ARCHIVED – Frequently asked questions for an IRCC funding process

General

How frequently are Call for Proposals (CFPs)? Will there be another one next year?

This CFP process is our largest funding process, and will fund the majority of our Settlement Program and Resettlement Assistance Program for the next 5 years. Other funding processes are launched as-needed to meet emerging needs. Get more information about future funding opportunities or announcements of funding processes with IRCC.
Is an organization able to submit multiple proposals?

Yes. We encourage applicants to submit one proposal for complimentary base services, and separate proposals for distinct initiatives (such as Streams).
- For example, complementary general settlement services (e.g. Information and Orientation, and Employment-related services) should be submitted in one proposal.
- However, a proposal under Service Delivery Innovation (SDI) stream, Equity stream or under RAP should be outlined in a proposal on its own. It should not be included in the same proposal as a project to deliver other general settlement services.
- Likewise, indirect services projects at the local/community and/or national/sector level should be submitted as separate proposals. In other words, a project to apply as a Local Immigration Partnership (LIP) should not be bundled in the same proposal as a project to deliver Language Training, etc.
The final decision to combine or split successful proposals into funding agreements rests with IRCC.
If our organization submits a proposals under multiple streams, will it hurt our chances of receiving the funding?

No. Each CFP stream has different services they seek to fund and are assessed on their own merits.
Do we have to apply for a 5-year project, or can we apply for a project/program that is shorter in duration?

Projects can be for any duration, up to a maximum of 5 years.
For predominantly Anglophone communities, it is still necessary to have services in French?

All projects, whether they are located in a predominantly Anglophone community or not, should have the mechanisms in place to ensure that French-speaking newcomers are referred to Francophone service providers, depending on the client’s preference.
Is there a definition for what is a Francophone Service Provider?

For the purpose of IRCC’s settlement program, an organization is defined as Francophone if its mandate, or part of it, includes serving the interest of the Francophone community in a given region and/or serves more than 50% of its clients or target groups in French.
What should we do if we do not have a Francophone service provider in our region/area?

In this case, contact your local Réseaux en immigration francophone (RIF). If you don’t know who to contact or do not have a RIF in your area, email us at:

CFP-ADP@cic.gc.ca
If we want to apply to provide services in more than one IRCC region under the settlement program, do we need to submit one proposal or more than one?

Applicants may propose to offer settlement services in more than one IRCC region. They can choose to submit one proposal or separate their proposals regionally based on what makes the most sense for their organization from an administrative perspective. Please indicate the service delivery locations of your activities in the Grants and Contributions System (GCS) section.
What kind of project should I choose to apply to CFP 2024?

In order to ensure a fair and competitive process, IRCC is not permitted to confirm with prospective applicants the type of project they should submit. We encourage applicants to review the list of funding opportunities available on our website under the various services and streams Settlement Program and Resettlement Assistance Program Call for proposals (CFP) 2024: Explore the funding opportunities and to apply to deliver the services and eligible activities that best align with their proposed project.
In the application form, on the page entitled Guidance: Outcomes and measurement, under the Measuring performance, there’s a Figure 2. Elements of performance measurement and evaluation framework, in which it was labelled as the performance measurement framework for Service Delivery Improvement Projects. Does Figure 2 apply to projects funded under Direct Services and Indirect Services of the (Re)Settlement Program outside of the Service delivery improvement stream?

Yes, the performance measurement framework pertains to all projects and all streams.

Grants

How do I apply for a grant?

When applying, you do not need to specify the type of funding. IRCC will decide if your project is funded via a grant or a contribution agreement, should it be successful.
Do I qualify for a grant as an established LIP/RIF that wants to contract out research on newcomers’ needs and community gaps?

Grants are not used for projects where funding provided to a recipient is to be further distributed to one or more persons or entities.

Outcomes

We are proposing a project that aligns to several IRCC outcomes. Are recipients expected to report against IRCC’s outcome indicators in the guidelines? If so, are recipients expected to report against all or just a subset of these indicators?

Yes, recipients are expected to report against the outcomes that they identify in their proposal, using the indicators provided in the guidelines.

There’s a mismatch in the outcomes of Employment-related Services (ErS) and Information and Orientation (I&O) in the CFP funding guidelines and the GCS application form. What should I do?New

There are 2 discrepancies in the outcomes for indirect services in the Information and Orientation (I&O) and Employment-related Services (ErS) funding guidelines and the outcomes that are automatically populated in GCS for these indirect activities.

Settlement service	Activity	Outcome (populated automatically in GCS application)
Information and Orientation (I&O)	Indirect: Outreach	Settlement sector improves capacity to provide coordinated and effective settlement support to newcomers, including equity deserving groups. Per I&O Funding guidelines, the correct outcome is: Non-settlement partners improve capacity to provide support to diverse groups of newcomers across all sectors, in large, medium and small communities, including Francophone minority communities.
Employment- related Services (ErS)	Indirect: Employer Engagement	Non-settlement partners improve capacity to provide support to diverse groups of newcomers across all sectors, in large, medium and small communities, including Francophone minority communities. Per the ErS funding guidelines, the second outcome should be: Settlement sector improves capacity to provide coordinated and effective settlement support to newcomers, including equity deserving groups.

Settlement service

Activity

Outcome (populated automatically in GCS application)

Information and Orientation (I&O)

Indirect: Outreach

Settlement sector improves capacity to provide coordinated and effective settlement support to newcomers, including equity deserving groups.

