Moving #OnwardAndUpward with client service

In 2017, we made big and small changes to improve the client experience.


Improving client service

Learn about the highlights, key figures and other facts on our initiative to improve our services.

6 million eTAs issued

90% get approved
80% are processed within 2 minutes

Multi-year immigration levels plan

will create the space needed to reduce backlogs and processing times.

Reduced application backlogs in key areas

  • Live-in Caregiver Program
  • Parents and Grandparents Sponsorship Program
  • Citizenship applications

Changes to the Citizenship Act

will help permanent residents achieve citizenship faster.

Additional Express Entry points for

  • strong French Language skills
  • candidates with siblings in Canada

EE applicants are processed within six months

Improving online experience

New Travel Journal

help newcomers track travel outside Canada.

New Global Skills Strategy

  • quick and flexible options for recruiting talented international employees
  • more than 2,000 applications to date

New PR card online application

  • coming soon
  • applicants will be able to upload professional digital photographs.

Plain language editing

The language on over 500 of our most visited web pages is now easier to understand.

Give us feedback

on our client service so that we can keep improving.


Moving #OnwardAndUpward with client service infographic

Service standards

Find our service standards – from the time we receive your application to the final decision

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