Filing a complaint about financial products and services
How to make a complaint with a federally regulated financial entity.
How to file a complaint with your financial institution
Steps for making a complaint to a bank or other federally regulated financial institution.
How to file a complaint with an external complaints body
Escalating a complaint from your financial institution to an ECB, filing a complaint against your ECB.
How FCAC handles your complaint
How FCAC reviews complaints, matters it cannot investigate and what to do before contacting FCAC.
How to file a complaint with a payment card network operator
Steps for merchants to make a complaint with a payment card network operator.
How to file a complaint about your insurance provider
Steps to make a complaint about an insurance company, agent or broker.
Complaint-handling process search tool
Find the complaint-handling process for your federally regulated financial entity.
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