Mortgages: rights and responsibilities

From Financial Consumer Agency of Canada

Your rights

Federally regulated financial institutions (FRFI) must provide you with certain important information about your mortgage, in clear language, in the mortgage application and the mortgage agreement. Depending on what type of mortgage you get, the information required may vary.

Your responsibilities

Before signing, you have a responsibility to read and understand the terms and conditions of your mortgage agreement. Ask questions about anything that is not clear.

What you should do if you feel your rights are not being respected

If you feel that a federally regulated financial institution is not respecting your rights, contact the Financial Consumer Agency of Canada.  

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