Commissioner’s Decisions

From Financial Consumer Agency of Canada

FCAC's principles for publishing decisions

FCAC publishes Commissioner’s Decisions in their original form, with minimal revisions, according to a set of principles. Read FCAC’s publishing principles

How to view Commissioner’s Decisions

Commissioner’s Decisions are listed below, by date. Commissioner’s Decisions posted before 2012 are available using the link below.

Select the “Court Decisions” category to view decisions rendered by the judges of the Federal Court and the Federal Court of Appeal.

View Commissioner’s Decisions from 2003-2011

Read Court Decisions

Commissioner’s Decisions 2012 to present

Decision #126

  • Posted on May 15, 2017
  • Merchants were issued monthly statements that incorrectly disclosed certain transactions. As a result, merchants were provided with information that was unclear and potentially misleading.

Decision #125

  • Posted on December 20, 2016
  • Following a system update, a bank experienced processing issues with the posting of payments to customer accounts. As a result, certain cardholders found themselves above their credit limit and incurred an over-limit fee in error. The bank acccepted the findings in the Notice of Violation. 

Decision #124

  • Posted on June 4, 2015   
  • Consumers asked FCAC for a public meeting on the upcoming closure of a local bank branch. The Commissioner granted the request for a meeting between the bank, FCAC and local consumers to discuss how the closure would affect the community.

Decision #123

  • Posted on March 13, 2015  
  • A bank’s credit card agreements had confusing, misleading or incomplete language in a number of areas. Consumers could not make informed decisions about interest and other charges. The Commissioner found the bank had committed five violations and imposed a administrative monetary penatly.

Decision #120

  • Posted on December 6, 2014    
  • A consumer complained about the foreign exchange rates a bank listed on credit card statements. They were not the actual rates the bank used for calculating exchanges. The Commissioner found a violation of regulations and issued a administrative monetary penatly. The bank added the actual rates to its statements.

Decision #122

  • Posted on March 12, 2014    
  • A bank offered one interest rate in its application for a line of credit, then provided a welcome package showing a different rate. The bank self-reported the error but did not reimburse the affected consumers. The Commissioner noted one violation of regulations and imposed a administrative monetary penatly.

Decision #121

  • Posted on March 11, 2014    
  • A bank’s promotional credit card offer required co-borrowers (not the primary card holder) to “opt in” to receive credit card statements. The Commissioner found this a violation of regulations and imposed a administrative monetary penatly.

Decision #119

  • Posted on November 27, 2013    
  • A number of consumers complained that their bank did not properly explain how interest was calculated on its credit cards. The Commissioner found four violations of regulations and imposed an administrative monetary penalty.

Decision #118

  • Posted on April 25, 2013    
  • A bank did not provide updated disclosure documents when consumers made changes to their mortgage payment plan. The Commissioner found the bank had committed a violation of regulations. The bank added a new process to solve the problem.

Decision #117

  • Posted on January 25, 2013    
  • A bank held a consumer responsible for a debit card transaction made after her wallet was stolen. The Commissioner found the bank non-compliant under the voluntary Debit Card Code. The bank reimbursed the consumer and reviewed its policies.

Decision #116

  • Posted on January 25, 2013    
  • Two consumers asked FCAC for a public meeting on the closure of a bank branch in an urban centre. The Commissioner granted the request for a meeting between the bank, FCAC and local consumers to discuss how the closure would affect the community.

Decision #115

  • Posted on January 25, 2013    
  • A number of consumers asked FCAC for a public meeting on the closure of a bank branch in an urban centre. The Commissioner granted the request for a meeting between the bank, FCAC and local consumers to discuss how the closure would affect the community.

Decision #114

  • Posted on January 25, 2013    
  • A consumer asked FCAC for a public meeting on the closure of the only bank branch in a rural community. The Commissioner granted the request for a meeting between the bank, FCAC and local consumers to discuss how the closure would affect the community.

Decision #113

  • Posted on June 8, 2012    
  • A mortgage lender did not clearly explain to consumers how it calculated prepayment penalties for fixed-rate mortgages. The Commissioner found that the lender had committed two violations of regulations, and imposed a administrative monetary penatly. 
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