Making a complaint to your financial institution

From: Financial Consumer Agency of Canada

Want to file a complaint against your federally regulated financial entity but don’t know how? Read the complaint handling process described below.

Complaint handling process

Federally regulated financial institutions

All banks, retail associations and federal trust, loan and insurance companies must, by law, have a complaint-handling process in place for consumers. 

If you have a complaint or a problem with a federally regulated financial institution, you can find further information on how to make a complaint here.  

Payment Card Network Operators 

If you are a merchant and you have a complaint or a problem with a payment card network operator, you can find further information on how to make a complaint here. 

External compl​aints bodies 

If you have a complaint about an external complaints body relating to a consumer provision, you can find further information on how to make a complaint here.​​​ 

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You have the right to file a complaint with the Privacy Commissioner of Canada regarding the institution’s handling of your personal information at: How to file a complaint.

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