Per I&O Funding guidelines, the correct outcome is:
Non-settlement partners improve capacity to provide support to diverse groups of newcomers across all sectors, in large, medium and small communities, including Francophone minority communities.

Employment- related Services (ErS)

Indirect: Employer Engagement

Non-settlement partners improve capacity to provide support to diverse groups of newcomers across all sectors, in large, medium and small communities, including Francophone minority communities.

Per the ErS funding guidelines, the second outcome should be:
Settlement sector improves capacity to provide coordinated and effective settlement support to newcomers, including equity deserving groups.

We can’t correct this issue in GCS during this CFP application period. We’ll ensure that applicants who have chosen these specific activities in their proposals won’t be penalized during the assessment stage.

If you haven’t yet submitted your proposal in GCS and want to offer these activities, make sure you describe in the text box associated with that activity how your proposed activities will specifically contribute to the appropriate outcome. This is outlined in the funding guidelines of those specific services.

We’ll correct this system issue before the CFP 2024 negotiation stage for successful applicants who have chosen these activities. We’ll ensure that appropriate outcomes are included in their contribution agreements.

Eligible activities

What is the difference between direct and indirect services?

Direct services are delivered by organizations to eligible clients to help meet their settlement needs. Indirect services complement direct services by supporting the organizations who serve clients by providing tools, resources, communication, innovation, rationale, or other provisions that help with the professional development and coordination of the sector.
Can we propose capacity building activities or training for our staff?

Yes, we encourage organizations to include professional development training for their staff, including training such as dealing with vicarious trauma and building resilience.

Modes of delivery

Are you open to new ideas and to the use of technology to provide all services online? Is your program only funding traditional in-person services?

We are open to considering all types of service delivery modes, including digital/online and in-person services. However, we wish to be mindful not to duplicate digital tools and/or platforms that are already in place within the sector.

For CFP 2024, IRCC will introduce digital supports as a new Support Services for settlement online services. This will include:
- Digital skills support for eligible clients who have demonstrated a need for help navigating and accessing IRCC-funded remote settlement services
- Digital devices will only be loaned to clients in need, where all other options are exhausted (schools, libraries, community centres).
Can the delivery of Enhanced Language Training (ELT) be itinerant?

Yes.
Can we request funding for the development of digital services to increase access to settlement services for marginalized groups?

Yes, IRCC supports the development and use of online/digital services to work towards achieving equitable service access across the Settlement Program.
If an activity is occurring at a large number of delivery sites—for example every school in a school district—is it necessary to list every single school?

If an activity has a high number of service delivery locations, you can either:
- add all schools as service delivery locations using the GCS fields; or
- include a document with information on the schools in question and attach it in the “Other supporting documents” section of the proposal. Add a note in the activity description to say the document is in the “Other supporting documents” section.
In the application, do the questions for high-tech (online/digital) delivery apply also to applicants who are delivering remote services using existing tools (such as Zoom) or do these questions just apply to applicants who are developing a new digital tool?

These questions apply to all high tech – online/digital proposals. This includes those proposing to develop a new digital tool as well as those proposing to use existing tools, such as Zoom, to assist their service delivery.

We encourage you to use this section as a space to provide tailored responses in ways that are relevant to your proposed project. For example, a tool such as Zoom could be used to co-create/present content with partners or recorded sessions could be posted online for others to watch on their own time. You may also wish to review the “IRCC’s approach to modes of service delivery for CFP 2024” section in the funding guidelines overview page for additional information and guidance on the digital principles for CFP 2024.

Client eligibility

Could we serve refugees under the Settlement Program?

Refugees are eligible Settlement Program clients (Check the Funding Guidelines for full details on eligible clients). However, there are specific services for refugees that are only funded under the Resettlement Assistance Program (RAP).
How does IRCC define newcomer?

In the Funding Guidelines, you will find a list of eligible clients. For our purposes, “newcomer” is not defined by a specific time period, but is linked to the individual’s status in Canada:

“People who have recently arrived in Canada and are in the process of integrating/settling. The term ‘recently’ is an intentionally ambiguous term, as the period of time that it takes a newcomer to settle/integrate into Canadian life varies according to their unique circumstances. Not all newcomers are eligible IRCC Settlement Program clients.”
Can an agency propose settlement services for Government Assisted Refugees (GARs) while they are living in temporary accommodations or should these services be submitted as a Resettlement Assistance Program (RAP) proposal?

Yes, settlement services for GARs can be provided while they are RAP clients (for example, living in temporary accommodations such as reception centre or hotel model). Therefore, it is not necessary to submit a separate RAP proposal.

Applicant eligibility

If an organization is currently a sub-contractor to provide Resettlement Assistance Program / Settlement services, are they eligible to apply independently for their own Resettlement Assistance Program / Settlement services in CFP 2024?

Yes. Organizations that are currently sub-contracted to provide Resettlement Assistance Program or Settlement Services are eligible to apply independently.
How do I know if I am eligible to apply?

Please check the Funding Guidelines for eligible applicants for each of the programming areas and Streams.
Can an organization put in a joint application with another organization and, at the same time, submit a separate application?

No, only one organization must always be the primary applicant.
Can a community group apply for funding through a lead agency, since the group is a newly registered non-profit?

Yes.

Partnerships

How would you suggest we address the fact that new partnerships may be necessary to offer programming in response to emerging needs?

Provided that you indicate who and how you will be partnering, it isn’t necessary to have all partnerships in place before you apply. Letters of support can be included if and when applicable.
How does IRCC expect organizations to manage cross-sectoral partnerships?

We strongly encourage formal and informal partnerships between the settlement sector and other sectors to fully leverage existing expertise on specific issues and populations that will result in more evidence-based and tailored supports for newcomer clients.

One best practice model for applicants seeking to formally partner across sectors is to apply jointly for funding to concretely demonstrate an intention to collaborate, and to designate within the application one lead organization to receive the funding. If the application is successful, the funded organization would then redistribute the funds to the partners named in the application, as part of the project administration. This approach supports a collaborative model that includes: a common agenda; shared measurement for continuous improvement; mutually reinforcing activities; continuous communication; and a lead organization coordinating the overall approach.
Can someone partner with a university to provide English as a Second Language programming?

Yes, provided that the services are targeted to eligible clients. Should the proposal be successful, the details would need to be negotiated with an IRCC Program Officer. As with any language training program, classes would need to fall within the guidelines for IRCC Language Training.
Do you support non-profit/for-profit partnerships for proposals?

Yes, as long as the for-profit partner is not financially benefiting from the services being offered. See our budget guidance for details.

Organizational capacity

Where can I find information on integrating Gender-based Analysis Plus (GBA Plus) into my application so that we can demonstrate how our programming will effectively meet the needs of diverse newcomer client populations?

Guidance on integrating GBA Plus into your application can be found in the applicant webinars, as well as in the Funding Guidelines under Equity. In addition, applicants may consult the following Government of Canada websites:

Government of Canada - Gender-based Analysis Plus (GBA Plus)
Applicants may also want to consult these IRCC webpages for further information on Department priorities for Anti-Racism, Gender Equality, Gender-based Analysis Plus (GBA Plus), and Truth and Reconciliation.

Budget and financial

Do you have any guidelines that apply if someone decides to provide financial support to the project after it has started?

If you obtain a new financial supporter after your project has started, you must notify your IRCC officer.
Are in-kind contributions considered contributions from financial partners?

Yes. Letters of support from in-kind partners are recommended.
Is there any information about how to request funding for client transportation?

Please see the budget guidance for details.
Do you have budget template or samples that we can consult?

No. We do not provide a sample of a completed budget to applicants. Budgets are expected to be balanced and reasonable. Please see the budget guidance for details.
How much capital and administrative costs can be included in our proposal?

Please see the budget guidance on our funding page.
Are we able to seek co-funding with the provincial government or other funders?

Yes, it is possible to seek co-funding and we encourage applicants to diversify their sources of funding.

If you have not finalized an agreement with another funder, include that amount and the potential length of time for the funding in your proposal for CFP 2024, indicating that you are awaiting a funding decision.
If a partner organization donates staff hours to deliver workshops, is that in-kind donation considered a financial contribution?

Yes.
Is there an expectation that the applicant contributes funds towards the programming from its own resources?

No, there is no expectation that an applicant would contribute their own funds toward programming.
Can we provide unaudited financial statements for the organization, as opposed to audited?

Yes, unaudited financial statements can be provided; however, audited statements are preferred.
Will there be any opportunity to add in capital expenditure in the budget for new or expanded facilities, furniture, technology, etc. for new or expanded programming?

Yes, see our budget guidance for capital restrictions and guidance.
If we want to work with a research partner over the five years to monitor and evaluate our program, can we include funding for this in our application?

Yes. You can include this item in your budget and describe the research, evaluation, or monitoring activities in the Evaluation section of the application.
Is there a limit to the amount of funding an organization can request from IRCC in their proposal?

Information regarding the maximum amounts payable per contribution agreement can be found in the Settlement and Resettlement Assistance Program Terms and Conditions.
The field trip transportation cost is currently under Delivery Assistance but in the current contribution agreement, it’s under Client Transportation (Support Services). Can SPOs budget for bus rental for field trips?

Field trip costs are eligible if they are directly related to and necessary to provide services, for example, transportation to and from the field trip site and admission costs (if applicable). This is as stated under the Delivery Assistance Tools and Materials section of the Budget submission guidance.

Documents

Is there a limit to the number of supporting (not mandatory documents) we can submit?

No, you can submit as many as you want. Please note that the upload file size limit is 10MB per document.

We ask that applicants upload all documents well in advance of submitting their proposal.
I am applying as a public institution. Am I required to submit a Legal History Form in order to be considered for a grant?

No. There’s no requirement for public institutions to provide a Legal History Form.
We have already submitted the mandatory documents during previous intake processes. Are we required to submit them again?

Yes. You must attach the mandatory documents to every proposal that you submit so that IRCC is able to review the most recent information. Documents such as your most recent annual report, most recent financial statements, and names of persons on your board of directors are likely to have changed since you last submitted a proposal.
Are the character limits in GCS the same in both English and French languages?

No. Applications written in French can provide additional characters in their application (25%). Please see the Steps to Apply section for additional information.

Grants and Contributions System (GCS)

For the question found in GCS: “Expected # of Unique Clients for the Entire Project”, it states: Indicate the unique number of clients that you expect to participate in the activity over the full duration of the project

What is the ‘full span of its duration’? Total clients served each year, or for the entire 5 years?

This section seeks the total number of estimated unique clients you will serve through each activity over the full span of that activity’s duration.

For more information, select “Tutorial –how to use this page” in the GCS application platform. Scroll to the bottom of the tutorial page to download a PDF "Tip sheet" with step by step instructions for each section.

Questions specific to programs and/or streams

Pre-arrival services

Are case management services eligible for funding under the Pre-arrival Services program if the client fits the eligibility criteria?

