2.4 Your rights and responsibilities

In this section:

• 2.4.1 Consumer rights and responsibilities
• 2.4.2 The debit card code
• 2.4.3 Making complaints
• 2.4.4 Summary of key messages

Introduction

Financial institutions offer a wide variety of services—and customers may not always be satisfied with the service they receive. What rights do you have when you go to a regulated financial institution? And what are your responsibilities?

In this section, you will learn:

• your rights when you use a regulated financial institution
• the responsibilities you have to keep your account secure
• how to make a complaint about a financial institution.