Supervisory highlights

Financial Consumer Agency of Canada periodically publishes reports sharing key findings, observations, and insights resulting from its supervisory activities and regulatory approach.

Choose a report for more details.

Supervisory highlights

• FCAC Supervisory Highlight: Thematic Review on Complaint Handling
• FCAC Supervisory Highlight: Thematic Review on Electronic Alerts
• FCAC Supervisory Highlight: Report on the Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances

Industry reviews

• Bank Complaint Handling Procedures
• The Operations of External Complaints Bodies
• Domestic Bank Retail Sales Practices Review
• Home equity lines of credit:  Market trends and consumer issues
• Industry review of institutions' clear language policies and procedures
• Amount of non-interest charges and the date on which those charges take effect