From: Financial Consumer Agency of Canada
The Agency ensures that banks and other federally regulated financial entities comply with their market conduct obligations.
The Agency monitors federally regulated financial institutions (such as banks), payment card network operators and external complaint bodies.
The Supervision Framework describes how the Agency ensures the compliance of regulated entities with their market conduct obligations.
The guidelines describe the process that applies when regulated entities receive a Notice of Violation.
The framework is used to determine the proposed penalty for a regulated entity to be included in a Notice of Violation.
The Agency publishes FCAC Decisions to provide information about Notices of Violation, Notices of Decision and Notices of Non-Compliance.
Guidelines establish practices that FCAC expects regulated entities to incorporate within their business operations.
Bulletins clarify FCAC’s position on different issues relating to compliance, including on the proper application or interpretation of the legislation, regulations, codes of conduct or guidelines.
When appropriate, the Agency may conduct consultations to seek input from members of the general public on matters that affect them.
Industry reviews allow the Agency to consult regulated entities and others on specific market conduct matters and on issues of relevance.
The Agency provides guides for each type of regulated entity to ensure they meet their obligation to report to FCAC.
The introduction letter provides regulated entities with a summary of their market conduct obligations.
The Committee provides guidance and advice to the Commissioner to support the Agency’s financial consumer protection mandate.
Special initiatives allows the Agency to assess its regulated entities level of compliance with a regulatory requirement, code of conduct or public commitment.
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