Mandatory reporting by regulated entities

This section provides important documents, forms and questionnaires published by FCAC that may apply to your federally regulated financial entity.

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Federally regulated financial institutions

Guide

• Mandatory reporting guide for federally regulated financial institutions

Report forms

• Reportable complaints summary report for consumer provisions (PDF, 827 KB)
• Reportable complaints aggregate report (PDF, 244 KB)
• Reportable complaints aggregate report guide for consumer provisions
• Reportable complaints aggregate report guide for codes of conduct and public commitments
• Reportable compliance issues template (PDF, 827 KB)

External complaints bodies

Guide

• Mandatory reporting guide for external complaint bodies

Report forms

• Reportable complaints aggregate report (PDF, 246 KB)
• Reportable complaints aggregate report guide for consumer provisions (PDF, 203 KB)
• Reportable compliance issues summary report - external complaints bodies (PDF, 827 KB)
• Reportable compliance issues summary report - systemic bank issues reported by the external complaints body (PDF, 826 KB)

Payment card network operators

Guide

• Mandatory reporting guide for payment card network operators

Report forms

• Common complaint-handling template for payment card network operators and acquirers (PDF, 93 KB)
• Reportable complaints aggregate report (PDF, 182 KB)
• Reportable compliance issues summary report (PDF, 827 KB)
• Attestation of compliance (PDF, 600 KB)

Other reference documents

• Complaint-handling procedure information for the Code of Conduct for the Credit and Debit Card Industry in Canada
  • Frequently asked questions on the complaint-handling procedure and template
• Instructions, timelines and reporting guide for aggregate reporting on the Code of Conduct for the Credit and Debit Card Industry in Canada
  • Frequently asked questions: Reporting Guide for the Code of Conduct for the Credit and Debit Card Industry in Canada