2.4 Your rights and responsibilities

In this section:

Introduction

Someone discusses changes in account fees with a banking ombudsman.

Financial institutions offer a wide variety of services—and customers may not always be satisfied with the service they receive. What rights do you have when you go to a regulated financial institution? And what are your responsibilities?

In this section, you will learn:

  • your rights when you use a regulated financial institution
  • the responsibilities you have to keep your account secure
  • how to make a complaint about a financial institution.
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