Proposed Service Agreement for Professional Bodies

Service agreement

Between His Majesty the King in Right of Canada (referenced in the Agreement as “Canada”) represented by the Minister of Citizenship and Immigration Canada (referenced in the Agreement as “Minister”)

And

[Organization] (referenced in the Agreement as “Organization”)

(Canada and the Organization shall hereinafter be referred individually as “Party” and collectively as “Parties”)

• 1. Purpose

  The purpose of this Agreement is to authorize the Organization to provide services to persons (“Clients”) intending to apply for a program or class under the Immigration and Refugee Protection Act S.C. 2001, c. 27 (IRPA) for which an Educational Credential Assessment (ECA) can be considered under, or is required by IRPA, including Ministerial instructions and regulations made under it. Such services shall not be provided unless and until the Minister has designated the Organization under IRPA to provide the assessment service.

  Canada and the Organization agree as follows:

• 2. Service Agreement

  2.1 The following documents and any written amendments relating thereto form the Agreement (referenced herein as the “Agreement”) between Canada and the Organization:

  • these Articles of Agreement;
  • the document attached hereto as Appendix A entitled “Statement of Work”, referenced herein as the “Statement of Work” inclusive of its Annexes as follows: Annex 1 entitled “Educational Credential Assessment Report”, and Annex 2 entitled “Data Collection and Reporting”;
  • the document attached hereto as Appendix B entitled “Certification”;
  • the document attached hereto as Appendix C entitled “Service Level Agreement”; and,
  • the document attached hereto as Appendix D entitled “Service Charge Schedule-[Organization]”;
  • Canada reserves the right to request the Organization to enter into a service level agreement   to support the delivery of the Service on terms to be agreed upon by the Minister and the Organization, both Parties acting reasonably.

  2.2 “Service” shall mean all activities described in the Statement of Work, this Agreement, in any service level agreement entered by the Parties and in any amendments that may be agreed upon in writing by the Parties to these documents.

• 3. Canada

  • 3.1 Canada authorizes the Organization to be one of the organizations to provide educational credential assessments to Clients applying for Canadian immigration purposes under IRPA for which an ECA is required or considered.
  • 3.2 Canada will permit the Organization to publicize itself as one of Canada’s organizations to assess foreign educational credentials for immigration purposes, or an organization to assess foreign professional educational credential for the particular profession for immigration purposes, if there is only one such organization.
  • 3.3 Canada will provide references on its website and in public documents to relevant office addresses, telephone numbers and websites of the Organization.
  • 3.4 Canada will indicate that the Organization provides the services necessary to obtain an educational credential assessment as required by persons intending to apply for a program or class under the Immigration and Refugee Protection Act S.C. 2001, c. 27 (IRPA) for which an ECA can be considered under, or is required by IRPA, including Ministerial instructions and regulations made under it.
  • 3.5 Canada will not pay or subsidize the Organization or assume liability for its profit or loss. No monies will be paid by Canada for any part of the Service performed or for any activities undertaken by the Organization whether those activities were undertaken before or after entry into this Agreement. Even if the Organization is designated, Canada cannot guarantee any business or volumes.

• 4. Organization

  • 4.1 The Organization will provide the Service in accordance with the terms and conditions of this Agreement and all Appendices including all requirements found in the Statement of Work and in any service level agreement for the Service that may be agreed upon by the Parties.
  • 4.2 The Organization will provide the Service for Clients from within Canada and from all countries outside of Canada.
  • 4.3 The Organization will offer Services in English and French.
  • 4.4 The Organization shall not provide substantive or evaluative advice to Clients in relation to any requirements of an application for immigration to Canada or offer to consult, advocate or represent Clients with respect to any application for immigration made or to be made.
  • 4.5 The Organization will recover its costs through service charges to each Client. These charges will be collected directly from the Client.
  • 4.6 The Organization acknowledges that:
  1. it has the necessary expertise and is competent to perform the Service;
  2. it has everything necessary to perform the Service of this Agreement, including the resources, facilities, labour, technology, equipment, and materials;
  3. it has the necessary qualifications, including knowledge, skill, and experience, and the ability to use them effectively to perform the Service; and
  4. to the best of its knowledge, neither it nor Canada will infringe any third party’s intellectual property rights in performing or using the Service, and that Canada will have no obligation to pay royalties of any kind to anyone in connection to the Service.
  • 4.7 The Organization declares that no bribe, gift, benefit or other inducement has been or will be paid, given, promised or offered directly or indirectly to any official or employee of the Government of the Countries of Service or Canada, local, state national, or to a member of the family of such a person, with a view to facilitating the entry into the Agreement or the performance of the Service.
  • 4.8 In circumstances where conditions in a source country limit or make impossible the provision of credential assessment services to Clients, and such disruption impacts on the Organization’s ability to provide service, the Organization will attempt to provide service through alternative means, and notify Canada as soon as it is aware of circumstances that make service provision impossible.

