Promotional toolkits for financial literacy and consumer protection

The Financial Consumer Agency of Canada developed the following digital content, including banners, infographics and videos, to help individuals and organizations promote financial literacy and consumer protection in Canada. Check back regularly for more promotional products. 

To download these images, right-click on the image or link you want to save, then choose "Save image as" or "Save link as" from the drop-down menu.

Financial literacy

The following products promote Financial Literacy Month and provide practical tips to manage money and debt.


Financial literacy month 2023
Text version: Infographic, Check up on your financial health

Check up on your financial health 

Checking up on your progress in managing and paying down debt is an important part of maintaining your overall financial health 

Make a list of your debts to identify the types of debt you have and what you owe

Create a plan to repay your debt to set goals and track your progress

Prioritize debt repayment based on interest rates, balances and other factors

Consider consolidating high-interest debts into one loan with a lower interest rate 

Money worries are the biggest source of stress for Canadians more than work, personal health and relationships 

For optimal health

  • Know the difference between good and bad debt
  • Make a budget to manage your money
  • Avoid debt by saving for your goals
  • Choose financial products and services that are right for you
  • Review your credit report regularly 

In case of a financial emergency

If you’re struggling to make debt payments, contact your financial institution to discuss possible relief options. 

If your debt feels overwhelming, consider consulting a financial advisor or credit counselor. 

You have rights

Know your rights when dealing with financial institutions­

Managing and reducing your debt will lead to better financial health


Mois de la littératie financière 2023

Financial Literacy Month 2023 (JPG, 385 KB)

(with sapling, for Instagram)


Check up on your financial health

Check up on your financial health (JPG, 376 KB)

(without sapling, for Instagram)


Check up on your financial health

Check up on your financial health (JPG, 241 KB)

(without sapling, for Meta and Twitter/X)


check up on your financial health

Check up on your financial health (JPG, 245KB)

(with sapling, for Meta and Twitter/X)


Financial literacy month 2023

Financial Literacy Month 2023 (JPG, 232 KB)

(without sapling, for Meta and Twitter/X)


Financial consumer protection

The following products promote the new and enhanced protections for bank customers that are part of Canada’s new Financial Consumer Protection Framework, including new electronic alerts from banks. The new and enhanced protections took effect on June 30, 2022.

Infographic: New protections for bank customers
Text version: New protections for bank customers

New protections for bank customers

What you should know

Starting June 30th, you will benefit from new and enhanced protections when dealing with your bank.

Enhanced disclosures

Your bank will have to provide you with more information about your day-to-day banking so you can make informed and timely decisions.

For example, you will receive:

  • Electronic alerts to help you manage your accounts and avoid certain fees
  • Timely reminders to renew or cancel your products or services
  • Separate agreements for optional products and services to help you understand them better

Enhanced complaint- handling procedures

Your bank will have to strengthen its complaint-handling procedures so your issues are resolved faster.

For example, your bank will be legally required to deal with complaints within 56 days

Other measures to better protect you

Your bank will have to take further actions to better protect you and meet higher standards for sales practices.

For example, your bank will have to:

  • Offer and sell products or services that are appropriate for your needs
  • Take additional steps to avoid providing misleading information or applying undue pressure when selling you products or services
  • Take additional steps to make sure they get your express consent for each product or service you buy

These protections are part of Canada’s new Financial Consumer Protection Framework.

Learn more at canada.ca/fcac


Infographic: New electronic alerts from your bank
Text version: New electronic alerts from your bank

New electronic alerts from your bank

As of June 30, you will receive new alerts via email, text or app notification

The alerts:

  • will let you know when your bank account balance or available credit on your credit card or line of credit falls below a certain amount
  • will tell you what charges or fees may apply, and how to avoid them
  • will be sent automatically, but you can change or cancel them

The alerts will help you manage your accounts and avoid certain fees

canada.ca/money


Infographic:  New electronic alerts from your bank"
Text version: New electronic alerts from your bank

New electronic alerts from your bank

As of June 30, you will receive new alerts via email, text or app notification

The alerts:

  • will let you know when your bank account balance or available credit on your credit card or line of credit falls below a certain amount
  • will tell you what charges or fees may apply, and how to avoid them
  • will be sent automatically, but you can change or cancel them

The alerts will help you manage your accounts and avoid certain fees

canada.ca/money


Infographic: Enhanced complaint-handling procedures for bank customers
Text version: Enhanced complaint-handling procedures for bank customers

Enhanced complaint-handling procedures for bank customers

Starting June 30th, your bank will have to strengthen how it handles complaints.

Your bank will have to:

  • Deal with complaints within 56 days
  • Help you navigate their complaint-handling procedures to make sure you understand the steps involved
  • Avoid using misleading terms, such as ombudsperson, that suggest bank employees who handle complaints are independent 

These measures will help get your issues resolved in a more timely and effective way.

These protections are part of Canada’s new Financial Consumer Protection Framework.

Learn more at canada.ca/money


Videos

 


Budget Planner

Display the Budget Planner on your website

FCAC is looking for organizations interested in incorporating a widget of the tool to their website. For more information, email us at FCACTools.OutilsACFC@fcac-acfc.gc.ca.



Infographic: Take control of your debt
Text version: Manage your money with a budget

Manage your money with a budget

The Budget Planner is a free interactive tool that provides personalized tips and suggestions to improve your financial situation. 

canada.ca/budget-planner

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