Authorized Paid Representatives portal

Applying for a study permit extension on or after January 30, 2024

On January 30, 2024, a new version of the study permit extension application form (IMM5709) will be available. If you apply through the Authorized Paid Representatives Portal on or after this date, you must use the new version of the form. We will not accept applications using the old version of the form.

Visitor visa and electronic travel authorization (eTA) requirements for citizens of Mexico changed on February 29, 2024, at 11:30 p.m. ET

As of 11:30 p.m. ET on February 29, 2024,

  • you need to meet new requirements to be eligible for an eTA
  • if you had an eTA before 11:30 p.m. ET on February 29, 2024, it has been cancelled unless you also have a valid work or study permit
  • if you had an eTA application in progress at the time, you need to apply for a new eTA or for a visitor visa
  • before you travel to Canada, you need to apply for a new eTA if you’re eligible
  • if you’re no longer eligible for an eTA, you need to apply for a visitor visa to travel to Canada

Learn more about the new requirements.

Wait to apply for an eTA if you are not travelling urgently

We are currently experiencing a high volume of applications for an electronic travel authorization (eTA). If you are not travelling immediately, please wait to apply for your eTA. This will help prioritize those who are travelling urgently. Most people who apply for an eTA are approved within minutes if they are eligible and meet admissibility requirements.

Authorized paid representatives (APRs) can use the Authorized Paid Representatives portal to complete, pay for and submit most online applications on behalf of their clients.

Read these guides to find out

Applications under the Canada–Ukraine authorization for emergency travel

Visitor visa

On form IMM 5257 (PDF, 575 KB), in the “Purpose of my visit” field, choose “Other” and enter “Ukraine 2022.”

Visitor visa and open work permit

If applying for a visitor visa and an open work permit at the same time, only 1 application is needed to apply for both.

  1. Apply for a visitor visa using form IMM 5257 (PDF, 575 KB).
  2. In the “Purpose of my visit” field, choose “Other” and enter “Ukraine 2022 OWP.”

Using the above code will create an application for both the visitor visa and the open work permit.

Open work permit (inside Canada)/Open work permit extension (inside Canada)

On form IMM 5710 (PDF, 598 KB)

  1. enter “Ukraine 2022 OWP” under “Job title”
  2. enter “Ukraine 2022 public policy—open work permit” under “Brief description of duties”

Study permit (inside Canada)/Study permit extension (inside Canada)

On form IMM 5709 (PDF, 602 KB), in the “My expenses in Canada will be paid by” field, choose “other” and enter “Ukraine 2022.”

Extension of temporary resident status (inside Canada)

On form IMM 5708 (PDF, 592 KB), in the “Purpose of my visit” field, choose “Other” and enter “Ukraine 2022.”

Temporary resident permit (inside Canada)

You can’t apply for a temporary resident permit online. You must submit your client’s application by mail.

  1. Write “URGENT: Ukraine” on the envelope and on the first page of the application.
  2. On form IMM 5708 (PDF, 592 KB), in the “Purpose of my visit” field, choose “Other” and enter “Ukraine 2022.”

Using the IRCC portal as an authorized representative

Authorized representatives can now use the IRCC portal to complete, pay for and submit in-Canada refugee claims, temporary resident visas, study permits, and emergency and special measure temporary resident visas (that are currently not available in the APR portal) on behalf of clients.

Sign up for an IRCC Portal account for representatives

Read these guides to find out

Updates and issues

What to do if you’re having issues signing in to your account

Always sign in to your account through the APR Portal page and not the IRCC secure account, which is for applicants.

Please note that users are sometimes redirected to the IRCC homepage when the transaction between GCKey and the APR Portal loads too slowly. If you’re redirected to the IRCC homepage, clear your browser history, cache and cookies and try again on the APR Portal page. If you clear your browser history, cache and cookies and still can’t access your APR Portal account, try logging in using a different browser (such as Edge, Chrome, Firefox or Safari).

If you’re still having technical issues with the APR Portal, contact us using the web form.

  • Under Type of application/enquiry, choose Technical difficulties from the drop-down menu.
  • Include the following details:
    • device you’re using (example: mobile phone, desktop computer, etc.)
    • browser you’re using (example: Edge, Chrome, Firefox or Safari)
    • date the issue started
    • brief description of the problem and steps taken to resolve the issue
    • screenshots showing the full browser window including
      • the website address field
      • the error messages you received
      • a date/time stamp
Forgot your username or password? You can reset your login details through the APR Portal.

To change your password, go to the sign-in page for GCKey through the APR Portal page and click “Forgot your password?” If you have lost your GCKey username, you will have to create a new GCKey. Click here for more information.

Create an account or sign in

Sign in using one of the credentials below. Through Sign-in Partner or GCKey, you will be automatically directed to your account.

Not sure how to sign in? Learn more about using Sign-In Partner and GCKey to access the APR portal.

Do not submit an online application if you or your client have already submitted a paper application. Duplicate applications will cause delays.

It takes up to 5 days for online applications to appear in your account

After we receive your application, it may take up to 5 days for you to see it in your account. We are working to shorten this wait time. If your application does not appear after 5 days, contact us and report a technical problem. This issue will not delay the processing of your application.

Use a Sign-In Partner

Continue to Sign-In Partner

  • Use the same sign-in information you use for other online services (for example, online banking).
  • None of your information will be shared with IRCC. Your Sign-In Partner will not know which government service you are using.
  • You will temporarily leave the Canada.ca website to use your Sign-In Partner.
View the full list of Sign-In Partners
  • Affinity Credit Union
  • Alberta Treasury Branches
  • BMO Financial Group
  • CIBC Canadian Imperial Bank of Commerce
  • Desjardins Group
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • Tangerine
  • TD Bank Group

Use GCKey

Continue to GCKey

  • Sign in with a GCKey user ID and password if you do not use one of the Sign-In Partners.
  • Register for a GCKey user ID and password if you do not have one.
You need a different GCKey for each portal to avoid issues with your account.

If you already have a GCKey for another portal (like the Employer Portal), create a new one to sign in to the APR Portal.

We require two-factor authentication for GCKey

Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.

Set up your two-factor authentication method

Change your two-factor authentication method

You need access to your existing email or authenticator app, or to your saved recovery codes.

If you have access to your two-factor authentication method
  1. Sign in to your account with your GCKey username and password.
  2. Select Manage your two-factor authentication on the Welcome page.
  3. Select Change your two-factor authentication on the authentication success page.
  4. Follow the prompts to set up two-factor authentication again.
  5. Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
  1. Sign in to your account with your GCKey username and password.
  2. Select Recover account on the two-factor authentication page.
  3. Enter one of the recovery codes you saved when you first set up two-factor authentication.
  4. Select Change your two-factor authentication on the authentication success page.
  5. Follow the prompts to set up two-factor authentication again.
  6. Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes:
  1. Sign up for a new GCKey username and password.
  2. Create a new account in the IRCC secure account.
  3. Follow the prompts to set up two-factor authentication again.
  4. Save your new recovery codes somewhere safe. Your old codes will no longer work.

During this process, you may be able to:

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Get more help with two-factor authentication

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