• 5. Compliance with Applicable Laws

  The Organization must comply with all laws applicable to the performance of the Agreement. The Organization must provide evidence of compliance with such laws to Canada at such times as Canada may reasonably request.

• 6. Required Permits, Licenses, Approvals, Certifications

  • 6.1 The Organization must obtain, maintain and comply with for the duration of this Agreement, at its own expense, all permits, licenses, regulatory approvals and certificates required for the Service. If requested by Canada, the Organization must provide a copy of any required permit, license, regulatory approval or certification and related documents or information to Canada within 5 business days. The Certification referred to in Appendix B is to be provided at the time of proposal submission. The Organization will comply with the certification provided in its proposal at all times and is subject to verification by Canada during the term of this Agreement.
  • 6.2 Should the Organization not comply with any permit, license, regulatory approvals or certificates or it is determined that any certification is untrue, whether made knowingly or unknowingly, this Agreement may be determined to be in default and Canada shall be entitled to immediate termination.

• 7. Privacy, Security and Protection of Information

  • 7.1 For greater certainty, the performance of the Service includes the management of  information, which includes the collection, use, disclosure, capture, transfer, retention, storage, segregation, destruction and any other manipulation of information, data, documents or records in electronic or any other form; and, the performance of the Service includes the implementation, operation, maintenance and management of any system, hardware, software, property, technology, equipment, or device used in connection with the Information.

  Laws

  • 7.2
    1. Principles of Canadian privacy law including the Privacy Act, R.S. 1985, c. P-21, and the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, including, Schedule 1 Model Code for the Protection of Personal Information and any requirements, standards or guidelines contained in applicable policy, directives, or protocols of the Government of Canada, or elsewhere in this Agreement must be respected by the Organization in its performance of the Service under this Agreement.
    2. The Organization acknowledges that its obligations under the Agreement are in addition to any obligations it may have under the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, or similar legislation in effect from time to time in any province or territory of Canada.  If the Organization believes that any obligations in the Service Agreement prevents it from meeting its obligations under any of these laws, or under the laws of other jurisdictions that may be applicable to the performance of the Service, the Organization must immediately notify Canada of the specific provision of the Service Agreement and the specific obligation under the law with which the Organization believes derogates from, prevents compliance with or conflicts with the Service Agreement.

  Collection

  • 7.3 Where the Organization collects personal information from a Client to perform the Service, the Organization must only collect personal information that is required to perform the Service.  The Organization may collect other information with the Client’s consent provided in writing or electronically and in accordance with relevant privacy legislation. The personal information to be collected by the Organization for this Service is limited to that described in the Statement of Work.
  • 7.4 The documents containing personal information to be collected directly from the Client are described in Appendix A, Annex 1: Educational Credential Assessment Report in the Statement of Work. No other documents containing Client personal information should be collected for this Service.
  • 7.5 The Organization must collect the personal information directly from the Client to whom it relates and the Organization must inform that Client (at or before the time when it collects the personal information) of the following:
    1. the personal information is not being collected on behalf of Canada but that personal information and documents will be provided to Canada as further described herein;
    2. the ways the personal information will be used;
    3. that disclosure will be made only where consent has been provided in writing or electronically in advance by the Client, or if required or permissible by law without such consent;
    4. if there is a legal requirement to disclose the personal information, the basis of that legal requirement;
    5. the consequences, if any, of refusing to provide the information;
    6. that the individual has a right to access and correct his or her own personal information;
    7. that the personal information once disclosed to Canada will form part of a specific personal information bank (within the meaning of the Privacy Act), and also provide the Client with information about which government institution controls that personal information bank;
    8. that personal information should be collected directly from the Client; and
    9. that written or electronic consent to any indirect collection permitted must be obtained.

