Authorized Paid Representative portal: Sign in

Authorized paid representatives (APRs) can use the Authorized Paid Representatives portal to complete, pay for and submit most online applications on behalf of their clients. Always sign in to your APR Portal account through this page and not through the IRCC secure account (which is for applicants).

Use the APR portal for these client applications:
  • visitor visas, study permits, and work permits
  • Express Entry
  • International Experience Canada (IEC)
  • electronic travel authorizations (eTA)
  • Interim Federal Health Program (IFHP)

Alerts

Applying for a study permit extension on or after January 30, 2024

On January 30, 2024, a new version of the study permit extension application form (IMM5709) will be available. If you apply through the Authorized Paid Representatives Portal on or after this date, you must use the new version of the form. We will not accept applications using the old version of the form.

Applications under the Canada–Ukraine authorization for emergency travel

Open work permit (inside Canada)/Open work permit extension (inside Canada)

On form IMM 5710 (PDF, 598 KB)

  1. enter "Ukraine 2022 OWP" under "Job title"
  2. enter "Ukraine 2022 public policy—open work permit" under "Brief description of duties"

Study permit (inside Canada)/Study permit extension (inside Canada)

On form IMM 5709 (PDF, 602 KB), in the "My expenses in Canada will be paid by" field, choose "other" and enter "Ukraine 2022."

Extension of temporary resident status (inside Canada)

On form IMM 5708 (PDF, 592 KB), in the "Purpose of my visit" field, choose "Other" and enter "Ukraine 2022."

This online service will be unavailable from 12:00 a.m. to 5:30 a.m. Tuesday, November 12, 2024, Eastern time, in order to perform system maintenance.

Sign in to the Authorized Paid Representatives portal

Sign in or register

Need help registering? Read the APR portal enrolment guide.

Need help using the portal? Read the APR portal user guide.

Not sure how to sign in?

When you first created your account, you chose GCKey or one of the other sign-in options. Always use the same option you chose to sign in, as it’s tied to your account and user profile.

For GCKey:

  • Register for a GCkey user ID and password if you don’t have one.
  • If you already have a GCKey for another portal (like the Employer Portal), create a new one to sign in to the APR portal.

To use another sign-in option, register again.

Get more help with your account.

Help with your account

Error messages and technical problems

You can use the same GCKey username and password on different computers, phones and tablets.

Sign-in issues
  • If you’re redirected to the IRCC homepage:
    1. Clear your browser history, cache and cookies.
    2. Try signing in to the APR portal again.
  • If you clear your browser history, cache and cookies and still can’t access your APR portal account, try signing in using a different browser (such as Edge, Chrome, Firefox or Safari).

If you’re still having technical issues with the APR portal, contact us using the web form.

  1. Select your problem.
  2. Under Tell us about yourself:
    • If you don’t have a unique client identifier number, enter 1111111111.
    • If you haven’t submitted an application yet, and don’t have an application number, enter 0000000.
  3. Under Tell us about your technical issue:
    • Specify the program you’re trying to apply under.
    • Explain any problems that you’re having
    • Upload screenshots from your account that show us both
      • the page and fields where you’re having problems, and
      • any error messages you’re getting.
If you're getting error messages:
  • Use the most recent version of a modern web browser like
    • Safari
    • Chrome
    • Firefox
    • Microsoft Edge

    If you're using Internet Explorer, update your browser to Microsoft Edge.

  • Don't use a favourite link or bookmark to pages inside the account. You must sign in to see them.
  • Use your browser's default settings. GCKey needs JavaScript and cookies enabled.
  • Update your browser if you see one of these messages when you try to sign in:
    • Page Can’t Be Displayed
    • Cannot Establish a Secure Connection
    • Page Not Available

    You can usually find the option to update your browser in your browser menu's settings or preferences.

Other technical issues
  • Too many attempts

    You may get a failure message if you make too many unsuccessful attempts to sign in during the same session. Close your browser window or tab and try again.

  • Experiencing technical difficulties

    The site could be down for a number of reasons, including for system maintenance. We apologize for the inconvenience. Try again later.

  • Session expired

    For security, your session will be closed if it's inactive for a certain number of minutes. Sign in again.

You forgot your GCKey password or username

Read the instructions for your situation:

Forgot your username and password
  1. Follow the steps to recover your username first.
  2. Once you have your username, follow the steps to recover your password.
If you lost or no longer use the email you registered with
  1. Sign up for a new GCKey username and password.
  2. Create a new account in the IRCC secure account.

You may not be able to find your application in your new account. You may need to link your application to your new account.

Forgot your username
If you have a recovery email address
  1. Select GCKey username and password.
  2. Select Forgot your username? on the Welcome to GCKey page.
  3. Enter your recovery email address on the Recover Username Step 1 of 2 page.
    • You provided your recovery email address either when you signed up for a GCKey username and password or at a later time.
  4. Select Continue.
    • You'll be brought to a page that explains where your username will be emailed and what to do if you don't receive the email.
  5. Select Continue again.
  6. Check your email. You should get an email from GCKey with your GCKey username.
  7. Sign in with your username and password on the Welcome to GCKey page.
If you don’t have a recovery email address
  1. Select GCKey username and password.
  2. Select Sign up on the Welcome to GCKey page to create a new GCKey username and password.

During this process, you may be able to recover your account

Forgot your password
  1. Select GCKey username and password.
  2. Select Forgot your password? on the Welcome to GCKey page.
  3. Enter your GCKey username.
  4. Select Continue.
Password reset using an email address
  1. Enter your email address.
  2. Check your email account. You should get an email from GCKey with a confirmation code.
  3. Enter the confirmation code on the Forgot Your Password Step 2 of 4 page.
    • This page should load automatically after you enter your username and select Continue on the previous page.
  4. Select Continue.
  5. Enter the answer to the recovery question you’re prompted with in the My Recovery Answer field.
  6. Select Continue.
  7. Enter a new password in the New Password field.
  8. Re-enter that same password in the Confirm New Password field.
  9. Select Continue.
  10. Select Continue again on the Forget Your Password Complete page.
Password reset using recovery questions
  1. Select Recovery Q&A in the Recovery Questions and Answers box on the Forget Your Password Step 2 of 4 page.
  2. Enter your answers in the My Recovery Answer, My Memorable Person Answer and My Memorable Date fields.
    • You should find the questions and hints above each field.
  3. Enter a new password in the Create Your New Password field.
  4. Enter the same password in the Confirm Your New Password field.
  5. Select Continue.
  6. Select Continue again on the Forget Your Password Complete page.
    • If you correctly answered all the recovery questions, you'll automatically be brought to this page.

Get more help with GCKey

GCKey two-factor authentication

Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.

Set up your two-factor authentication method

Change your two-factor authentication method

You need access to your existing email or authenticator app, or to your saved recovery codes.

If you have access to your two-factor authentication method
  1. Sign in to your account with your GCKey username and password.
  2. Select Continue on the Welcome page.
  3. Use your current two-factor method, then select Change your two-factor authentication on the Authentication success page.
  4. Follow the prompts to set up two-factor authentication again.
  5. Save your new recovery codes somewhere safe. Your old codes will no longer work.
If you don't have access to your two-factor authentication method
You have recovery codes:
  1. Sign in to your account with your GCKey username and password.
  2. Select Recover account on the two-factor authentication page.
  3. Enter one of the recovery codes you saved when you first set up two-factor authentication.
  4. Select Change your two-factor authentication on the authentication success page.
  5. Follow the prompts to set up two-factor authentication again.
  6. Save your new recovery codes somewhere safe. Your old codes will no longer work.
You don’t have recovery codes:
  1. Sign up for a new GCKey username and password.
  2. Create a new account in the IRCC secure account.
  3. Follow the prompts to set up two-factor authentication again.
  4. Save your new recovery codes somewhere safe. Your old codes will no longer work.

During this process, you may be able to recover your account.

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Get more help with two-factor authentication

GCKey revoked

You can’t recover your GCKey username and password if they were revoked. They can be revoked if:

  • your username and password are compromised
    • don’t use the same username and password you use for GCKey for any other online accounts.
  • you haven’t used GCKey in the last 2 years

If your GCKey username and password were revoked, you can choose a different sign-in method or sign up for a GCKey username and password again.

To sign up for a new GCKey username and password:

  1. Select GCKey username and password
  2. Select Sign up on the Welcome to GCKey page to create a new GCKey username and password
  3. During this process, you may be able to recover your account
Change your Sign-In Partner

If you moved to a new bank or credit union, you may be able to switch your Sign-In Partner:

  1. Select Canadian Interac® Sign-In Partner.
  2. Select Switch My Sign-In Partner from the menu on the Select a Sign-In Partner page.
  3. Follow the steps to change your Sign-In Partner.
If you don't find your application in your account

It can take up to 5 days for an application to show up in your account after we receive it. We're working to shorten this wait time.

If you don't see your application after 5 days, contact us and report a technical problem. This issue will not delay the processing of your application.

More help options
Help Centre

Find answers to questions about

GCKey

For more information and help:

Contact the GCKey Service Desk

GCKey representatives can only help with GCKey issues (including two-factor authentication). They don’t have access to any Government of Canada account or application information.

  • Canada and the United States: 1-855-438-1102
  • Text telephone (TTY/TDD): 1-855-438-1103
  • Outside Canada and the United States: 1-800-2318-6290

GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.

Sign-In Partner

Find help and frequently asked questions in the Sign-In Partner menu after you select Interac® Sign-In Partner.

You can also read our answers to common Sign-In Partner questions.

Express Entry applications

Express Entry questions and how to contact us if you need help.

Other accounts for representatives

IRCC portal for representatives

Representatives can use the IRCC portal to complete, pay for and submit certain online applications on behalf of their clients.

Permanent residence portal for representatives

Representatives can use the PR portal to complete, pay for and submit most permanent residence applications on behalf of their clients.

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