Filing a complaint about financial products and services

How to make a complaint with a federally regulated financial entity.

Follow:

Steps for making a complaint to a bank or other federally regulated financial institution.

Escalating a complaint from your financial institution to an ECB, filing a complaint against your ECB.

How FCAC reviews complaints, matters it cannot investigate and what to do before contacting FCAC.

Steps for merchants to make a complaint with a payment card network operator.

Steps to make a complaint about an insurance company, agent or broker.

Find the complaint-handling process for your federally regulated financial entity.

Report a problem or mistake on this page

Please select all that apply:

A link, button or video is not working

It has a spelling mistake

Information is missing

Information is outdated or wrong

I can't find what I'm looking for

Other issue not in this list