  Use

  • 7.6
    1. Personal information of Clients will be treated as confidential at all times and may only be used or be accessed by the  Organization for the purposes and for activities required to provide the Service as further described in this Agreement and the Statement of Work. Access to personal information shall be restricted on a need to know basis through appropriate employee and end user access controls. 
    2. Notwithstanding Article 7.3 personal information of the Client collected for the purpose of the Service may be used by the Organization for another purpose if it has been requested by the Client and the Client has provided their consent in writing or electronically in advance. In the event of a conflict between this Article and others in this Service Agreement, Article 7.6b) takes precedence.
    3. The Organization shall not use any personal identifiers (e.g., passport number or unique Client ID number) to link multiple databases containing personal information.

  Disclosure

  • 7.7 Personal information of Clients may only be disclosed by the Organization if:
    1. It is required to provide the Service;
    2. It has been requested by the Client for another purpose and the Client has provided their consent electronically or in writing in advance; and
    3. It is required or permissible by law. Wherever legally possible, before disclosing personal information pursuant to legal requirement, the Organization must immediately notify Canada and the Client.

  Security and Safeguarding Measures and Solutions

  • 7.8  The Organization must implement administrative, physical and technical security and safeguarding measures and solutions to preserve the confidentiality, security and integrity of premises, personal information and systems. These measures and solutions must satisfy all requirements described in the Agreement and the Statement of Work including compliance with principles of privacy laws referred to herein and any applicable Government of Canada standards, guidelines, protocols and policies. These measures and solutions must also comply with industry standards and or industry best practice, whichever offers greater protection. Canada reserves the right to authorize the measures and solutions proposed or request implementation of reasonable measures and solutions from time to time. Such changes will be implemented within ten (10) business days or within a mutually agreed upon timeframe.

  Location and Segregation

  • 7.9 Canada would prefer that the Organization ensure that information is managed and accessible from within Canada and that all databases containing information and physical (paper) records are located in Canada. Should an Organization’s infrastructure not meet this parameter, the Organization must provide a statement to this effect in the proposal.  Canada reserves the right to request a description of the Organization’s information management structure and practices where they differ from this parameter. The information and databases must be logically segregated for this Service from all other information and records of the Organization and not shared with or accessible by other business lines. Subject to Article 7.6b) and 7.7b) the information cannot be shared with or accessible by other business lines.

  Access

  • 7.10 Physical access control of Client personal information must be restricted to ensure that only authorised individuals with appropriate authority and need for information have access to the Client personal information. This must be enforced at all times by the Organization. Authorised individuals are limited to employees or contractors of the Organization, employees of Canada, or employees of regulatory bodies where those regulatory bodies have oversight responsibility over the Organization, and other third parties such as educational institutions upon the request and on the written consent of the Client. Access to Client personal information shall be restricted through appropriate employee and end user access controls.

  Subcontracts

  • 7.11 The Organization may not subcontract (including to a parent, affiliate or subsidiary) any function that involves providing a subcontractor with access, electronic or otherwise, to any Client personal information unless Canada first consents in writing, as further described in Article 21.

  Training

  • 7.12 The Organization shall provide training to anyone to whom the Organization will provide access to Client personal information or systems regarding the obligation to keep personal information confidential and use it only to perform the Service. The Organization must provide this training before giving an individual access to any personal information and the Organization must keep a record of the training and make it available to Canada if requested.

  Requests for Access to Information

  • 7.13 Should Canada be required to respond to an access to information request under Canadian laws, or should Canada reasonably require records related to assessments performed, the Organization shall, upon request, search its records and produce the record/personal information to Canada in a timely manner.

  Currency of Information

  • 7.14 The Organization must take reasonable steps to ensure that the personal information obtained to perform the Service is as accurate, complete, and up to date as necessary for the purposes of performing the Service.

  Unauthorised Use/Data Breach

  • 7.15 a) Where the Organization has reasonable grounds to believe that there has been: unauthorised access, use or disclosure of personal information; an incident that may jeopardise the security or integrity of personal information; or a breach of this Agreement, it shall immediately notify Canada. In the event of such an occurrence, the Organization shall immediately take all reasonable steps to resolve the problem and prevent its recurrence. Canada may direct the Organization to take specified steps to resolve and prevent a recurrence, and in addition may rely upon the provisions of this Agreement relating to suspension or termination for default.

    b) Where Canada has reasonable grounds to believe that there has been unauthorized access, use or disclosure of personal information contained in the Organization’s database; an accident that may jeopardize the security or integrity of the personal information contained in the Organization’s databases; or a breach of this Agreement that has an impact on the integrity of the Organization’s system, it shall immediately notify the Organization. In the event of such an occurrence, Canada shall take all reasonable steps to resolve the problem and prevent its recurrence.

  Inspection & Audit

  • 7.16 In addition to any powers of inspection or audit described elsewhere in this Agreement, Canada may require the Organization to demonstrate its compliance with the Privacy, Security and Protection of Information requirements, outlined in Article 7, at any time. Costs in relation to same shall be borne by the Organization, unless otherwise agreed.

  Disposal and Return of Records

  • 7.17 Client personal information shall be deleted from all records, electronic or otherwise, or such records shall be disposed of not later than 10 years (five years beyond the set validity period of the Assessment Report) following provision of the Service. In addition, records shall be deleted or disposed of in the event that Canada reasonably requests, the Agreement term has expired, or the Agreement is terminated, as directed by Canada.  Should a Client request and give their written or electronic consent, the Organization may retain their personal information beyond 10 years for other/value added services offered to Clients.

  Default

  • 7.18 Should the Organization not comply with the Privacy, Security and Protection of Information requirements, outlined in Article 7, the Organization will be considered to be in default and Canada shall be entitled to immediate termination in addition to any other actions or remedies available in law.

  Client Consent Form

  • 7.19 The Organization shall ensure that the Client signs any consent form that may be required including where required prior to disclosing personal information to a third party.

• 8. Liability and Indemnification

  • 8.1 The Organization is liable for any damage, loss, injury, claim or other liability caused by the  Organization, its employees’, subcontractors’, subsidiaries’, affiliates’ or agents’ actions, negligence or inaction in the performance of the Service, to Canada or any third party. The Organization shall indemnify and save harmless Canada in respect of any damage, loss, injury, claim or other liability or other proceeding taken against Canada, including any costs or charges incurred by Canada to answer or defend any such claim or other proceeding, arising out of the Organization, or its employees’, subcontractors’, subsidiaries’, affiliates’ or agents’ actions, negligence or inaction in the performance of the Service.
  • 8.2 Without limiting the generality of the foregoing, the Organization shall be liable for claims from Clients resulting from the loss of applications, fees, and supporting or other documents in the course of performing the Service.  Canada will not accept any liability for damage, loss, injury, or claims of any kind, including, but not limited to, breach of confidentiality of information arising out of the performance of the Service by the Organization. Canada is not liable for the physical safekeeping and privacy of documents provided by the Client to the Organization or anyone else while such documents are in the possession or control of or under the responsibility of the Organization, or, in the process of being transferred or transmitted to Canada.
  • 8.3 The Organization’s liability to indemnify or reimburse the Government of Canada under the Agreement shall not affect or prejudice Canada from exercising any other rights under law.
  • 8.4 The Organization acknowledges that it is not an employee, servant or agent of Canada and will not represent or hold itself out to third parties in that capacity. To the extent that any third party, in reliance upon representations by the Organization, or its employees, subcontractors, subsidiaries, affiliates or agents considers the Organization to be an agent or employee of the Minister, the Organization agrees to indemnify the Minister for any loss or damages and costs occasioned thereby by such third party.
  • 8.5 Canada is liable only for damage, loss, injury, claim or other liability caused by Canada’s actions, negligence or inaction in its activities related to the performance of the Service, to the Organization or a third party. Canada shall indemnify and save harmless the Organization in respect of any damage, loss, injury, claim or other liability or other proceeding taken against the Organization, including any costs or charges incurred by the Organization to answer or defend any such claim or other proceeding, arising out of Canada, or its employees, subcontractors, subsidiaries, affiliates or agents’ actions, negligence or inaction in the performance of the Service.
  • 8.6 The Parties agree that no limitation of liability or indemnity provision applies to the Agreement unless it is specifically incorporated in full text in this Agreement or Appendices.
  • 8.7 Damage includes any injury to persons (including injury resulting in death) or loss of or damage to property (including real property) caused as a result of or during the performance of the Agreement.

• 9. Contingency Fees and Conflict of Interest

  1. The Organization has not, directly or indirectly, paid or agreed to pay and agrees that it will not, directly or indirectly, pay a contingency fee for the solicitation, negotiation or obtaining of this Agreement to any person, other than an employee of the Organization acting in the normal course of the employee’s duties. In this section, “contingency fee” means any payment or other compensation that depends or is calculated based on a degree of success in soliciting, negotiating or obtaining the Agreement.
  2. The Organization shall keep Canada advised of any potential conflicts of interest or incidents of staff misconduct by staff who may have access to Client’s personal information in accordance with the Values and Ethics Code for the Public Service of Canada.

• 10. Reporting

  The Organization is subject to reporting as described in the Statement of Work.

• 11. Status of the Organization

  The Organization is an independent Organization authorized to provide services of credential evaluation to Clients. Nothing in the Agreement is intended to create a partnership, a joint venture or a relationship of agency between Canada and the Organization. The Organization must not represent itself as an agent or representative of Canada to anyone. Neither the Organization nor any of its personnel is engaged as an employee or agent of Canada.

• 12. Audit and Verification of the Service

  The Service is subject to audit and verification as described in this Agreement and in the Statement of Work. Audit or verification of the Service by Canada does not relieve the Organization of its responsibility for defects or other failures to meet the requirements of the Agreement. Canada will have the right to reject any Service, or part thereof, that is not in accordance with the requirements of the Agreement and require its immediate correction or replacement at the Organization’s expense.

• 13. Service Charges

  • 13.1 One service charge is permissible for each credential assessment performed and shall include access to the online database by Canada. The service charge is payable by the Client. Canada will not pay for any Service provided hereunder. The service charges are described in Appendix D entitled “Service Charge Schedule-[Organization]”.
  • 13.2 The Organization may modify its service charge(s) as it deems necessary to reflect increase in costs of providing the Service and will provide Canada with a written justification for any such increase. The Organization agrees to provide Canada with written notice regarding such reasonable modifications in its service charge structure 30 calendar days in advance of introducing the new service charge, and further agrees to notify its Clients immediately of any modifications to the charges to be levied.

• 14. Future Requests for Proposals or Contracts

  Nothing in this Agreement is intended to or should be construed to exclude the Organization from bidding in the established manner on other service agreements proposed by the Government of Canada or on solicitations issued by Canada.

• 15. Representatives

  For the purposes of resolving any questions, disputes or implementation issues that may arise in this Service Agreement, the Director General, Settlement and Integration Policy Branch, Citizenship and Immigration Canada, is the duly authorized representative of CIC, and the, [title of official] of the Organization, is the duly authorised officer or representative of the Organization (the “Representatives”).

• 16. Amendment

  During the course of this Agreement, Canada and the Organization may seek by mutual consent to make modifications to this Agreement by adding, removing or otherwise amending any article. All such modifications must be made in writing by the Representatives, and come into effect upon signature of the amendment, or on another mutually agreed upon date.

• 17. Suspension of the Service

  Canada may at any time, by written notice, require the Organization to suspend, or eliminate the Service or any part thereof, as described under this Agreement. The Service Provider must immediately comply with any such demand in a way that reasonably protects the personal information and records and minimizes the cost of doing so.

• 18. Termination

  • 18.1 The Agreement may be terminated for convenience by Canada or the Organization with 120 calendar days written notice without disclosure of reasons.
  • 18.2 If the Organization is not designated by the Minister, Canada may terminate this Agreement by giving 30 calendar days written notice to the Organization.
  • 18.3 If the Organization is in default in carrying out any of its obligations under the Agreement, Canada may, by giving written notice to the Organization, terminate for default the Agreement or part of the Agreement. The termination will take effect immediately or upon the expiration of a cure period specified by Canada, if the Organization has not cured the default to the satisfaction of Canada within that cure period.

  • 18.4 Canada may terminate the Agreement where the Organization, including its officers, agents and employees, has been convicted of an offence under the following provisions of the Canadian Criminal Code, or of the Financial Administration Act, or convicted outside Canada of an offence that is the equivalent to the following:

    Canadian Criminal Code
    Section 121, Frauds upon the Government and Contractor subscribing to election fund;
    Section 124, Selling or Purchasing Office;
    Section 380, Fraud committed against His Majesty; and
    Section 418, Selling Defective Stores to His Majesty;
    (Subsection 750 (3) of the Criminal Code prohibits anyone who has been so convicted from holding public office, contracting with the government or benefiting from a government contract.)

