It pays to know
Shopping around for a financial product?
You have a right to clear communication during the sales process.
Canada's financial literacy blog
Only you should decide what makes a great offer.
Services and information
Express consent for financial products and services
Your rights, what financial institutions must tell you and why it's important.
Clear disclosure on your financial documents
Your right to receive financial documents in language that is clear and not misleading.
Making a complaint to your financial institution
The steps for making a complaint to a bank or other federally regulated financial institution.
Credit card balance insurance
Terms and conditions, the cost of balance insurance and how to make a claim.
Tied selling
Your rights when being solicited to buy additional products or services from a bank.
Credit cards: rights and responsibilities
Applying for a credit card, changes to your credit card agreement, interest-free grace periods and more.
Mortgages: rights and responsibilities
Learn about your rights and responsibilities related to mortgages and what to do if you feel they are not being respected.
Banking: rights and responsibilities
Opening a bank account, cashing cheques, account fee increases, joint bank accounts and more.
Debt and borrowing
Managing debt, credit cards, mortgages, loans, lines of credit, credit reports and more.
Financial tools and calculators
Financial Goal Calculator
Calculate how much to pay down your debt and reach your savings goals.
Bank Account Comparison Tool
Compare bank account interest rates, monthly fees, transaction fees and services.
Credit Card Comparison Tool
Compare credit card interest rates, annual fees, rewards and other features.
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