Decision — File #17115-443Q203

Compliance issue

Paragraph 458(4)(a) of the Bank Act provides that a bank shall not make a charge for cashing a cheque or other instrument drawn on the Receiver General or on the Receiver General's account in the Bank of Canada, in any bank or other deposit-taking Canadian financial institution incorporated by or under an Act of Parliament or in any authorized foreign bank that is not subject to the restrictions and requirements referred to in subsection 524(2), in respect of its business in Canada.

Compliance measure(s) taken

Compliance considerations

The violation was self-reported by the bank. The bank quickly corrected the situation and reimbursed the client. There were no previous violations of this particular provision noted against the bank.

Corrective measures taken by financial institution


Consumers have a right to cash their federal government cheques without being chargedFootnote 2 . This ensures that all consumers, no matter what their financial situation or banking habits, are able to access their Government of Canada funds. In this case, the customer was reimbursed. Making certain that consumers are able to cash federal government cheques is an important part of an overall effort to provide financial consumers in Canada access to basic banking services.

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