    Financial Administration Act
    Paragraph 80(1)(d), False entry, certificate or return;
    Subsection 80(2), Fraud against His Majesty;
    Section 154.01, Fraud against His Majesty.

  • 18.5 Canada may terminate the Agreement where the Organization, including its officers, agents and employees, has engaged in any activity that would be considered corruption or collusion, bribe, gift, benefit or other inducement in the proposal process or the performance of the Service.
  • 18.6 Where Canada intends to terminate the Agreement pursuant to a provision of Articles 7.18 or 18.3 or 18.4 above, Canada will so inform the Organization and provide the latter five (5) business days within which to make representations, prior to making a final decision on the Agreement termination. Such termination is then effective immediately.
  • 18.7 If Canada gives notice under Article 18, the Organization will have no claim against Canada including any claim for loss or damage.

• 19. The Organization agrees that

  1. In the period leading up to the end of the Agreement term, and for up to three months afterwards, it will make all reasonable efforts to assist Canada in the transition from this Agreement to a new organization. The Organization agrees that there will be no charge for these services, and
  2. It will cooperate with Canada and, if applicable, with the incoming organization to ensure a seamless transition and a continuance of service including transferring information to Canada or another organization upon Canada’s request, and winding down of services.

• 20. Assignment

  The Organization must not assign the Agreement without first obtaining the written consent of Canada. Any assignment made without such consent is void and will have no effect. An assignment will be effective upon execution of an assignment agreement signed by the Parties and the assignee. Assignment of the Agreement does not relieve the Organization from any obligation or liability under the Agreement and it does not impose any liability upon Canada.

• 21. Subcontracts

  • 21.1 The Organization may subcontract the functions that are customarily subcontracted. Subcontracting, including with a parent, subsidiary or affiliate may not include management access or control over any information collected under this Service Agreement, including the storage of information of the operation or maintenance of a system unless Canada first consents in writing. Consent by Canada is not an approval by Canada of the subcontract. Subcontracting, including with a parent, subsidiary or affiliate does not relieve the Organization from any of its obligations under the Agreement or impose any responsibility or liability upon Canada to a subcontractor of a third party as a result of such a subcontract, even if Canada consents to a subcontract. Subject to Article 8.5, the Organization is liable for any damage, loss, injury, claim or other liability caused by a subcontractor and is responsible for any matter or thing done or provided by any subcontractor under the Agreement and for paying any subcontractors for any part of the Service they perform.
  • 21.2 In any subcontract, including with a parent, subsidiary or affiliate, the Organization must, unless Canada agrees in writing, ensure that the subcontractor is bound by conditions compatible with and, in the opinion of Canada, not less favourable to Canada than the conditions of the Agreement.

• 22. Applicable Laws

  This Agreement shall be interpreted and governed, and the relations between the Parties determined by the laws of Canada and the Province of Ontario.

• 23. Dispute Resolution

  If a dispute arises out of, or in connection with this Agreement, the Parties agree before taking any other action that they will make all reasonable efforts to resolve any dispute through negotiation or through an appropriate dispute resolution process.

• 24. Notification

  Any notice required under the Service Agreement shall be provided to the following persons electronically:

  [to be filled in at the time of signing]

• 25. Duration of Agreement

  • 25.1 The Service is to be provided for a XX-year period from [date] to [date] inclusive.
  • 25.2 The Organization grants to Canada the irrevocable option to extend the term of the Agreement by two periods of up to two years each under the same terms and conditions, unless otherwise stated herein. Canada may exercise this option at any time by sending a written notice to the Organization at least 60 calendar days prior to the Agreement expiry date. Canada will be under no obligation to pay any costs incurred should it not exercise the aforementioned option periods.

• 26. Survival

  All the parties obligations of confidentiality, representations and warranties set out in the Agreement as well as the provisions, which by the nature of the rights or obligations might reasonably be expected to survive, will survive the termination of the Agreement.

• 27. Entire Agreement

  This Agreement, all appendices and any service level agreement agreed upon by the Parties, constitute the entire and only agreement between the Parties and supersedes all previous negotiations, communications and other agreements, whether written or oral, unless they are expressly incorporated by reference.

FOR [Organization]

Name / Title - Date

FOR CANADA

Name / Title - Date
Citizenship and Immigration Canada

Appendix A – Statement of Work 
(Statement of Work from CSP to be inserted here)
Appendix B – Certification
(Certification statement from the CSP to be inserted here)