No, case management services are not eligible for funding under the Pre-arrival Services program.
Can employment-related services be offered to both pre-arrival and in-Canada clients? If yes, must we apply to the Pre-arrival Services program or the Employment-related Services program?

Employment-related services may be offered to pre- or in-Canada clients, or both, depending on the service being offered.
- Apply to the Pre-arrival Services program if you are proposing to offer general employment services remotely to pre-arrival clients only.
- Apply to the Employment-related Services program if you are proposing to offer general employment services, in-person and/or remotely, to in-Canada clients only.
- Apply to the Employment-related Services program if you are proposing to offer
  - general national employment information online self- directed modules
  - intensive sector specific employment programming, in-person and/or remotely
  - Note: These services should be made available where possible to both pre-arrival and in-Canada clients.

Needs and Assets Assessment and Referrals Services (NAARS)

Do you fund the costs (e.g. staff time, travel expenses, etc.) to participate in the Dedicated Needs and Assets Assessment and Referral Service Provider Community of Practice (COP)?

All applicants interested in applying to deliver Needs and Assets Assessment and Referral Service (NAARS) should detail all anticipated costs associated with delivering NAARS in their funding proposals.
Can an organization apply for Needs and Assets Assessment and Referral Service (NAARS) without being a Dedicated NAARS Service Provider (DNS)?

Yes, all organizations interested in providing NAARS are encouraged to submit a proposal to do so. Recipients already engaged in a centralized NAARS pilot project, those already the sole NAARS provider or those ready to become the sole NAARS provider in their designated zone can apply immediately as part of the CFP2024 process to become a Dedicated NAARS Service Provider (DNS). Organizations that are not in the situations described above can submit a proposal for NAARS without intending to become a DNS.
Both the Resettlement Assistance Program (RAP) and the Settlement Program have Needs and Assets Assessment and Referrals Services (NAARS) as a standard activity. What’s the connection between RAP NAARS and what is being developed within the Settlement Program?

We’ll continue to manage RAP NAARS in the same way as it is currently, as a standard activity.

We’re gradually implementing a new model for the Settlement Sector, the Dedicated NAARS Service Provider (DNS). It will be fully implemented in the next funding cycle (2030-2035).

As stated in the Settlement NAARS funding guidelines, after the RAP NAARS is provided 4-6 weeks after arrival, the client will be referred to settlement services to receive a full NAARS. The RAP NAARS and the Settlement Program NAARS templates were developed in tandem.
How will this new Needs and Assets Assessment and Referrals Services (NAARS) model affect various agencies, especially in regions where they’re the only IRCC-funded NAARS provider?

You can apply immediately to become a Dedicated NAARS Service Provider (DNS) at the start of the funding period (April 1, 2025) in a particular zone if you’re:
- already engaged in a centralized NAARS pilot project
- already the sole NAARS provider in your designated zone
- ready to become the sole NAARS provider in your designated zone
If you’re currently the sole NAARS provider in your area, you do not need to apply to become the DNS.

If you’re a recipient in a zone where a DNS hasn’t been selected or approved, we encourage you to continue conducting NAARS and join a Community of Practice to help develop an approach to implement the DNS model. Communities of Practice will then present their proposed approach to adopt a DNS model. Once we’ve approved, the DNS can start their operations in their designated zone anytime during the funding cycle.

In the early stages of the funding cycle, we’ll work with the sector to finalize zones for Dedicated NAARS service providers across Canada – especially in Ontario, where most of the Canadian population resides, where most newcomers have settled over the years and where most service providers are found. Successful applicants will have an opportunity to share their views on the zone specific to their organization before it is formalized. Remote and rural areas will cover a much larger geographical area. In Census Metropolitan Areas (CMAs), more than one DNS may be required, especially where there is a larger population and consequently a greater demand for services.

The DNS model will be gradually implemented. The goal is that the DNS model will be the sole mechanism for providing NAARS in each zone in the next funding cycle (2030-2035).
We need more information on the goal of the new Dedicated NAARS Service Provider (DNS) model. Will clients need to go through a Needs and Assets Assessment and Referrals Services (NAARS) Centre before being referred to settlement service providers?

If you’re a funded applicant who has been selected or expressed interest to be the DNS in your zone, you may receive funding in the following activities in CFP 2024 (you must indicate in your proposal how you already meet the DNS criteria):
- providing one-on-one or family needs and assets assessment for all eligible clients within a designated zone
- maintenance and associated operating costs of running a database of all services within the community, as well as costs associated with maintaining a platform to provide NAARS to eligible clients
- continuing outreach and leadership within the Community of Practice
If you’re interested in assuming responsibilities as a DNS, you should submit a proposal that clearly states this. Also, provide an analysis and include a budget with all anticipated costs associated with delivering NAARS as a DNS.

If you don’t want to become a DNS and in a designated zone in which a DNS hasn’t yet been selected, you should submit an application to deliver NAARS.

We’ll notify successful NAARS applicants within the funding cycle of any changes or developments in the selection of a DNS.
Under the Dedicated NAARS Service Provider (DNS) model, will priority be given to those organizations who have already piloted the dedicated Needs and Assets Assessment and Referrals Services (NAARS) projects?

All organizations interested in applying to deliver NAARS should submit a proposal. It should include a budget detailing all anticipated costs associated with delivering NAARS. We’ll then assess the complete proposal package.
What is meant by “zones”?

In the early stages of the funding cycle, we’ll work with the sector to finalize the zones for Dedicated NAARS service providers (DNS) across Canada – especially in Ontario, where most of the Canadian population resides, where most newcomers have settled over the years and where most service providers are found. Successful applicants will have an opportunity to share their views on the zone specific to their organization before it is formalized. Remote and rural areas will cover a much larger geographical area. In Census Metropolitan Areas (CMAs), more than one DNS may be required, especially where there is a larger population and greater demand for services.
Is there a plan to monitor the impact of the new Dedicated NAARS service provider (DNS) model on service provider agencies and clients?

As the DNS model is implemented, we’ll monitor implications for organizations, and importantly, the impacts and results it has for clients. The Communities of Practice will have an important role of bringing these considerations forward. Funded organizations can also share feedback with us through the Settlement and Integration Service Delivery Committee.

We encourage all clients to get a comprehensive Needs and Assets Assessment and Referrals Services (NAARS) and an associated settlement plan. The purpose of the NAARS is to assess settlement client needs and assets and, in turn, link clients with appropriate settlement and community-based services. NAARS requires settlement plans to have referrals to settlement and community-based services.
Has an evaluation been completed for the Needs and Assets Assessment and Referrals Services (NAARS) pilots in Manitoba, Saskatchewan and Alberta?

As noted in the Funding Guidelines, the sector is engaged in an exercise to increase consistency and coherence nationally in the delivery of NAARS. It aims to use more centralized delivery models in future CFPs. This includes the transition to a Dedicated NAARS service provider (DNS) model, which will be the sole mechanism (with some exceptions) for providing NAARS in each zone in the next funding cycle.

Though some zones will begin to implement the DNS model under the current CFP, organizations funded to provide comprehensive NAARS (as a non DNS), will be able to make referrals through NAARS to internal services (if such services have been specifically identified during the NAARS for the client).

As per the CFP 2024 Funding Guidelines, a comprehensive NAARS gives eligible clients an assessment of their settlement needs and assets (knowledge, skills, abilities, life experiences, language skills, education and employment experience) to guide their settlement journey in Canada. NAARS always includes a settlement plan and referrals to settlement and community-based services in their chosen area of residence. They will be followed up 3 to 6 months after they receive their assessment and can adjust referrals, as needed. A comprehensive NAARS entails a human-centered conversation between a settlement worker and a newcomer. A comprehensive NAARS is not a simple intake to internal services.

In the subsection entitled “Activities NOT to be included as NAARS” it states: “Intake mechanisms (phone calls, front desk conversations, informal meetings, emails, etc.) aimed at providing a newcomer access to a single settlement service offered within the same organization.”
Are SPOs offering Needs and Assets Assessment and Referrals Services (NAARS) and Information and Orientation Services also required to provide Case Management services?

There is no requirement for SPOs offering NAARS and Information and Orientation services, or any other IRCC-funded settlement service, to also provide Case Management services.

The common referral pathway for all clients to Case Management service provider organizations is through a Needs and Assets Assessment and Referral Services (NAARS) assessment.

Case management services

If we want to apply for case management services, do we also have to apply for another service such as Information and Orientation or Needs and Assets Assessment and Referral Services (NAARS)?

No. Case management services is now funded as a direct service under the Settlement Program. As such, there is no requirement that service provider organizations that wish to apply for case management must also apply for another service such as Information and Orientation services or NAARS.

Please note that case management services must include assessments, direct supports including client navigation and coordination, referrals and client accompaniment, and indirect supports (community engagement with non-sector partners) as per IRCC’s new Case Management Framework and funding guidelines.
Can case management services be offered to youth under 18 years of age?

Case management services are available to all eligible clients of IRCC-funded settlement services, which includes both principal applicants and eligible dependents (both spouse and children), if found to be eligible through an assessment that aligns with case management common eligibility criteria.

As such, youth who are under 18 and eligible for settlement services can be referred to a case management service provider after they have completed a Needs and Assets Assessment and Referral Services (NAARS) assessment.

Please note that coordination of case management services for youth and Settlement Workers in Schools (SWIS) wrap-around services are required to ensure that supports are complementary and not duplicative. For more information on youth-specific services please refer to the Community Connections and SWIS Initiative funding guidelines.

Information and Orientation

Are digital literacy workshops still eligible under other streams such as Information and Orientation or Employment-related Services?

For CFP 2024, digital literacy is defined as the ability to use technology or the internet in the most appropriate way for personal or professional purposes (e.g. using social media).

Information and Orientation (I&O) services provide clients with settlement-related information through products such as fact sheets, brochures, the website or through services like orientation sessions. The "information" portion refers to sharing information on topics relevant to a newcomer’s journey. The "orientation" portion includes providing information and raising awareness about topics relevant to a newcomer’s journey.

Under these definitions, I&O doesn’t provide clients with training to achieve a specific goal unrelated to settlement. As such, digital literacy workshops/training as a standalone topic are not eligible under I&O.

However, activities such as sharing general information on how to safely access and navigate the online environment to support the newcomer journey (e.g. banking, transportation, job-seeking, etc.) falls under “sharing/providing information” and would therefore be eligible.

Under Employment-relates Services (ErS), digital literacy may be a funded activity if it’s proposed as part of a settlement service that aims to help newcomers develop the skills and knowledge necessary to prepare for the Canadian labour market and connect with employers. Employment-related services support non-technical, non-academic skills training based on the Skills for Success framework, including Digital Literacy.

IRCC defines digital supports as activities assisting eligible clients in accessing IRCC-funded settlement services being delivered remotely. If you’re interested in offering digital supports, make sure you review the Digital Supports activity under Support Services.

