Mandatory reporting by regulated entities
This section provides important documents, forms and questionnaires published by FCAC that may apply to your federally regulated financial entity.
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Federally regulated financial institutions
Guide
Report forms
- Reportable complaints summary report for consumer provisions (PDF, 827 KB)
- Reportable complaints aggregate report (PDF, 244 KB)
- Reportable complaints aggregate report guide for consumer provisions
- Reportable complaints aggregate report guide for codes of conduct and public commitments
- Reportable compliance issues template (PDF, 827 KB)
External complaints bodies
Guide
Report forms
- Reportable complaints aggregate report (PDF, 246 KB)
- Reportable complaints aggregate report guide for consumer provisions (PDF, 203 KB)
- Reportable compliance issues summary report - external complaints bodies (PDF, 827 KB)
- Reportable compliance issues summary report - systemic bank issues reported by the external complaints body (PDF, 826 KB)
Payment card network operators
Guide
Report forms
- Common complaint-handling template for payment card network operators and acquirers (PDF, 93 KB)
- Reportable complaints aggregate report (PDF, 182 KB)
- Reportable compliance issues summary report (PDF, 827 KB)
- Acquirer Attestation of Compliance (PDF, 1.22 MB)
- Acquirer Schedule A (PDF, 226 KB)
- Issuer Attestation of Compliance (PDF, 576 KB)
- Issuer Schedule A (PDF, 221 KB)
Other reference documents
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