Promotional toolkits for financial literacy and consumer protection

From: Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada developed the following digital content, including banners, infographics and videos, to help individuals and organizations promote financial literacy and consumer protection in Canada. Check back regularly for more promotional products. 

To download these images, right-click on the image or link you want to save, then choose "Save image as" or "Save link as" from the drop-down menu.

Financial consumer protection

The following products promote the new and enhanced protections for bank customers that are part of Canada’s new Financial Consumer Protection Framework, including new electronic alerts from banks. The new and enhanced protections will take effect on June 30, 2022.


Infographic: New protections for bank customers
Text version: New protections for bank customers

New protections for bank customers

What you should know

Starting June 30th, you will benefit from new and enhanced protections when dealing with your bank.

Enhanced disclosures

Your bank will have to provide you with more information about your day-to-day banking so you can make informed and timely decisions.

For example, you will receive:

  • Electronic alerts to help you manage your accounts and avoid certain fees
  • Timely reminders to renew or cancel your products or services
  • Separate agreements for optional products and services to help you understand them better

Enhanced complaint- handling procedures

Your bank will have to strengthen its complaint-handling procedures so your issues are resolved faster.

For example, your bank will be legally required to deal with complaints within 56 days

Other measures to better protect you

Your bank will have to take further actions to better protect you and meet higher standards for sales practices.

For example, your bank will have to:

  • Offer and sell products or services that are appropriate for your needs
  • Take additional steps to avoid providing misleading information or applying undue pressure when selling you products or services
  • Take additional steps to make sure they get your express consent for each product or service you buy

These protections are part of Canada’s new Financial Consumer Protection Framework.

Learn more at canada.ca/fcac


Infographic: New electronic alerts from your bank
Text version: New electronic alerts from your bank

New electronic alerts from your bank

As of June 30, you will receive new alerts via email, text or app notification

The alerts:

  • will let you know when your bank account balance or available credit on your credit card or line of credit falls below a certain amount
  • will tell you what charges or fees may apply, and how to avoid them
  • will be sent automatically, but you can change or cancel them

The alerts will help you manage your accounts and avoid certain fees

canada.ca/money


Infographic:  New electronic alerts from your bank"
Text version: New electronic alerts from your bank

New electronic alerts from your bank

As of June 30, you will receive new alerts via email, text or app notification

The alerts:

  • will let you know when your bank account balance or available credit on your credit card or line of credit falls below a certain amount
  • will tell you what charges or fees may apply, and how to avoid them
  • will be sent automatically, but you can change or cancel them

The alerts will help you manage your accounts and avoid certain fees

canada.ca/money


Infographic: Enhanced complaint-handling procedures for bank customers
Text version: Enhanced complaint-handling procedures for bank customers

Enhanced complaint-handling procedures for bank customers

Starting June 30th, your bank will have to strengthen how it handles complaints.

Your bank will have to:

  • Deal with complaints within 56 days
  • Help you navigate their complaint-handling procedures to make sure you understand the steps involved
  • Avoid using misleading terms, such as ombudsperson, that suggest bank employees who handle complaints are independent 

These measures will help get your issues resolved in a more timely and effective way.

These protections are part of Canada’s new Financial Consumer Protection Framework.

Learn more at canada.ca/money



Financial literacy

The following products promote the National Financial Literacy Strategy and the 5 key consumer building blocks that lead to greater financial resilience.



Infographic: 5 steps to build your financial resilience
Text version: 5 Steps to build your financial resilience

5 steps to build your financial resilience

Anyone can be financially vulnerable, regardless of income, background, or education

  • Keep track of your expenses
  • Take control of your debt
  • Save money for the future
  • Build your knowledge at the right time
  • Navigate the financial marketplace with confidence

Understand your finances to confidently face challenging times and an increasingly digital world

Make change that counts!

canada.ca/money


Infographic: Keep track of your expenses
Text version: Keep track of your expenses

Keep track of your expenses

Make a budget to manage your expenses and stick to a spending plan.

canada.ca/money


Infographic: Take control of your debt
Text version: Take control of your debt

Take control of your debt

When you borrow money, understand how much it will cost in the long-term and make a plan to pay it back.

canada.ca/money


Infographic: Save money for the future
Text version: Save money for the future

Save money for the future

Save for your goals and prepare for unexpected expenses or financial setbacks.

canada.ca/money


Infographic: Build your knowledge at the rigfht time
Text version: Build your knowledge at the right time

Build your knowledge at the right time

Learn about a financial product or service at the right time to make better decisions.

canada.ca/money


Infographic: Navigate the financial marketplace with confidence
Text version: Navigate the financial marketplace with confidence

Navigate the financial marketplace with confidence

Compare products and services from different providers and understand your options.

canada.ca/money


Budget Planner

Display the Budget Planner on your website

FCAC is looking for organizations interested in incorporating a widget of the tool to their website. For more information, email us at FCACTools.OutilsACFC@fcac-acfc.gc.ca.



Infographic: Take control of your debt
Text version: Manage your money with a budget

Manage your money with a budget

The Budget Planner is a free interactive tool that provides personalized tips and suggestions to improve your financial situation. 

canada.ca/budget-planner

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