For details on eligible activities, please review the funding guidelines for the service area of interest.
What streams, sub-streams or activities should we select when offering orientation sessions to newcomers?

As we are unable to advise what option you should select for your organization, we recommend that you choose the option that best suits the needs of the planned project, based on information provided by the Funding Guidelines.

Language assessment and training services

What is the difference in focus between Language Instruction for Newcomers to Canada (LINC)/Cours de langue pour les immigrants au Canada (CLIC) and occupation-specific language training?

The Language assessment and training services funding guidelines provide descriptions of activities for general language training (LINC/CLIC), and in general, what activities to consider for formal language training. They also describe other eligible activities such as employment-related language training; for example, occupation-specific language training for priority occupations or sectors, limited to medium and high-skilled occupations in in-demand sectors.
Is in-person instruction for Language Instruction for Newcomers to Canada (LINC)/Cours de langue pour les immigrants au Canada (CLIC) no longer funded?

As outlined in the Mode of delivery section of the Language assessment and training services funding guidelines, LINC/CLIC may be delivered in person, remotely, or hybrid (in person and remote).

Employment-related services

Under Employment-related Services (ERS), what are "short-term unpaid orientation sessions"?

Short-term unpaid orientation sessions in the workplace are allowed with a maximum duration of 2 weeks. These orientation sessions should focus on delivering information to newcomers through sessions relevant to a newcomer’s integration into the workplace.
Are Training, Education, Experience and Responsibilities (TEER) level 4 and 5 occupations excluded from the Employment-related Services program?

While TEER 4 and 5 occupations are excluded from intensive sector-specific employment programming, other less intensive employment-related services should prepare eligible clients for working in Canada and support their access to the labour market by providing services that assist them to develop and leverage their existing skills and experience, including in TEER 4 and 5 occupations.

Community Connections

Is Canada Connects the only Community Connections service eligible under the Pre-arrival stream?

Yes, Canada Connects is the only Community Connections service available at pre-arrival. The scope of virtual activities is limited to prioritize in-person services. Canada Connects at pre-arrival is an exception because we identified great benefit with matching between newcomer clients and volunteers from the host community. While connecting with other newcomers can be beneficial, we encourage supportive relationships with people who are already established Canada.
There are different terms being used within the settlement sector on health navigation, coordination of complex cases, wellness coordination and well-being navigation. Can you explain these terms?

The terms "health navigators", "complex case coordinators" and "wellness coordinators" are not specifically referenced in the CFP funding guidelines. While different organizations may use and understand these terms differently, for the purposes of developing your CFP proposal, we recommend ensuring that your proposed activities and positions align with the specific wording of the CFP funding guidelines according to the descriptions below.

As part of the Settlement Program, Well-Being Navigation Activities are new under the current Call for Proposals, to build on existing programming related to navigation and bridging and address the need for a specialized, dedicated function in this space. These activities are intended to be a layered support on top of Case Management, specifically for clients with complex or higher than average health-related needs. Activities should include making connections to community supports, sharing information on available resources, and facilitating access to appropriate and timely health and mental health services. For further details, please refer to funding guidelines under Community Connections.

Under the Settlement Program, we are also soliciting proposals for national-level coordination for Well-Being Navigation Activities under the current CFP. Targeted applicants include umbrella organizations and organizations with specialized expertise or experience in coordinating or providing services focused on newcomer navigation related to health and mental health needs. Eligible activities include oversight to ensure the consistent implementation of the Well-Being Navigation model, professional development for existing settlement workers, mechanisms for knowledge transfer of best practices and resources, virtual and in-person spaces for information exchange and service mapping. Additional details for this coordination role can be found under the funding guidelines for Indirect Services with a National or Sector Scope.

In addition to the Well-Being Navigation Activities, other navigation activities related to health and well-being may also be eligible under the Resettlement Assistance Program as immediate and essential services, such as links to essential federal and provincial program and services and information on the availability of culturally- and linguistically-appropriate health care and on mental health symptoms and supports. Please consult the Resettlement Assistance Program funding guidelines for additional context.
What is a “mitigation strategy”?

A mitigation strategy is a series of measures taken to manage, eliminate or limit risks, wherever possible.

Settlement Workers in Schools (SWIS)

The Call for Proposals (CFP) funding guidelines state that all newcomer students and their parents/guardians are eligible to be served in the Settlement Workers in Schools (SWIS) program. Does this also include international students, children of international students and children of temporary foreign workers (including their parents/guardians)?

To promote inclusion within the school system, SWIS services are intended for all newcomer students and their parents/guardians, school staff and the broader student body. There is a longstanding precedent in place for all newcomer students and their parents/guardians to be served due to the in-kind and cash contributions made by schools and other SWIS partners.

SWIS services can be provided to students who are new to Canada and enrolled in elementary and secondary schools and their parents/ guardians. This may include international students at the K-12 level, the children of international students, the children of temporary foreign workers, and recently arrived Canadian citizens in need of support to navigate the school system.

In their funding proposals, organizations should clearly outline the in-kind and cash contributions from schools and other partners. Please review section 3.7 of the Settlement Program Terms and Conditions, which indicates who is eligible to receive settlement services.
Will Settlement Workers in Schools (SWIS) providers continue to conduct Needs and Assets Assessment and Referral Services (NAARS) and also be required to collaborate with a Dedicated NAARS Service Provider Organization (DNS)?

SWIS providers will conduct school-specific NAARS, not comprehensive NAARS. SWIS providers will collaborate with service providers of the DNS model through the community of practice in their zone if one exists, and sign information sharing agreements to ensure portability of settlement plans.

Support services

What is the scope of digital supports as a new Support Service under the Settlement Program?

Digital supports are intended for eligible clients who have demonstrated a need for assistance in accessing any IRCC-funded settlement services being delivered remotely. There are 2 types of supports eligible under this new support service:
- Digital skills supports: in the form of sessions or assistance for eligible clients who have demonstrated a need for assistance navigating online/digital technologies in order to access IRCC-funded settlement services
- The provision of digital devices: in the form of an IRCC-funded loan of devices to eligible clients who do not have their own device and do not have access through other means
What’s the difference between digital skills and digital literacy?

We are making a distinction between digital skills support and digital literacy support.

Digital skills is defined as the ability to use digital technologies or the internet to find or create information and communicate, in order to deliver or access IRCC-funded digital settlement services.

Digital literacy is a distinct term pertaining to the ability to use technology or the internet in the most appropriate way for personal or professional purposes, for example knowing the appropriate use of social media. As such, digital literacy support activities would not be considered an eligible Support Service under Digital Supports. Funding recipients are encouraged to work with organizations funded under other Government of Canada programs that support digital literacy to respond to broader client needs, such as the Digital Literacy Exchange Program led by Innovation, Science and Economic Development Canada.

Indirect services (national)

Do all projects under “Indirect services with a national/sector focus” have to be applied nationally? Can only Umbrella organizations apply under this service?

The objective of the projects under indirect services with a national/sector focus is to strengthen the capacity, coordination and standardization of the settlement sector across the country. It entails a variety of projects that are applied at the national or regional level and/or they can benefit the settlement sector in part or as a whole. With this in mind, not all projects under this service need to be applied on a national scale. Proposals that can benefit the settlement sector at different levels are welcome.

Projects under Indirect services with a national/sector focus are not exclusive to Umbrella organizations, and each project has distinct applicant criteria. We encourage you to carefully review the targeted applicants and mandatory criteria sections for each project you are interested in to ensure that you meet the requirements as necessary.
What is the difference between the Equity Stream and the Equity Diversity and Inclusion (EDI) Capacity Building project? Who can apply for EDI Capacity Building under Indirect Services with a national/sector focus?

The Equity Stream and the EDI Capacity Building project under Indirect Services with a national/sector focus are not the same initiative.

The Equity Stream is a separate programming stream for CFP 2024 which looks to fund intermediary organizations to distribute funding and support capacity building for organizations that serve and are led by equity-deserving groups. The objective is to fund organizations who have faced barriers receiving IRCC funding and build their capacity to eventually bring them into the settlement sector.

On the other hand, the “Capacity building: equity, diversity, inclusion (EDI)” project under Indirect Services with a national/sector focus is targeted to organizations already working in the settlement sector (direct or indirect) that wish to increase their EDI capacity to better meet the needs of diverse newcomer clients. Individual organizations are the targeted applicants for this project. It provides organizations with an opportunity to develop self tailored and resourced solutions to their individual EDI capacity building needs.

Indirect services (local)

What is a Zonal Immigration Partnership (ZIP)?

As per the 2024 Funding Guidelines, a ZIP consists of 2 or more communities, allowing more local service delivery partners to pool their resources and expertise by participating in a regional partnership. A ZIP can be made up of 2 or more small centres (population under 30,000 as per Statistics Canada), one small centre with one or smaller census sub-divisions e.g. township etc. This model is best suited to small centres but we may consider ZIP proposals from centres that have few immigrant-serving agencies. We do not predefine the specific area as the configuration of a ZIP varies based on the communities it serves; it often depends on the unique needs and geographical layout of the communities involved.
What are the feasibility study criteria mentioned in the Local Immigration Partnership (LIP)/Zonal Immigration Partnerships (ZIP)-related question?

As described in the 2024 Funding Guidelines, applicants without an existing LIP/ZIP can apply for LIP/ZIP Feasibility Funding - short-term research funding to determine whether a LIP/ZIP in a given community would be possible and would thrive. Key components of the study would include but are not limited to:
- assessing municipal and local multi-sector support to establish a LIP/ZIP
- providing a community profile of newcomers and their needs, and settlement service offerings and gaps
- convening stakeholders to determine community priorities
- providing an estimate of financial resources the partnership will be able to leverage

Resettlement Assistance Program (RAP)

In the Resettlement Assistance Program (RAP) CFP Summary section, “Priorities” can’t be selected, despite other sections of the application asking if it was selected as a priority for the application. Is this correct?

This is correct, there were no priorities in the Resettlement Assistance Program (RAP) for CFP 2024. The objective of the RAP in CFP 2024 is to maintain services in existing communities and solicit proposals to expand services in 4 geographic areas identified in the funding guidelines. If you’re submitting a proposal to provide resettlement services, you can leave this field blank.

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Date modified:: 2024-01-31

ARCHIVED – Frequently asked questions for an IRCC funding process

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General

How frequently are Call for Proposals (CFPs)? Will there be another one next year?

Is an organization able to submit multiple proposals?

If our organization submits a proposals under multiple streams, will it hurt our chances of receiving the funding?

Do we have to apply for a 5-year project, or can we apply for a project/program that is shorter in duration?

For predominantly Anglophone communities, it is still necessary to have services in French?

Is there a definition for what is a Francophone Service Provider?

What should we do if we do not have a Francophone service provider in our region/area?

If we want to apply to provide services in more than one IRCC region under the settlement program, do we need to submit one proposal or more than one?

What kind of project should I choose to apply to CFP 2024?

