Making a complaint to your financial institution
Want to file a complaint against your federally regulated financial entity but don’t know how? Read the complaint handling process described below.
Complaint handling process
Federally regulated financial institutions
All banks, retail associations and federal trust, loan and insurance companies must, by law, have a complaint-handling process in place for consumers.
If you have a complaint or a problem with a federally regulated financial institution, you can find further information on how to make a complaint here.
Payment Card Network Operators
If you are a merchant and you have a complaint or a problem with a payment card network operator, you can find further information on how to make a complaint here.
External complaints bodies
If you have a complaint about an external complaints body relating to a consumer provision, you can find further information on how to make a complaint here.
Report a problem or mistake on this page
- Date modified: