Completed Access to Information requests
The Financial Consumer Agency of Canada (FCAC) posts summaries of completed Access to Information requests processed by its Access to Information and Privacy (ATIP) Office.
The following list contains summaries of completed requests since December 2011 for which documents have been retrieved or treated. The list is provided in chronological order, by month and year, and by request number. Requests focusing on personal information or third party proprietary information are not included.
Completed Access to Information request list
2016
Summaries of completed requests—May 2016
Summaries of completed requests—April 2016
Summaries of completed requests—March 2016
Nothing to report
Summaries of completed requests—February 2016
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2016-003 | Request under the Access to Information Act for the following records: "Provide 2015, 2016 latest internal reports and briefing notes: -problems and solutions for pay day loan companies; - protecting consumers from financial institutions like banks, insurance companies inadequate codes of conduct; - letters of concern and violation notices and penalties; - drafting a financial consumer code and areas of stronger enforcement; - areas of most common violations and prevention action plans. Other records released/to be released." |
Disclosed in part | 132 |
Summaries of completed requests—January 2016
Nothing to report
2015
Summaries of completed requests—December 2015
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2016-002 | Request under the Access to Information Act for the following: "I would like to receive a copy of all complaints from January 1, 2010 to today relating to prepaid cards issued by financial institutions. For example, prepaid cards with a Visa or MasterCard logo." |
Disclosed in part | 395 |
Summaries of completed requests—November 2015
Nothing to report
Summaries of completed requests—October 2015
Nothing to report
Summaries of completed requests—September 2015
Nothing to report
Summaries of completed requests—August 2015
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2016-001 | Request under the Access to Information Act for the following:
|
Disclosed in part | 1911 |
Summaries of completed requests—July 2015
Nothing to report
Summaries of completed requests—June 2015
Summaries of completed requests—May 2015
Summaries of completed requests—April 2015
Summaries of completed requests—March 2015
Summaries of completed requests—February 2015
Nothing to report
Summaries of completed requests—January 2015
Nothing to report
2014
Summaries of completed requests—December 2014
Nothing to report
Summaries of completed requests—November 2014
Nothing to report
Summaries of completed requests—October 2014
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2015-001 | All (but not limited to) copies of documents (including support documents held in any format by the FCAC as they relate to the FCAC complaint Ref No 855-293655 filed August 15, 2013. | Disclosed in part | 114 |
Summaries of completed requests—September 2014
Nothing to report
Summaries of completed requests—August 2014
Nothing to report
Summaries of completed requests—July 2014
Summaries of completed requests—June 2014
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2014-007 | All correspondence between FCAC and the Department of Finance relating to breaches of the Code of Conduct for Debit and Credit Cards. | Disclosed in part | 125 |
Summaries of completed requests—May 2014
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2014-008 | All correspondence between the Financial Consumer Agency of Canada and Finance Canada related to the establishment and appointment of a Financial Literacy Leader. Timeframe: Jan. 1, 2013 to present. | Disclosed in part | 88 |
Summaries of completed requests—April 2014
Summaries of completed requests—March 2014
Summaries of completed requests—February 2014
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2014-0004 | The report, in its entirety, with cost, as cited on page 16, paragraph four of the December 18, 2013 document Mobile Payments And Consumer Protection in Canada by Steve Trites et al, FCAC Research Division: “Further, a recent internal FCAC study indicates that young Canadians of Chinese and South Asian backgrounds are among the heaviest users of mobile devices, with most of them downloading mobile content and text messaging. The same study found that urban Aboriginal Canadians are also above-average users of text messaging.” | Disclosed in part | 106 |
| 1025-AC2014-0005 | All correspondence between the Financial Consumer Agency of Canada and the office of the Minister of Finance related to the establishment and appointment of a Financial Literacy Leader. Timeframe: Jan. 1, 2013 to present. | All excluded | 0 |
| 1025-AC2014-006 | Any documents, including reports, studies, memos, briefing notes or records of complaints, about attempts to manipulate the WM/Reuters rate for the Canadian dollar or the Bank of Canada noon rate, generated between June 1, 2013 and the receipt of this request. | No records exists | 0 |
Summaries of completed requests—January 2014
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2014-003 | Briefing notes, reports and memos written between July 1, 2012 and July 1, 2013 on regulations regarding complaints with financial institutions, as gazetted April 10, 2013. Include any correspondence between your office and the Canadian Bank Association during the same period of time. | Disclosed | 18 |
2013
Summaries of completed requests—December 2013
Nothing to report
Summaries of completed requests—November 2013
Nothing to report
Summaries of completed requests—October 2013
Nothing to report
Summaries of completed requests—September 2013
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2014-002 | All details pertaining to your active photocopier lease agreements All information pertaining to the purchase of printers, scanners and fax machines within the last 4 years |
Disclosed | 3 |
Summaries of completed requests - August 2013
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2014-001 | a) The studies conducted for and by FCAC since 2008 concerning the problem of penalties for mortgage prepayments both in Canada and abroad. b) Concerning the Code of Conduct for Mortgage Prepayments, a document showing the number of complaints received, the number of violations noted and the total value ($) of sanctions imposed since the Code came into effect. |
a) no records exist b) disclosed |
1 |
Summaries of completed requests—July 2013
Nothing to report
Summaries of completed requests—June 2013
Nothing to report
Summaries of completed requests—May 2013
Nothing to report
Summaries of completed requests—April 2013
Nothing to Report
Summaries of completed requests—March 2013
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2013-0001 | All external communications between FCAC and others in connection with FCAC decision #113 | Disclosed in part | 42 |
Summaries of completed requests—February 2013
Nothing to report
Summaries of completed requests—January 2013
Nothing to report
2012
Summaries of completed requests—December 2012
Nothing to report
Summaries of completed requests—November 2012
Nothing to report
Summaries of completed requests—October 2012
Nothing to report
Summaries of completed requests—September 2012
Nothing to report
Summaries of completed requests—August 2012
Nothing to report
Summaries of completed requests—July 2012
Nothing to report
Summaries of completed requests—June 2012
Nothing to report
Summaries of completed requests—May 2012
Nothing to report
Summaries of completed requests—April 2012
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2011-0005 | External correspondence regarding the Code of Conduct for the Credit and Debit Card Industry in Canada, between August 15, 2010 and February 17, 2011 | Disclosed in part | 231 |
Summaries of completed requests—March 2012
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2011-0010 | Documents prepared for the commissioner since June 2011 pertaining to risks to the Canadian housing market and the potential impact on financial institutions and consumers. | Disclosed in part | 39 |
Summaries of completed requests—February 2012
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2011-0007 | Communication by MasterCard and other individuals to Commissioner Ursula Menke—January 1, 2010 to December 21, 2011 | Disclosed in part | 21 |
| 1025-AC2011-0008 | Reports to the Minister of Finance—Payment Card Network Operators adherence to the Code of Conduct for the Credit and Debit Card - August 16, 2010 to January 18,2012 | Disclosed in part | 42 |
Summaries of completed requests—January 2012
Nothing to report
2011
Summaries of completed requests—December 2011
| Request number | Summary | Disposition | Number of pages released |
|---|---|---|---|
| 1025-AC2011-0004 | External correspondence regarding the Code of Conduct for the Credit and Debit Card Industry in Canada, between February 17, 2011 and August 29, 2011 | Disclosed in part | 33 |
| 1025-AC2011-0006 | All correspondence with the Minister of Finance and/or the Office of the Minister of Finance regarding the Code of Conduct for the Credit and Debit Card Industry in Canada, and the Payment Card Networks Act, from September 1, 2010 to October 12, 2011. | Disclosed in part | 66 |