Authorized Paid Representative portal: Sign in

1. Sign up for a new GCKey username and password.
2. Create a new account in the IRCC secure account.

You may not be able to find your application in your new account. You may need to link your application to your new account.

1. Select GCKey username and password.
2. Select Forgot your username? on the Welcome to GCKey page.
3. Enter your recovery email address on the Recover Username Step 1 of 2 page.
   • You provided your recovery email address either when you signed up for a GCKey username and password or at a later time.
4. Select Continue.
   • You'll be brought to a page that explains where your username will be emailed and what to do if you don't receive the email.
5. Select Continue again.
6. Check your email. You should get an email from GCKey with your GCKey username.
7. Sign in with your username and password on the Welcome to GCKey page.

1. Select GCKey username and password.
2. Select Sign up on the Welcome to GCKey page to create a new GCKey username and password.

During this process, you may be able to recover your account

1. Enter your email address.
2. Check your email account. You should get an email from GCKey with a confirmation code.
3. Enter the confirmation code on the Forgot Your Password Step 2 of 4 page.
   • This page should load automatically after you enter your username and select Continue on the previous page.
4. Select Continue.
5. Enter the answer to the recovery question you’re prompted with in the My Recovery Answer field.
6. Select Continue.
7. Enter a new password in the New Password field.
8. Re-enter that same password in the Confirm New Password field.
9. Select Continue.
10. Select Continue again on the Forget Your Password Complete page.

1. Select Recovery Q&A in the Recovery Questions and Answers box on the Forget Your Password Step 2 of 4 page.
2. Enter your answers in the My Recovery Answer, My Memorable Person Answer and My Memorable Date fields.
   • You should find the questions and hints above each field.
3. Enter a new password in the Create Your New Password field.
4. Enter the same password in the Confirm Your New Password field.
5. Select Continue.
6. Select Continue again on the Forget Your Password Complete page.
   • If you correctly answered all the recovery questions, you'll automatically be brought to this page.

1. Sign in to your account with your GCKey username and password.
2. Select Recover account on the two-factor authentication page.
3. Enter one of the recovery codes you saved when you first set up two-factor authentication.
4. Select Change your two-factor authentication on the authentication success page.
5. Follow the prompts to set up two-factor authentication again.
6. Save your new recovery codes somewhere safe. Your old codes will no longer work.

1. Sign up for a new GCKey username and password.
2. Create a new account in the IRCC secure account.
3. Follow the prompts to set up two-factor authentication again.
4. Save your new recovery codes somewhere safe. Your old codes will no longer work.

During this process, you may be able to recover your account.

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

• Canada and the United States: 1-855-438-1102
• Text telephone (TTY/TDD): 1-855-438-1103
• Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.