Report an incident involving a consumer product or cosmetic: Industry

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What to report

If you manufacture, import or sell products in Canada, you must report health or safety incidents involving a consumer product to Health Canada. Manufacturers and importers must also provide more details about the incident and any corrective measures they propose to take with respect to the affected consumer products.

Learn about the requirements for manufacturers, importers and sellers of consumer products:

We also encourage you to voluntarily report health or safety issues involving a cosmetic.

Report the following information:

You may submit an initial incident report before conducting a complete investigation. You will be asked to provide additional information, such as the results of a root cause analysis and a corrective action plan, afterwards.

To report:

Submit an industry report

Remember to let us know if you have any changes to make concerning your business operations. Communicate these changes when you submit your incident report or contact the appropriate product safety office: 

What happens after you submit your report

How to use the industry report form

Saving your form:

You should save your form as an .hcxs file on your computer after you have completed and submitted it. Include the case and submission numbers in the file name to help you easily find your form again. These numbers are created once you click the "Proceed to Submit" button in the form. You may save your incomplete form at any time and upload it later to complete and submit.

Viewing your form:

To view an industry report form saved in the .hcxs format, follow these instructions.

  1. Click the following link: Submit an industry report.
  2. Scroll down the empty form to the section titled "How to view/edit your previous Incident Report for Industry – Section 12” and follow the instructions.

Maximum file size

If your completed form including attached digital files is larger than 70MB you will see an error message and be unable to submit. If this happens to you, follow these steps:

  1. Submit attached digital files up to 70MB on your first form.
  2. Note the case number you receive when you submit that form.
  3. Go to the "Additional Documents" web form and attach the additional digital files and enter the case number.

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