Reporting a complaint for materials and activities subject to the Assisted Human Reproduction Act

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Background

Health Canada is committed to verifying complaints from Canadians (e.g., donors, surrogates, intended parents, children born of assisted human reproduction (AHR), healthcare professionals, and clinics) and industry regarding materials or activities which are subject to the Assisted Human Reproduction Act (the AHR Act) or its Regulations. 

Materials subject to the AHR Act or Regulations include, but are not limited to:

Activities subject to the AHR Act or Regulations include:

Why and what to report

Reporter information

Who is involved

Material or activity involved

Complaint/incident information

Consent

Privacy Notice

Privacy information

Please note that Health Canada may share the contents received in the complaint, including contact information, to the processor, importer, distributor, or other party implicated if necessary, to facilitate follow-up on the complaint by Health Canada and/or the processor, importer, distributor, or other party implicated.

The personal information you provide to Health Canada is governed in accordance with the Privacy Act. We only collect the information we need to administer national compliance and enforcement activities for materials and activities under Health Canada's mandate authorized under the AHRA Act and its Regulations.

Purpose of collection: To contact you for additional information regarding your complaint and/or, with your consent, follow up with or refer your complaint to another organization outside Health Canada.

Other uses or disclosures: In limited and specific situations, your personal information may be disclosed without your consent in accordance with subsection 8(2) of the Privacy Act.

For more information: This personal information collection is described in Info Source, available online at infosource.gc.ca. A Personal Information Bank is under development and will be included on Info Source.

Your rights under the Privacy Act: In addition to protecting your personal information, the Privacy Act gives you the right to request access to and correction of your personal information. For more information about these rights, or about our privacy practices, please contact Health Canada's Privacy Coordinator at 613-954-9165 or privacy-vie.privee@hc-sc.gc.ca. You also have the right to file a complaint with the Privacy Commissioner of Canada if you think your personal information has been handled improperly.

How to submit reports

Please submit your complaint and documentation by email at hc.bpcp-pcpb.sc@canada.ca, or by mail to:

Biological Product Compliance Program
Regulatory Operations and Enforcement Branch
Health Canada
200 Eglantine Driveway
Ottawa, Ontario
K1A 0K9

Follow-Up

All complaints are prioritized according to the health and safety risk with high-risk complaints receiving priority attention. Actions taken are consistent with ROEB's Compliance and Enforcement Policy for the Assisted Human Reproduction Act (POL-0100) with the objective of achieving compliance using the most appropriate level of intervention. Not all complaints will lead to further action from Health Canada.

When Health Canada receives a complaint, the information is reviewed to determine if the report falls within its mandate. If it does, you will be contacted or sent an acknowledgement letter that the complaint was received.

If a complaint does not fall within our mandate, it will be directed to the appropriate authority and you will be informed of the referral or you will be provided with the appropriate authority to contact.

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