Grants

How do I apply for a grant?

Do I qualify for a grant as an established LIP/RIF that wants to contract out research on newcomers’ needs and community gaps?

Outcomes

We are proposing a project that aligns to several IRCC outcomes. Are recipients expected to report against IRCC’s outcome indicators in the guidelines? If so, are recipients expected to report against all or just a subset of these indicators?

There’s a mismatch in the outcomes of Employment-related Services (ErS) and Information and Orientation (I&O) in the CFP funding guidelines and the GCS application form. What should I do?New

Eligible activities

What is the difference between direct and indirect services?

Can we propose capacity building activities or training for our staff?

Modes of delivery

Are you open to new ideas and to the use of technology to provide all services online? Is your program only funding traditional in-person services?

Can the delivery of Enhanced Language Training (ELT) be itinerant?

Can we request funding for the development of digital services to increase access to settlement services for marginalized groups?

If an activity is occurring at a large number of delivery sites—for example every school in a school district—is it necessary to list every single school?

In the application, do the questions for high-tech (online/digital) delivery apply also to applicants who are delivering remote services using existing tools (such as Zoom) or do these questions just apply to applicants who are developing a new digital tool?

Client eligibility

Could we serve refugees under the Settlement Program?

How does IRCC define newcomer?

Can an agency propose settlement services for Government Assisted Refugees (GARs) while they are living in temporary accommodations or should these services be submitted as a Resettlement Assistance Program (RAP) proposal?

Applicant eligibility

If an organization is currently a sub-contractor to provide Resettlement Assistance Program / Settlement services, are they eligible to apply independently for their own Resettlement Assistance Program / Settlement services in CFP 2024?

How do I know if I am eligible to apply?

Can an organization put in a joint application with another organization and, at the same time, submit a separate application?

Can a community group apply for funding through a lead agency, since the group is a newly registered non-profit?

Partnerships

How would you suggest we address the fact that new partnerships may be necessary to offer programming in response to emerging needs?

How does IRCC expect organizations to manage cross-sectoral partnerships?

Can someone partner with a university to provide English as a Second Language programming?

Do you support non-profit/for-profit partnerships for proposals?

Organizational capacity

Where can I find information on integrating Gender-based Analysis Plus (GBA Plus) into my application so that we can demonstrate how our programming will effectively meet the needs of diverse newcomer client populations?

Government of Canada - Gender-based Analysis Plus (GBA Plus)

Budget and financial

Do you have any guidelines that apply if someone decides to provide financial support to the project after it has started?

Are in-kind contributions considered contributions from financial partners?

Is there any information about how to request funding for client transportation?

Do you have budget template or samples that we can consult?

How much capital and administrative costs can be included in our proposal?

Are we able to seek co-funding with the provincial government or other funders?

If a partner organization donates staff hours to deliver workshops, is that in-kind donation considered a financial contribution?

Is there an expectation that the applicant contributes funds towards the programming from its own resources?

Can we provide unaudited financial statements for the organization, as opposed to audited?

Will there be any opportunity to add in capital expenditure in the budget for new or expanded facilities, furniture, technology, etc. for new or expanded programming?

If we want to work with a research partner over the five years to monitor and evaluate our program, can we include funding for this in our application?

Is there a limit to the amount of funding an organization can request from IRCC in their proposal?

The field trip transportation cost is currently under Delivery Assistance but in the current contribution agreement, it’s under Client Transportation (Support Services). Can SPOs budget for bus rental for field trips?

Documents

Is there a limit to the number of supporting (not mandatory documents) we can submit?

I am applying as a public institution. Am I required to submit a Legal History Form in order to be considered for a grant?

We have already submitted the mandatory documents during previous intake processes. Are we required to submit them again?

Are the character limits in GCS the same in both English and French languages?

Grants and Contributions System (GCS)

For the question found in GCS: “Expected # of Unique Clients for the Entire Project”, it states: Indicate the unique number of clients that you expect to participate in the activity over the full duration of the project

What is the ‘full span of its duration’? Total clients served each year, or for the entire 5 years?

Questions specific to programs and/or streams

Pre-arrival services

Are case management services eligible for funding under the Pre-arrival Services program if the client fits the eligibility criteria?

Can employment-related services be offered to both pre-arrival and in-Canada clients? If yes, must we apply to the Pre-arrival Services program or the Employment-related Services program?

Needs and Assets Assessment and Referrals Services (NAARS)

Do you fund the costs (e.g. staff time, travel expenses, etc.) to participate in the Dedicated Needs and Assets Assessment and Referral Service Provider Community of Practice (COP)?

Can an organization apply for Needs and Assets Assessment and Referral Service (NAARS) without being a Dedicated NAARS Service Provider (DNS)?

Both the Resettlement Assistance Program (RAP) and the Settlement Program have Needs and Assets Assessment and Referrals Services (NAARS) as a standard activity. What’s the connection between RAP NAARS and what is being developed within the Settlement Program?

How will this new Needs and Assets Assessment and Referrals Services (NAARS) model affect various agencies, especially in regions where they’re the only IRCC-funded NAARS provider?

We need more information on the goal of the new Dedicated NAARS Service Provider (DNS) model. Will clients need to go through a Needs and Assets Assessment and Referrals Services (NAARS) Centre before being referred to settlement service providers?

Under the Dedicated NAARS Service Provider (DNS) model, will priority be given to those organizations who have already piloted the dedicated Needs and Assets Assessment and Referrals Services (NAARS) projects?

What is meant by “zones”?