Authorized Paid Representatives Portal
This portal allows authorized paid representatives (APR) to complete, pay for, and submit online applications on behalf of their clients.
Read these guides to find out:
- How to create an account (Enrolment Guide) November 2016
- How to use the APR Portal (User Guide) June 2019
Applications related to COVID-19
If your client is travelling in a specific circumstance, you must enter “COVID-19” to answer the “Tell us more about what you’ll do in Canada” question in the form.
If your client is travelling to Canada for compassionate reasons, you must enter “COVID-19 Compassionate” to answer the “Tell us more about what you’ll do in Canada” question in the form.
Updates and issues
If you are having issues logging into your account, you can troubleshoot using these solutions.
Please note that users are occasionally redirected to the IRCC homepage when the transaction between GCKey and the APR Portal loads too slowly. If you are on the correct APR Portal login page and you are being redirected to the IRCC homepage, please clear your browser history, cache and cookies and try again. If you have cleared your browser history, cache and cookies and still cannot access your APR Portal account, try logging in using a different browser (e.g. Internet Explorer, Google Chrome, etc.).
If you have been locked out of your APR Portal account and cannot log in, please forward a screenshot of the issue, along with an explanation of the problem, to the Immigration Representatives Mailbox. The URL, date and time must be visible in the screenshot.
Forgot your username or password? You can reset your login details through the APR Portal.
To change your password, go to the sign-in page for GCKey through the APR Portal page and click “Forgot your password?” If you have lost your GCKey username, you will have to create a new GCKey. Click here for more information.
Representatives applying for an open work permit for PGWP holders can submit applications through the APR portal. Update – February 2021
Please be advised that representatives applying for an open work permit for PGWP holders can submit applications through the Authorized Paid Representatives Portal. To apply, please ensure that the client is eligible under the public policy and:
- follow the normal process for extending a work permit
- attach a letter explaining that you’re applying under the open work permit public policy for former or current PGWP holders
If you can’t see the applications you submitted, use the new search function to find them. Update - July 2016
The applications you have submitted will no longer show up on the Representative Queue page. Find out how to search for them.
Open Work Permit Holder fee is not displayed. You must pay for this fee manually. Issue - August 2015
The “Open Work Permit Holder” fee required for some programs is not automatically displaying. Before you complete the application, check if the program requires an open work permit and find out how to pay for it manually.
Find out what to do if you experience technical difficulties while using the APR portal.
Create an account or sign in
Sign in using one of the credentials below. Through Sign-in Partner or GCKey, you will be automatically directed to your account.
Not sure how to sign in? Learn more about using Sign-In Partner and GCKey to access the APR portal.
Do not submit an online application if you or your client have already submitted a paper application. Duplicate applications will cause delays.
Online applications: After we receive your application, it may take up to 5 days for you to see it in your account. We are working to make this wait time shorter. If your application does not appear after 5 days, contact us and report a technical problem. This issue will not delay processing of your application.
- Use the same sign in information you use for other online services (for example, online banking)
- None of your information will be shared with IRCC. Your Sign-In Partner will not know which government service you are using.
- You will temporarily leave Canada.ca to use your Sign-In Partner
View the full list of Sign-In Partners
- Affinity Credit Union
- Alberta Treasury Branches
- BMO Financial Group
- CIBC Canadian Imperial Bank of Commerce
- Desjardins Group
- National Bank of Canada
- RBC Royal Bank
- TD Bank Group
- Sign in with a GCKey user ID and password if you do not use one of the Sign-In Partners
- Register for a GCKey user ID and password if you do not have one.
Warning: Do not use the same GC key to access other portals, such as the Employer Portal. If you use the same GC key for other portals, you will jeopardize your account(s).
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