House Standing Committee on Finance (May 31, 2024):
ISSUE: Complaints handling process (FCAC’s role, ECB)

Key points

Table 1: Top 5 most frequent consumer complaint categories
Rank this year Category % % point change Rank last year
1 Complaint-handling procedures 25.5 -4.4% 1
2 Unsolicited credit cards 13.7 -4.5% 2
3 Credit card debt collection 3.6 -0.7% 5
4 Penalties to merchants 3.3 -0.4% 5
5 Refusal to open an acount 2.9 0% 5
5 Credit card fraud 2.9 +0.5% 3

Qs & As

What does FCAC do when it receives a complaint from a financial consumer? Does it lead to anything?

If pressed:

Page details

From:

2025-09-02