Promotional toolkits for financial literacy and consumer protection
The Financial Consumer Agency of Canada developed the following digital content, including banners, infographics and videos, to help individuals and organizations promote financial literacy and consumer protection in Canada. Check back regularly for more promotional products.
To download these images, right-click on the image or link you want to save, then choose "Save image as" or "Save link as" from the drop-down menu.
Financial literacy
The following products promote Financial Literacy Month and provide practical tips to manage money and debt.
Text version: Infographic, Check up on your financial health
Check up on your financial health
Checking up on your progress in managing and paying down debt is an important part of maintaining your overall financial health
Make a list of your debts to identify the types of debt you have and what you owe
Create a plan to repay your debt to set goals and track your progress
Prioritize debt repayment based on interest rates, balances and other factors
Consider consolidating high-interest debts into one loan with a lower interest rate
Money worries are the biggest source of stress for Canadians more than work, personal health and relationships
For optimal health
- Know the difference between good and bad debt
- Make a budget to manage your money
- Avoid debt by saving for your goals
- Choose financial products and services that are right for you
- Review your credit report regularly
In case of a financial emergency
If you’re struggling to make debt payments, contact your financial institution to discuss possible relief options.
If your debt feels overwhelming, consider consulting a financial advisor or credit counselor.
You have rights
Know your rights when dealing with financial institutions
Managing and reducing your debt will lead to better financial health
Financial Literacy Month 2023 (JPG, 385 KB)
(with sapling, for Instagram)
Check up on your financial health (JPG, 376 KB)
(without sapling, for Instagram)
Check up on your financial health (JPG, 241 KB)
(without sapling, for Meta and Twitter/X)
Check up on your financial health (JPG, 245KB)
(with sapling, for Meta and Twitter/X)
Financial Literacy Month 2023 (JPG, 232 KB)
(without sapling, for Meta and Twitter/X)
Financial consumer protection
The following products promote the new and enhanced protections for bank customers that are part of Canada’s new Financial Consumer Protection Framework, including new electronic alerts from banks. The new and enhanced protections took effect on June 30, 2022.
Text version: New protections for bank customers
New protections for bank customers
What you should know
Starting June 30th, you will benefit from new and enhanced protections when dealing with your bank.
Enhanced disclosures
Your bank will have to provide you with more information about your day-to-day banking so you can make informed and timely decisions.
For example, you will receive:
- Electronic alerts to help you manage your accounts and avoid certain fees
- Timely reminders to renew or cancel your products or services
- Separate agreements for optional products and services to help you understand them better
Enhanced complaint- handling procedures
Your bank will have to strengthen its complaint-handling procedures so your issues are resolved faster.
For example, your bank will be legally required to deal with complaints within 56 days
Other measures to better protect you
Your bank will have to take further actions to better protect you and meet higher standards for sales practices.
For example, your bank will have to:
- Offer and sell products or services that are appropriate for your needs
- Take additional steps to avoid providing misleading information or applying undue pressure when selling you products or services
- Take additional steps to make sure they get your express consent for each product or service you buy
These protections are part of Canada’s new Financial Consumer Protection Framework.
Learn more at canada.ca/fcac
Text version: New electronic alerts from your bank
New electronic alerts from your bank
As of June 30, you will receive new alerts via email, text or app notification
The alerts:
- will let you know when your bank account balance or available credit on your credit card or line of credit falls below a certain amount
- will tell you what charges or fees may apply, and how to avoid them
- will be sent automatically, but you can change or cancel them
The alerts will help you manage your accounts and avoid certain fees
Text version: New electronic alerts from your bank
New electronic alerts from your bank
As of June 30, you will receive new alerts via email, text or app notification
The alerts:
- will let you know when your bank account balance or available credit on your credit card or line of credit falls below a certain amount
- will tell you what charges or fees may apply, and how to avoid them
- will be sent automatically, but you can change or cancel them
The alerts will help you manage your accounts and avoid certain fees
Text version: Enhanced complaint-handling procedures for bank customers
Enhanced complaint-handling procedures for bank customers
Starting June 30th, your bank will have to strengthen how it handles complaints.
Your bank will have to:
- Deal with complaints within 56 days
- Help you navigate their complaint-handling procedures to make sure you understand the steps involved
- Avoid using misleading terms, such as ombudsperson, that suggest bank employees who handle complaints are independent
These measures will help get your issues resolved in a more timely and effective way.
These protections are part of Canada’s new Financial Consumer Protection Framework.
Learn more at canada.ca/money
Videos
- New protections for bank customers - YouTube
- New electronic alerts from your bank - YouTube
- Enhanced complaint-handling procedures for bank customers - YouTube
Budget Planner
Display the Budget Planner on your website
FCAC is looking for organizations interested in incorporating a widget of the tool to their website. For more information, email us at FCACTools.OutilsACFC@fcac-acfc.gc.ca.
Text version: Manage your money with a budget
Manage your money with a budget
The Budget Planner is a free interactive tool that provides personalized tips and suggestions to improve your financial situation.
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