2.4 Your rights and responsibilities

In this section:


Someone discusses changes in account fees with a banking ombudsman.

Financial institutions offer a wide variety of services—and customers may not always be satisfied with the service they receive. What rights do you have when you go to a regulated financial institution? And what are your responsibilities?

In this section, you will learn:

  • your rights when you use a regulated financial institution
  • the responsibilities you have to keep your account secure
  • how to make a complaint about a financial institution.
Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: