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Employer Portal enrolment guide

Introduction

The Employer Portal lets employers submit offers of employment to Immigration, Refugee and Citizenship Canada (IRCC). This guide provides instructions on how to enrol in the Employer Portal.

Types of users

An employer is any organization that submits an offer of employment to IRCC, as required under the International Mobility Program (IMP). The first person from any business to complete the Employer Portal enrolment will be the primary user for that entire business account.

A branch is a subsidiary of an organization owned and operated by an employer. Each branch must have the same nine-digit Canada Revenue Agency business number. Each branch will receive a personal identification number (PIN) from the employer’s primary user to create an account in the Employer Portal. The first person to enrol the branch in the portal will become the branch primary user. The branch primary user can assign secondary users for their branch only.

A primary user is the first person to enrol an employer or branch in the portal. The employer primary user is the only user to have full access to the portal. They are responsible for assigning PINs to branches and secondary users.

A secondary user is a user who receives a PIN from the employer or branch primary user. Secondary users can complete an offer of employment on behalf of an employer or branch but will not be able to assign access to others.

Who needs to complete an offer of employment

If there is more than one company involved in hiring the temporary worker

An offer of employment must be submitted for any temporary worker coming to Canada to work for a specific employer who does not need a Labour Market Impact Assessment. In some cases there is more than one employer or company involved in hiring the temporary worker. The employer who needs to submit the offer in these cases depends on the employment situation. There are two types of employment situations:

  1. Contract of service: When a Canadian company hires a temporary worker directly, or accepts a transfer of a temporary worker from a foreign company. The temporary worker, usually, but not in all cases, would be on the Canadian company payroll and part of its human resources.
  2. Contract for service: When a Canadian company contracts a foreign company, and the foreign company provides an employee to the Canadian company to fulfill the contract.

If you are a Canadian company that hires a temporary worker directly, or you accept a transfer from a foreign company, your company is the only employer. You must complete and submit an offer of employment.

If you are a Canadian company that contracts the services of a foreign company, you must complete and submit the offer of employment, not the foreign company. This is because it is your Canadian company that is creating the need for the temporary worker to enter Canada. You must submit the offer even if:

  • the temporary worker is, and will stay, an employee of the foreign company, and/or
  • the foreign company is paying the temporary worker’s wages.

Note: Read the Employer Portal user guide to find out how a Canadian company should fill out the offer of employment when a foreign business or organization is involved in employing the temporary worker.

If both companies are Canadian

If there are two Canadian companies involved in the offer of employment, the employer of record must submit the offer of employment. The employer of record is the company that will make sure both companies involved meet the conditions of employing a temporary foreign worker. Find out more about these conditions and your responsibilities as an employer.

In all cases, the employer of record must be involved in hiring the temporary worker. This can include setting up the details of the job they will do and overseeing their work.

If you are a foreign company

Foreign employers should only use the Employer Portal when there is:

  • no contract with a Canadian company and
  • no Canadian entity involved in the employment scenario.

Examples include:

  • a self-employed entrepreneur, like a provincial nominee, coming in to sell at a trade show. If the temporary worker is self-employed, the business name should be the temporary worker’s name, or
  • crew on ships coming to the Arctic on a “significant benefit to Canada” exemption.

When you enrol and are asked Is this a Canadian Organization?, choose No, then answer the questions about your foreign company. Enter your company’s federal registration number in the business number field.

If you are coming to Canada to incorporate a new business, you will need a nine-digit Canada Revenue Agency (CRA) business number. If you do not yet have a CRA business number, you will not be able to use the Employer Portal to submit your offer. Email us with the following information to find out what to do:

  • your full name, date of birth and place of birth as listed on your passport
  • your country of citizenship
  • your business name, if known
  • your business contact address, if known

Register for a GCKey or Sign-In Partner

To enrol in the Employer Portal, you must first register for a GCKey or use a Sign-In Partner.

A GCKey is a username and password that allows you to securely access the Government of Canada’s online services.

Sign-In Partner (SecureKey Concierge) allows you to sign in using your banking login information (card number and password).

Each Employer Portal account – including the primary user, the secondary user and branches - must have a different GCKey or Sign-In Partner login.

For help in deciding which sign-in credential to use, read the most frequently asked questions about GCKey and Sign-In Partner.

  1. Go to the Employer Portal sign in page.
  2. Choose Continue to Sign-In Partner or Continue to GCKey.
Image of Sign-In Partner and GCKey buttons, as described above.

Create your GCKey

  1. Choose Continue to GCKey.
  2. Click Sign Up. Image of “Sign Up”, as described above.
  3. Read the Terms and Conditions of Use and click I Accept.
  4. Create a username. Click Continue.
  5. Create a password. Click Continue.
  6. Create your security questions and responses. Click Continue.
  7. Click Continue to pass the Sign Up Complete page.
  8. Read the IRCC Portal Terms and Conditions. Click I Accept.
  9. Follow the steps below to complete your Employer Portal enrolment.

Use Sign-in Partner

  1. Choose Continue to Sign-in Partner.
  2. Choose your financial institution. Enter your banking login information, and click Continue. Image of the Sign-in Partner web page, as described above.
  3. Read and accept the CIC Terms and Conditions of Use. Click I Accept.
  4. Follow the steps below to complete your Employer Portal enrolment

Enrol as an employer or primary user

To enrol in the Employer Portal, you must answer a series of questions. Make sure you read and answer each question carefully.

  1. Once you have accepted the IRCC Terms and Conditions of Use, you will see the Welcome to IRCC Portal page. Click Next. Image of the Welcome to IRCC Portal page, as described above.
  2. Have you received a Personal Identification Number (PIN) to complete your enrolment in IRCC’s Portal?

    Choose No, unless you have been given a PIN to reset your account.

    Choose Yes if you have received a PIN. If you are enrolling as a secondary user or branch, read the instructions on enrolling in the Employer Portal as this type of user.

    Image of the question about receiving a PIN, as described above.
  3. Select the IRCC portal you wish to enroll for.

    From the drop-down menu, choose Employer Portal, then click Next.

    Image of drop-down menu, as described above.

    Note: If you choose any portal other than the Employer Portal, you will not be able to sign in to the Employer Portal and you must complete the entire enrolment process again.

  4. Are you either trying to re-enrol in the Employer Portal (you were previously enrolled), or enrolling as a branch of an organization?

    Choose No.

    If you choose Yes, you will be redirected to a new page that will tell you that you can’t re-enrol as an employer. This page will also tell you what to do if you have lost your GCKey.

    Image of re-enrolment question, as described above.
  5. Complete the Create your security questions form, and click Continue. You will be asked to answer one of your security questions each time you access your account. Make sure you remember the answers to your security questions. Image of security questions form, as described above.
  6. Choose Enrol as employer. Image showing the location of the Enrol as employer button.
  7. Complete the business primary contact information form. Click Next.

    Note: The primary contact is the person who will be contacted for information about the company or if the company is going to be inspected.

  8. Complete the business information form. Click Continue.

    Enter the business legal name and the business operating name of the Canadian company that the temporary worker will be working for while in Canada.

    Read the section above to make sure the right company is completing the offer of employment, especially if more than one company is involved in the offer.

    Image of the Business information form, as described above.
  9. Enter your name to sign your enrolment request electronically. Click Submit, then Transmit.

You will have 30 days from when you start your enrolment to complete your request. If your enrolment request is not submitted within 30 days, it will be deleted and you will have to start a new one.

Note: If you provide inaccurate or false information, your temporary workers’ work permits could be revoked, and your organization could be subject to an inspection.

After you enrol

Once you have successfully enrolled, you will be able to:

  • submit offers of employment
  • create secondary user or branch accounts
  • create PINs to give to secondary users and branch accounts  

To find out how to use the Employer Portal, read the Employer Portal user guide.

If your enrolment is refused

If your enrolment request is refused, your business may already have an account in the Employer Portal. You must sign in to this existing account.

If you meant to enrol as a secondary user or branch, and you received a refusal email, you will need to create a new GCKey and re-enrol using the PIN provided by the primary account user.  See Reset your account below.

If you do not know why your enrolment request was refused, email us.

Enrol as a secondary user or branch

To enrol in the Employer Portal as a branch or secondary user, the primary user must:

Once you have a PIN, you must register for a GCKey or Sign-in Partner to enrol in the Employer Portal.

  1. Once you have accepted the IRCC Terms and Conditions of Use, you will see the Welcome to IRCC Portal page. Click Next. Image of Welcome to IRCC Portal page, as described above.
  2. Have you received a Person Identification Number (PIN) to complete your enrolment in IRCC’s Portal?
    Choose Yes. You must have a PIN to enrol as a secondary user or branch. You can get this number from the primary user. Image of the question about receiving a PIN, as described above.
  3. Enter your first (given) name, last (family) name and PIN in the appropriate fields. Click Continue. Image of the information fields described above.
  4. Complete the Create your security questions form. Click Continue. You will be asked to answer one of your security questions each time you access your account. Make sure that you know the answer to these questions. Image of security questions form, as described above.

You will now see the Welcome to IRCC’s Portal page and have access to Employer Portal functions.

You will not be able to submit an offer of employment until the primary user has submitted their first offer of employment.

After you enrol

Once you have successfully enrolled, you will receive an email with a message that your account is active. You can now access your account.

To find out how to navigate and use the Employer Portal, read the Employer Portal user guide.

Make changes to your account or get help

Change the primary user

If you need to change the primary user on an employer account, the new primary user must already have a secondary user account. Once this person is a secondary user, you can email us.

You must include:

  • the current primary user’s first and last names,
  • the new primary user’s first and last names (matching their secondary user account),
  • the new primary user’s email address, and
  • the business information.

Reset your account

You’ll need to reset your account and register for a new GCKey or Sign-in Partner if you can’t sign in to your account because you:

  • forgot the answer to your recovery questions
  • lost your GCKey username
  • tried to re-enrol when you already have an account

Primary users

You need to contact us for a PIN. Email us with the first and last names you used when you first enrolled in the portal.

You will receive your PIN and instructions by email within 5 business days. This PIN will link the new GCKey or Sign-in Partner to your existing Employer Portal account.

Secondary or branch users

Contact your primary user and have them create a new PIN for you. They may delete your previous account if they choose. This will have no effect on the offer of employment queue.

Get help and support

If you’re having technical problems, email us. In your email, include:

  • Your information:
    • your full name
    • Canada Revenue Agency business number
    • business operating name
  • A description of the issue
  • Screen shot/s showing the full browser window of:
    • the page from which you are having difficulties
    • any error message you received

Your email will be processed within 5 business days. If the problem can’t be fixed in that time, we’ll let you know the next steps to take.

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Thank you for your help!

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