canada.ca

Climate Action Incentive Fund (CAIF)

CAIF Program Information
Programs Directorate
Pan-Canadian Framework Implementation Office
373 Sussex Dr
Ottawa, Ontario K1A 0H3

Email: ec.fiacsoutienti-caifitsupport.ec@canada.ca

Mine Effluent Reporting System (MERS)

Mining & Processing Division
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3

Tel.: 819-938-4232
Email: ec.sdem-mers.ec@canada.ca

Multi-Sector Air Pollutants Regulations (MSAPR)

MSAPR program information

Boilers and Heaters

Electricity and Combustion Division
351 St. Joseph Blvd., 11th floor
Gatineau, Quebec K1A 0H3

Email: ec.combustion.ec@canada.ca

Stationary Spark-ignition Engines

Oil, Gas and Alternative Energy Division
351 St. Joseph Blvd., 12th floor
Gatineau, Quebec K1A 0H3

Tel.: 1-844-882-3774
Email: ec.nge-mgn.ec@canada.ca

Cement

Mining and Processing Division
351 St. Joseph Blvd., 18th floor
Gatineau, Quebec K1A 0H3

Email: ec.mmp-tmm.ec@canada.ca

National Pollutant Release Inventory (NPRI)

NPRI program information
351 St. Joseph Blvd., 5th floor
Gatineau, Quebec K1A 0H3

Fax: 819-938-5236
Tel.: 1-877-877-8375
E-mail: ec.inrp-npri.ec@canada.ca

 

Output-based Pricing System (OBPS)

OBPS program information
Output-based Pricing System – Implementation Office
4905 Dufferin St., 3N407
Downsview, Ontario, M3H 5T4

Tel: 1-833-849-9160
Email: ec.stfr-obps.ec@canada.ca

Products Containing Mercury Regulations (PCMR)

PCMR program information
Products Division, Chemical Sectors Directorate
351 St. Joseph Blvd., 9th Floor
Gatineau, Quebec K1A 0H3

Fax: 819-938-4480 / 1-888-391-3695
Tel.: 819-938-4483 / 1-888-391-3426
Email: ec.produits-products.ec@canada.ca

Renewable Fuels Regulations Electronic Reporting System (RFRERS)

RFRERS program information
c/o Chief, Fuels Section
Oil, Gas and Alternative Energy Division
351 St. Joseph Blvd., 12th floor
Gatineau, Quebec K1A 0H3

Fax: 819-420-7410
Tel.: 1-855-245-0323
Email: ec.sdercr-rfrers.ec@canada.ca

Road Salts Annual Report (RSAR)

RSAR program information
c/o Director, Products Division
351 St. Joseph Blvd., 9th Floor
Gatineau, Quebec K1A 0H3

Fax: 1-888-391-3695
Tel.: 1-888-391-3426
Email: ec.produits-products.ec@canada.ca

Vehicle and Engine Emissions Reporting Registry System (VEER)

VEER program information
Regulatory Administration Section,Transportation Division 
351 St. Joseph Blvd.
Gatineau, Quebec K1A 0H3

Tel.: 819-420-4216
Email: ec.infovehiculeetmoteur-vehicleandengineinfo.ec@canada.ca

Partner programs

Alberta Environment and Parks

Environmental Protection and Enhancement Act

Alberta Air Emissions Inventory Program
Main Floor, Oxbridge Place
9820 – 106 Street
Edmonton, Alberta T5K 2J6

Email: emissions.inventory@gov.ab.ca

GHG Reporting: Specified Gas Reporting Regulation (SGRR)

SGRR program information
Climate Change Policy
Climate Change Strategy Division
Alberta Environment and Parks
Baker Centre
10025 - 106 Street, 12th floor
Edmonton, Alberta T5J 1G4

Tel.: 780-427-5200
Email:  aenv.ghg@gov.ab.ca

British Columbia Ministry of the Environment

Reporting Regulation (B.C. Reg. 272/2009)

Reporting industrial greenhouse gas emissions in B.C. program information

Email: ghgregulator@gov.bc.ca

 

Canadian Council of Ministers of the Environment

National Framework for Petroleum Refinery Emission Reductions (NFPRER)

CCME program information
Oil, Gas and Alternative Energy Division
Place Vincent Massey
351 St-Joseph Boulevard
Gatineau, Quebec K1A 0H3

Tel.: 819-420-7697
Fax: 819-420-7410

Canadian Fuels Association (CFA)

CFA program information

Tel.: 613-232-3709
Email:  info@canadianfuels.ca

Chemistry Industry Association of Canada (CIAC)

National Emission Reduction Masterplan (NERM)

CIAC member link

Fax: 613-237-4061
Tel.: 613-237-6215
E-mail: nerm@canadianchemistry.ca

Air Quality Operating Approvals  (pursuant to the NB Air Quality Regulation - Clean Air Act)

Program Information
Authorizations Branch
Authorizations and Compliance Division
P.O. Box 6000
2nd Floor, Marysville Place
Fredericton, NB E3B 5H1

Fax: 506-453-2390
Tel.: 506-453-7945
Email: elg/egl-info@gnb.ca
 

Nova Scotia Quantification, Reporting, and Verification of Greenhouse Gas Emissions     

Program information
Nova Scotia Environment
1903 Barrington Street
2nd Floor, Suite 2085
Halifax, Nova Scotia B3J 3L7

Email: GHGreporting@novascotia.ca

Ontario Ministry of the Environment

GHG Reporting (O. Reg.452/09)

Report GHG emissions in Ontario program information
Tel.: 1-855-815-6400

Email: GHGReporting@ontario.ca

Ontario Regulation 127/01 (O. Reg. 127/01)

Airborne contaminant discharge monitoring and reporting program information
Step-by-Step Guideline

Tel.: 1-855-779-2788

Toxics Reduction Act, 2009 (O. Reg. 455/09)

Toxics reduction program information

Tel.: 1-855-815-6400
Email: ToxicsReporting@ontario.ca

Saskatchewan Greenhouse Gas Reporting Program

Program Information
Ministry of Environment
Climate Change Branch
3211 Albert Street
Regina, SK, S4S 5W6

Tel.: 1-306-787-2323
Email: prairie.resilience@gov.sk.ca

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