ARCHIVED - Compliance Framework FAQs

From: Financial Consumer Agency of Canada

Version not in effect

The Compliance Framework is archived.  The Supervision Framework came into effect on October 1, 2018.

Q: What are the quarterly reporting deadlines for reportable complaints for FRFEs?

Quarterly reporting deadlines for reportable complaints
FCAC quarter Inclusive dates Quarterly reporting deadline
1 April 1–June 30 August 31
2 July 1–September 30 November 30
3 October 1–December 31 March 2
4 January 1–March 31 May 31

Exception:

Insuranc​e companies are not required to file Nil reports in either the detailed or aggregate manner. These will be addressed in the annual examination.

Q. What are the reporting deadlines for PCNOs?

Reporting deadlines for PCNOs
FCAC quarters​ ​Inclusive dates ​Reporting deadline
​1 & 2 ​April 1–September 30 ​December 31
​3 & 4 ​October 1–March 31 ​June 30

Q: Where do I send reportable compliance issues or reportable complaints?

FRFEs may choose the method it considers most appropriate. Reportable compliance issues and complaints can be sent via the following methods:

Mail: Entreprise Building, 6th Floor
427 Laurier Avenue West
Ottawa, Ontario K1R 1B9
Fax: 1-866-814-2224
Email: compliance@fcac-acfc.gc.ca

Q: If I am responsible for reporting complaints for more than one FRFE, can I send one report covering all the FRFEs?

If the answers to all of the questions are the same for every FRFE indicated on the report, you may send one report. Please ensure that if one report covers multiple FRFEs, clearly identify the names of all the FRFEs.

Q: When did the revised compliance framework come into effect?

The revised framework came into effect November 2011.

The reporting of voluntary codes of conduct and public commitments is a requirement as of April 1, 2012.

Q: Where can I find the templates to report compliance matters (complaints and/or issues)?

The templates can be found on our website.  

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